DHCP Authentication in VISP
Are you using RADIUS? Do you authorize, authenticate and account for subscriber network usage? Are you using DHCP or PPPoE?
These are some of the questions you will come across when you control the usage and access of your network services. There are many ways to authenticate — most commonly, with a username and password stored in a subscriber’s device. Older ISPs that offer Dial-up or DSL service often prefer this method.
Ride the LTE Wave with VISP
Fast and stable internet is no longer a commodity, it is a necessity. As technology moves forward, internet providers from around the world scramble to deliver better and bolder ways to wirelessly connect.
Your Reports Sent via Email
Getting accurate data on the number of subscribers that signed up in the last six months, seeing their total usage and knowing how much revenue you’ve made can impact your forecasts and business decisions.
The Report Center contains a collection of standard billing and custom reports requested by ISPs. You can click and open any report on a web browser, filter the data, print a copy or download a CSV version. You can view reports about your scheduled customer suspensions or your accounts receivable for a given date range.
Effective SMS Text Messaging Through the UBO
How do you notify your customers if there’s an emergency on one of your towers? Do you give them a call, send a mass email, post a message on Facebook, or do you send a quick text message? Some WISPs prefer to use multiple channels to inform customers, but for quick notices or updates on repairs, text messages are the most effective.
Ultimate Back Office 7.6 Desktop App now available!
As of October 2018, Java is the world’s second most popular language. It was the leader for years but recently unseated by fast and efficient Python. Why? Java is getting long in the tooth. At Visp, we’re eagerly developing a powerful new web version to replace Java UBO that’s built on the world’s most advanced enterprise architecture. It’s incredibly fast and flexible and can do some amazing things for your business and your team’s productivity.
Load time delay and UBO stability fixes
We’ve identified an issue with Oracle’s Java Runtime Environment updates after Java 8 that cause painful delays in load time for UBO. It could take over 5 minutes to load UBO – time enough to brew a pot of coffee! Not cool when you want to get work done fast.Follow...
Ticket Type as calendar entry of a ticket
The CEO Roundtable is an ideal place to share feedback and ideas. At a recent Roundtable, one savvy ISP pointed out that Ticket Type is much more useful to lead a Google Calendar entry than a Ticket ID. We took a vote among the present participants and agreement was...
Transition from UBO Java to Web
In January 2019, Oracle will require businesses to have a commercial license to get future updates. Current Java Runtime Environments up to version 10 will still run after January 2019, and updates to Java 11+ will be available only with a paid license. You’ll see...
NEW Wireless Service Device History Report!
A new Wireless Service Device History Report is now available in UBO, under Packages and Services category of the Report Center. With this new report, you are able to choose which package you would like to view your wireless service device history.In the Wireless...
NEW Prepaid Support Event Report!
A new Prepaid Support Event Report is now available in UBO, specifically under the Packages and Services category of the Report Center. If you have used the Prepaid Support Event as one of the services for your packages, this report can help you in identifying the...
Items List Feature
Do you manually type the same additional line items on the subscriber’s invoice? Example, rental fees, static IPs, E911 charges. Now, you can quickly select items from a drop-down to add to the invoice. It makes sense to automate repetitive tasks to speed up your work...
Stripe Payment Processing Now Available in UBO
Stripe is now available as a merchant option in UBO for credit card and eCheck payments.To start using Stripe for processing credit card and eCheck payments in UBO, open the Settings window -> Payments -> Merchant Account panel. Then, check the Enable Integrated...
New Billing Due History Report!
A new Billing Due History Report is now available in UBO, specifically under the Billing category of the Report Center. Similar to the Billing History Report, this report displays all invoice charges generated for the subscriber but displays the charges based on...
Launch Winbox from UBO
If you’re using Winbox for network management, you can launch the application from UBO from three different locations:Equipment Manager -> ISP Site Equipment tab -> IP address field Subscriber Equipment tab -> IP address field Main Table -> Equipment...
New Projected Revenue Report!
A new Projected Revenue Report is now available in UBO, specifically under the Billing category of the Report Center.You can now generate this report to show your estimated future revenue based on your subscriber’s current data based on the selected start month and...
Embrace the modern Account Manager and Online Sign-up portals!
The legacy Account Manager and online sign-up pages have been around for years, but the time has come to bid them farewell and embrace the modern Account Manager and Online Signup portals.Two weeks from now, if you are currently set to use the legacy pages, they will...
New package term sync options!
If you’re an invoice-based billing ISP, whenever you add a new package to a subscriber, you can choose whether to sync the new package’s term to an existing one or have it start a new term in full.In the Add Package window -> Package Billing Options -> Term End...
Support for UBO – QBO Integration with OAuth 2.0
Ultimate Back Office supports QuickBooks Online integration using both OAuth 1.a and OAuth 2.0. If you have yet to integrate your QBO account with UBO, you can visit the UBO-QBO Integration help file for instructions on completing the integration. ...
New Merchant Option : Oriental Bank for Puerto Rico ISPs
You can now choose Oriental Bank as a merchant option for processing credit card and eCheck payments in UBO.Easily set-up your merchant account by going to the Settings window -> Billing tab -> Payments -> Merchant Account panel, then check the Enable...
Import your Site data from Tower Coverage to UBO
When you have a lot of sites added in Tower Coverage, it may take a while to add them manually to UBO. Double-enter no more! You can now import those Site data to UBO by simply saving your Account ID and Account Key in UBO Settings > Extensions > Tower Coverage...
Toggle to allow same device login for non-Multiple MAC packages
In Visp, you can setup packages where only one Mac, such as a wireless router, can be associated with a package. We call this a “Typical Fixed Wireless ISP Setup” with a 1 to 1 Package Service to MAC ratio.You can also setup a package to support multiple logins per...
NEW! Revenue Per Location ID Report
A new Revenue Per Location ID (Date Bound), has been added to the available reports in the Report Center, in the Billing category.With this report, you can see the total billed amount for each subscriber in each Location ID for the period you have specified. Each...
New Editable Payment Date!
Have you ever had a subscriber check payment that didn’t get processed on the day you received the check? There may be times you’d like to show certain payments on the day they should have been posted rather than the day you got around to it. You can now back date...
UBO 8 Beta : Link equipment and Wireless service device with BaiCells integration!
If you have BaiCells equipment, you can add them in UBO and link them to your subscribers’ Wireless service devices for easier monitoring and management.To add LTE SIM and LTE CPE, open the Equipment Manager window (go to Tools menu -> Equipment Manager), go to...
Require Technicians to Complete Your Subscriber’s Equipment Location Data
When your technician has set up equipment to your subscriber’s location, you may want to require that they also show the CPE’s relationship to your network SSID, AP, and Site. You can now do that in UBO.A new “Require ISP Site, AP and SSID” option is now added to the...
New Deleted Subscriber Data Columns added to Monthly Cancellation Report
Did you know you can use Visp to track subscriber cancellation data? When a subscriber cancels, and you deleted them in UBO, sometimes you may wonder what their previous package and package details were when they canceled.Now you can also track these historical...
Site Location Summary for ISP Site Equipment Report
A new group type is added in the ISP Site Equipment Report with a summary count of Site Equipment for your Site Locations.To access, go to the ISP Site Equipment report and select “Site Location” can now view and track the number of site equipment used at a specific...
ReadyNet support is now available in Visp!
ReadyNet provides a tool that uses the TR-069 standard that allows you to troubleshoot and quickly resolve issues from the subscriber’s perspective. This is a huge improvement to the subscriber’s experience and lowers the ISP’s overhead, and Ultimate Back Office is...
UBO 8 Beta : Optimize Your Network with Saisei in UBO!
Has the massive growth in video streaming affected your network performance? If your network is free from congestion issues, you can skip this Nuuz post. But if you’ve experienced network congestion issues that have affected your subscribers, you may want to consider...
UBO 8 Beta : Promotional speed upgrades for your subscribers!
One of the effective strategies to increase your profit is to upsell your services, and sometimes this will take putting in an offer from your other services as well. For example, if you want to upsell your DirecTV service, you could offer 90 days of internet speed...
UBO 8 Beta : Pre-signup Authentications for MDUs Cut Overhead and Increase Revenues
Let’s say you have a building that buys internet access from you that it supplies free and anonymously for all tenants. You earn revenue from the main connection but also when tenants upgrade to faster packages. Before, each of those tenants could not connect their...
V8 Beta : New Growth Report!
Business guru, Jay Abraham, is famous for teaching that there are only three ways to grow your business:Increase the number of clients, (convert more new prospects into paying customers)Increase the average transaction, (get each client to buy more at each...
UBO 8 Beta : You can now Prorate recurring custom invoice items!
When you add and bill a package to your subscriber, UBO automatically creates a prorated item for the package’s bill, if you’ve set these options in your billing Settings.Recurring Custom invoice items (like discounts or additional fees) are often connected to a...
UBO 8 Beta : Use range for date type fields in the Advance Filter window
You can now filter subscribers in the main table by date type fields using flexible ranges. You can use the resulting list to send promotional emails, for instance, to subscribers who have been with you for 2 years, based on their Setup Date. Or you can send payment...
Visp Progress and Planning Report for 2017
You invested in Visp Billing and Automation or you’re considering it, and you’d like to feel confident that it’s the right choice. At Visp, we don’t just streamline your business; we take special care to listen to your ideas and refine them to help you grow.I confess...
UBO 8 Beta : Prorating option for invoicing after making billing setting changes
In addition to being able to configure how packages are billed when they are added or suspended, you can now also set a separate rule on how subscribers will be billed after their billing settings are changed.This setting can be accessed through the Settings window...
V8 Beta – Web TSM Update: Ticket Templates and Ticket Sync
On February 7, 2017, we announced a new web-based ticketing system preview was now available in the new V8 beta. If you haven’t read it, you can catch up on that announcement here. This is a preview of coming attractions in version 8 and a proof of concept of a...
UBO 8 Beta : Make your subscriber’s package name unique
You might have a subscriber with many of the same packages on one invoice. An example of this came from a WISP in Texas that works with an oil company with dozens of monitored well locations each billed with the same package and each package is presented separately on...
UBO 8 Beta : Exclude upload data from usage-based billing and reports
Some of the best business solutions simplify complex stuff to make it more approachable for more people. Look at the success of the iPhone, for example, with only one front button. Steve Jobs sacrificed even the back and menu buttons. Its design prioritizes...
UBO 8 Beta: NEW Streamlined Contact With Separate Billing and Technical Emails
For most ISPs, the majority of their subscribers have the same primary contact as their billing contact. But some subscribers, usually companies, have a separate billing contact. So support for multiple contacts is an important feature, but wasted space for most...
UBO 8 Beta: Real-time Updates of Your Tickets
Tickets can be one of the fastest moving and evolving data sets at an ISP, so it saves time and errors when all your staff members are in sync.UBO 8 now offers a web-based ticketing system that uses some of the latest technologies to instantly update all your staff...
New Tax Exempt Subscribers report
A new report has been added to UBO: Tax Exempt Subscribers report.Tax Exempt Subscribers report contains the list of subscribers who have Tax Exempt enabled for their account. [gs-fb-comments]
Toggle to require re-authentication after specific days
Occasionally, you may have an announcement you want to make sure gets in front of your subscribers. One way to accomplish this is through the login page.Any package can be setup to require login a specific number of days from Settings > Packages > [select a...
UBO 8 Beta: Option to hide Bill Name on Invoices
Do you have some subscribers that may prefer to receive invoices with their company name only and not the first/last name? UBO 8 Beta now gives you the option to hide the bill name on the invoice being sent to these subscribers. Simply uncheck the “Include First/Last...
UBO 8 Beta: Equipment Location filter in Equipment Tab
Do you have a growing list of APs and Site Equipment?In the Subscriber’s Equipment tab, Location for a piece of equipment, there are now many improvements:Filters: The AP field includes both APs and Site Equipment, and as your equipment list grows, Site Equipment can...
UBO 8 Beta : Hibernate subscriber packages!
If you have subscribers who are going on an extended vacation or spend part of the year in another part of the world, there are several ways you can approach billing for these for the convenience of you and your subscribers: If they rent or lease the equipment and...
UBO 8 Beta : Customize package price per subscriber
Have you ever wanted to have custom pricing for a package for a particular subscriber? You could use a custom recurring credit or charge, but that’s an extra step and may not present well on an invoice. Well now in UBO v8 Beta, you can set a custom package pricing...
UBO 8 Beta : Instant authentications with Visp’s SmartSession!
Visp’s HyperRadius has many unique powerful features, and new features added all the time. One of those that is sure to delight many is SmartSession. SmartSession allows you to instantly up/downgrade package speeds and disconnect subscribers right from Ultimate Back...
Automatically Create Initial Invoices for Multiple Terms
Have you ever wanted to bill your subscriber for a package that was supposed to have started billing some months ago?Or have you ever wanted to generate invoices for future months in advance, when a subscriber has willingly paid up front? With the following additions...
New Signups and Account Management!
Remember when you first setup with Visp? You may have seen the turnkey ISP web page that we’ve offered for years. And if you’re like most ISPs, you probably use the account manager to allow your subscribers to manage their account. Here’s a refresher:The problem with...
Easily Add Non-Mikrotik NAS IP to HyperRadius
When you use a Mikrotik Network Access Server, it’s IP is automatically captured by Visp’s HyperRadius. But what if you’re not using a Mikrotik at a particular location? In this case, you would call our success team to manually add the NAS public IP. You can now add...
UBO 8 Beta: Reseller feature: Move a subscriber to another ISP
UBO has a nifty superpower: You can manage several brands from a single user login. This is great when you have resellers that sell your brand or their own on your network because they can view their own subscribers but not the subscribers of your other resellers, but...
New Date Bound Ticket and Cancellation Statistics Reports
Three new reports have been added to UBO:Cancellation Survey Statistics Report (Date Bound) is the date bound version of the existing Cancellation Survey Statistics Report and is based on the date the subscriber was deleted.This will help you to analyze the reasons...
Integrate your Google Mapping API key into UBO Mapping
Have you ever encountered the Google Maps over query limit issue when accessing the mapping page? Don’t you worry, UBO now provides you a way to integrate your own Google Mapping API key into the UBO mapping page.UBO uses a Google Maps JavaScript API key and an...
UBO 8 Beta : Invoicing behavior on Package Suspension and Unsuspension
New! Automatically Reverse charges when packages are Suspended Some ISPs prefer that their subscribers pay only for days they receive services and not for suspended days. If that’s you, you can now automatically reverse invoice charges when you Suspend a package.This...
New Automated Marketing!
Visp has teamed up with MarketBroadband to automate your marketing with what could be the most efficient, targeted, lowest-overhead WISP marketing system, ever.The concept is simple: Automatically send inexpensive postcards to the neighbors of subscribers you’ve...
SSID in the Equipment Tab
In some use cases, a subscriber can have more than one package, such as a connection at their home and another at their office. These connections will not necessarily be using the same physical AP (thus not using the same SSID).UBO now supports linking of an SSID to...
UBO 8 Beta: Reseller feature: Move a subscriber to another ISP
UBO has a nifty superpower: You can manage several brands from a single user login. This is great when you have resellers that sell your brand or their own on your network because they can view their own subscribers but not the subscribers of your other resellers, but...
Packages Optimization in ISP Settings
Leave it to success to push the envelope. UBO allows you to offer unlimited packages which are great when you serve hundreds of multi-dwelling units. One of our favorite ISPs discovered that as they added more packages (more than one hundred), the wait time to load in...
UBO 7.0 Official Release
Ya gotta love automation. It saves time and money and makes life easier. This is the time of year that feels like Christmas where the elves have been working in Santa’s workshop to make fun toys for you to play with.It’s with this kind of excitement that we’re...
Set default subscriber tax setting
When a new subscriber is added to UBO or signs up online, a tax setting is automatically assigned if the criteria (City or State) for that tax setting are satisfied. This has been working well for cases when the subscriber’s billing address is in the regions for which...
Exclude Deleted Subscribers
Until now, when you logged into UBO, all subscribers were loaded by default. This included deleted subscribers even when ‘Include Deleted’ main table filter was unchecked when you last logged out. This added loading and processing time for many operations for...
Easier ISP Settings View
There was a time some years back when UBO settings were presented in a few simple tabs. As new features were added to UBO, we ran out of tab space and switched over to a tree. Now the Settings tree has grown so much, navigating all the options in the tree could feel...
Select and Assign Multiple Tickets
In the Ticket and Schedule Manager, you may want to assign multiple tickets to a single technician. Viewing each ticket and changing the assigned technician can be a lot of clicks. Thanks to valuable feedback from ISPs like you, UBO now supports multiple selection of...
Set bill start date to a past date
When you add a new Package to a subscriber, there might be a situation when it’s after the 1st of the month but you want to begin the billing on the 1st or some other time before today. Before that was not possible, but now that’s easy in UBO.Simply select a past...
Your RADIUS authentication is now the most powerful ever
In May Visp announced with a global ticket that live pilot testing of our powerful new HyperRadius would begin on May 25th. After thorough testing, we’re pleased to announce that HyperRadius was fully deployed and authenticating all subscribers for ISPs who use Visp’s...
Authentication Systems Upgrade
Posted January 5, 2016Powerful new upgrades to your authentication systems are available now. They’re designed from the ground up for High Availability, hence HA Authentication. For a summary of the architecture, click here.What action is required?Follow these...
High Availability Authentication Upgrade
Visp.net’s authentication systems have been completely upgraded and re-architected to deliver extraordinary uptime.Uptime support systems:Monitoring and alerts: 36 points of Authentication are monitored on three separate monitoring systems. Load thresholds are set at...
Wireless Hotspot Subs in UBO
Hotspots are trending. You’re missing a big opportunity if you’re not offering hotspot services. Some of the largest and most successful ISPs that use UBO offer hotspot services to Multi-Dwelling Units (MDUs), college dorms, hotels, etc.. Serving these market niches...
Continuous Improvement in the Ticket and Schedule Manager
Your suggestions and insights are what drive improvements in Ultimate Back Office. The most recent example is an improvement in the Ticket and Schedule Manager (TSM). Before AfterEach ticket now keeps an exhaustive log of the updates to the ticket and who made...
Appointment Slots allows subscribers to schedule their own installs
After a subscriber has prequalified their install site through Tower Coverage, you can now allow them to schedule their own install.Google Calendar has a built-in feature called Appointment Slots where you can setup predefined slots for them to choose from to reserve...
New Positive or Negative option for PDF invoices
During the past few days, there has been a minute change that has been pushed to live which affects the way figures are reflected inPDF Invoices.Have you noticed it? Yes, the amounts presented have all been changed to however it is displayed on your Account Manager...
FCC Form 477 Reporting
It’s that time again!Use TowerCoverage or MarketBroadband for your FCC Reporting RequirementsSection 5.3 of the FCC Form 477 requires you to report all blocks where you *can* provide coverage, not just the blocks where you have subscribers. Be sure your report in...
Build Your Own Custom Portal and Sign-Up Page via REST API
Keep your brand consistent by linking your company portal and sign-up pages to your UBO account through the convenient REST API.For details on connecting your custom portal and sign-up page to UBO, see our API documentation. [gs-fb-comments]
How You Made Magic in the New UBO v.7 Beta
Imagine you have a magic wand that could create amazing innovations in your WISP. With a few magic words and a wave, you create amazing new improvements in your business.We don’t have a magic wand, but we do have the next best thing: the magic of a CEO Roundtable...
New Backup RADIUS is Available Now!
