Slide 1: Open the Apps Menu and Click on Settings
Slide 2: Expand the Application Category and Click on Ticket Types
Slide 3: Select an existing ticket template or click on 'Add New' to create a new ticket template.
Slide 4: Add a label or title to the new ticket.
Slide 5: Type a summary of the ticket.
Slide 6: Enter notes, description, or instructions.
Slide 7: Insert merge codes to populate from the database.