- bug fix 15041 – UBO now auto unchecks ‘Edit Automatic Unsuspension’ right if ‘Post/Delete Payment…’ right is unchecked.
- bug fix 15236 – Multi ISP appusers can now access support site through the UBO software.
- bug fix 15230 – Setup date now follows server time upon adding new customer.
Archives for August 2013
- bug fix 15248, 15239 – Billing History Report can now be accessed.
- bug fix 15014 – Paper invoice items are now included in the billing history report.
- bug fix 15206 – The customer ID is now included in the details on the invoice.
- bug fix 15155 – Added prompt to warn before saving mass email if scheduled on the past due day/ due day and filter involves status.
- bug fix 15041 – An appuser right has been added for editing Automatic Unsuspension when receiving payments. These is checked by default for all appusers.
- bug fix 15194 – An Outbound Deposit Report with the same Start and End dates can now be generated.
- bug fix 15161 – Fixed “” slash issue on error prompt when CC’s are declined
- bug fix 14888 – Fixed issue in the search field of TSMwhere it used to take mor ethan a second to continue typing the keyword
If your ISPs email was previously hosted on server-4 (recently all upgraded to server-8), you may have noticed an influx of emails notifying you about compromised email accounts. That’s because the new server, along with performance and redundancy improvements, also has an automated system which scans for behavior most commonly found in compromised email accounts.
What is a compromised email account? When hackers or spammers discover a user’s password, they will then login to the user’s email account and a) look through their email for sensitive information like other passwords or banking information, or b) use that account to send out spam, or c) both.
How do hackers discover subscriber’s passwords in the first place? It’s more common than you might think. Humans are creatures of habit, and even though we’ve all been told to use strong passwords, and use different passwords for different services, the vast majority of subscribers do not do this. These bad habits leave open doors for hackers to obtain their information very easily. Here’s some common areas where hackers obtain passwords:
- Simple passwords like: password, 12345, Changeme, abc123, password the same as the username, or single words that can be found in the dictionary take only seconds for hackers to obtain. Even an older computer can hack those passwords in mere seconds. Solution: Always use a strong password that is 8+ characters and contains lower-case, upper-case, and at least one number and symbol. The longer the better.
- When sites like Facebook, Chase, Visa, Evernote, etc get hacked (it happens frequently) the hackers target a list of usernames, emails and passwords. Once they obtain that information, the very first thing they do is check that information against the subscriber’s email account. Since subscribers often use the same password for multiple services, the hackers now have access to everything that shared the same password. Solution: use different passwords on different services. It’s especially important to use a different email password than everything else.
- Virus infected computers give the virus author full access to everything typed into the keyboard or saved in a computers memory. So any subscriber who obtains a virus now has unwittingly provided a criminal with access to all their bank account logins, email logins, and every other online service they use. The criminal often sells this information immediately (within hours of obtaining it) to hundreds or thousands of others that use the information for ill purposes. Solution: Always run a reputable virus scanner on your computer, never open un-trusted attachments or downloads, and use the computer as a non-privileged (non-administrator) account.
If you receive an email from our systems indicating an account has been compromised, it’s very important that it be addressed quickly. It’s a great idea to require the subscriber to virus scan their system, and if anything is turned up in the virus scan (whether or not the scan says it took care of it), to have them take the computer to a professional and have it cleaned or re-installed. Then change the password to a new, strong password to re-activate the account.
- bug fix 13736 – Fixed Receive Payment Issues
- bug fix 15014 – Subscribers with Paper Invoice Report on current month now matches in the File > Print > Current Monthly Paper Invoicing.
- bug fix 15116 , 15122 – Late fees will be added on the next 15th day of the month and the invoice is on the 19th.
- bug fix 15143 – Tax can now be applied on Paper Invoice Fees and can be set in the ISP Config > Paper Invoice Fee.
- Polish Fix: When toggling the tax exempt on a subscriber it should be treated like you are changing the tax so the 3 radio button options should be also shown.
While it’s common practice to charge late fees, many companies prefer to ease the pain of the charge by calling it a “Re-billing Fee.” The idea is that clients are less likely to dispute a “Re-billing fee” than a “Late Fee.” Their phone call to your office is more work for your staff. If your policies do not allow a flexible credit for a late fee for their unique [insert compelling reason why they were late here] circumstances, they may cancel service with you.
Late fees do help recover the cost to managing late payers, but it doesn’t make sense to lose a subscriber with a lifetime value of potentially thousands of dollars to recover a $1.00 to $10.00 late fee. However, if you call it a “Re-billing fee” subscribers somehow feel more responsible for causing you the extra work and are more likely to just pay it and pay on time the next time to avoid the charge. The point is not necessarily to earn every late fee, but to train subscribers to pay on time, and “Re-billing fee” might make that training a little easier. That’s the short story of why we adopted the term “Re-billing fee” instead of “Late fee” in UBO.
The challenge was that we’ve had several issues reported where the term “Re-billing fee” was misunderstood and resulted in some confusion. So to address that, we’ve added a simple option to allow you to refer to late fees in a manner that makes the most sense to you and your staff. You can even refer to it as a Late fee in the software, but still call it anything you want on subscriber invoices. In fact, when researching for this article, we discovered many companies use both: “Late fee / Rebilling fee” -that may be the best description yet!
Your choice will be reflected throughout the software: ISP Settings Logs, AppUser Logs, Invoices, Billing Info Tab, and Notes and History
- bug fix 15113 – Fixed authentication when Google Email Integration is checked
- bug fix 15071 – Pressing F5 button already refresh the Equipment Manager items to show the newly added equipment by other visp clients.
- bug fix 14897 – Polish fixes in Outbound Report
- bug fix 15128 – Can now add mobile number in the CSM