It happened once in 15 years: Visp.net’s cloud RADIUS services went offline. The incredible history of uptime to that point was a result of redundancy everywhere in our data center including IP circuits, power circuits, servers, power supplies, ethernet, power...
Even More New Features Now in UBO v.7 Beta
Did you know that you are already tapping the brilliance of some of the nation’s top independent Wireless ISPs? These are business owners who face many of the same challenges you do. They leverage technology to deliver extraordinary service, drive down costs, and...
Improvements in UBO 6.1
Ultimate Back Office version 6.1, was released in June with a number of undocumented features. We’ve captured some of those here and drafted help files linked below. These help files are a work in progress, so if any part is not clear, contact us and we’ll get you...
UBO Version 7 Beta Release
YOU are the reason we are here.UBO is constantly improving thanks to the tireless feedback of many outstanding WISPs and industry leaders in CEO Roundtable meetings, often after business hours, and across multiple continents. You know who you are. Wireless ISPs around...
Version 6.1 Official Release
Ultimate Back Office version 6.1 beta has hundreds of improvements and is currently being used by over 40% of Ultimate Back Office app users. We’re now pleased to announce the official release of version 6.1.Version 6.0 will continue to function, but will no longer be...
The World’s Best Equipment Monitoring Is Now Available to YOU!
Zabbix, one of the world’s best monitoring solutions (according to Gartner), is now integrated into Ultimate Back Office so even your front-end staff can quickly diagnose common issues. The Visp.net approach requires no proprietary hardware, and (oh yeah!) it happens...
Enhanced Paypal Integration Gives Your Subscribers More Payment Options in UBO 6.1 Beta
Your UBO 6.1 now handles Paypal better than ever! It is easy to setup Paypal in UBO. Here’s how to do it: Click on the ISP Configuration icon (or go to File > ISP Configuration). Now click on Billing Options, then go to Merchant Account. P Check the Enable PayPal...
Focus on the Suspension
You might notice that some unsuspended subscribers are now suspended. Here’s why:Subscribers that are paid up generally don’t require attention, but subscribers with packages that are suspended often can require attention, so now, any subscriber with at least one...
UBO Ticket and Schedule Manager now updated to the latest Google API
Google recently updated its API to require an additional layer of user authentication and no longer supports access without the end user’s authentication. This caused an issue in UBO even if you already had it setup in UBO before. UBO has now been updated to support...
“Remember My Password” Can Now Be Turned Off for Better Security
Now you can turn off the “Remember my password” option in the Login window to require that App Users always enter their password. If an unscrupulous 3rd party happened to get access to the computer, they would not be able to login.Just set it in the ISP Configuration...
UBO 6.1 Beta! (Part 4)
Sometimes the smallest improvements can make your day easier. We’re grateful for your feedback for these improvements! One such bit of feedback has resulted in a new minimize button in the Add Subscriber window so you can pause the Add Subscriber process to look...
UBO 6.1 Beta! (Part 3)
UBO 6.1 Beta Continued… Here are a few more new features now built into UBO to make your life easier.To view a complete list of all subscriber transactions, you may open the statements in a separate resizable window by clicking on the button shown below: You can...
Updated: Fast and Easy FCC Report Generation
The UBO has been updated to support the latest FCC reporting requirements. Here’s how to generate and submit Fixed Broadband Deployment and Subscription Reports.To start, click on the Reports icon. In the Report Center:Click on FCC on the list of categories, to open...
Heartbleed Vulnerability Info – Your Data is Safe at VISP.NET
By now you may have read about an extremely widespread issue affecting nearly every SSL (encrypted) site on the planet. This bug has affected most financial institutions, Google, Yahoo, Amazon, etc (the list goes on).CNN Heartbleed Coverage and more coverageOfficial...
Updated Session-Timeout For Wireless Authentications
We’ve completed testing of new radius code which will modify radius behavior slightly, to the benefit of you and your subscribers. Previously, any subscriber would re-authenticate exactly 24 hours after they logged in. Authentications generally go un-noticed by...
vPortal 0.40 – Oct 27, 2020 10:10 PM PST
Improvement: Sender for Reset Password emails from vportal now have a format of no-reply@{ISP_DOMAIN}.
UBO 7.6.114 – Oct 27, 2020 6:34 PM PST
Improvement: Allow multiple IP addresses even without MAC Address under Internet Devices behavior is improved to allow entering of MAC Address even without IP. Bug Fixes: Invoice item details can now be updated if the previous item in the invoice item list was...
Visp 8.0.10.8 – Oct 26, 2020 10:34 PM PST
Improvements: Clicking on My Profile now displays a dock menu instead of a specific page. Equipment Accounting Controls setting is now moved from the Settings page to the Visp menu. Bug Fixes: Space gap in equipment header and child dock window is now removed. Error...
Visp 8.0.10.7 – Oct 25, 2020 9:23 PM PST
Bug Fixes: Dashboard now displays properly in mobile view instead of an error page. When resizing the browser, the Subscriber Count dashboard chart no longer goes beyond its widget card. Error in opening My Visp is now fixed. Missing default FCC Tech Code when adding...
Visp 8.0.10.6 – Oct 21, 2020 8:31 PM PST
Bug Fixes: Updating setup fee item setting of a package no longer renames the package name and package description. Email templates created in UBO are now displayed as expected in Visp. Default payment date in Receive Payment now follows the ISP Timezone. When a mail...
UBO 7.6.113 – Oct 20, 2020 8:18 PM PST
Bug Fixes: Linking an LTE CPE to an Internet device now fills out the MAC Address correctly. Option to allow multiple IP addresses even without MAC Address under Internet Devices is now available upon request.
Visp 8.0.10.5 – Oct 20, 2020 12:50 AM PST
Improvements: Unarchive option is now available for archived subscribers in the subscriber menu in the Subscribers table. Full implementation of the report builder is now available in Visp. Creating custom Dashboard widgets is now available under Settings. The...
Visp 8.0.10.4 – Oct 18, 2020 10:50 PM PST
Bug Fixes: Ticket notes are now sorted in descending order correctly. All filter for Subscribers dashboard widget now displays subscriber count correctly. ISP time zone is now applied when displaying payments in the Transactions table.
UBO 7.6.112a – Oct 14, 2020 9:06 PM PST
Bug Fixes: Updating the tax of a prorate custom item no longer deletes the instance of the recurring item that will be generated in the next invoice. Uppercase letters in email service are now automatically changed to lowercase letters upon activating in laravel...
Visp 8.0.10.3 – Oct 14, 2020 8:14 PM PST
Bug Fixes: Error when activating Minerva service instance caused by localized region restriction is now fixed. Random sorting of main table which causes some subscribers to disappear is now fixed. Error message is now displayed when invalid bill method is added to the...
vPortal 0.39 – Oct 12, 2020 9:46 PM PST
Improvements: Credit card table is now simplified in Payment Information page to avoid confusion. In addition, Payment Information page link is now added to the Pay My Bill page. Fields in the Account Information and Billing Information page can now be disabled...
Visp 8.0.10.2 – Oct 6, 2020 10:09 PM PST
Bug Fixes: Equipment Function field is now removed and no longer available in Visp. Equipment can now be assigned to either a site or a subscriber when accessed through the Equipment page. Equipment is now displayed in the Site Equipment tab if it is assigned to a...
vPortal 0.38 – Oct 5, 2020 10:09 PM PST
Improvement: The signup form header label is now changed from ‘Create an Account’ to ‘Create an Online Account’.
UBO 7.6.112 – Oct 4, 2020 8:54 PM PST
Bug Fixes: When adding multiple packages with the same terms consecutively, the invoice generated will now be added to the same invoice if the option to create separate invoices for each term is unchecked. Usage calculation is now improved to display more accurate...
Visp 8.0.10.1 – Oct 4, 2020 8:51 PM PST
Bug Fixes: Revenue Dashboard now displays without errors for new ISPs. Payment PDFs of the subscriber are now available as attachment options in Email Subscriber. Other setting without any sub-settings is now removed from the Settings list. Inventory Location tab is...
Visp 8.0.9.9 – Sep 27, 2020 12:12 PM PST
Improvements: Users can now add a scheduled action for late fees and suspensions that will be processed on the specified future date. IP Addresses table is now available in the IP Pool dock of the IP Management settings. Users can now edit the Subnets and view the...
Visp 8.0.9.8 – Sep 23, 2020 11:25 PM PST
Bug Fixes: Clicking Delete on a service-connected device now removes the device field values. Serial No., MAC, IP are now displayed in the Equipment Info summary. Equipment and Service Desk tables column chooser items are now arranged properly to avoid confusion....
UBO 7.6.111c – Sep 23, 2020 10:47 PM PST
Improvement: App User column is now added to the New User Report. In the report, “via Signup” will display in the App User column if the subscriber was added through signup.
vPortal 0.37 – Sep 22, 2020 9:59 PM PST
Bug Fixes: If no merchant account is set up for the ISP, “Error: Credit Card payment error: NO MERCHANT ACCOUNT” error message is now displayed when processing payments through signup. Usage page in vPortal now displays usage data for Internet service with multiple...
UBO 7.6.111b – Sep 22, 2020 9:58 PM PST
Bug Fixes: Usage data is now calculated more accurately to consider multiple sessions per MAC address for reports and for usage triggers. Customer ID column is now added to the Billing History Report.
Visp 8.0.9.7a – Sep 22, 2020 9:57 PM PST
Bug Fixes: If a package is set to require payment but is not set to invoice the package on vPortal signup, the non-zero deposit amount entered by a subscriber is now processed using the subscriber’s entered card.
Visp 8.0.9.7 – Sep 21, 2020 11:11 PM PST
Bug Fixes: Subscriber Services node is now displayed after activating a Minerva IP TV service. Uploading an image to the Inventory Location now updates the profile image and the Attachments area without the need of closing and re-opening the Edit dock. The upcoming...
Visp 8.0.9.6 – Sep 16, 2020 9:50 PM PST
Bug Fixes: Tickets can now be scheduled on weekends. Transactions list arrangement in Visp is now similar to the UBO Statements. Username is now displayed correctly in the Account Summary portion of the invoice PDF. "Edit Equipment Profile Inventory" is now relabeled...
Visp 8.0.9.5 – Sep 15, 2020 11:13 PM PST
Bug Fixes: Setup fee and prorate charges are now added in a separate invoice if the option is enabled. 'Equipment Function ID must be a number type' error is now fixed. Duplicate serial number is now detected when adding an LTE CPE inventory. Services of a package can...
UBO 7.6.111a – Sep 15, 2020 9:45 PM PST
Improvement: City column is now added to the Billing History Report. Bug Fix: Usage charge calculation is now improved for consistency with the usage data of the subscriber.
Manage Growth and Achieve your Definition of WISP Success
To manage growth for a WISP – or any business – involves tremendous effort. It’s a lot of work to assess the Read more
Visp 8.0.9.4 – Sep 8, 2020 7:14 PM PST
Improvements: IP Management page is now available. Users can now open the Subnets tab and view the list of subnets created by the ISP. Users can now open the IP Pools tab and view the IP Pools table, which displays a list of IP pools created by the ISP. Function field...
Visp 8.0.9.3 – Sep 7, 2020 10:10 PM PST
Bug Fixes: Search results for linked tickets are now updated when resolving and re-opening other tickets. When switching to another Equipment tab, the entered data in the search bar is now considered when displaying the table results. The centered image in email...
vPortal 0.36 – Sep 7, 2020 5:20 PM PST
Bug Fix: Missing US states are now added in the State dropdown, including Virgin Islands.
Visp 8.0.9.2 – Sep 2, 2020 10:37 PM PST
Bug Fixes: Ticket tabs are now displaying their components correctly. Bold font style is now applied to the primary user name in the Visp settings User list. Notification emails are now sent to the specified email address/es on package hibernation and reactivation in...
vPortal 0.35 – Sep 2, 2020 12:11 AM PST
Bug Fixes: Service password changes can now be saved in the Update Password page. Data usage improvements added in both vportal and usage report.
Visp 8.0.9.1 – Sep 1, 2020 9:52 PM PST
Improvements: Refund feature is now available in Visp. Bill of Materials is now added to the Ticket Dock which allows users to define the items to bill the subscriber once the installation is completed. Application user access restriction for items is now available....
UBO 7.6.111 – Sep 1, 2020 9:31 PM PST
Bug Fixes: Reports in the Report Center list is now displayed once, instead of displaying duplicates. Tax percent amount in Taxes settings now accepts up to 4 decimal places.
Visp 8.0.8.9c – Aug 27, 2020 11:35 PM PST
Bug Fix: Multi-MAC queries are now optimized to avoid slow loading issues with Visp.
UBO 7.6.110c – Aug 26, 2020 9:17 PM PST
Improvement: ARPU Report now includes City column and now has options to include recurring and non-recurring custom items. Also, the report is now based on the subscriber’s current invoice, not just the package price. Bug Fixes: Usage Report data summary is now...
Visp 8.0.8.9a & 8.0.8.9b – Aug 26, 2020 7:33 PM & Aug 26, 2020 9:30 PM
Bug Fix: Usage Report data summary is now displayed consistently with the usage data displayed in vPortal.
vPortal 0.33 – Aug 25, 2020 8:17 PM PST
Bug Fix: Yes and No buttons are now displayed consistently in the Hibernation prompt.
Visp 8.0.8.9 – Aug 24, 2020 10:37 PM PST
Bug Fixes: Equipment profile form is no longer reset when uploading or deleting an image attachment. Upcoming invoice now displays correctly for custom quote item. Add Other Item list of the Invoice area now displays with a maximum number of 50. The other items will...
UBO 7.6.110b – Aug 24, 2020 10:15 PM PST
Bug Fix: Speed limits in mbps now displays correctly for Subscriber Summary Report and merge fields.
vPortal 0.32 – Aug 24, 2020 5:00 PM PST
Bug Fix: Package auto action changes in vPortal can now be saved.
Visp 8.0.8.7 – Aug 16, 2020 10:37 PM PST
Bug Fixes: Error when adding another card after a TOKEN-type credit card is now fixed. Re-assigning a technician of a ticket now updates the existing calendar event, instead of creating a new calendar event. Deleting a ticket now deletes its corresponding calendar...
UBO 7.6.110a – Aug 16, 2020 10:07 PM PST
Improvement: Report snapshot dropdown is now available for all reports if there are snapshots available. Bug Fixes: Bill start on invoice day for subscriber package is now working as expected. Invalid search filter created in Visp is now ignored in UBO.
Visp 8.0.8.6 – Aug 12, 2020 6:51 PM PST
Bug Fixes: Unchecking all dashboard rights now hides the Dashboard navigation for the user. Tickets are now scheduled more accurately based on the ISP’s timezone and the selected date and time. Linking a ticket now adds a history log to the ticket, instead of adding...
Visp 8.0.8.5 – Aug 10, 2020 11:09 PM PST
Bug Fixes: Users can now remove all sub-items for legacy packages. TOKEN-type credit cards are no longer re-tokenized since they are already in token form. Assigning a ticket to a subscriber now adds a ticket history log. Auto-generated username is now logged...
UBO 7.6.110 – Aug 10, 2020 10:39 PM PST
Bug Fixes: Quantity for 911 fee is now updated correctly when clicking Update quantity in the Invoice Details window. Enabling additional custom fields changes in settings now consistently displays the fields in the Primary Account tab, without the need to restart...
vPortal 0.31 – Aug 10, 2020 10:20 PM PST
Bug Fix: Package pricing in the Upgrade page is now displayed based on the next available cycle pricing.
Visp 8.0.8.4 – Aug 9, 2020 10:43 PM PST
Bug Fixes: Timezone is now applied correctly to the Last Modified Date & Time which is displayed in the Subscriber Ticket Summary. Credit card IPPay token is now only re-tokenized if the card number is updated. Posting a payment in My Visp now reloads the...
Visp 8.0.8.3 – Aug 5, 2020 11:35 PM PST
Bug Fixes: Deleting a package in the upcoming invoice now adds a history log. Non-recurring items added in the upcoming invoice are now added correctly in the actual generated invoice.
Visp 8.0.8.2 – Aug 4, 2020 10:44 PM PST
Improvement: Two new linked ticket types: Merge To and Merge Into By. "Merge To" means to merge the currently viewed ticket to the selected linked ticket. "Merge Into By" means to merge the selected linked ticket to the currently viewed ticket. When a ticket is merged...
UBO 7.6.109b – Aug 3, 2020 11:13 PM PST
Bug Fix: Updating equipment description will now save as expected, without the date_added error.
Java UBO 7.6.109a – Aug 2, 2020 9:09 PM PST & 10:27 PM PST
Bug Fixes: Subscriber usage now displays usage from RADIUS and SmartSession in the reports and usage billing correctly. Equipment profile is now considered when adding a new equipment. Updating the custom price setting of a package now updates the custom pricing of...
Web UBO 8.0.8.1 – Aug 2, 2020 9:22 PM PST
Improvement: Inventory Location Management, Equipment Profiles, and Stock Level indicator are now available for managing equipment. Bug Fixes: Export to CSV now extracts all the results in the table instead of just the current page. State alignment and required fields...
vPortal 0.30 – Aug 2, 2020 9:05 PM PST
Bug Fix: Internal fixes for vPortal setup when a new ISP is created.
Web UBO 8.0.7.9 – July 28, 2020 9:31 PM PST
Bug Fixes: Funky Save and Restore buttons behavior is now fixed when saving changes in My Visp Payments settings. Exporting ISP Statement to CSV now displays the correct month range in the CSV. When clicking on an existing invoice containing only charges with no item...
Web UBO 8.0.7.8 – Jul 26, 2020 11:53 PM PST
Improvements: Linked Tickets feature is now updated to have its own tab and now has more link ticket type options. My Visp settings are now moved from the Settings page to the Web UBO menu. Bug Fixes: The quantity field for a custom item is now editable when adding a...
vPortal 0.29b – Jul 26, 2020 11:52 PM PST
Bug Fix: For ISPs using Authorize.net merchant account, updating credit card or posting payment is now possible even if CIM feature is not activated.
Java UBO 7.6.109 – Jul 26, 2020 10:04 PM PST
Improvements: Stand-alone Domain Hosting report and Check Online Users report are now integrated into UBO. In addition, user login is now available for Domain Hosting report if no credentials found in the link. View Hosted Domains and Check Online Users are now...
Want to Make More from Your Subscribers? Managed Routers Anyone?
Every successful business has multiple goals. Usually, each goal — increase revenue and reduce costs for instance — requires a different strategy. It’s rewarding when you find a simple solution that checks every box.
This article demonstrates how managed routers Read more
Web UBO 8.0.7.7 – Jul 22, 2020 10:59 PM PST
Bug Fixes: Users are now able to remove invoice items with 0 quantity. Users are now restricted from saving 0 quantity for prorate items Error when adding additional credit cards to a subscriber is now fixed.
Web UBO 8.0.7.6a – July 21, 2020 10:43 PM PST
Bug Fix: Newly added ticket now displays consistently in the Tickets Dashboard.
Java UBO 7.6.108d – Jul 21, 2020 9:54 PM PST
Bug Fix: Memory limit has been increased to load more than 50 thousand subscribers.
Web UBO 8.0.7.6 – July 20, 2020 6:45 PM PST
Improvement: Percent rate items can now be added to a subscriber's invoice. Bug Fixes: After updating a mass email template, clicking on Email Template now displays the updated template content in the Email Subscriber window. Auto-suspend days after invoice generation...
Java UBO 7.6.108c – Jul 20, 2020 6:28 PM PST
Improvement: UBO now connects to the new MarketBroadband server.
