- bug fix 15755 : The header for Edit Ticket window now shows: ‘Edit Ticket [TicketID] for SubscriberName’. (i.e. Edit Ticket  for John Doe)
- bug fix 15758 : When No Auto Reset is selected, first subscriber in the main table is automatically highlighted when the search-selected subscriber is not on the status-filtered (including deleted sub-filter) subscriber list. Lower tab subscriber now matches the selected subscriber in the main table.
Archives for November 2013
Having trouble running our software on Windows 8? Here are some steps that you could follow… [Read more…] about Running UBO on Windows 8
Having trouble loading UBO reports in Internet Explorer 10 on Windows 7 or Windows 8? You must set IE 10 to compatibility mode in order to view some reports correctly. If the compatibility mode is not enabled, the page may never be fully loaded.
Your favorite Dave Thomas was interviewed recently on Steven Grabiel’s ISP Radio Network!
Tune in to http://www.rockstarradionetwork.com/shows/ispradio to learn the inside story about how visp.net evolved now leads the industry with Ultimate Back Office Billing and Automation software for Wireless ISPs. You’ll also learn some of why at visp.net we’re so determined to drive your costs down and how LEAN principals have been coded into the DNA of UBO and have a powerful impact on your bottom line.
- bug fix 15746, 15725 : Bill Email merge field is now used to insert a subscriber’s email [found on the Billing Info tab] into a mass email template.
- bug fix 15545 : The issue with the browser panels not refreshing has already been addressed. It will now show the correct invoice or pdf file when accessed.
- bug fix 15731 : Mediators are now bypassed when making an account inactive.
- bug fix 15734 : System generated passwords with ‘+’ characters are now removed and user sign up via the signup server where credit cards are required now posted successfully and logged properly in the UBO.
- bug fix 15455 : Automatically unsuspend checkbox now has options to have it checked or unchecked by default, only if Edit Automatic Unsuspension Upon Payment app user right is enabled.
- Zero to minimal loss of service coverage. All of the dialup vendors we utilize have already expressed they have backup plans in place to transfer the numbers to with very few expected coverage gaps. If we learn of any areas where coverage cannot be retained, we’ll update this post with that information.
- Possible phone number changes. In areas where an existing dialup phone number cannot be ported (or gets missed during bulk porting efforts), subscribers utilizing one of these numbers may need to transfer to an alternate number.
- Possible dialup pricing updates. All of our dialup pricing is based on historic rates which have remained fairly constant for nearly a decade. If rates increase as a result of these upcoming changes, we will pass through the rate changes into the wholesale cost of the dialup pricing. While we do not yet know if any rates will change or what they might change to, we have been instructed to prepare for the possibility from the remaining networks. As soon as we know more on the specifics of any wholesale pricing changes we will update this post with that information or send specifically affected ISPs the changes. Any new pricing may be effective as soon as January 1st, 2014.
While this announcement from Level 3 and Verizon may be catastrophic for ISPs who have not planned for it; if you use VISP.NET for your dialup services, you and your subscribers stand the very best possible chance of having minimal impact from this change. VISP.NET was the very first wholesale ISP to provide redundant dialup coverage by making multiple diverse networks available in many regions through radius permissions technology. Since VISP.NET, many years ago, took steps to prepare for network outages and disconnects a worst case scenario may be as simple as changing a subscriber from Network X to Network Y.
As we learn more about the specific plans of the remaining dialup carriers, we’ll keep you informed.