- 16829 : Period (.) can now be entered as a valid password character.
- 16823 : View Portal button will now open the the ISP’s portal page.
- 16616 : ServerPlus ticket exports added into UBO under TSM panel can now be identified by sorting the “ServerPlus” column where value equals to “Y”.
Archives for August 2014
Version 6 has been released and new features are now in beta in version 6.1. However, sometimes when a critical functional challenge is reported, we truly delight in creating improvements for everyone to enjoy. Below is a collection of these kinds of improvements that you might find handy.
1. Added payment processing security: As an admin, you now have the ability to choose who can process CC/echeck payments manually, outside of UBO and post those payments as a subscriber payment.
- 12223+ : Adding of packages is now allowed even if there are no mass email templates created.
- 16820 : For packages with future bill start date ahead of the invoice generation day, Balance Date is now the same with the Invoice Date if Invoice Date is selected by default in ISP configuration > Default Total Balance Due Date for invoices generated.
To upgrade to a new package, you want to add the new package first, then move all active services to the new package. This ensures there is no interruption of service to the subscriber.
- To upgrade a package first select a subscriber.
- Go to the packages tab.
- You will see the subscriber’s current package.
- We will go ahead and add a package by clicking the add button.
- It takes us to the add package window.
- Select the package they want to upgrade to.
- No need to activate an email account since they already have one.
- You can send a welcome letter
- You can have the billing start date now or we can have it later, picking the date as needed. Invoicing now or not.
- Hit OK.
- Now this is the most important part. As you can see on the subscribed packages panel, the old package is still showing active and the new package is grayed out
- We are going to go into the old package. Right-click on the old package and it says move. We want to move the wireless service from the old package to the new one. (Do the same with all the active services.)
- Click yes in the prompt to confirm. Then hit OK on the prompt informing that it has been moved.
- The service information has been moved. Now you can see that the new package is now active. And the old one is grayed out.
We can now go to the old package and delete it. And that’s how you upgrade the package.
To use the Equipment Map
Start by clicking on the Monitoring & Mapping icon on the toolbar, or going to Tools and click Monitoring & Mapping. You can also click on this icon in the Equipment tab of any subscriber. A Google Map will then automatically open in your internet browser. In this map, your tower and equipment locations are already plotted.
Take some time to familiarize the components of your equipment map, and how to use each of them.
- Red pin — As in a regular Google Map, the red pin indicates your current specified locations. When you open the map, a red pin will automatically appear marking the location of your currently-selected subscriber. You can change the position of this pin just by clicking anywhere in the map. Another red pin also appears when you have selected a tower in your profile box (see below) — this second red pin indicates the location of your selected tower.
- Line of sight — This is the black line that automatically appears to connect the red pin to the tower location you select. It represents the line of sight between the two locations. The line of sight is also detailed in the tower profile’s Fresnel chart (learn more about this below).
- CPE pins — These are the little green pins that mark other subscriber locations that have Customer Premises Equipment (CPE).
- Tower markers — The larger blue markers indicate the locations of your towers and their respective tower equipment.
- Coverage shading — The colors you see on the map represent the coverage of each tower equipment. Because each coverage is from a tower equipment, each shading radiates from a particular tower marker. Also notice that any tower marker may ‘produce’ several coverage shadings — this is because each tower may hold several equipment, each of which produces coverage of its own.
- Filters — Your Saved Filters can also be used to filter which subscribers are marked (with CPE pins) on your map.
- Layers — These are the types of equipment that can be displayed on your map: Tower, CPE, and Other. Simply check the layer(s) you want to be displayed, and/or uncheck the ones you don’t.
- Profile — The Profile button is your shortcut to the profile box, the moveable box that automatically appears at the bottom-right corner of your map. It shows all the details about your towers and equipment. (Read more below about the profile box.)
- Print — This generates a printable version of your map.
- Lat, Lng, and Address — You can change the location of your red pin (subscriber location) by changing any of these three. A change in one of these will prompt an automatic change in the other two, and automatically update your map.
Profile box (Left panel at the bottom)
- Tower — This holds a list of all your towers. Click on any tower name to select it and see its details in the main panel (discussed below). This list also has two mouse-over behaviors to help you easily identify any tower on your map: When you mouse over any one of the towers listed, 1) the coverage shadings coming from that tower will flash to distinguish them from the others; and 2) the line of sight will instantly update to show you the connection between your red pin and the tower your mouse is on. 2) Subscriber’s unit — Click on this menu to show details about the equipment located at the red pin. Main panel
1) Location — Your selected tower’s exact location is displayed in this tab, in terms of both address and longitude/latitude.
Click on the Save button to save your changes after updating a value in any of the text fields.
Click on the Delete button to delete the currently selected tower.
2) Equipment — This tab shows details of all the equipment located at your selected tower. The details shown here reflect those in your Equipment Manager’s Tower Equipment tab.
You can directly edit details here — just make your changes directly into the fields, then click Generate (the small square button of a globe with a pin).
Click the Add Equipment icon to add a new equipment.
Click on any field to edit the value.
Choose “Generate from Google Data Elevation if you want a better image quality or or “Generate from VISP Elevation” to load the map faster.
Click on the ‘x’ button to delete an equipment.
3) Fresnel Chart — The chart in this tab is a graphical representation of the Fresnel zone between your tower and your red pin. You’ll also see here the line of sight drawn with regard to the elevation of your tower.
4) Computation — This tab is all about the calculations between the various numbers about your tower and its frequency (e.g. obstacle distance, frequency, etc.). You can change the value of any of these details and click Calculate to find out how any one of them affects the rest.
6) Settings — Here is where you can customize settings such as your preferred unit of distance and the color and opacity of your map’s coverage shadings.
Go to the Tower Locations tab and click on the Add Tower button.
Fill up the Add Tower Location window to successfully create a tower location.
Location (Tower Name) – brief description for the tower location you’re creating
Lat – Latitude
Lng – Longitude
Address 1 – the main address of the tower location
Address 2 – the secondary address of the tower location
Notes – any additional notes can be added
Generate GPS/Clear GPS
the button is Clear GPS (x icon) when the GPS fields are filled. It will clear the GPS fields when clicked.
the button is Generate GPS (arrow icon) when the GPS fields are blank and the address fields are filled. It will generate the GPS fields when clicked.
Generate Address/Clear Address
the button is Clear Address (x icon) when the Address fields are filled. It will clear the Address fields when clicked.
the button is Generate Address (arrow icon) when the Address fields are blank and the GPS fields are filled. It will generate the Address fields when clicked.
GPS group consists of the Lat. and Lng. fields.
Address Group consists of the Address 1, Address 2, City, State, and Zip fields.
When either field groups are filled with enough data the software will automatically generate the other group.
Make sure to check if the GPS group is correct since it will be the basis for the location of the tower in the mapping.