Web UBO 8.0.7.5 – July 19, 2020 6:40 PM PST
Improvement: Report Builder initial version is now available with the following features: loading and running pre-defined custom reports and displaying them in the custom report table, multi-select functionality, and bulk assign tickets. Bug Fixes: Deleting a ticket...
Java UBO 7.6.108b – Jul 15, 2020 5:48 PM PST
Improvements: Primary Address, City, and Zip of the subscribers are now added as new columns in the Active Subscriber Report. Billing History Summary Report now includes: monthly breakdowns, option to select either Invoice Date or Trans Date (date when invoice item...
vPortal 0.29 – Jul 15, 2020 5:48 PM PST
Bug Fix: Payment using Paypal now redirects to the Paypal page and redirects back to the vPortal after successful or failed payment processing.
Web UBO 8.0.7.4 – July 12, 2020 10:35 PM PST
Bug Fixes: Undefined login error when logging in using different users is now fixed. When hovering on the disabled Save button for the Payment Options, the reason why the changes cannot be saved will be displayed. Payment date is now editable in the Recieve Payment...
Web UBO 8.0.7.3 – July 8, 2020 8:39 PM PST
Bug Fixes: The payment date of a newly posted payment is now displayed consistently with the date displayed upon posting the payment. EFT and PayPal options are now moved from Credit Card type to payment method since both options are not Credit Card types. Both...
Java UBO 7.6.108 – July 7, 2020 10:48 PM PST
Bug Fixes: Default Throttle After value is now populated correctly after activating or moving an Internet Hotspot service in the subscriber Packages tab. The character limit for IMSI field is now increased from 15 to 20 characters. OAuth 0.1 option is now removed from...
Web UBO 8.0.7.2 – July 7, 2020 12:45 AM PST
Bug Fixes: Funky behavior in Packages & Invoices when deleting the last item in the upcoming invoice is now fixed. Additional cards can now be added if the initial card has TOKEN credit card type. QBO sync button is now hidden for upcoming invoice. Updating credit...
vPortal 0.28a – July 5, 2020 6:23 PM PST
Bug Fix: MAC address now does not duplicate to other services for packages with multi internet/hotspot service on signup.
Java UBO 7.6.107d – July 5, 2020 6:23 PM PST
Bug Fixes: New User Report now correctly filters subscribers with an 8-digit eCheck routing number as part of the subscribers with complete data. Auto Action script for deleting incomplete inactive subscriber now ignores subscribers with 8-digit eCheck routing number....
Web UBO 8.0.7.1 – July 5, 2020 6:23 PM PST
Improvement: Auto-retry Credit Card payment setting has been added in the subscriber's newly added Payment Options panel to toggle on or off the automated retry of unsuccessful credit card auto-pay transactions and configuring when and how many times this happens for...
Portals – Online Signup Portal
Portals – Captive Portal
Brandable Portal Settings
Package Invoicing
ServiceDesk: Report a Problem, Request a Feature, and more.
Did you bump into an issue or do you want to see a new feature added to VISP? Get familiar with the new service desk, linked within your Guide menu. Click on the 'Report a Problem' link on the menu, to open the page. Here's the link, in case you want to bookmark and...
Modifying Speed Limits and Throttling Per Subscriber
Web UBO 8.0.6.9 – June 28, 2020 7:17 PM PST
Bug Fixes: Default speed limits values are now displayed correctly under the subscriber Internet service speed limits. Custom and Package filters in Maps are now displaying subscribers correctly based on the filter conditions. Pagination and filters are now applied to...
vPortal 0.28 – Jun 28, 2020 4:18 PM PST
Bug Fixes: Landing page in vPortal should now redirect correctly for URLs with or without http/https. Modem Sticker image is no longer required on signup. Registration Code added as a parameter (&refid=) in the vPortal URL now adds the value to the uneditable...
Merchant Accounts – AutoPay
Mail Delivery Settings
Enable or Update Speed Limits
Enable and Set Late or Re-billing Fee
Edit ISP Profile – My VISP
Edit Application User Information and Rights
Display Marketing Data
Deactivate App Users
Configure Forms
Configure Extensions
Add or Edit Ticket Templates
Web UBO 8.0.6.8 – Jun 23, 2020 9:40 PM PST
Improvement: When a user deletes a SERVICE instance and the ISP is set to automatically reverse charges, a reversal is now generated and automatically applied to the corresponding invoice/invoice item of the service. Bug Fixes: Adding a custom item to an existing or...
Add Custom Fields
Add Company Logo and Edit Invoice Messages
Add App Users to VISP
Integrate the Merchant Service and Enable AutoPay
Web UBO 8.0.6.7 – Jun 21, 2020 10:33 PM PST
Bug Fixes: Email option is now available for payment receipts. Ticket can now be added if Ticket Scheduling integration is disabled. Shown/Hidden on PDFs behavior is now consistent. Send to printhouse notification is now hidden if invoices were already sent to...
Java UBO 7.6.107a & 7.6.107b – Jun 17, 2020 9:40 PM PST & Jun 21, 2020 4:45 PM PST
Improvements: UBO to QBO Synced Transactions Report is now available in the Report Center, under Others category. Accounts Receivable Aging Report now displays correct formatting for all amount columns. The Invoice Item Group Reports and the Undistributed Payments...
Web UBO 8.0.6.6 – Jun 17, 2020 4:57 PM PST
Improvement: Integrated Minerva IP TV service type for provisioning is now available in Web UBO. New service types are now implemented with a new approach and more centralized data storage. Bug Fixes: Asset Tag is now displayed or hidden based on the Show Asset Tag...
Java UBO 7.6.107 – Jun 16, 2020 10:25 PM PST
Improvements: Package Description is now displayed for prorate invoice items in the invoice PDF if the setting is enabled. In addition, the package description is only displayed once in the invoice PDF for invoice items connected to the same package. If the Modern...
vPortal 0.27 – Jun 16, 2020 10:20 PM PST
Bug Fix: Apostrophe symbol in subscriber details will no longer cause the signup process to stop.
Web UBO 8.0.6.5 – June 15, 2020 6:55 PM PST
Bug Fixes: Option to hide Pay My Bill in Account Manager is now available in Portal Settings. Invoice Date for Upcoming invoice should now be displayed correctly for bill start date on future invoices. NULL in ISP Address is now removed from PDFs. Subscriber username...
Web UBO 8.0.6.4 – Jun 8, 2020 8:45 PM PST
Bug Fixes: Filter field sorting is now arranged similarly to Java UBO. Changing billing cycle and selecting apply to next scheduled invoice option now displays the Upcoming invoice for existing packages correctly. Updating pricing for Legacy package via Items Manager...
vPortal 0.26 – Jun 7, 2020 10:46 PM PST
Bug Fix: Usage Data (downloaded, uploaded, total usage) in vPortal is now consistent with subscriber's Usage Report.
Is Passive Churn Crushing Your Profitability?
Can you retain customers despite this subscription business menace? There are only three ways a WISP or any business can grow -- activate new subscribers, retain customers and get them to spend more each month. Sure, adding new subscribers builds your customer...
Web UBO 8.0.6.3 – Jun 4, 2020 3:58 AM PST
Bug Fixes: Clicking on the Check radio button in the Payments area now successfully updates the default payment method of the subscriber to Check. Term dates are now saved in the Item Description for prorate and full-term charges generated through adding legacy...
Java UBO 7.6.106 – Jun 3, 2020 9:04 PM PST
Improvements: Usage charges will now be added to the current open invoice for the current month. If none available, usage charges will automatically be added to a new invoice. Optimization changes for subscriber history items loading posted to live Bug Fix: Extra...
Web UBO 8.0.6.2 – Jun 3, 2020 4:46 PM PST
Bug Fixes: Ticket Types UI now displays in Settings even if ticket types have no templates. Full-term charges that are generated upon signing up in vPortal are now based on the ISP’s billing settings and are now consistent with the displayed charges on vPortal...
vPortal 0.25 – Jun 2, 2020 5:59 PM PST
Improvements: Option to request subscribers to upload sim image and modem image attachment on vPortal signup is now available under Package Options. Enabling these options will allow subscribers who are signing up in vPortal to upload images for their sim and modem....
Web UBO 8.0.6.1 – Jun 2, 2020 6:19 PM PST
Bug Fixes: Text for “Continue changing equipment type from ISP equipment to customer equipment” prompt is now updated. Clicking No in Continue changing equipment type prompt now resets the equipment form fields back to its original value. Billing Cycle and Status...
Java UBO 7.6.105 – Jun 2, 2020 5:30 PM PST
Improvements: Account Balance line is now removed from the Summary portion in the Payment Receipt and Memo PDFs. Credit cards with Token type are now excluded when checking for the “Any subscribers whose credit card has expired” trigger. Bug Fixes: In the Subscriber...
May 25, 2020 10:23 PM PST – Version 7.6.104
Improvement: Subscribers with ACTIVE Independent Email service is now available in UBO. Passwords with special characters are now displayed correctly in the Email merge fields. Bug Fixes: Edit own Notes/Tickets/Attachments user right is now applied correctly for Notes...
Sections of the Service Desk
Service Tickets You can create a new ticket by opening a subscriber profile and clicking on the plus sign in the Tickets category. You can also create a ticket and assign it to a subscriber by clicking on the plus sign in the upper right corner of the window. Select...
May 17, 2020 8:59 PM PST – Version 7.6.103
Bug Fixes: Filters updated or created in Web UBO are now displayed correctly in Java UBO. Filter operators in Web UBO are now compatible with Java UBO and crons. Invoice Message validator is no longer triggered unless changes are made.
May 10, 2020 9:53 PM PST – Version 7.6.102
Improvements: After clearing the search field, the highlighted row is now displayed in the table without the need to scroll down or go to another tab. Average Revenue Per User Report now considers if the package of the subscriber has a custom pricing setup.
May 3, 2020 10:37 PM PST – Version 7.6.101
Improvement: Late Fee sub-conditions checkboxes are now independent of the default late fee condition, similar to paper invoice fee settings. Bug Fixes: Auto-reset speed limits auto action is now available when speed limits for the Internet service have been modified....
Clearing Your Web Browser Cache
Are you seeing a blank white space when opening the VISP Web App? Are you getting timeouts or errors when loading specific pages in the application? Clearing your cache may fix this. Here are the steps: For Chrome, Opera, Firefox and Internet Explorer Click Ctrl +...
Apr 26, 2020 9:18 PM PST – Version 7.6.100
Improvements: View Credit Card Reports user right is now checked when accessing the Customer Cards Without Tokens reports. Clicking Report Center will now open one instance of the window. Date Chooser is now displayed for reports under the FCC category in the Reports...
Apr 19, 2020 10:53 PM PST – Version 7.6.99
Improvements: “Any subscriber whose internet hotspot service will end in 10 days” trigger is now available in UBO. Edit Package right now includes Package Pricing and Package Auto Actions in the Subscriber Packages tab. Users can now choose “Account No” and “Parent...
Apr 14, 2020 10:35 PM PST – Version 7.6.98
Improvements: Error prompt is now updated to display a timeout reason if the server was down upon adding an attachment. Terms of Use option is now displayed in the Online Signup Settings for ISPs who are using vPortal.
QuickBooks Online Integration
Follow the steps below to set up and configure your QuickBooks Online for integration with the VISP Desktop or Web App. Go to...
Apr 6, 2020 6:28 PM PST – Version 7.6.97
Bug Fixes: Adding a ticket to a newly added subscriber will now create the ticket to that subscriber. "Terms: (unchecked)" is now displayed in the history log if the Generate Term is unchecked upon adding the package. Usage trigger and usage report now consider if a...
Mar 29, 2020 10:46 PM PST – Version 7.6.96
Bug Fixes: When adding a new subscriber, entered payment details are no longer saved if the payment method is not selected. Updating Equipment Tab will no longer remove the saved credit card and eCheck data in the billing options tab. By default, Maximum Contractual...
Mar 25, 2020 6:06 PM PST – Version 7.6.95
Bug Fixes: Sync to existing term is now restored when adding another instance of a package to non-monthly subscribers. Exception is now fixed when adding a new subscriber using a multi-ISP app user. Usage from login attempts of the account is no longer included in the...
Supported Merchant Processors
Merchant Accounts You need a merchant account in order to process credit card, echeck, or EFT payments through the VISP software. The following merchant accounts are supported by the system. Merchant Processor Details Website Contact...
Your VISP Client Success Team
You can get a hold of your VISP Client Success team by calling 541-955-6900, or by sending an email to success@visp.net. Your Client Success team is available from 6AM to 6PM Pacific Standard time, from Mondays-to-Fridays. Support is limited during the weekends.
Using Glip
The VISP Development and Client Success teams use Glip to communicate and collaborate internally or with teams different ISPs and with partner vendors. [su_youtube_advanced url="https://youtu.be/ni3zBHekHX8" width="480" height="380" responsive="no" autoplay="yes"...
Mar 17, 2020 10:30 PM PST – Version 7.6.94
Improvement: Optimization code fixes applied to Cash Flow Report and Payments Received Report. Bugs: Token URL is now regenerated for Router equipment to avoid errors in accessing the Manage Router page. Also, prompt is now displayed if there are errors generating the...
Mar 9, 2020 9:44 PM PST – Version 7.6.93
Improvements: Customer ID is now displayed in payment and memo PDFs. By default, the Send email checkbox is now unchecked in the Add Package window. For those who wish to have it checked by default, you may contact VISP to assist you. IP Address column is now...
Mar 2, 2020 8:50 PM PST – Version 7.6.92
Improvements: Triggers to send an email when a package is unsuspended and when a package is reactivated are now available. UBO now supports Jamaica country code. Send Email option in Add Package window is now checked by default upon adding a subscriber’s first...
Getting Started – Login to VISP
There are two ways to sign-in and view your subscriber data in Visp.net. 1: Login via https://app.visp.net Using your browser (Google Chrome recommended), login on app.visp.net, and use your VISP-UBO credentials to sign-in. 2. Download the VISP Software You may...
Migrating Your Data to VISP
You may refer to the following spreadsheets: Subscriber Information (https://goo.gl/SjkiVt) Contains subscriber information, physical and billing address, service information, subscriber contact, and billing/payment details. Equipment Inventory (https://goo.gl/xnqM6J)...
Feb 18, 2020 9:04 PM PST – Version 7.6.91
Bug Fixes: When sending a mass email template, prompt now displays the correct number of checked subscribers who will receive the email. Changes in text formatting through Mass Email editor buttons will now enable Save and Save As buttons. Merge Fields list in Mass...
Feb 12, 2020 8:13 PM PST – Version 7.6.90
Improvements: “Auto Suspend x Days after invoice generation, if past due" now supports up to 120 days. Selected recurring prorate option is now displayed in the subscriber history. UBO-QBO Balance Summary report, under Others Category, is now available to all ISPs...
Feb 3, 2020 8:22 PM PST – Version 7.6.89
Improvement: The “Include First Name and Last Name” option is now applied to the PDF versions of the Statements, Debit Memos, Credit Memos, and Payments. Bug Fixes: Subscribers with complete data but with “conflict” and “incomplete” terms in their custom fields have...
Jan 29, 2020 9:06 PM PST – Version 7.6.88
Improvements: Custom Field now has a new “Text Paragraph” type where users can enter longer text like paragraphs into the custom fields. Internet and Internet Hotspot Service MAC Address Report now has “Only display services with multiple devices authenticating using...
Jan 20, 2020 8:45 PM PST – Version 7.6.87
Improvements: When subscriber auto action is selected to not overwrite package auto actions, a subscriber history log is now added. Selection in the changes prompt for custom billing in Settings is now saved in the ISP history logs. Auto-suspend details when adding a...
Jan 6, 2020 9:03 PM PST – Version 7.6.86
Improvements: Add Packages, Edit Packages, and Delete Packages user rights are now separated from the Edit Subscribers user right and can now be modified individually. Package Upgrade request/modification/cancellation email sent to the ISP now displays “Account...
Dec 15, 2019 9:09 PM PST – Version 7.6.85
Improvements: Subscribers with ACTIVE Dish Network service Report now displays balance total and can now be filtered by subscriber status. Bug Fixes: Fresnel chart for subscribers with no equipment should now display in the Mapping page. History log when updating Site...
Dec 10, 2019 9:25 PM PST – Version 7.6.84
Improvements: Active Custom Fields Report is now available in UBO. The report will display all activated custom fields in UBO and have an option to group totals by the selected custom field. Email Subscriber user right is now separated from the Produce Mass Email user...
Dec 9, 2019 8:26 PM PST – Version 7.6.83
Improvements: Currency is now displayed in the excess charge per Gigabyte/Megabyte option in Usage-based billing settings. Custom Package Name is now displayed in the prorate charges generated when unsuspending a package. Combined user rights are now broken down into...
3 Questions Growth-Minded WISPs Should Ask
Continuous growth doesn’t happen by accident – it takes discipline and deliberate action. After you’ve gone through the monumental effort of building your WISP to profitability, don’t sit back and enjoy the accomplishment for too long – now is the time to get moving...
Dec 2, 2019 9:24 PM PST – Version 7.6.82
Improvement: History log is now added when updating Auto Action in Settings. Also, adding of history log when updating auto actions in the lower tabs is now improved. Bug Fixes: Tax exempt option of the subscriber is now applied when adding custom invoice items. Login...
Nov 24, 2019 9:12 PM PST – Version 7.6.81
Bug Fixes: UBO now restricts saving blank condition filters, usually happens when a user removes the last filter condition. Also, mass mail script will now be restricted from sending email templates with broken filter conditions to subscribers. Credit card encoding...
Nov 20, 2019 10:05 PM PST – Version 7.6.80
Bug Fix: Multi-ISP app users can now establish a connection with Tower Coverage in the Settings window.
Nov 19, 2019 8:10 PM PST – Version 7.6.79
Improvements: Statement message area in PDF is now adjusted to avoid adding an extra page. Packages that an Account is Subscribed to Report now has Subscriber Count and Package Count totals summary. Customer ID, Status, Balance columns are now added to Subscribers...
3 Strategies to Empower Staff to Battle Competitors and Grow Your WISP
Success for a business owner is watching a mature business flourish through the processes and people they’ve put in place. The satisfaction you feel after the effort you’ve put into the growth of your business pays off in a new kind of freedom — you no longer have to...
Nov 11, 2019 8:56 PM PST – Version 7.6.78
Bug Fixes: Filters in mapping are now improved so that only the subscribers that match the selected filter conditions will be displayed. Visp payment status is now reloaded even if the app user does not restart UBO. Choose Columns now displays fields that were...
Nov 6, 2019 8:57 PM PST – Version 7.6.77
Improvements: Active Subscribers Report now includes Active Packages column which displays the active packages of the subscriber at that certain period. For Quickbooks Online in the Settings window, disclaimer text is now added and “Beta” label is now removed....
I wanted to drop you a line and tell you of the excellent support your guys are giving us. I appreciate the expedience in answers to questions, their depth of knowledge and patience, as well as the answers which in some cases, top the balance of a business...
I just can’t get over how awesome you guys have been to work with. Every time I call or email you guys, you are right there on top of it and totally helpful! The level of service and competency you present is a rarity among the companies I have been...
I saw that you had the portal up several hours ago and remain highly impressed with the courtesy, technical skills and desire to help that seems to emanate from every executive and employee I have had the pleasure to speak with. As you know, we have...
Wow, thanks for the dedication!! It feels good to know we are a part of your team and vice-versa. I am really feeling great about his whole deal. Thanks!!!
