- bug fix 14729 – Fixed issue: no transaction ID shows when processing credit card
- bug fix 14744 – Paper Invoice is now added to Choose Columns feature and can now be filtered.
- bug fix 14708 – Invoices can now be generated for packages with bill start dates scheduled for next month. This is available just as long as it is earlier than the invoice generation day.
- bug fix 14720 – The Transaction ID is now visible in the Statements tab history for Credit Card and eCheck transactions in the software.
- bug fix 14717 – Pre-paid ISPs are now able to have their invoice due dates on the month where the term dates are for their invoices.
- bug fix 14555 – Rebilling Fee feature has been implemented.
- bug fix 14726 – Fixed TSM issues on MAC.
- bug fix 14300 – Fixed TSM issues on MAC.
Archives for June 2013
We just released the Invoice Now function so users can immediately generate an invoice at the very moment a package is added even if the Billing Start Date is still days ahead.
However, please remember that the function will be disabled if the Billing Start Date indicated is after the invoice generation day of the next month.
Freemail services provide email access for free to millions of accounts; however, to do so they have to keep their operations pretty lean. One of the ways they keep things lean is by being extremely strict on their email filtering. Any time an IP address on the internet sends more than a couple spammy messages, they simply start putting all email from that IP address into the Junk folder of their subscriber and leave it then up to their subscribers to de-classify it as junk if they wish.
The challenge for the rest of the ISPs of the world is that if just a couple of their subscribers send unwanted messages to a freemail service, they run a risk of having all their subscribers blocked (or Junked) by that freemail service for a period of time.
Also, the SMTP protocol was never really designed to accommodate email forwarding plus spam filtering. This really confuses the freemail services as to where the unwanted email is coming from. If user email@example.com forwards their email to firstname.lastname@example.org, here’s what happens.
- Email from email@example.com arrives on our server for firstname.lastname@example.org.
- The email is forwarded to email@example.com per the subscriber’s request
- Hotmail receives the email, and looks back only 1 hop to determine who this spammer is (in this case, they tag the server that firstname.lastname@example.org is on) rather than the real originating server.
- If this happens enough, hotmail will block all email from @yourdomain.com. This one user who forwards their email just negatively affected all your other users when they marked the email email@example.com as Junk in their hotmail account.
The freemail providers have all begun recommending against forwarding email to their systems in this manner because it confuses their spam filters. They instead have built in POP3 email checking into their systems so their subscribers can have the same functionality without the need to forward email. Their subscribers still get all their email in their freemail inbox just as how it worked when email was previously forwarded.
To accommodate these changes at the freemail services, our systems will pop up warnings to subscribers when they attempt to forward email to a freemail service and recommend they setup an email account instead, and check it using the freemail service’s 3rd party pop3 mail checking feature.
Here’s some basic directions on how to setup that service for the major freemail providers. For more in-depth directions or support on the process, the subscriber should contact the technical support department or help files at their freemail provider.
- Outlook / Hotmail: Go to More Mail Settings, Your Email Accounts, Add a send-and-receive account.
- Yahoo: Go to Mail Options, Mail Accounts, then click to Add a new account.
- Gmail: Go to Settings, Accounts tab, then click ‘Add a POP3 mail account you own’
- bug fix 14624 – Empty emails now have extra dialogs that come up to confirm if they really want to do so.
- bug fix 14693 – Users can now add and edit towers in the Equipment Manager.
- bug fix 13211 – The latest PDF invoices on live are now adjusted with the latest suggestions made to match it with the one we will get from the Print house.
- bug fix 14669 – A quantity field is added on the Add Custom Item window.
- bug fix 14606 – The tax charges on the invoice tax window and the invoice window are now consistent.
- bug fix 14699 – Copying MAC addresses from the software now appends colons all the time.
- bug fix 14672 – The System appuser can now edit primary accounts on the software.
- bug fix 14663 – We can add now multiple cc on affected subscribers.
- bug fix 14615 – Instances where installed Java is not compatible with SWT jar file we use for the software now opens the default browser instead of causing the software to freeze.
- bug fix 14705 – Manually deleted invoice on live db.
- bug fix 14687 – CC can now be changed from the CSM.
- bug fix 14666 – CC can now be replaced in the CSM.
- bug fix 14648 – Users can now make partial payment without getting unsuspended.
- bug fix 14633 – UBO now shows prompt error message if there’s no default browser.
- bug fix 14321 – The taxes are now calculated properly. The starting date and end date used to multiply the exemption amount now takes into account if items are applicable of the exemption.
- bug fix 14657 – Instucted ISP to autosize columns.
- bug fix 14627 – Updates will now continue even if the previous tax setting is no longer found in the database.
We just added a quantity field for Custom Items in Invoices. Users can now enter the desired quantity of duplicate custom items they want to add instead of repeating the process over and over for items with the exact same details.
This should make the process of adding multiple identical custom items MUCH less labor-intensive!
- bug fix 14480 – Total Tax is now computed using the actual amount of Taxes Charged.
- bug fix 14507 – Primary” is now removed from the Where field in the Google Calendar so the Map can be opened directly from the Event.
- bug fix 14486 – You can now print tickets directly from the Main Table of the software.
- bug fix 14519 – The Notice that shows up after saving the new Price of the Package has now been changed.
- bug fix 14528 – Windows will be cascaded when opening a number of tickets until they reach the bottom of the screen then the next window will be opened back to the center of the screen.
- bug fix 14531 – Character limit for Summary is now extended to 100.
- bug fix 13751 – We can now Download and/or Merge Invoices and other Statements in the Print Window.
- bug fix 13937 – Second CC can now be added properly.
- bug fix 14492 – The subnet mask auto-populates according to the ip address class inputted on ip address field.
- bug fix 14612 – Credit card types are now reflective of what was allowed in the ISP Portal Configuration for the Account Manager and the software.
- bug fix 14207 – Selecting subscribers from the equipment manager or ticket and schedule manager now has the loading icon for whenever the lower tab still has not finished loading the data for the one selected on the main table.
- bug fix 14576 – CC can now be deleted.
- bug fix 14621 – Fixed issue caused by “” in one of the history items.
- bug fix 14300 – Fixed issue when editing tickets.
- bug fix 14549 – Removed invalid characters in history when sending email to subscriber.
- bug fix 14408 – Custom invoices now have options to move PTD to wither the day they are added, the end of the month they are added or the end of the current term the subscriber has.
- bug fix 14330 – The subscribers are now suspended at the end of term.
- bug fix 14495 – Clicking SAVE now only updates the ticket in the TSM but not schedule the ticket.
- bug fix 14489 – Editing a ticket does not show the “this is an invalid action” error anymore.