Along with the email and alias services, your subscribers have the internet protection they need with spam and virus filters in visp.net’s Spaminator. This online tool lets you and your subscribers customize spam settings, virus filters, and even email block lists.
For your subscribers to access the Spaminator, they need to go to your online portal and, under My Account, click Spam Settings. This leads to the Spaminator login page; a subscriber just has to provide his/her username and password to login.
For you, the ISP administrator, there is a shortcut in the UBO Billing and Management Software™ to each subscriber’s Spaminator.

  1. Just click on your selected subscriber on the main table, then click the toolbar shortcut. You can also opt to right-click on the subscriber, go to Subscriber Tools, then click Spam Filter. Or you can click on the subscriber, then go to the Subscriber on the menu bar, then to Subscriber Tools, then Spam Filter.
  2. If the subscriber has more than one accounts for the Spaminator, you’ll see a list of usernames for these accounts. Click the username for the account you’d like to check, and you will immediately get logged in to that Spaminator account.
  3. After successful login, you or the subscriber can start customizing the settings:
  • Spam settings – By default, this is deactivated. You can enable this simply by checking (clicking) the checkbox for Filter Spam. Once enabled, the Standard Settings will appear. Here, you can choose the sensitivity of your filter and the handling of spam messages. There are also Advanced Settings, which use a point system for spam detection and handling.
    To help you with your options throughout spam settings, click on the green question marks and specific guides will appear.
  • Virus scan – By default, the virus scan is activated. You can disable this also by unchecking the checkbox for Scan for viruses.
  • Block list – If you would like to avoid all emails from certain addresses or domains, you can list these addresses/domains in the Block list. Just type in each address/domain and click Add.

About Sender Server Validation (SSV)

SSV is a brand new tool designed to significantly decrease spam in your INBOX by verifying the remote server sending you the message is following proper SMTP protocols. Over 90 percent of spam is sent directly from the spammer’s personal mail server, or from a system infected with a virus. In both cases, these types of spams will never make it to your INBOX if you have SSV enabled. Simply select the checkbox in your ‘Advanced’ email configuration to enable SSV.
Why does it take longer for email to arrive?
The first and most powerful tactic of SSV is confirming the validity of the remote server. This involves 5-20 minutes of testing the first time someone sends you an email. When they send you the email again it will be delivered immediately.
I didn’t get an email from a valid sender. Where is it?
SSV will never block email from a valid email server. If an email is missing, it is likely due to something else entirely. It may have been marked as spam and put in your junk mail folder by your email software.

Internal RBL

Our internal RBL is one of many filters involved in our complete Spam and Virus Filtering solution.
Many companies out there that maintain RBLS (Real-time Blackhole Lists). We utilize some reliable external RBLs such as Spamhaus (the world’s largest) and we also maintain our own in-house list.
Our in-house list is designed to actively monitor all inbound email to our servers. We’ve setup some custom rules to specifically block obnoxious IPs which are spamming heavily. This is extremely useful and effective because, for instance, a spammer might be spamming one of the domains we host first and their IPs have not registered in the public RBLs yet.
Here is how an IP may become listed within our internal RBL:

  1. Attempting to send to non-existent addresses. If a particular IP is bombarding our servers with email that is addressed to non-existent users (a common spammer tactic of attempting to brute force every possible username combination for a domain) and reaches a certain threshold, their IP will be blacklisted for XX days.
  2. If the threshold of SPAM to HAM gets too high from a particular IP. For instance, if our servers tag 100 messages as SPAM and only 1 message as HAM from a particular IP they will be blacklisted for XX days.
  3. If the average SPAM weight of emails coming from a particular IP gets too high. For instance, with our scoring system a message weight of 1 is quite clean, while a message weight of 10 is most definitely spammy. A threshold of 20 or 30 is very spammy. If the threshold averages above XX for too long, we will blacklist the IP for XX days. 

How to de-list an IP from our internal RBL:
Our system will automatically de-list an IP from the internal blacklist after a set amount of time. If you are an ISP who is currently blacklisted because one or more of your spammers triggered our RBL and if you have removed those users from abusing your system and your other users need to email ours, please submit your mail server IP to our staff by email to support@visp.net and we will review your request to manually remove your IP.