I want to take a moment to thank you and your team for the outstanding job you have done this week launching the Truth Services billing system and website! The rapid response we received… was very impressive. Please pass along our gratitude. Thanks!
Visp.net provided us with a turnkey real-time solution to become an ISP in the USA. Their constant support and help were a breath of relief for us. Being a UK-based company, dealing with the US via email and phone was made easy… Thanks.
Just wanted to say, “Thanks!” for all your help with our first of the month credit card batch. On behalf of all of us here, we really appreciate you writing scripts to export all the CCs to be charged for the month so we can import onto our CC software,...
I would like to express my extreme satisfaction of how well the migration of our whole ISP went with the help of Visp.net.In the past, I spent most of my time fighting with local carriers for bandwidth and dial-up dialtone service and billing issues. Then...
As usual, you and your team have done an outstanding job responding and providing assistance. Thank you!
I would like to congratulate you and all your employees that I have come in contact with at Visp.net. The professionalism, support systems and processes that your company has provided to us has been second to none! Truly “Top Shelf!"
AWESOME! THANK YOU!!!! Our “Thanks” to all your staff. Let them know we really appreciate it.
Thank you so much… Our tech doesn’t rave very often, but she says you’re awesome.
Shame on you! How do you expect your competitors to make a living? LOL… Thanks… If I haven’t told you this before, we appreciate all you have worked on with us…
I want you guys to know that I have had nothing but good reports about the tech support for the last week. Considering that we had to deal with a two-day [local fiber cut] outage I think that is pretty remarkable. Please pass this on to whoever needs to...
I just wanted to take a moment and tell you how pleased I am with my decision to choose Visp as my ISP partner. Every member of your staff is absolutely top notch. They treat every call as if I were their only customer – it’s like having them on my staff....
I’m having a hard time adjusting to a vendor that is so focused on their customers and I appreciate that more than I can adequately express in an email.
Thank you for the AMAZING support!
Thanks, Todd and your great team for all your hard work and progress.
Thanks for your time, you just gave me back a bunch of mine.
I want to take a moment to thank you and your staff for the excellent work visp.net has done in managing the transition of over 1,200 members to your network. As you know, we have worked with other Virtual ISP providers and have first-hand experience...
Thank you for showing me some things I can make better from my end… I’ve never worked with a software company that tries so hard to listen to their users and implement changes. In my world, I’m very accustomed to “take it or leave it.” Thank you for being...
I LOVE THE WAY YOU GUYS HANDLE YOUR BUSINESS… keep up the great work!!!
I have personally used over 10 different client tracking software programs and this is the BEST that I have ever used. It is much easier to modify and adapt to OUR way of doing business that it almost seems to have been custom built for us!
Why subscriber is not receiving your emailed invoice?
One possible reason is that your subscriber's mail server filtered it as spam. Add VISP IP Addresses to Your Domain's SPF Records SPF or the Sender Policy Framework helps reduce email fraud and spam by identifying the servers permitted to send email on behalf of your...
How to reset your VISP Appuser Password?
Did you or your team members forget the login and password to the VISP software? There are two ways to solve this problem. Request a Password Reset from Another AppUser If there's an existing AppUser that has elevated permission to edit ISP and Application...
How to Report Bugs or Issues?
Fixing bugs is easier if you have logs showing where and how the error happened. The VISP software leaves a trail of clues in the Java Console. Developers use this to replicate the error, understand what triggered it, and then find a solution. Where is the Java...
Get Support When You Want It
Visp Support Policy Regular business hours are from 6:00 a.m. to 6:00 p.m., Pacific Standard Time (from approx. November 7 to March 12), and 7:00 a.m. to 7:00 p.m., Pacific Daylight Time (from approx. March 13 to November 6). The Visp Success and Network...
Ultimate Back Office 7.6 Desktop App now available!
As of October 2018, Java is the world’s second most popular language. It was the leader for years but recently unseated by fast and efficient Python. Why? Java is getting long in the tooth. At Visp, we’re eagerly developing a powerful new web version to replace Java...
Effective SMS Text Messaging Through the UBO
The Platform How do you notify your customers if there’s an emergency on one of your towers? Do you give them a call, send a mass email, post a message on Facebook, or do you send a quick text message? Some WISPs prefer to use multiple channels to inform customers,...
Your Reports Sent via Email
Getting accurate data on the number of subscribers that signed up in the last six months, seeing their total usage and knowing how much revenue you’ve made can impact your forecasts and business decisions. The Report Center contains a collection of standard billing...
Ride the LTE Wave with VISP
Fast and stable internet is no longer a commodity, it is a necessity. As technology moves forward, internet providers from around the world scramble to deliver better and bolder ways to wirelessly connect.4G and BeyondLTE or Long Term Evolution provides a perfect...
DHCP Authentication in VISP
Are you using RADIUS? Do you authorize, authenticate and account for subscriber network usage? Are you using DHCP or PPPoE? These are some of the questions you will come across when you control the usage and access of your network services. There are many ways to...
The Dashboard View
You can load the dashboard when you first open the system from your browser, or by clicking on the first icon on the upper-left corner of your screen. The dashboard allows you to view several widgets with information like your ISP's subscriber count, subscriber...
3 Steps to Monetize All That Info from WISPAPALOOZA
After an eventful conference, you may feel exhilarated, exhausted or a combination of the two. You brought home bags full of golden nuggets of information -- the problem is, your WISP wants your attention. Before you get deep into your day-to-day work and the gold...
Oct 22, 2019 11:00 PM PST – Version 7.6.76
Improvements: The API key used for mapping is now updated. Character limit is now increased to 100 for equipment Make, Model, and Description fields. New updates as of Oct 28, 2019 10:20 PM PST: Active Subscribers Report is now available in UBO. It displays...
Oct 15, 2019 9:27 PM PST – Version 7.6.75
Bug Fixes: Printing a ticket with a deleted ticket type should now display PDF without errors. Also, a reminder is now displayed when deleting a ticket type to inform that a ticket type is still being used by several tickets. Extra digits for equipment location...
WISP Revenue will Reach $5.2 Billion by 2021, Is LTE Your Ticket to Collect?
This WISPAPALOOZA Master Session has your answer… LTE From Start to Finish at 9:00 a.m.on Oct. 14 in the Brasilia Room If the experts are right, revenue will increase from $2.3 billion in 2016 to $5.2 billion by 2021; with a climb in subscribership to 8 million from 4...
3 Strategies to Up Your Game at WISPAPALOOZA
WISPAPALOOZA is here -- the networking is epic, the learning opportunities are off the charts and let’s not forget the food, drink and all the fun Vegas has to offer. If you’re smart, you’ll make sure you get your money’s worth and create a mental or written list of...
Sep 24, 2019 9:25 PM PST – Version 7.6.74
Improvements: Additional custom fields columns are now available for display in the main table. Last selected Separate Billing Contact option in the Add New Subscriber window is now remembered. Bug Fixes: Welcome Letter is now sent successfully after selecting the...
Sep 18, 2019 9:26 PM PST – Version 7.6.73
Improvement: Subnet Mask, Gateway, and Port fields are now available for Fiber Circuit service. Bug Fixes: When the Zabbix Monitoring is not responding, clicking on the main table will now work as expected. Checking “Create separate invoices for each term” option when...
5 Steps to Make Working with Difficult Subscribers Easier
Subscribers are the lifeblood of a business; more accurately, it’s their cash. A fundamental element of being a successful business is to offer a product or service that people want to pay for. When subscribers complain or are disappointed, their recurring fee is at...
Primary Contact
Basic Overview of the Primary Contact Form The page is divided into - Primary Contact (or Contact name), Packages & Invoices, Transactions, and Activity. The top menu contains these links that scroll down to the different sections of the page. In the Primary...
Adding Prospects or Subscribers
Adding Prospect or Subscriber To add a new subscriber in UBO, simply click on the plus sign on the upper-right corner of the page, and then select prospect or subscriber. Your subscriber is assigned a package and billed for services. A prospect may be quoted for...
Sep 10, 2019 10:01 PM PST – Version 7.6.72
Improvement: EC$ currency is now displayed in UBO (except for Visp Payments Settings) for ISPs from Saint Kitts and Nevis. Bug Fix: Visp notification emails are now sent without errors if ISP has remote mail server setup.
Sep 9, 2019 9:56 PM PST – Version 7.6.71
Features and Improvements: UBO and subscriber portals now support Saint Kitts & Nevis ISPs. Package name now allows / ( ) $ symbols. Package Information report now displays the Package Type column. Bug Fixes: Report Snapshot for the 1st day of the month with a...
UBO Web – System Requirements
The latest version of the UBO Web (Web App v8) runs on the following system specifications: Operating System Linux, Mac OS, and Windows Vista or higher (latest service packs recommended) Web Browser Compatible to major browsers like Explorer,...
The support staff is awesome to work with. They really helped me to get answers to my questions, and challenges, in learning UBO that was thoroughly clear to me. Thank you!
VISP and the ENTIRE team NEVER let me down. I can usually get it my way, when it comes to the way I want my system set up and operating.
Amazing how quick you guys get things done!
Congratulations on having such fine staffing quality on your front lines.
Wholesale Web Hosting
You’ll be amazed at the easy revenue you’ll generate as a web site hosting provider. Subscribers who purchase web hosting from their WISP or ISP tend to stay around longer, too, and that generates long-term revenue streams for your business. Why would you let your...
Sep 2, 2019 10:20 PM PST – Version 7.6.70
Improvements: Credit card is now renamed to Card or Credit/Debit Card in Account Manager. Tax breakdown label is now removed in the Invoice view and invoice PDF. Tax amount in the tax breakdown is now displayed in 2 decimal places.
Aug 28, 2019 10:07 PM PST – Version 7.6.69
Bug Fixes: Phone numbers are now displayed when a subscriber is typing in the Signup page, accessed through Chrome mobile app. Merged Statement PDF for queued statements now displays statement of subscribers correctly. New set of identified code exceptions encountered...
3 Skills that Drive Long-Term WISP Success
The failure rate of small businesses is high – 20% of the businesses that were founded in 2014 didn’t make it to their second year; 30% didn’t make it to the third year[1]. The primary reasons they go out of business are 42% say that there wasn’t a need for the...
Aug 18, 2019 9:22 PM PST – Version 7.6.68
Bug Fixes: Option to apply the future invoices prompt will now only display if the recurring invoice item of the item being updated is not deleted. Custom package name is now used when displaying the invoice item in the invoice PDFs. New set of identified code...
Aug 12, 2019 7:39 AM PST – Version 7.6.67
New Features: Option to classify a package type as residential or business is now added to the Package Settings. FCC 477 reports are now updated to use the package type classification of the package when generating the report. In addition, both FCC 477 reports now...
Elevate Productivity with 5 Apps for WISPs
Apps are everywhere, and they make modern life easier. Or, so they say. As a busy WISP owner-operator, get the most from the latest technology and load up on the apps that expand your capability to work from anywhere rather than entertaining distractions. You have a...
Aug 5, 2019 9:23 PM PST – Version 7.6.66
Bug Fixes: Google verification for a technician email address is now updated to use OAuth 2.0. Last 10 login attempts based on username search found in the Login report is now optimized to load data faster. New set of identified code exceptions encountered when using...
Your Best Salespeople Pay You
There are many subscriber acquisition tactics. They can be expensive, such as hiring a marketing firm or running TV ads; or they can be cheap or free, like guerrilla marketing tactics and-word-of-mouth promotion. The singular approach that works for every business is...
Jul 24, 2019 10:37 PM PST – Version 7.6.65
Bug Fixes: Option to show and hide text in the login password field is now available in Account Manager. Custom field columns in the main table now follows alphanumeric sorting. Ticket and Schedule Manager now displays only one instance, instead of multiple instances...
Jul 23, 2019 8:52 PM PST – Version 7.6.64
Bug Fixes: Update Recurring Item prompt now deletes the recurring item if “Apply to this invoice and future invoices” option is selected. Also, deleting a paper invoice fee or a past due protection fee will now continue deleting without displaying the Update Recurring...
This One Number Gauges the Health of Any Business
Have you ever taken a survey that asks just two questions? The first question reads something like: “On a scale from 0 to 10, how likely are you to recommend [BUSINESS/PRODUCT] to friends, family or colleagues?” If you answered this question it was quickly followed...
Jul 15, 2019 9:57 PM PST – Version 7.6.63
Bug Fixes: Option to create a separate invoice for prorate and setup fee is now considered when transitioning a quote to an invoice. Sending and attaching a file with space as the first character of the filename are now trimmed to prevent errors. New set of identified...
Jul 10, 2019 9:12 PM PST – Version 7.6.62
Bug Fixes: Ticket and Schedule Manager will now load tickets based on the checked filters.Checking or unchecking a ticket status filter will now reload the TSM with the ticket details of the checked filters. Ticket type templates with messed up span tags will now be...
Jul 8, 2019 9:53 PM PST – Version 7.6.61
Bug Fixes: Updating a package service from Internet to Internet Hotspot service now update pricing data correctly. Invalid and expired credit card in ISP Auto-pay settings is now validated only when ISP has Credit Card as the default payment method selected. Daily...
Experience Exponential Growth with Your Best Promoters
Subscribers aren’t equal. Some pay their bills on time and you don’t hear from them until there’s a real problem; there are others that cause your team to work harder because they complain and have a ton of questions. Some become your best promoters and won't stop...
Jul 1, 2019 9:27 PM PST – Version 7.6.60
Bug Fixes: Term dates of quote items are now generated correctly when term end date is synced to existing invoice items.. UBO now takes authority for equipment data with Zabbix integration. Null hibernation dates now display as “At the end of term” option. New set of...
Jun 26, 2019 10:18 PM PST – Version 7.6.59
Bug Fixes: Add Equipment in Zabbix Monitoring is now working as expected. Subscriber Usage Report should now display data instead of errors. New Feature: UBO can now support Panama ISPs.
Jun 24, 2019 9:47 PM PST – Version 7.6.58
Bug Fixes: For subscribers with both an email address and SMS address as the To recipient, attachments can now be viewed when accessing the email address. Tax Criterion breakdown now separates the criterion by name and percent rate in the Tax Criterion summary of the...
Jun 18, 2019 9:47 PM PST – Version 7.6.57
Bug Fixes: Closing an invoice when the total invoice amount is fully paid now works as expected if option to “close invoices when it is Paid Up” is checked. Routing number field validation in Payment Reminders is now consistent with the same field in Billing Options...
A Sure-Fire Way to Solve Hard Issues and Propel WISP Growth
Even if you have the best network configuration, a great territory with tons of subscribers, a solid marketing and business plan, none of it matters if you can’t make difficult decisions that clears out costly issues. Putting off decision-making can drag down your...
Jun 17, 2019 9:52 PM PST – Version 7.6.56
Bug Fixes: Optimization changes are now added to main table and TSM. Also, selected subscriber in the main table should now display details in the lower tabs consistently. Oriental Bank record for existing cards are now replaced when the card is updated in UBO instead...
Numbers Don’t Lie — Subscriber Retention Drives WISP Success
“A 5% increase in subscriber retention can net a 25% to 95% increase in profit.”1When it comes to increasing revenue, most businesses focus on new customer acquisition tactics. After all, new subscribers equal new revenue, right? It’s part of the equation, but...
Jun 04, 2019 9:25 PM PST – Version 7.6.55
Bug Fixes: Adding an item with same name of an inactive item will now reactivate the inactive item and save the new details of the item. Sorting phone number columns in main table is now working as expected. Minor Improvement: History logs are now added when adding,...
Jun 03, 2019 9:45 PM PST – Version 7.6.54
Bug Fixes: Sync button in the Statements tab has been updated so that the payment distributions in QBO (outside the sync feature) are overwritten and UBO and QBO have consistent distribution data. However, it only works if the Automatically apply credits,...
May 21, 2019 9:39 PM PST – Version 7.6.53
Bug Fixes: QBO Customer ID duplicate error is now fixed. Remembering Process Payment Now options are now working as expected in the Receive Payment window. New set of identified code exceptions encountered when using UBO are now fixed.
MikroTik Router Efficiencies
ISP Routing Success through Best Practice ImplementationPart 2 of 2 - Implementation Creating a concise, thorough, and practical guide to building a router config is not something that is easy to do in 1,000 words or less. Hopefully, I’m able to do this and make this...
3 No-Brainer Ways to Get Subscribers to Spend More
If you’re like most small business owners, you watch your revenue like a hawk. It’s the grease that lubes your business machine and keeps your enterprise healthy and growing.Even owners of long-established businesses watch the bottom line. It’s an on-going balancing...
May 13, 2019 9:54 PM PST – Version 7.6.52
Bug Fixes: Payment Reminders in Settings are now consistent with the stored settings in Visp Limited and Visp US. Auto-pay settings in Payment Reminders are now saved correctly if an ISP is both under Visp Limited and Visp US. Static IP update history log has been...
May 13, 2019 9:54 PM PST
Bug Fixes: Payment Reminders in Settings are now consistent with the stored settings in Visp Limited and Visp US. Auto-pay settings in Payment Reminders are now saved correctly if an ISP is both under Visp Limited and Visp US. Static IP...
Mar 10, 2019 9:39 PM PST
Bug Fixes:eCheck refund functionality is now available in UBO for ISPs using Authorize.net merchant.New set of identified code exceptions encountered when using UBO are now fixed.Minor Improvements:FSAN column is now available in the...
May 08, 2019 10:37 PM PST – Version 7.6.51
Bug Fixes: Masking of eCheck account number now matches the number of characters for the eCheck account number. Also, Pay Now account number limit is now removed. Credit Card details can now be updated in the Payment Reminders of the Settings window.
May 08, 2019 10:37 PM PST
Bug Fixes: Masking of eCheck account number now matches the number of characters for the eCheck account number. Also, Pay Now account number limit is now removed. Credit Card details can now be updated in the Payment Reminders of the...
May 07, 2019 10:10 PM PST – Version 7.6.50
Bug Fixes: eCheck account number in Settings is now masked after saving. Also, routing number and account number in Settings are now validated as expected. Usage reports now display data correctly for ISPs with devices in and not in SmartSession. In the Account...
May 07, 2019 10:10 PM PST
Bug Fixes:eCheck account number in Settings is now masked after saving. Also, routing number and account number in Settings are now validated as expected.Usage reports now display data correctly for ISPs with devices in and not in...
A Marketing Strategy Guaranteed to Win Subscribers
Subscribers are the life-blood of your operation, so they’re never far from your mind. Without them, the work you put into building towers and configuring an effective network is for nothing.Even if you have a stable subscriber base, you should have a continual plan...
Apr 29, 2019 9:50 PM PST – Version 7.6.49
New Feature: Subscriber Service Speed Limits Report is now available under Packages and Services reports category. Minor Improvements: A history log is now added when updating additional custom fields and default access IPs in the Settings window. Pedestal # field in...
Apr 29, 2019 9:50 PM PST
New Feature:Subscriber Service Speed Limits Report is now available under Packages and Services reports category.Minor Improvements:A history log is now added when updating additional custom fields and default access IPs in the Settings...
MikroTik Router Efficiencies
ISP Routing Success through MikroTik Best Practice ImplementationPart 1 of 2 - The big pictureMikroTik is a software-defined firewall and router. As such, it's limited not only by the hardware it runs on but also by how it is configured. Just like a computer, running...
Apr 22, 2019 9:29 PM PST
Bug Fixes: Package details can now be updated for packages with a parentheses character in the package name. Since parentheses are still restricted characters for the package name, users will not be able to update a package name if the...
