Are you seeing a blank white space when opening the VISP Web App? Are you getting timeouts or errors when loading specific pages in the application?

Clearing your cache may fix this. Here are the steps:

For Chrome, Opera, Firefox and Internet Explorer

Click Ctrl + Shift + Delete on your keyboard. A small window will pop-up, to give you the option to remove the browsing history, cookies, and cached images or files. Alternately, for Google Chrome and Opera you may click on Ctrl + H to open the History page. An option to Clear Browsing History is available in the sidebar. After you Clear the Browser History, restart your browser and login again to

Google Chrome, Opera Clear Browser Cache


Firefox Clear Browser Cache


Microsoft Edge or Internet Explorer Delete Browsing History

Clear Site Data from Storage in Google Chrome

You may also clear the storage data from your active app using the Developer Tools in Google Chrome.

  1. While your on the VISP Web App at, click on F12.
  2. Go to Application
  3. Select Clear Storage on the left sidebar.
  4. Click on Clear Storage on the Clear Storage page.

For MacOS and the Safari Web Browser

Click on the Safari menu, and go to Clear History

For Safari Windows / Safari Browser, go to the gear icon (settings), and click on Preferences. Next, select Privacy. Choose to Remove All Website Data.