Monthly Archives: July 2014

Unsuspending a Package

Posted Jul 31, 2014

To unsuspend a package, 1st, select a subscriber from the main table. Go to the packages tab. Select the suspended package that you want to unsuspend. And then click on the unsuspend button at the bottom of the panel.  The package is now unsuspended. You can confirm that a package has been successfully

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Suspending a Package

Posted Jul 31, 2014

To suspend a subscriber’s package, first, select the subscriber from the Main table you would like to suspend. Go to their Packages tab. On the Subscribed packages panel, you will see the list of the packages a subscriber is currently subscribed to. Choose and select the package you want to suspend,

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Equipment Monitoring

Posted Jul 31, 2014

Equipment monitoring in 6.1 gives you more power to check and monitor the performance of the customer-premises equipment, decreasing the turnaround time for device problem resolution through the feature’s automatic email alert if ping is slow. To configure equipment monitoring on your software,

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Setting Usage-Based Billing

Posted Jul 30, 2014

Usage based billing is a great way to keep track of your high-usage subscribers and manage users’ bandwidth. Go to ISP Configuration > Packages > [wireless package name] > Usage-Based Billing     Apply usage-based billing to wireless access services in this package. –

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Primary Account Tab

Posted Jul 30, 2014

The Primary Account tab stores the subscriber’s primary Username and Password. These are the credentials they use to log into the Account Manager online. Additionally, it also has information such as their Operating system and Previous ISP. The Setup Date and Paid Thru date are automatically

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