Apr 22, 2019 9:29 PM PST – Version 7.6.48
Bug Fixes: Package details can now be updated for packages with a parentheses character in the package name. Since parentheses are still restricted characters for the package name, users will not be able to update a package name if the updated name still has...
The 3 Ways that Fuel Breakthrough Growth
You’ve completed the hard work — your WISP is set up and ready to go. Whether that was 10 years or 10 days ago, it’s important to make growth a continuous part of your business landscape. You might ask, “Why?” You’re operating in the black and your revenue is great....
Testimonial 2
We have things in place that make life good. But I felt guilty at first because Visp.net gave me the freedom I’d always been looking for, but had evaded me until now.
Testimonial 1
My favorite things about the CEO Roundtable is Todd’s patience – and if that includes an entire presentation by a vendor that we think could integrate with Visp, Todd (Grannis, CEO of Visp) is open to listening and now we have them integrated in the...
Apr 10, 2019 9:40 PM PST
Bug Fixes: Receiving multiple TR069 managed router type equipment should now continue as expected without crashing UBO. Print in My Visp Statement now displays the Statement PDF without errors. For 32-bit Java users, PDFs are now...
Apr 10, 2019 9:40 PM PST – Version 7.6.47
Bug Fixes: Receiving multiple TR069 managed router type equipment should now continue as expected without crashing UBO. Print in My Visp Statement now displays the Statement PDF without errors. For 32-bit Java users, PDFs are now automatically displayed in the default...
Friends and Family Drive Your Success with WOMM
92% of people believe what family and friends tell them over any other form of marketing.* With these numbers, every business person should use Word of Mouth Marketing (WOMM). As a WISP, you’ve probably used some form of WOMM in the past. Not only is it effective when...
Apr 09, 2019 10:45 PM PST – Version 7.6.46
Bug Fixes: Growth Report Total Summary now displays total amounts correctly in its respective column. Email Reminder pop-up list menu now closes when the Email Reminder menu item is no longer displayed. Privacy Policy link can now be edited in the Portals Settings...
Apr 09, 2019 10:45 PM PST
Bug Fixes:Receiving multiple TR069 managed router type equipment should now continue as expected without crashing UBO.Print in My Visp Statement now displays the Statement PDF without errors.For 32-bit Java users, PDFs are now...
Apr 02, 2019 9:48 PM PST – Version 7.6.45
Bug Fixes: Reactivating a package from RADIUS will now generate invoice items correctly. Checking for subscriber tax condition matches in Online Signup now ignores extra spaces and letter cases for more accurate identification. Also, tax matches are now prioritized...
Apr 01, 2019 10:35 PM PST – Version 7.6.44
Bug Fix: RADIUS authentication for subscribers now continues even if the package of the subscriber does not have a location ID. Minor Improvements: "Require username and password to reactivate this package." option is now checked by default when allowing hibernation...
Apr 02, 2019 9:48 PM PST
Bug Fixes:Reactivating a package from RADIUS will now generate invoice items correctly.Checking for subscriber tax condition matches in Online Signup now ignores extra spaces and letter cases for more accurate identification. Also, tax...
You’re Back from WISPAmerica… Now What?
After an eventful conference, you may feel exhilarated, exhausted or a combination of the two. The problem is, your WISP wants your attention… But, before you get deep into the day-to-day management your WISP and the conference becomes a distant memory, take a moment...
Apr 01, 2019 10:35 PM PST
Bug Fixes:RADIUS authentication for subscribers now continues even if the package of the subscriber does not have a location ID. Minor Improvements:“Require username and password to reactivate this package.” option is now checked by...
WISPAmerica Takeaway: Advocate for the WISP Industry
The lone wolf image of the WISP owner-operator may be on its way to extinction, thanks to the latest result of the WISP industry’s advocacy. When a consortium including T-Mobile requested that the FCC do away with limits on Priority Access Licenses (PALs) and create...
Mar 24, 2019 9:46 PM PST & Mar 27, 2019 9:16 PM PST
Bug Fixes:Logins for Internet service packages with multiple location IDs (and location-based logins enabled) should now work as expected.Spaces in zip code are now trimmed before checking for incomplete data of UBO subscribers.By default,...
Mar 23, 2017
bug fix 21042 : Credit Card validation in Modern Signup has now been improved to include more Mastercard credit card numbers.tticket fix 16745+ : Queries for assigning an equipment to a subscriber have now been optimized....
Mar 18, 2019 9:27 PM PST – Version 7.6.42
Bug Fixes: Updating default package pricing now only updates pricing of packages using the default pricing. Also, updating a package name will now only update the package name and item description. Subscriber Usage report now includes the complete usage of the...
Mar 18, 2019 9:27 PM PST
Bug Fixes:Updating default package pricing now only updates pricing of packages using the default pricing.Also, updating a package name will now only update the package name and item description.Subscriber Usage report now includes the...
6 Strategies the Business Elite Leverage to Ensure Conference Success
Ahead of WISPAmerica, look beyond basic advice to get even more from your investment. If you’ve attended conferences in the past, you know the drill. Target the educational tracks that you want to attend, the speakers you want to engage and the buddies you want to...
Mar 10, 2019 9:39 PM PST – Version 7.6.41
Bug Fixes: eCheck refund functionality is now available in UBO for ISPs using Authorize.net merchant. New set of identified code exceptions encountered when using UBO are now fixed. Minor Improvement: FSAN column is now available in the Subscribers with ACTIVE Fiber...
Mar 10, 2019 9:39 PM PST
Bug Fixes:Logins for Internet service packages with multiple location IDs (and location-based logins enabled) should now work as expected.Spaces in zip code are now trimmed before checking for incomplete data of UBO subscribers.By default,...
WISPAmerica is Coming Up — Got a Strategy?
If you’re in search of a purpose, building a core personal networking group is a worthwhile conference strategy. An industry conference like WISPAmerica is the ideal time to populate your network with technology, operations, field and regulatory experts, as well as...
Mar 04, 2019 8:30 PM PST – Version 7.6.40
New Feature: FCC 477 for Fiber and VoIP is now available under the FCC category in the Report Center. Bug Fixes: The Print window now displays the current invoices that were generated on the last day of the month. New set of identified code exceptions encountered when...
Mar 04, 2019 8:30 PM PST
New Feature:FCC 477 for Fiber and VoIP is now available under the FCC category in the Report Center.Bug Fixes:The Print window now displays the current invoices that were generated on the last day of the month.New set of identified code...
Feb 27, 2019 9:08 PM PST – Version 7.6.39
Bug Fixes: FCC 477 Reports are now available in the Reports menu bar. Also, clicking on Fixed Broadband Subscription by Block report in the Reports menu now opens the correct link for the report. Default filename for downloaded Merged PDF invoices is now corrected...
Common WISP Mistakes: Frankenstein Infrastructure
The lure of rapid territory expansion is seductive so be warned: Frankenstein infrastructure dilutes your investment. As you build your network, the temptation to cut costs may win out. Before you launch into “easy” and “inexpensive” measures, know that some can...
Feb 27, 2019 9:08 PM PST
Bug Fixes:FCC 477 Reports are now available in the Reports menu bar. Also, clicking on Fixed Broadband Subscription by Block report in the Reports menu now opens the correct link for the report.Default filename for downloaded Merged PDF...
Feb 26, 2019 8:12 PM PST – Version 7.6.38
Bug Fixes: When changing the subscriber's tax setting, "Apply automatically after Save" option now automatically applies the selected tax to the invoice items with "Use Subscriber Tax Settings" as the tax option of their corresponding package or fee. Pre-auth device...
Feb 26, 2019 8:12 PM PST
Bug Fixes:When changing the subscriber’s tax setting, “Apply automatically after Save” option now automatically applies the selected tax to the invoice items with “Use Subscriber Tax Settings” as the tax option of their corresponding...
How to Import your Site data from Tower Coverage to UBO
To start importing your site data from Tower Coverage to UBO, kindly open Settings > Extensions > Tower Coverage and follow the steps below: Integrating your Tower Coverage account is required to proceed. This means that you will need to check the Integrate...
Feb 20, 2019 9:18 PM PST – Version 7.6.37
Bug Fixes: Total amount for an invoice is now displayed consistently in the Invoice window and in the Invoice Item Details window for invoice items of packages with a 0.00 rate and with a custom flat rate tax. Usage data is now consistent in the Previous 3 Months...
Feb 19, 2019 8:44 PM PST – Version 7.6.36
Bug Fixes: Option to update the invoice item rate is now available when changing the term end date of the invoice item. AutoBilling report sent to the ISP’s billing email address is now working as expected. Subscriber Usage Report now displays correct Start Date and...
Feb 11, 2019 9:50 PM PST & Feb 13, 2019 9:57 PM PST – Version 7.6.35
Bug Fix: Saving changes in settings with subnodes now works as expected. When a hotspot service expires, if the ISP’s setting for what status to set for post hotspot deactivation is set to SUSPEND plus they are set to keep internet hotspot service information on...
Feb 11, 2019 8:21 PM PST – Version 7.6.34
New Feature: Mail Delivery settings panel has been added in the Settings window. ISP can now choose between ISP Mail Server or their own remote mail server for sending emails through UBO. If the ISP uses its own remote mail server, they’re required to enter valid...
Feb 06, 2019 4:44 PM PST – Version 7.6.33
Bug Fixes: Subscribed packages are now displayed in the Packages tab after selecting another subscriber. New set of identified code exceptions encountered when using UBO are now fixed.
Feb 05, 2019 8:41 PM PST – Version 7.6.32
Bug Fixes: Internet service speed limits are now updated when moving active internet service accounts. Billing Day setting assignment functions have been updated so they are calculated correctly based on the subscriber’s sign-up date. Invoicing script has been updated...
Jan 30, 2019 10:20 PM PST – Version 7.6.31
Bug Fixes: UBO is now adjusted to completely display its components. If UBO being used has a width that will not accommodate all components in the display, a scroll bar is already available to view the hidden components. Reactivating a hotspot package now adds the...
Jan 30, 2019 12:53 PM PST – Version 7.6.30
Minor Improvements: When using a Mac, Statements Tab should now continue to display completely when UBO is resized. If UBO is too small, a scroll bar is already available to view the hidden components. QBO sync button is now hidden if QBO is disabled in UBO. Save and...
Jan 28, 2019 8:37 PM PST – Version 7.6.29
Bug Fixes: QBO sync now happens in the back-end using GraphQL instead of in the Java client. Also, QBO sync button has been added to the Statements tab, Invoice window, Receive Payment window, and Credit/Debit memo window. Invoicing script has been updated to fix the...
Jan 27, 2019 8:22 PM PST – Version 7.6.28
New Feature: Sign-up Day option has been added to the Term Start Day field. If Term Start Day option selected is “Sign-up Day”, Invoice Day field net options become “net -X”. Bug Fixes: IPPay Password field is now masked in Merchant Account of Settings window. Package...
Jan 21, 2019 8:34 PM PST & Jan 23, 2019 8:44 PM PST – Version 7.6.27
Bug Fixes: Authentication function has been updated with a MAC checker to catch and update erroneous MACs during authentication. Email types (billing/technical/marketing) are now considered for “Any subscribers whose payment is posted” trigger. Statements Tab should...
Jan 15, 2019 8:19 PM PST & Jan 16, 2019 6:27 PM PST- Version 7.6.26
New Feature: UBO Login autocomplete feature is now available. To store new user login credentials, simply check “Remember my password”. Bug Fixes: New set of identified code exceptions encountered when using UBO are now fixed. Auto-pay script has been updated so that...
Jan 14, 2019 8:27 PM PST – Version 7.6.25
Bug Fixes: Invoicing script has been updated so that the legacy grouped package invoice items transition correctly during billing. Multiple term dates are now displayed as expected when adding a package. Option to allow editing an IP Address field of a dynamic...
Jan 08, 2019 9:34 PM PST – Version 7.6.24
New Feature: New option “Auto-update MAC address for single-device Internet services during username-password authentication.” has been added. If checked, when single MAC internet users log in or authenticate using their service username and password and with a...
Jan 07, 2019 8:50 PM PST – Version 7.6.23
Bug Fixes: Credit Card details can now be saved without errors for Oriental Bank merchant. Colon symbol ( : ) is now allowed in the subscriber email fields. New set of identified code exceptions encountered when using UBO are now fixed.
Jan 06, 2019 9:07 PM PST – Version 7.6.22
Bug Fixes: Invoicing script has been updated so that it calculates the amount correctly when partially billing a non-monthly package. SotalCloud service feature has been updated so that the password changes are synced correctly to the SotalCloud record. For new ISPs,...
One Habit Ignites Continuous WISP Success
Your success is up to you — the focus, action and habits that you apply to your goals determine how far you’ll climb. But, is there a magic formula that can transport you further into the stratosphere? Yes. Elite business leaders have a trait in common — they are...
Feb 11, 2019 8:21 PM PST
New Feature:Mail Delivery settings panel has been added in the Settings window. ISP can now choose between ISP Mail Server or their own remote mail server for sending emails through UBO.If the ISP uses its own remote mail server, they’re...
Feb 19, 2019 8:44 PM PST
Bug Fixes:Option to update the invoice item rate is now available when changing the term end date of the invoice item.AutoBilling report sent to the ISP’s billing email address is now working as expected.Subscriber Usage Report now...
Are Business Cards Key Marketing Tools for WISPs?
Has digital marketing made print marketing materials obsolete? With the immense reach afforded by social platforms, email and websites, it could be tempting to do away with the hassle of designing and cost of printing brochures and...
One Habit Ignites Continuous WISP Success
Your success is up to you — the focus, action and habits that you apply to your goals determine how far you’ll climb. But, is there a magic formula that can transport you further into the stratosphere? Yes.Elite business leaders have a...
Jan 06, 2019 9:07 PM PST
Bug Fixes:Invoicing script has been updated so that it calculates the amount correctly when partially billing a non-monthly package.SotalCloud service feature has been updated so that the password changes are synced correctly to the...
Jan 07, 2019 8:50 PM PST
Bug Fixes:Credit Card details can now be saved without errors for Oriental Bank merchant.Colon symbol ( : ) is now allowed in the subscriber email fields.New set of identified code exceptions encountered when using UBO are now fixed....
Jan 08, 2019 9:34 PM PST
New Feature:New option “Auto-update MAC address for single-device Internet services during username-password authentication.” has been added.If checked, when single MAC internet users log in or authenticate using their service username and...
Jan 14, 2019 8:27 PM PST
Bug Fixes:Invoicing script has been updated so that the legacy grouped package invoice items transition correctly during billing.Multiple term dates are now displayed as expected when adding a package.Option to allow editing an IP Address...
Jan 15, 2019 8:19 PM PST & Jan 16, 2019 6:27 PM PST
New Feature:UBO Login autocomplete feature is now available. To store new user login credentials, simply check “Remember my password”.Bug Fixes:New set of identified code exceptions encountered when using UBO are now fixed.Auto-pay script...
Jan 21, 2019 8:34 PM PST & Jan 23, 2019 8:44 PM PST
Bug Fixes:Authentication function has been updated with a MAC checker to catch and update erroneous MACs during authentication.Email types (billing/technical/marketing) are now considered for “Any subscribers whose payment is posted”...
Jan 28, 2019 8:37 PM PST
Bug Fixes:QBO sync now happens in the back-end using GraphQL instead of in the Java client. Also, QBO sync button has been added to the Statements tab, Invoice window, Receive Payment window, and Credit/Debit memo window.Invoicing script...
Jan 30, 2019 12:53 PM PST
Minor Improvements:When using a Mac, Statements Tab should now continue to display completely when UBO is resized. If UBO is too small, a scroll bar is already available to view the hidden components.QBO sync button is now hidden if QBO is...
Jan 30, 2019 10:20 PM PST
Bug Fixes:UBO is now adjusted to completely display its components. If UBO being used has a width that will not accommodate all components in the display, a scroll bar is already available to view the hidden components.Reactivating a...
Feb 05, 2019 8:41 PM PST
Bug Fixes:Internet service speed limits are now updated when moving active internet service accounts.Billing Day setting assignment functions have been updated so they are calculated correctly based on the subscriber’s sign-up...
Feb 06, 2019 4:44 PM PST
Bug Fixes:Subscribed packages are now displayed in the Packages tab after selecting another subscriber.New set of identified code exceptions encountered when using UBO are now fixed. [gs-fb-comments]
Feb 11, 2019 9:50 PM PST & Feb 13, 2019 9:57 PM PST
Bug Fixes:Saving changes in settings with subnodes now works as expected.When a hotspot service expires, if the ISP’s setting for what status to set for post hotspot deactivation is set to SUSPEND plus they are set to keep internet hotspot...
Feb 20, 2019 9:18 PM PST
Bug Fixes:Option to update the invoice item rate is now available when changing the term end date of the invoice item.AutoBilling report sent to the ISP’s billing email address is now working as expected.Subscriber Usage Report now...
Feb 20, 2019 9:18 PM PST
Bug Fixes:Total amount for an invoice is now displayed consistently in the Invoice window and in the Invoice Item Details window for invoice items of packages with a 0.00 rate and with a custom flat rate tax.Usage data is now consistent in...
Yes, You Can: Profitable Content Marketing for the Busy WISP
It doesn’t matter if content marketing is an effective, inexpensive way to get new subscribers and stay connected to current ones — you know it is — yet, it’s no use to you if you don’t have time. But, wait… here’s some surprising news — revenue-optimizing content...
Ignite Your Engines: Get Your Marketing Off to a Fast Start in 2019
Every New Year presents an opportunity to re-evaluate business and personal goals. Like most owners and operators, you want 2019 to be the year that revenue growth explodes. Attracting new subscribers, getting current subscribers to buy more services and higher...
Are Business Cards Key Marketing Tools for WISPs?
Has digital marketing made print marketing materials obsolete? With the immense reach afforded by social platforms, email and websites, it could be tempting to do away with the hassle of designing and cost of printing brochures and business cards. Less Expensive and...
5 No-Cost Ways to Attract New Subscribers in 2019
There are more methods to attract new customers as fingers and toes on a human body. These techniques vary in the cost to your time and wallet and also differ in results. Hiring a marketing firm costs big bucks, and you may be too busy to devote to a full-fledged...
Suspending a Subscriber
Subscriber suspension is typically an automatic action in the software, based on settings you specify individually for subscribers. If you have an default auto-suspend set in your ISP Configuration, the subscriber instantly inherits these upon adding. If you would...
Unsuspending a Package
To unsuspend a package, 1st, select a subscriber from the main table. Go to the packages tab. Select the suspended package that you want to unsuspend. 4. And then click on the unsuspend button at the bottom of the panel. 5. Package is now unsuspended. You can confirm...
Add and Delete a Package and its Services
In UBO, you can actually add a package and set up services, pricing and other details for each package that your subscribers can subscribe to. Setting up packages has never been this easy. In the ISP Settings > Billing > Packages, you will be able to access the...
Upgrade or Move to a New Package
There are three steps to upgrading or moving to another package in VISP: First, you must add the new package to the subscriber's account. Next, move all active services to the new package. Lastly,...
Add or Delete a Package
Have you already configured the settings and pricing for your Packages? If not, watch this video. The video and instructions below are for adding or deleting packages in the subscriber's account. Adding...
Manage Hotspot Subscribers in UBO
Getting Started: Add Wireless Hotspot to a package Open Settings window. Go to Billing → Packages panel and click on Add Package button. Select Wireless Hotspot from the Available Services -- click on the + icon to add the service to the package. Click Save to save...
