Beyond Selfies: How Social Media Can Boost WISP Success

by | Jan 3, 2019

Leverage social media to connect with subscribers and grow your WISP.

Everyone “knows” about social media. Whether you possess Facebook, Twitter or Instagram accounts or not, you have a basic idea of what they’re used for – sharing pictures of kids, pets – but most of all, to brag about our amazing meals.

Social platforms, such as WISP Talk, WISP Pics and Newbies give operators and managers opportunities to post pictures of their equipment,  towers and the amazing networking jobs they do. More important, it provides a forum for insights and to get advice about any aspect of the industry. These platforms provide a way for the community to connect and get the resources they want to succeed.
Many businesses start their own Facebook page, establish Instagram and Twitter accounts to keep in touch with clients. But, you can take if further. If you decide to get strategic about utilizing social media, you can ignite greater WISP success.
This article will look at how social posts can benefit your organization and how to use it to grow your business in 2019.

Build Awareness

Anything that you publish on the internet has the potential to be found and shared. If you create posts that are meaningful and interesting, then the chances that you will be found through internet searches and social media engagement (Likes and Shares) are improved. 
Here’s how it works — your goal is to attract broadband users in your region and give them a reason to keep in touch with you. One way is to provide tips on how they can ensure the fastest speeds and a consistent connection.   
What resources could you create to help your subscribers? Relevant topics include how foliage growth, bad cables and neglecting router updates can affect speeds and stability. Post a tip on social media, then entice the reader with a link to more information on your website.   
If they click through, they’ll see your branded website and awareness of your WISP increases. If the information is relevant and meaningful, then your WISP builds trust in the market.


Create Engagement to Maintain Connections

Interactive content, such as quizzes and surveys create a lot of engagement. A Buzzfeed statistic shows that 96 percent of individuals who start one of their quizzes finishes them; another survey indicates that 81% of marketers think quizzes grab readers’ attention. 
You can create fun, interesting surveys about regional issues or popular trends. This type of attention raises awareness, and with repeated exposure, creates strong community connections that keep current subscribers engaged and attract new subscribers to your network.



Social media is a great place to post notices, such as pre-scheduled maintenance or other expected disruptions in broadband service. 
You can also advertise new packages and give subscribers a link to go back to your website and request upgrades. It’s important to keep the posts valuable and marketing messages light. You’ll lose viewers and fans if you spend too much time promoting your business. You want your ads to stand out among the fun and helpful posts, so keep marketing messages to fewer than 15 percent of your posts.


Show Appreciation

Promote feel-good stories from subscribers who are active contributors to the community and local, standout businesses. Not only do you look like a good guy, you also provide a platform for building a local, online community that collaborates and supports each other.  
All the benefits you’ll receive from consistent social media posting add up to achieve the goals of the 3 Ways to Grow:

  •         New subscribers (growing awareness)
  •         Keep the subscribers that you have (connections)
  •         Get them to spend more (announcements about new packages)

Leverage your social media to greater WISP Success in 2019. This January, shares marketing information that you can can put into action to grow. 


ISP Resources at Your Fingertips

Running a WISP isn’t for sissies. In addition to technical, business, marketing and customer service knowledge, there’s a lot of territory that’s sometimes undocumented, so it’s difficult to know which direction to take in order to be successful and support your WISP’s growth. This article provides a handy list of resources to help you know where to turn to get the answers to your questions and make the right decisions.

Know Your Customers to Win Big

Yes, outstanding customer service will pay off in the long-run. The real point is that the payoff comes when you know your customers and focus your service, marketing and retention efforts on subscribers like them because they are a fit to your WISP. These customers are willing to pay your fees and they complain the least, and you don’t have to work as hard to get them on-board or to retain them.

Will My EdgeRouter Integrate with Visp?

Designing a network around a single vendor isn’t possible. And, when you try to get products and software to work well together across a complex network, it’s a challenge. If you’re a fan of Ubiquiti routers, finding a #WISPBillingSystem may be tough – but, will your EdgeRouters integrate with VISP? Find out in this short article.