Hiring? Rethink The Skills of Great WISP Team Players

by | Oct 30, 2018

Ensure your next employee has the characteristics to gel with your team and contribute to your WISP’s success.

When it’s time to bring on a new team member, of course, you’ll look at whether they can do the tasks required for the job. And, you’re going to check out their work history to ensure they have a track record of being responsible and not jumping ship too often. But, today’s WISPs require more. The nature of the industry requires individuals who are willing to “own” their responsibilities, are accountable and want to contribute to your WISP’s profitability, no matter what their job.

Soft skills such as effective communication, agility and creative problem-solving are essential in fast-paced workplaces. Plus, you must ensure they have the ability to adhere to proven business principles to support your WISP’s success.

The Only 3 Ways to Grow

It’s not necessary for a great candidate to know these principles, but they must be open to learning them. “The Only 3 Ways to Grow” is a business principle that positions a WISP for amazing growth.  
The principle was introduced by Jay Abraham and takes the complexity out of business growth and success by simplifying it into three steps:

  1. Increase the number of clients — get more prospects to be paying customers
  2. Increase their average transaction
  3. Increase the length of time they remain your customer

In the WISP world, it’s:

  1. Get more subscribers
  2. Get subscribers to buy more services
  3. Get subscribers to stay with your WISP longer

Each staff member contributes to one or more of these steps through a commitment to providing the best possible service, no matter what their role. If your field techs focus on a complete, efficient install or repair each time, you’ll have happier subscribers who are willing to stay with you longer because of your great service.

LEAN Methodology Reduces Waste and Increases Efficiency

Three Ways to Grow is only one part of the equation — integrating LEAN methodology into your operations accelerates efficiency, reduces wasted time and advocates that business processes instill continual improvement. The strategy was first implemented in the Toyota Manufacturing plant and has since been embraced by businesses of all kinds. 
If you’re not familiar with the LEAN Six Sigma concept, learn about it and how to integrate Lean into your WISP with this article: Review Lean Wisdom: 7 Steps to Reduce Waste and Costs
The biggest value of LEAN thinking is it removes barriers to growth by giving you back the time you need to work on innovation and expansion of the business. If you hire professionals who think about how to improve your business as part of their jobs, you’ll have more time to spend on success strategies. 
If you’d like more information on hiring staff, check out our next post on “killer” interview questions and how they uncover hidden skills — and potential problems.
(Special thanks to Raw Pixel of Unsplash.com for providing the photo for this article.)


ISP Resources at Your Fingertips

Running a WISP isn’t for sissies. In addition to technical, business, marketing and customer service knowledge, there’s a lot of territory that’s sometimes undocumented, so it’s difficult to know which direction to take in order to be successful and support your WISP’s growth. This article provides a handy list of resources to help you know where to turn to get the answers to your questions and make the right decisions.

Know Your Customers to Win Big

Yes, outstanding customer service will pay off in the long-run. The real point is that the payoff comes when you know your customers and focus your service, marketing and retention efforts on subscribers like them because they are a fit to your WISP. These customers are willing to pay your fees and they complain the least, and you don’t have to work as hard to get them on-board or to retain them.

Will My EdgeRouter Integrate with Visp?

Designing a network around a single vendor isn’t possible. And, when you try to get products and software to work well together across a complex network, it’s a challenge. If you’re a fan of Ubiquiti routers, finding a #WISPBillingSystem may be tough – but, will your EdgeRouters integrate with VISP? Find out in this short article.