ISP Settings : Understanding Packages and its Services
Packages are a powerful feature that can be added to your subscribers. A package contains the selected services that your subscribers will be using or subscribing and the pricing that will be paid by your subscribers. For each package, it is required that you add at...
Deleting a Subscriber
Note that deleting a subscriber means removing all active services and then moving the subscriber's account to the Deleted category. If you configured the software to automatically delete a subscriber, we...
Adding a Subscriber
Opening the 'Add New Subscriber' Window On the menu bar, go to File and then click on New Subscriber Another way to add subscribers in the software is to click on the New Subscriber icon on the toolbar. Or...
Changing Your Subscriber’s Billing Cycle
From the Billing Options tab (lower section), you may change the billing cycle of a subscriber to monthly, quarterly, semi-annual, or annual. Remember to click on the Save button after you make your...
Setting up an SSL Certificate
Introduction to SSL Manager From your website control panel, click on 'Advanced Tools.' To get to the SSL Manager, click on 'Utilities' from the top menu, then select 'SSL Manager.' From the SSL Manager, it is recommended that you select the Private or Vanity...
Unable to Download/Print Invoices/Statements from UBO
If you see an error when attempting to download or print invoices or statements then the issue may be with your browser. Internet Explorer does not allow you to save encrypted files or temporary files. To fix this problem, make sure the “Do Not Save Encrypted Pages to...
Offer and Invoice Your Subscribers for Prepaid Support Events and Other Services
Bill for your current in-house value-added services such as hosting, VoIP, and email directly in UBO, or private label and resell the services provided by visp.net with the Prepaid Support Event service. To add a Prepaid Support Event service to a package, go to ISP...
Automatic Closing of Invoices
First of all, Closed invoices can no longer be edited. This helps prevent inadvertent or even intentional changes that may create discrepancies in your accounting. The software automatically closes invoices that have already been paid-up. You may also configure a...
Printing Subscriber Invoices, Receipts, or Statements
You may print invoices, statements, or receipts individually or by batch. Printing Individually In VISP, open the invoice by going to the Statements tab of your selected subscriber. Next, click on View...
Adding a Credit or Debit Memo
A Credit Memo reduces your Accounts Receivable (AR) from a subscriber. You can use a credit memo when adding a one-time credit (discount) to an account, or a reversal of charges. A Debit Memo increases the...
Receive Tokenized Payments
This feature is only available for clients using IPPay or Authorize.net merchant accounts. Tokens are digital codes that are linked with your subscribers' bank or credit/debit cards. Enable Tokens First, open your Settings window, then go to the Billing tab. Click on...
Receive Payments via EFT
When receiving payments via EFT, make sure that your subscribers' method of payment in the Billing Options tab is set to eCheck. Your Routing Number should contain 8 digits- 5 digits for the Transit or Branch transaction numberand then 3 digits for the Institution...
Adding and Removing Recurring Items on an Invoice
Note: The guide below contains instructions for both the VISP Desktop and Web App. The article focuses on recurring invoice items. If you're simply looking to add or edit items on an invoice, read this article. [su_spoiler title="VISP Desktop App, 7.x" open="yes"...
Add or Edit Items on an Invoice
You have the option to print a paper copy or send a digital invoice to your subscribers. However, before you send the invoice, you may want to edit it, to put additional charges or discounts. Opening an Invoice In the VISP Desktop App, go to the Statements tab and...
Create a Custom Invoice
Note: The guide below contains instructions for both the VISP Desktop and Web App. In the VISP Desktop App, to manually create invoices other than the ones generated by the system, hover on the Add button in the Statements tab. Select Invoice from the list that...
Receive Payments via Echeck
Note: The guide below contains instructions for both the VISP Desktop and Web App. To process a subscriber's e-check payment, first, save their e-check account information in the software. If your subscriber wants to pay using another e-check account, you must first...
Simplified Subscriber Payments
Let’s say your subscriber has seen the invoice you sent and has already paid. You need to acknowledge that payment and record it in that subscriber’s register in the software. When it comes to using the software, this is “posting a payment”. Open Receive Payment...
Invoicing with the Ultimate Back Office
Your billing system is made easier with Ultimate Back Office™ -- just take note of these important items: Changing The Paid Thru Date We do allow some adjustment of the Paid Thru Date during the initial migration of accounts into the software but recommend that this...
Customer Summary Page
When you can’t find the address of your next install and you can’t go online to check, what do you do? Call your office for directions? What if you forget the credentials to the CPE you’re setting up? Do you take out another lifeline and phone a friend this time? You...
Get Support When You Want It
Visp Support Policy Regular business hours are from 6:00 a.m. to 6:00 p.m., Pacific Standard Time (from approx. November 7 to March 12), and 7:00 a.m. to 7:00 p.m., Pacific Daylight Time (from approx. March 13 to November 6). The Visp Success and Network...
How to Report Bugs or Issues?
Fixing bugs is easier if you have logs showing where and how the error happened. The VISP software leaves a trail of clues in the Java Console. Developers use this to replicate the error, understand what triggered it, and then find a solution. Where is the Java...
How to reset your VISP Appuser Password?
Did you or your team members forget the login and password to the VISP software? There are two ways to solve this problem. Request a Password Reset from Another AppUser If there's an existing AppUser that has elevated permission to edit ISP and Application...
Why subscriber is not receiving your emailed invoice?
One possible reason is that your subscriber's mail server filtered it as spam. Add VISP IP Addresses to Your Domain's SPF Records SPF or the Sender Policy Framework helps reduce email fraud and spam by identifying the servers permitted to send email on behalf of your...
Jan 27, 2019 8:22 PM PST
New Feature:Sign-up Day option has been added to the Term Start Day field. If Term Start Day option selected is “Sign-up Day”, Invoice Day field net options become “net -X”.Bug Fixes:IPPay Password field is now masked in Merchant Account...
Jan 02, 2019 8:44 PM PST
Bug Fixes:Subscriber package price update function has been updated so that the system correctly updates the price of the subscriber’s package and whether it’s a custom price or not.Summary for Payments Received Report now shows exclusive...
Beyond Selfies: How Social Media Can Boost WISP Success
Everyone “knows” about social media. Whether you possess Facebook, Twitter or Instagram accounts or not, you have a basic idea of what they’re used for – sharing pictures of kids, pets – but most of all, to brag about our amazing meals.Social platforms, such as WISP...
Jan 02, 2019 8:44 PM PST – Version 7.6.21
Bug Fixes: Subscriber package price update function has been updated so that the system correctly updates the price of the subscriber's package and whether it's a custom price or not. Summary for Payments Received Report now shows exclusive data for each ISP. Also in...
Looking Back to Move Forward
Year-end is the ideal time to look at the goals that you made for 2018 and examine the business strategies that worked and those that didn’t. What can you leverage from the past year to drive success in 2019? To start, review your 2018 goals and analyze the results to...
Dec 18, 2018 8:10 PM PST
New Features:Assigning and unassigning SotalCloud groups or packages to a SotalCloud service is now added to UBO.Static checkbox has been added to the internet service device config.Bug Fixes:Subscriber history log now reloads after...
Dec 18, 2018 8:10 PM PST – Version 7.6.20
New Features: Assigning and unassigning SotalCloud groups or packages to a SotalCloud service is now added to UBO. Static checkbox has been added to the internet service device config. Bug Fixes: Subscriber history log now reloads after updating IP Address for...
WISP Success is a Team Sport
Sure you’re an accomplished leader and much of your achievements were accomplished through your own vision, focus and by the sweat of your brow. But, even “self-made” moguls need a leg-up from wise teachers and dedicated staff to help them to reach the highest...
Dec 12, 2018 9:14 PM PST
New Updates:Static checkbox has been removed from the internet service device config.Bug Fixes:When posting a credit memo, a subscriber is no longer unsuspended even if balance covers the total balance due.New set of identified code...
Dec 12, 2018 9:14 PM PST – Version 7.6.19
New Updates: Static checkbox has been removed from the internet service device config. Bug Fixes: When posting a credit memo, a subscriber is no longer unsuspended even if balance covers the total balance due. New set of identified code exceptions encountered when...
Dec 11, 2018 10:37 PM PST
New Features:Static checkbox has been added to the internet service device config.Bug Fixes:Phone Number validation in Signup now matches the validation in UBO.In Subscriber Usage Report, Usage Time and Average Daily Usage Time are now...
Boost Profitability with Engaged Employees
“The greatest leader is not necessarily the one who does the greatest things. He is the one that gets the people to do the greatest things.” –Ronald Reagan An engaged employee benefits everyone involved with an organization. Engagement, or employee ownership, is...
Dec 11, 2018 10:37 PM PST – Version 7.6.18
New Features: Static checkbox has been added to the internet service device config. Bug Fixes: Phone Number validation in Signup now matches the validation in UBO. In Subscriber Usage Report, Usage Time and Average Daily Usage Time are now calculated correctly. Emails...
Dec 9, 2018 9:22 PM PST – Version 7.6.17
Bug Fixes: New set of identified code exceptions encountered when using UBO are now fixed. Edit and Delete buttons for Internet Service are now hidden for active subscribers in the Account Manager if Read Only is checked for MAC Address or Packages Tab.
Dec 5, 2018 9:00 PM PST – Version 7.6.16
Bug Fixes: Print House Charges are now displayed correctly in the Print window. Status script is now updated so that the subscriber turns Past Due if their paid-thru date has passed and the ISP is non-flexible, subscriber-based. and the Past Due setting is "at the end...
Want Massive Success? Know Your WISP Leadership Style
There’s no doubt that a business’ leader determines how high that business rises. If a leader changes, the business outcomes also change. This December, we’ll explore the aspects of leadership that help you further the skills required to propel your WISP to greater...
Dec 03, 2018 8:26 PM PST
Bug Fixes:New set of identified code exceptions encountered when using UBO are now fixed. [gs-fb-comments]
Dec 03, 2018 8:26 PM PST – Version 7.6.15
Bug Fixes: New set of identified code exceptions encountered when using UBO are now fixed.
Drive Team and WISP Success
This November 2018, we shared how to identify the best team members for your WISP to take your organization to a higher level by: Rethinking qualifications to hire staff who take more ownership in their tasks; and Using interview questions to uncover hidden talents....
Nov 27, 2018 9:43 PM PST
New Features:Toggle to allow RADIUS authentication for hibernated accounts has been added to the Package Hibernatation settings.RADIUS now logs the subscriber’s NAS IP in a new table that can be easily queried by UBO for the main table....
Nov 27, 2018 9:43 PM PST – Version 7.6.14
New Features: Toggle to allow RADIUS authentication for hibernated accounts has been added to the Package Hibernatation settings. RADIUS now logs the subscriber's NAS IP in a new table that can be easily queried by UBO for the main table. Also, the ISP can now filter...
Nov 26, 2018 9:10 PM PST
Bug Fixes:Credit card type now remains unchanged when updating only the credit card expiration in Account Manager.Invoicing has been updated so the package invoice items are added to the correct invoice.New set of identified code...
Nov 26, 2018 9:10 PM PST – Version 7.6.13
Bug Fixes: Credit card type now remains unchanged when updating only the credit card expiration in Account Manager. Invoicing has been updated so the package invoice items are added to the correct invoice. New set of identified code exceptions encountered when using...
Nov 25, 2018 8:56 PM PST
Bug Fixes:Deleting a subscriber with a subscribed package now works as expected.Mass Email preview now works as expected.New set of identified code exceptions encountered when using UBO are now fixed.Minor Improvements:QBO sync for credit...
Nov 25, 2018 8:56 PM PST – Version 7.6.12
Bug Fixes: Deleting a subscriber with a subscribed package now works as expected. Mass Email preview now works as expected. New set of identified code exceptions encountered when using UBO are now fixed. Minor Improvements: QBO sync for credit memo amount distribution...
Nov 20, 2018 8:51 PM PST
Bug Fixes:Pressing Delete key in keyboard now does nothing to the main table instead of updating the search field with a space character.History range drop-down similar to the subscriber history is now added to the ISP History logs. By...
Nov 20, 2018 8:51 PM PST – Version 7.6.11
Bug Fixes: Pressing Delete key in keyboard now does nothing to the main table instead of updating the search field with a space character. History range drop-down similar to the subscriber history is now added to the ISP History logs. By default, it is set to the...
Nov 19, 2018 8:26 PM PST
Bug Fixes:Custom fields merge fields now works as expected.If an email template is sent to an SMS email, “If you are having trouble” message is now removed from the email message content.New set of identified code exceptions encountered...
Nov 19, 2018 8:26 PM PST – Version 7.6.10
Bug Fixes: Custom fields merge fields now works as expected. If an email template is sent to an SMS email, "If you are having trouble" message is now removed from the email message content. New set of identified code exceptions encountered when using UBO are now...
Nov 14, 2018 8:57 PM PST – Version 7.6.9
Bug Fixes: If setting is enabled in Account Manager, subscribers can now set an auto-reactivation schedule for a hibernated package without requiring an auto-hibernation schedule. New set of identified code exceptions encountered when using UBO are now fixed.
Nov 13, 2018 9:43 PM PST
Bug Fixes:Negative rate is disabled for package invoice items.New set of identified code exceptions encountered when using UBO are now fixed.Add New Package window now automatically closes when no subscriber is selected and no data is...
Nov 13, 2018 9:43 PM PST – Version 7.6.8
Bug Fixes: Negative rate is disabled for package invoice items. New set of identified code exceptions encountered when using UBO are now fixed. Add New Package window now automatically closes when no subscriber is selected and no data is displayed in the lower tabs....
Nov 12, 2018 9:36 PM PST
Bug Fixes:If a subscriber has encountered a loading issue in Account Manager while posting payment, duplicate payment check is now increased from 5 minutes to 15 minutes to avoid duplicate posting of payments.The Check My Statement page in...
Nov 12, 2018 9:36 PM PST – Version 7.6.7
Bug Fixes: If a subscriber has encountered a loading issue in Account Manager while posting payment, duplicate payment check is now increased from 5 minutes to 15 minutes to avoid duplicate posting of payments. The Check My Statement page in the Account Manager now...
Nov 7, 2018 9:01 PM PST – Version 7.6.6
Bug Fixes: Populating customer list in UBO main table is now optimized. App users with IP restrictions are now be able to add attachments to subscribers. UBO now displays an error prompt and prevents the user from saving the CC/eCheck account if the Oriental Bank...
Nov 7, 2018 9:01 PM PST
Bug Fixes:Populating customer list in UBO main table is now optimized.App users with IP restrictions are now be able to add attachments to subscribers.UBO now displays an error prompt and prevents the user from saving the CC/eCheck account...
WISPs that Hire Smart Gain Greater Insight with Killer Interview Questions
If you think back to your last job interview, you prepared by considering what questions you’d be asked. Skills and experience would be part of the discussion and you may have thought about common job scenarios and the strategies that you could apply for the best...
Dec 5, 2018 9:00 PM PST
Bug Fixes:Print House Charges are now displayed correctly in the Print window.Status script is now updated so that the subscriber turns Past Due if their paid-thru date has passed and the ISP is non-flexible, subscriber-based. and the Past...
Nov 05, 2018 9:29 PM PST – Version 7.6.5
Bug Fixes: Package is now billed (or not billed) correctly on unsuspension. Receiving an equipment no longer pushes if the ReadyNet API returns an error on matching the entered serial number. Prompt is displayed to inform the user.
Nov 04, 2018 9:47 PM PST
New Feature:SwiftFox has been added as an extension to UBO.Bug Fixes:The automated reactivation from hibernation should now work as expected.Exception when canceling a Save As function in the Outbound Deposit Report is now fixed.Data cache...
Nov 05, 2018 9:29 PM PST
Bug Fixes:Package is now billed (or not billed) correctly on unsuspension.Receiving an equipment no longer pushes if the ReadyNet API returns an error on matching the entered serial number. Prompt is displayed to inform the user....
Nov 04, 2018 9:47 PM PST – Version 7.6.4
New Feature: SwiftFox has been added as an extension to UBO. Bug Fixes: The automated reactivation from hibernation should now work as expected. Exception when canceling a Save As function in the Outbound Deposit Report is now fixed. Data cache loading is now...
Oct 29, 2018 10:20 PM PST
New Feature:Option to disable activating and invoicing packages on vPortal Signup is now available in UBO for ISPs who have a vPortal setup.Bug Fixes:New set of identified code exceptions encountered when using UBO are now fixed....
Hiring? Rethink The Skills of Great WISP Team Players
When it’s time to bring on a new team member, of course, you’ll look at whether they can do the tasks required for the job. And, you’re going to check out their work history to ensure they have a track record of being responsible and not jumping ship too often. But,...
Oct 29, 2018 10:20 PM PST – Version 7.6.3
New Feature: Option to disable activating and invoicing packages on vPortal Signup is now available in UBO for ISPs who have a vPortal setup. Bug Fixes: New set of identified code exceptions encountered when using UBO are now fixed.
Oct 28, 2018 9:42 PM PST
New Feature:SotalCloud IP TV extension has been added to UBO.Bug Fixes:Availability of the “Include deleted subscribers” option for UBO reports is now consistent with the selected report.Email address displayed in the “If you are having trouble...
Oct 28, 2018 9:42 PM PST – Version 7.6.2
New Feature: SotalCloud IP TV extension has been added to UBO. Bug Fixes: Availability of the "Include deleted subscribers" option for UBO reports is now consistent with the selected report. Email address displayed in the "If you are having trouble seeing this HTML"...
Oct 24, 2018 10:00 PM PST
Bug Fixes:Several exceptions encountered when using UBO are now fixed. [gs-fb-comments]
Oct 24, 2018 10:00 PM PST – Version 7.6.1
Bug Fixes: Several exceptions encountered when using UBO are now fixed.
Oct 23, 2018 9:51 PM PST
New Features:UBO 7.6 now has a desktop app available.Data cache for the main tale is now added to improve the loading of the subscriber list.Pressing F12 in UBO will now display the Java console.Bug Fixes:Spell check in TSM now works as expected...
Oct 23, 2018 9:51 PM PST – Version 7.6.0
New Features: UBO 7.6 now has a desktop app available. Data cache for the main tale is now added to improve the loading of the subscriber list. Pressing F12 in UBO will now display the Java console. Bug Fixes: Spell check in TSM now works as expected without crashing...
How to Install the Ultimate Back Office Desktop App
While 32 bit systems are still supported by Java Webstart, only 64-bit systems are supported by the Ultimate Back Office desktop app. For Windows (64-bit) users: Download and double-click on the installer to start. On your first install, your Windows Defender might...
Oct 22, 2018 9:25 PM PST
Transitioning from a quote to an invoice now works as expected even if a quote item has a double quote symbol.Usage Report should now display the subscriber’s usage data before September 2018.Invoice close setting now supports ISPs who have flexible...
Oct 22, 2018 9:25 PM PST – Version 7.5
Transitioning from a quote to an invoice now works as expected even if a quote item has a double quote symbol. Usage Report should now display the subscriber's usage data before September 2018. Invoice close setting now supports ISPs who have flexible billing enabled....
WISPAPALOOZA Takeaways
Summarizing the high points of a large industry conference, like WISPAPALOOZA 2018 is like eating a foot-long sub-sandwich in one bite – impossible unless you’re a mutant with alligator-sized choppers. The conference boasted more than 2,000 attendees who took in...
Oct 09, 2018 9:39 PM PST
After viewing a reversal credit memo, opening a new or different Credit/Debit memo window now displays the editable date field/chooser.Adding/updating of a quote now works as expected for quote items with a single/double quotes symbol.The Search box...
Dec 9, 2018 9:22 PM PST
Bug Fixes:New set of identified code exceptions encountered when using UBO are now fixed.Edit and Delete buttons for Internet Service are now hidden for active subscribers in the Account Manager if Read Only is checked for MAC Address or...
Oct 09, 2018 9:39 PM PST – Version 7.5
After viewing a reversal credit memo, opening a new or different Credit/Debit memo window now displays the editable date field/chooser. Adding/updating of a quote now works as expected for quote items with a single/double quotes symbol. The Search box interaction...
Oct 07, 2018 10:37 PM PST
Code to prevent the endless payment loading is now added to the Account Manager.Package List w/ Info (All Info) merge field now uses three matching conditions to connect equipment to a wireless/hotspot/other connection service. In order of matching...
Oct 07, 2018 10:37 PM PST – Version 7.5
Code to prevent the endless payment loading is now added to the Account Manager. Package List w/ Info (All Info) merge field now uses three matching conditions to connect equipment to a wireless/hotspot/other connection service. In order of matching conditions, MAC...
Oct 03, 2018 10:00 PM PST
When changing billing cycle, the “Apply on current invoice” option is now removed.When adding a hotspot package to a subscriber, term count drop-down is now disabled in the Add Package window.For Package List w/ Info (All Info) merge field, equipment...
Oct 03, 2018 10:00 PM PST – Version 7.5
When changing billing cycle, the "Apply on current invoice" option is now removed. When adding a hotspot package to a subscriber, term count drop-down is now disabled in the Add Package window. For Package List w/ Info (All Info) merge field, equipment details are now...
Education at WISPAPALOOZA: Aggressively Pursue Your Goals
Your intentions to keep up with the latest technical and business knowledge are always good – but if you’re a typical WISP, you’ve barely got time for bathroom trips much less surfing the ‘net for updates on switches and routers. And, it’s a miracle that you keep up...
Sep 25, 2018 10:40 PM PST
Exception when clicking Pay Now in the Print window has been fixed.Application user can now edit the rate of any CUSTOM item, regardless of the texts in the ITEM column.When adding a new credit card through Account Manager, invalid billing address...
Sep 25, 2018 10:40 PM PST – Version 7.5
Exception when clicking Pay Now in the Print window has been fixed. Application user can now edit the rate of any CUSTOM item, regardless of the texts in the ITEM column. When adding a new credit card through Account Manager, invalid billing address warning is now...
Sep 24, 2018 9:59 PM PST
If “No Auto Reset” is selected for Auto Reset Delay in the Find field, automatic selecting of a subscriber is disabled unless the search results only returned one subscriber.Subscribers of Canadian ISPs who are using IPPay as their merchant can now...
Why You Want a Networking Game-Plan for WISPAPALOOZA
The “Lone Wolf” mentality may be appealing to some, but as you’ve gotten into building your WISP you’ve realized it’s not practical. There are endless decisions to be made related to the equipment, software and general operations – who better to learn from than...
Sep 24, 2018 9:59 PM PST – Version 7.5
If "No Auto Reset" is selected for Auto Reset Delay in the Find field, automatic selecting of a subscriber is disabled unless the search results only returned one subscriber. Subscribers of Canadian ISPs who are using IPPay as their merchant can now add their credit...
Sep 23, 2018 11:08 PM PST
Subscriber status is now updated correctly for subscribers who do have any balance forward and the overall balance is 0.00.Prorate function has been updated so that it includes prorate items in checking for the term end date to sync to.Entering a...
Sep 23, 2018 11:08 PM PST – Version 7.5
Subscriber status is now updated correctly for subscribers who do have any balance forward and the overall balance is 0.00. Prorate function has been updated so that it includes prorate items in checking for the term end date to sync to. Entering a single quote in the...
Maximize Your Experience at WISPAPALOOZA
You’ve been to industry conferences before. They’re a great place to learn about new tools and trends, expand your tech knowledge, get strategies to build your business and catch up with pals over a beer.You go to a big conference with great intentions, but it’s easy...
Sep 18, 2018 10:54 PM PST
Package tax calculation has been updated so that it correctly charge a tax for a newly added hotspot package.For ISPs with OpenSRS email service, password validator for email service will now display invalid if the password contains the username....
Sep 18, 2018 10:54 PM PST – Version 7.5
Package tax calculation has been updated so that it correctly charge a tax for a newly added hotspot package. For ISPs with OpenSRS email service, password validator for email service will now display invalid if the password contains the username.
Sep 16, 2018 10:08 PM PST – Version 7.5
Displaying a mass email template with a To filter containing a lot of "does not equal" to subscriber condition now loads faster because of loading optimizations. Activating, deactivating, or updating Fiber Circuit service now works as expected. Term End Date is now...
Sep 16, 2018 10:08 PM PST
Displaying a mass email template with a To filter containing a lot of “does not equal” to subscriber condition now loads faster because of loading optimizations.Activating, deactivating, or updating Fiber Circuit service now works as expected.Term...
What Happens When You Listen to Subscribers? #WISPSuccess
This August and September, we focused on how to listen to subscribers and deliver what they want. When your focus is to deliver just two of these three key ingredients to success — 1) quality product/service, 2) low price or 3) exceptional customer service — you’ll...
Sep 10, 2018 9:26 PM PST – Version 7.5
Prorate function has been updated so that the resulting amount for a negative custom recurring item is correct. ITEM column has been updated so that the user can tab or click on the next cell without forcing the first item on the list to be selected. X button has been...
Sep 10, 2018 9:26 PM PST
Prorate function has been updated so that the resulting amount for a negative custom recurring item is correct.ITEM column has been updated so that the user can tab or click on the next cell without forcing the first item on the list to be selected.X...
Sep 9, 2018 9:27 PM PST – Version 7.5
Bill Method and Auto-pay columns are now added to the New Package Report (Date Bound). Export to CSV now exports items in the subtables once. Quote item with a negative amount is now reversed with a positive amount when the quote is transitioned to an invoice.
Sep 9, 2018 9:27 PM PST
Bill Method and Auto-pay columns are now added to the New Package Report (Date Bound).Export to CSV now exports items in the subtables once.Quote item with a negative amount is now reversed with a positive amount when the quote is transitioned to an...
Sep 4, 2018 11:01 PM PST – Version 7.5
For multi-ISP app users, Ticket Types in the Settings window now display the complete list of available templates for the selected ISP. Also, hovering on the TSM icon in the main toolbar now displays the templates available for the subscriber's ISP. "Include Custom...
Sep 4, 2018 11:01 PM PST
For multi-ISP app users, Ticket Types in the Settings window now display the complete list of available templates for the selected ISP. Also, hovering on the TSM icon in the main toolbar now displays the templates available for the subscriber’s...
Want Big Bucks? Win with Service and Quality
You know it when you have an “out-of-this-world” customer service experience. Or, when the product you’ve chosen is the quality elite in its class. Think back to when you’ve had the very best quality in a product or service experience — an incredible dinner, for...
Sep 2, 2018 09:49 PM PST – Version 7.5
The IP address assigned to the account is now always taken from the latest log from the online users or the RADIUS accounting. The invoicing script has been updated to correctly set the default term count when billing a new package. Transaction ID is now added in the...
Sep 2, 2018 09:49 PM PST
The IP address assigned to the account is now always taken from the latest log from the online users or the RADIUS accounting.The invoicing script has been updated to correctly set the default term count when billing a new package.Transaction ID is...
Aug 29, 2018 9:35 PM PST – Version 7.5
Tax Payable column in Sales Tax Liability Accrual Report now displays correct amount. Item name in the subscriber's invoice is now used in Invoiced Item Group report 1 and 2. Subscribers with ACTIVE Wireless service report now displays the complete list of Mac Address...
Aug 29, 2018 9:35 PM PST
Tax Payable column in Sales Tax Liability Accrual Report now displays correct amount.Item name in the subscriber’s invoice is now used in Invoiced Item Group report 1 and 2.Subscribers with ACTIVE Wireless service report now displays the complete...
Do Your Subscribers Want the Kid-Glove Treatment?
You Can Be Successful Without Spending Much Time or Money on Customer Service Decisions, decisions…price, quality or service — which two? The right choice isn’t always obvious. When it comes to positioning your services to meet your subscribers’ wants, you may think...
Aug 28, 2018 9:54 PM PST – Version 7.5
Partially-refunded payments are now distributed correctly when a new invoice is generated. Bill Company merge field is now available for both Mass Email and Ticket templates. When using Package List w/ Info (All Info) merge field, Fiber Circuit service is now...
Aug 28, 2018 9:54 PM PST
Partially-refunded payments are now distributed correctly when a new invoice is generated.Bill Company merge field is now available for both Mass Email and Ticket templates.When using Package List w/ Info (All Info) merge field, Fiber Circuit service...
Great Customer Service and Low Price
You’ve seen the ads that tout rock-bottom prices. They’re peppered with the familiar, bright red explosions that say prices cannot get any lower. The newsprint page is jammed with products so there’s no white space to be found. All this says “inexpensive” in marketing...
Aug 21, 2018 10:00 PM PST – Version 7.5
Blank values are now saved for fields in the Forms setting. Last Modified date is now updated when clicking Open/Resolve button in TSM. Space at the beginning of the Address is now trimmed when setting the Address value of the Google Calendar ticket entry. For ISPs...
Aug 21, 2018 10:00 PM PST
Blank values are now saved for fields in the Forms setting.Last Modified date is now updated when clicking Open/Resolve button in TSM.Space at the beginning of the Address is now trimmed when setting the Address value of the Google Calendar ticket...
Aug 20, 2018 07:37 PM PST
Newly added Location ID will now display in the Location ID dropdown options.In the Add Package window, the [ ] Generate initial invoices [v] and [ ] Create separate invoices for each term options are now disabled if the Invoice Now option is...
Aug 20, 2018 07:37 PM PST – Version 7.5
Newly added Location ID will now display in the Location ID dropdown options. In the Add Package window, the [ ] Generate initial invoices [v] and [ ] Create separate invoices for each term options are now disabled if the Invoice Now option is unchecked. Also, the...
Aug 15, 2018 9:21 PM PST – Version 7.5
Updating payment method from eCheck to Credit Card in Account Manager will now ask for credit card data before changing the payment method of the subscriber only if the subscriber has no existing credit card on file. Source and Source Details fields will now only be...
Aug 15, 2018 9:21 PM PST
Updating payment method from eCheck to Credit Card in Account Manager will now ask for credit card data before changing the payment method of the subscriber only if the subscriber has no existing credit card on file.Source and Source Details fields...
Aug 14, 2018 10:16 PM PST – Version 7.5
Location ID column is now added to Sales Tax Report (Date Bound). Trailing zeros (0000) are now trimmed from Main Zip Code and Bill Zip Code when populating ticket address and zip code autocomplete list.
Aug 14, 2018 10:16 PM PST
Location ID column is now added to Sales Tax Report (Date Bound).Trailing zeros (0000) are now trimmed from Main Zip Code and Bill Zip Code when populating ticket address and zip code autocomplete list. [gs-fb-comments]
Aug 13, 2018 10:27 PM PST
Location ID column is now added to Sales Tax Report (Date Bound).Trailing zeros (0000) are now trimmed from Main Zip Code and Bill Zip Code when populating ticket address and zip code autocomplete list. [gs-fb-comments]
Use the Voice of the Customer to Maximize Profit
When you own a business you control your schedule and get to work half days every day. When you were a new business owner this sounded great. Then, you realized a half day is 12 hours. You’re busy — too busy to play with untested business theories. But, there’s one...
Aug 13, 2018 10:27 PM PST – Version 7.5
Triggered and scheduled email templates are now skipped when sending email via crons for deleted ISPs in visplimited.com or visp.us. Package's back-end item is now correctly updated upon quote to invoice transition. A history log is now added when updating the email...
Aug 8, 2018 11:19 PM PST – Version 7.5
For ISPs with enabled Oriental Bank merchant, the credit card no. and ACH account number are now updated correctly when the user modifies these details without removing the record first. Previous balance now considers the "Include Quote Amount" option in the...
Aug 8, 2018 11:19 PM PST
For ISPs with enabled Oriental Bank merchant, the credit card no. and ACH account number are now updated correctly when the user modifies these details without removing the record first.Previous balance now considers the “Include Quote...
Aug 7, 2018 9:51 PM PST – Version 7.5
feature 21239: AR Aging Report, Payments Received 2 Report, Sales Tax Report, and Sales Tax Liability Report now has a Cash Accounting Method available which will display the report based on your payment distribution data under Statements Tab if selected. Location ID...
Aug 6, 2018 10:47 PM PST
If a subscriber package has a custom name, the custom package name will now remain unchanged when a new service is added to a package via the Package Settings.Receive Payment window should now display the appropriate fields for the...
Aug 6, 2018 10:47 PM PST – Version 7.5
If a subscriber package has a custom name, the custom package name will now remain unchanged when a new service is added to a package via the Package Settings. Receive Payment window should now display the appropriate fields for the selected Method if there is no...
How to Handle Botnet Issues Affecting your MikroTik device
MikroTik issued an advisory to address a rogue botnet that is using a vulnerability in the RouterOS Winbox service, that was patched in v6.42.1 on April 23, 2018. All RouterOS devices offer free updates. Make sure you update your devices with the “Check for Updates”...
Aug 1, 2018 9:53 PM PST – Version 7.5
Auto-Populate IP script now checks first if no later login is found for such IP address before auto-populating the IP address to the wireless/hotspot service. When adding a package with Custom Tax Setting, selected custom flat rate and custom percent rate is now...
Jul 31, 2018 10:12 PM PST – Version 7.5
When viewing a payment with overdistribution, payment window now displays the over-distributed amount. Location ID options in the Primary Account Tab now includes user-entered Location ID from other subscribers. Unassign Equipment button is now disabled in the ISP...
Aug 1, 2018 9:53 PM PST
Auto-Populate IP script now checks first if no later login is found for such IP address before auto-populating the IP address to the wireless/hotspot service.When adding a package with Custom Tax Setting, selected custom flat rate and...
Jul 30, 2018 09:25 PM PST – Version 7.5
App users can now add a package in UBO even if the package has no email service and Send email option is checked. Username and Password are now removed from the <<Package List w/ Info (All Info)>> ticket types merge field content.
Jul 31, 2018 10:12 PM PST
When viewing a payment with overdistribution, payment window now displays the over-distributed amount.Location ID options in the Primary Account Tab now includes user-entered Location ID from other subscribers.Unassign Equipment button is...
Jul 29, 2018 10:23 PM PST – Version 7.5
ISP Site Equipment exception which happens when there are multiple frequencies saved for one SSID is now fixed. Moving forward, kindly use backslash ( / ) instead of comma ( , ) when adding multiple frequencies. FCC 477 report page should now display a status to...
Jul 30, 2018 09:25 PM PST
App users can now add a package in UBO even if the package has no email service and Send email option is checked.Username and Password are now removed from the <<Package List w/ Info (All Info)>> ticket types merge field...
Jul 29, 2018 10:23 PM PST
ISP Site Equipment exception which happens when there are multiple frequencies saved for one SSID is now fixed. Moving forward, kindly use backslash ( / ) instead of comma ( , ) when adding multiple frequencies.FCC 477 report page should...
July Roundup: Free Profits and Kill Waste with Lean
You’ve done the hard work to get your business started and you get to enjoy the fruit of your labor. Now, optimize the harvest each month and reap the rewards of true financial freedom. The Lean methodology is your key. Is there a better month to explore freedom than...
Jul 23, 2018 11:00 PM PST – Version 7.5
bug fix 21730 : Clicking on a subscriber quickly now displays the subscriber details at the lower tabs. bug fix 21801 : if the late fee is set to be added to a custom invoice, the late fee will be automatically added to a custom invoice if the current invoice of the...
Jul 23, 2018 11:00 PM PST
bug fix 21730 : Clicking on a subscriber quickly now displays the subscriber details at the lower tabs.bug fix 21801 : if the late fee is set to be added to a custom invoice, the late fee will be automatically added to a custom invoice if...
Jul 22, 2018 10:07 PM PST – Version 7.5
bug fix 21772 : Deleting an email address using the X button to its right now works as expected for email addresses with only the Billing checkbox checked. bug fix 21799 : When clicking Post Payment button in the Receive Payment window, the button will temporarily...
Jul 22, 2018 10:07 PM PST
bug fix 21772 : Deleting an email address using the X button to its right now works as expected for email addresses with only the Billing checkbox checked.bug fix 21799 : When clicking Post Payment button in the Receive Payment window, the...
Lean Wisdom: Implement Lean into Your WISP
Keep fat where it belongs — in your profit! Waste reduction is an inescapable part of Lean. Last week’s blog described how to implement a continuous improvement process into your workflow. It makes sense from the efficiency and cost-savings perspectives, but it...
Jul 16, 2018 10:19 PM PST – Version 7.5
polish 21790 : When scheduling an auto-delete action for a subscriber, Cancel Survey is now displayed if the setting is enabled for the ISP. bug fix 21791 : The invoicing script has been updated to use the Expires In data correctly. bug fix 21792 : For Payments...
Jul 16, 2018 10:19 PM PST
polish 21790 : When scheduling an auto-delete action for a subscriber, Cancel Survey is now displayed if the setting is enabled for the ISP.bug fix 21791 : The invoicing script has been updated to use the Expires In data correctly.bug...
Jul 11, 2018 10:38 PM PST – Version 7.5
polish fix 21787 : For equipment, the duplicate check behavior available for Serial No. field is now applied to both IMSI field and Asset Tag field. polish fix 21788 : Pre-signup Authentication is now moved to its own node in the Settings > Packages tab. Payment...
Jul 11, 2018 10:38 PM PST
polish fix 21787 : For equipment, the duplicate check behavior available for Serial No. field is now applied to both IMSI field and Asset Tag field.polish fix 21788 : Pre-signup Authentication is now moved to its own node in the Settings...
Lean Wisdom: 7 Steps to Reduce Waste and Costs
It’s one thing to know that waste reduction is important, it’s another thing to find and eliminate it. With so many moving parts to your WISP operation, where’s the best place to start? And, is it worth it?The short answer is, “Yes!” Even if you’re an efficient two-...
Jul 09, 2018 09:39 PM PST – Version 7.5
bug fix 21780 : Refund tooltip is now only displayed when Refund button is displayed in the Receive Payment window. bug fix 21781 : PDFs now display payment date based on the ISP's selected time zone. Payment is now distributed correctly on invoice generation if the...
Jul 09, 2018 09:39 PM PST
bug fix 21780 : Refund tooltip is now only displayed when Refund button is displayed in the Receive Payment window.bug fix 21781 : PDFs now display payment date based on the ISP’s selected time zone.Payment is now distributed correctly on...
Why Lean Matters to Your WISP
Reducing Waste Unlocks ProfitHow Lean Principles Contribute to Your Bottom-LineOne of the on-going issues most business owners have, no matter how successful they are, is how to maximize profit. It’s not uncommon for businesses to throw money at advertising and...
Jul 04, 2018 10:25 PM PST – Version 7.5
LTE CPE and LTE SIM link are now removed completely when deleting a subscriber. For newly-created ISPs without equipment, exception issue when viewing Equipment Manager is now fixed. When the last item of an invoice is removed, invoice behavior where the invoice will...
Jul 04, 2018 10:25 PM PST
LTE CPE and LTE SIM link are now removed completely when deleting a subscriber.For newly-created ISPs without equipment, exception issue when viewing Equipment Manager is now fixed.When the last item of an invoice is removed, invoice...
July 02, 2018 10:06 PM PST – Version 7.5
bug fix 21756 : The function for the invoice-based behaviour for paid-through date calculation has been updated so that the paid-through date updates correctly on posting payment toward the prorate invoice if it's generated after the full-term invoice. bug fix 21764 :...
July 02, 2018 10:06 PM PST
bug fix 21756 : The function for the invoice-based behaviour for paid-through date calculation has been updated so that the paid-through date updates correctly on posting payment toward the prorate invoice if it’s generated after the...
June 27, 2018 – Version 7.5
Delete Item button in the Statements Tab is now disabled only for "Load more / Previous Balance" item and if the app user has a disabled Delete Invoice/Payments user right. After successful signup, Location ID in URL is now saved as the location ID of the subscriber...
June 27, 2018
Delete Item button in the Statements Tab is now disabled only for “Load more / Previous Balance” item and if the app user has a disabled Delete Invoice/Payments user right.After successful signup, Location ID in URL is now saved as the...
June 26, 2018 – Version 7.5
"Allow international address" feature in UBO is now restored for some ISPs. Balance in Statements Tab, Main Table, and Account Manager should now display a consistent amount. Statements Tab now remains unchanged when clicking "Load more..." then switching to another...
June 26, 2018
Allow international address” feature in UBO is now restored for some ISPs.Balance in Statements Tab, Main Table, and Account Manager should now display a consistent amount.Statements Tab now remains unchanged when clicking “Load more…”...
June 25, 2018 – Version 7.5
bug fix 21750 : For multi-ISP app users, All ISPs option is now detected when loading reports. bug fix 21751 : Check No. in ISP Payment window is now removed. bug fix 21759 : "Load more..." and "Previous Balance" is now moved from the Memo column to the Description...
June 25, 2018
bug fix 21750 : For multi-ISP app users, All ISPs option is now detected when loading reports.bug fix 21751 : Check No. in ISP Payment window is now removed.bug fix 21759 : “Load more…” and “Previous Balance” is now moved from the Memo...
June 19, 2018 – Version 7.5
Clicking on a subscriber will continue to display the correct CPE status. Preview in Mass Email Manager should now display as expected. Expiration year greater than 2028 can now be saved successfully in Account Manager.
June 19, 2018
Clicking on a subscriber will continue to display the correct CPE status.Preview in Mass Email Manager should now display as expected.Expiration year greater than 2028 can now be saved successfully in Account Manager. [gs-fb-comments]
June 18, 2018 – Version 7.5
bug fix 21732 : The appropriate error message is now displayed when the transaction ID is not found when refunding a payment bug fix 21744 : Error on posting a payment on the modern Account Manager has been fixed. The code for displaying the Invoice window is now...
June 18, 2018
bug fix 21732 : The appropriate error message is now displayed when the transaction ID is not found when refunding a paymentbug fix 21744 : Error on posting a payment on the modern Account Manager has been fixed.The code for displaying the...
June 13, 2018 – Version 7.5
bug fix 21734 : When logging into UBO, UBO is automatically locked for multi-app users with one or more suspended ISPS if the selected subscriber is a subscriber of a suspended ISP. Tax Breakdown in Invoice window now excludes tax of voided invoice charges. Signup and...
June 13, 2018
bug fix 21734 : When logging into UBO, UBO is automatically locked for multi-app users with one or more suspended ISPS if the selected subscriber is a subscriber of a suspended ISP.Tax Breakdown in Invoice window now excludes tax of voided...
June 12, 2018 – Version 7.5
bug fix 21739 : ISP validation is now added when posting a payment. The Auto Populate IP script has been updated so that wireless and hotspot services no longer have duplicate IP address recorded in UBO after the network re-assigns the IP address. Code for setting...
June 12, 2018
bug fix 21739 : ISP validation is now added when posting a payment.The Auto Populate IP script has been updated so that wireless and hotspot services no longer have duplicate IP address recorded in UBO after the network re-assigns the IP...
June 05, 2018 – Version 7.5
bug fix 21729 : Clicking Restore button in Invoice Item Details window will now reload the invoice items table instead of inserting a thousand separator in the Item Rate amount. bug fix 21730 : Columns with empty values are now displayed without exception error. When...
June 05, 2018
bug fix 21729 : Clicking Restore button in Invoice Item Details window will now reload the invoice items table instead of inserting a thousand separator in the Item Rate amount.bug fix 21730 : Columns with empty values are now displayed...
June 03, 2018 – Version 7.5
bug fix 21719 : UBO query functions are now optimized. bug fix 21722 : Option to remove last Credit Card is now disabled only If Auto-pay is required for the ISP or if the subscriber is on Auto-pay. bug fix 21724 : The resulting term end date now syncs properly with...
June 03, 2018
bug fix 21719 : UBO query functions are now optimized.bug fix 21722 : Option to remove last Credit Card is now disabled only If Auto-pay is required for the ISP or if the subscriber is on Auto-pay.bug fix 21724 : The resulting term end...
May 29, 2018
polish fix 21720 : In Revenue per Location ID report, “Last Transaction Date” is now renamed to “Last Payment Date”. Also, “Current Invoice” is now replaced with “Last Invoice Date” which displays the invoice date of the last invoice added...
May 29, 2018 – Version 7.5
polish fix 21720 : In Revenue per Location ID report, "Last Transaction Date" is now renamed to "Last Payment Date". Also, "Current Invoice" is now replaced with "Last Invoice Date" which displays the invoice date of the last invoice added to the subscriber within the...
May 28, 2018 – Version 7.5
The Add Package -> Package Billing Options panel has been updated so that the term end date displayed syncs correctly based on the settings. The option to exclude a package from billing has been added to the package's Pricing panel. If enabled, the package will be...
May 28, 2018
The Add Package -> Package Billing Options panel has been updated so that the term end date displayed syncs correctly based on the settings.The option to exclude a package from billing has been added to the package’s Pricing panel. If...
May 27, 2018
bug fix 21633 : Sidebar menu now automatically collapses when loading the Account Manager through a mobile phone browser.Auto-populate IP script is now optimizedWhen generating a new invoice, advance payments are now distributed...
May 27, 2018 – Version 7.5
bug fix 21633 : Sidebar menu now automatically collapses when loading the Account Manager through a mobile phone browser. Auto-populate IP script is now optimized When generating a new invoice, advance payments are now distributed correctly. For Cayman Islands ISP,...
May 23, 2018 – Version 7.5
bug fix 21716 : Reschedule and re-assigning technician now works as expected. bug fix 21717 : Custom item term dates are now excluded for paid-through date calculation. Invoice Item Group Report 2 quantity sub-content count now matches the quantity count of the Item...
May 23, 2018
bug fix 21716 : Reschedule and re-assigning technician now works as expected.bug fix 21717 : Custom item term dates are now excluded for paid-through date calculation.Invoice Item Group Report 2 quantity sub-content count now matches the...
May 16, 2018
Subscriber Summary print version is now available for Ticket Types templates. Simply select Subscriber Summary as one of the print version of the template. If selected, it will add the template in the Print Subscriber Summary option under...
May 16, 2018 – Version 7.5
Subscriber Summary print version is now available for Ticket Types templates. Simply select Subscriber Summary as one of the print version of the template. If selected, it will add the template in the Print Subscriber Summary option under right-click menu >...
May 15, 2018
bug fix 21707 : Invoicing script has been updated to correctly bill packages, with recurring invoice item instance, that have recurring custom items tied to them.bug fix 21703 : When auto-pay is required in Account Manager, entering a...
May 15, 2018 – Version 7.5
bug fix 21707 : Invoicing script has been updated to correctly bill packages, with recurring invoice item instance, that have recurring custom items tied to them. bug fix 21703 : When auto-pay is required in Account Manager, entering a first Credit Card will now...
May 14, 2018
bug fix 21629 : History log for invoice close is now only added to ISP subscribers that have the closing scheduled during the time the script runs.bug fix 21704 : Exception when making changes to a status of a package and its services is...
May 14, 2018 – Version 7.5
bug fix 21629 : History log for invoice close is now only added to ISP subscribers that have the closing scheduled during the time the script runs. bug fix 21704 : Exception when making changes to a status of a package and its services is now fixed. bug fix 21705 :...
May 10, 2018 – Version 7.5
bug fix 21684 : "Any invoice whose payment status has turned due/past due" has been removed from the options for subscriber-based ISPs. Also, "Any subscribers whose payment status has turned due" has been added for subscriber-based ISPs. bug fix 21702 : Tax Exemption...
May 10, 2018
bug fix 21684 : “Any invoice whose payment status has turned due/past due” has been removed from the options for subscriber-based ISPs. Also, “Any subscribers whose payment status has turned due” has been added for subscriber-based...
May 09, 2018 – Version 7.5
polish 20709 : “Include Quote Amount” checkbox is now added in the Statements Tab. Unchecking will not include quote amount in calculating the balance of the subscriber in the Statements Tab. bug fix 21697 : Error in adding history log for eCheck auto-pay is now...
May 09, 2018
polish 20709 : “Include Quote Amount” checkbox is now added in the Statements Tab. Unchecking will not include quote amount in calculating the balance of the subscriber in the Statements Tab.bug fix 21697 : Error in adding history log for...
May 07, 2018
polish 21117 : Search is now added to the Notes and History tab.bug fix 21663 : invoicing script now generates correct dates and places the items in the correct invoices when billing additional packages.bug fix 21693 : Auto-bill reports...
May 07, 2018 – Version 7.5
polish 21117 : Search is now added to the Notes and History tab. bug fix 21663 : invoicing script now generates correct dates and places the items in the correct invoices when billing additional packages. bug fix 21693 : Auto-bill reports that are sent to ISPs now...
Apr 25, 2018 – Version 7.5
polish 21668 : Invoice Total, Invoice Payments, and Invoice Balance are now added as new columns in the Statements Tab. By default, Invoice Payments and Invoice Balance columns are hidden. feature 21674 : Non-Canadian ISP restriction has been removed on the toggle to...
Apr 25, 2018
polish 21668 : Invoice Total, Invoice Payments, and Invoice Balance are now added as new columns in the Statements Tab. By default, Invoice Payments and Invoice Balance columns are hidden.feature 21674 : Non-Canadian ISP restriction has...
Apr 24, 2018
bug fix 21663 : Grouped packages are now reversed correctly.bug fix 21667 : Dates for unscheduled tickets are now displayed as blank in all of the Ticket and Schedule reports. Also, Grand Total now displays the correct count of data...
Apr 24, 2018 – Version 7.5
bug fix 21663 : Grouped packages are now reversed correctly. bug fix 21667 : Dates for unscheduled tickets are now displayed as blank in all of the Ticket and Schedule reports. Also, Grand Total now displays the correct count of data displayed in the reports. Invoice...
Apr 18, 2018
bug fix 21657 : Term end date for recurring custom invoice items calculates as expected. Term end date has also been removed from an equipment invoice item’s description.bug fix 21660 : Revenue Per Location ID report now displays the...
Apr 18, 2018 – Version 7.5
bug fix 21657 : Term end date for recurring custom invoice items calculates as expected. Term end date has also been removed from an equipment invoice item's description. bug fix 21660 : Revenue Per Location ID report now displays the correctly calculated amount...
Apr 12, 2018 – Version 7.5
Service and BaiCells equipment link are now removed when deleting a subscriber which also deactivates the service. Summary Total by App User is now added to Payments Received Report. Moving a template from Subscriber Emails folder to other templates folder in the Mass...
Apr 12, 2018
Service and BaiCells equipment link are now removed when deleting a subscriber which also deactivates the service.Summary Total by App User is now added to Payments Received Report.Moving a template from Subscriber Emails folder to other...
Apr 11, 2018
bug fix 21521 : Package List w/ Info (All Info) merge field is now available for Ticket Templates.bug fix 21647 : eCheck Account Number required digits is now decreased from 5 to 4.bug fix 21651 : Toggle to allow uppercase for Wireless...
Apr 11, 2018 – Version 7.5
bug fix 21521 : Package List w/ Info (All Info) merge field is now available for Ticket Templates. bug fix 21647 : eCheck Account Number required digits is now decreased from 5 to 4. bug fix 21651 : Toggle to allow uppercase for Wireless username has been...
Apr 10, 2018
bug fix 21621 : ISP payment reminders can now be updated via UBO and ISP Account Manager.bug fix 21649 : Date in custom item description should now display as expected in PDFs.bug fix 21650 : When transitioning from quote to invoice, the...
Apr 10, 2018 – Version 7.5
bug fix 21621 : ISP payment reminders can now be updated via UBO and ISP Account Manager. bug fix 21649 : Date in custom item description should now display as expected in PDFs. bug fix 21650 : When transitioning from quote to invoice, the quote items are now...
Apr 04, 2018
polish fix 21640: Last Transaction Date and Credit Card number column are now added to the Revenue per Location ID (Date Bound) report.In Account Manager, payment amount field no longer accepts non-numeric characters except the dot and now...
Apr 04, 2018 – Version 7.5
polish fix 21640: Last Transaction Date and Credit Card number column are now added to the Revenue per Location ID (Date Bound) report. In Account Manager, payment amount field no longer accepts non-numeric characters except the dot and now displays invalid only if...
Apr 03, 2018
bug fix 21627 : Payment can now be processed for subscribers with & character in email address.bug fix 21628 : For invoice PDFs with tax breakdown displayed, New charges amount is now calculated and displayed correctly on the invoice...
Apr 03, 2018 – Version 7.5 and 8.0 Beta
bug fix 21627 : Payment can now be processed for subscribers with & character in email address. bug fix 21628 : For invoice PDFs with tax breakdown displayed, New charges amount is now calculated and displayed correctly on the invoice PDF. bug fix 21630 : When...
Mar 27, 2018
ISP can now edit the term end date in the Invoice Item Details window.ISP can now toggle the display of the auto-pay options in the PDF invoices, located under Settings > Billing > Forms.Invoice PDF for subscribers of ISPs with...
Mar 27, 2018 – Version 7.5 and 8.0 Beta
ISP can now edit the term end date in the Invoice Item Details window. ISP can now toggle the display of the auto-pay options in the PDF invoices, located under Settings > Billing > Forms. Invoice PDF for subscribers of ISPs with enabled display of package...
Mar 20, 2018 – Version 7.5 and 8.0 Beta
bug fix 21610 : Billing setting change prompt no longer displayed if there's no current term yet. Changes are automatically applied. bug fix 21619 : Undistributed Payments & Credits Report is now added to UBO under Report Center > Billing. Total Balance Due...
Mar 20, 2018
bug fix 21610 : Billing setting change prompt no longer displayed if there’s no current term yet. Changes are automatically applied.bug fix 21619 : Undistributed Payments & Credits Report is now added to UBO under Report Center >...
Mar 14, 2018
bug fix 21603 : Paid-through now updates correctly for invoice-based subscriber packages when there are 2 invoices with the same date for.Term dates of reversed package invoice items are no longer used by the invoicing script for...
Mar 14, 2018 – Version 7.5 and 8.0 Beta
bug fix 21603 : Paid-through now updates correctly for invoice-based subscriber packages when there are 2 invoices with the same date for. Term dates of reversed package invoice items are no longer used by the invoicing script for calculations. Posting a credit memo...
Mar 13, 2018
bug fix 21514 : When Account Manager is accessed via iframe, a message is now displayed with the link to open the Account Manager in a new tab.bug fix 21534 : The logic for the billing options in the Add Package window has been updated so...
Mar 13, 2018 – Version 7.5 and 8.0 Beta
bug fix 21514 : When Account Manager is accessed via iframe, a message is now displayed with the link to open the Account Manager in a new tab. bug fix 21534 : The logic for the billing options in the Add Package window has been updated so that the term count field...
Mar 07, 2018
bug fix 21594 : Auto action day can now be updated after auto actions are enabled in the Settings window.Crons should now run as expected.Package Includes character limit is now increased from 500 to 1500. [gs-fb-comments]
Mar 07, 2018 – Version 7.5 and 8.0 Beta
bug fix 21594 : Auto action day can now be updated after auto actions are enabled in the Settings window. Crons should now run as expected. Package Includes character limit is now increased from 500 to 1500.
Mar 06, 2018
bug fix 21581 : Projected Revenue Report now has an “Only display subscribers with projected invoice on the selected month and year” checkbox. Check this check box to only display subscribers who have an expected generated invoice on the...
Mar 06, 2018 – Version 7.5 and 8.0 Beta
bug fix 21581 : Projected Revenue Report now has an "Only display subscribers with projected invoice on the selected month and year" checkbox. Check this check box to only display subscribers who have an expected generated invoice on the selected month and year. bug...
Mar 01, 2018 – Version 7.5 and 8.0 Beta
bug fix 21580 : A subscriber with payment distribution above 1000 should now display correct paid-through date. bug fix 21582 : Require location ID option is now checked in Modern Website and Modern Signup. Print House Cost is now displayed before confirming to send...
Mar 01, 2018
bug fix 21580 : A subscriber with payment distribution above 1000 should now display correct paid-through date.bug fix 21582 : Require location ID option is now checked in Modern Website and Modern Signup.Print House Cost is now displayed...
Feb 28, 2018
bug fix 21574 : PDF for subscribers with long usernames should now display without errors in formatting.bug fix 21576 : Pay My Bill for ISPs in Modern Account Manager is now available again.bug fix 21578 : Subscribers for new ISPs such as...
Feb 28, 2018 – Version 7.5 and 8.0 Beta
bug fix 21574 : PDF for subscribers with long usernames should now display without errors in formatting. bug fix 21576 : Pay My Bill for ISPs in Modern Account Manager is now available again. bug fix 21578 : Subscribers for new ISPs such as vividfirst.com should now...
Feb 26, 2018 – Version 7.5 and 8.0 Beta
feature 21271, 21377: ISPs can now choose to auto-distribute payments when a payment is posted through the Account Manager or through Autopay. By default, this is activated for all ISPs. bug fix 21510: ISPs should now be able to pay through the Modern Account Manager....
Feb 26, 2018
feature 21271, 21377: ISPs can now choose to auto-distribute payments when a payment is posted through the Account Manager or through Autopay. By default, this is activated for all ISPs.bug fix 21510: ISPs should now be able to pay through...
Feb 21, 2018
bug fix 21558 : Payment or credit memo is now posted in UBO without errors when the subscriber has no existing invoices.Merchant Account Auto-pay option in Modern Account Manager now considers non-Credit Card and non-eCheck payment...
Feb 21, 2018 – Version 7.5 and 8.0 Beta
bug fix 21558 : Payment or credit memo is now posted in UBO without errors when the subscriber has no existing invoices. Merchant Account Auto-pay option in Modern Account Manager now considers non-Credit Card and non-eCheck payment methods.
Feb 20, 2018 – Version 7.5 and 8.0 Beta
bug fix 21532 : Subscribers should now be able to enter their new credit card in Modern Account Manager. bug fix 21554 : Balance forward of the subscriber's latest invoice (future invoices not included) is now the minimum payment needed to unsuspend a subscriber in...
Feb 19, 2018
bug fix 21532 : Subscribers should now be able to enter their new credit card in Modern Account Manager.bug fix 21554 : Balance forward of the subscriber’s latest invoice (future invoices not included) is now the minimum payment needed to...
Feb 19, 2018 – Version 7.5 and 8.0 Beta
bug fix 21539 : If there is no record yet, UBO now adds a record of the subscriber on the ISP's Stripe dashboard on updating the subscriber's credit card. Subscriber should now be able to pay online after editing their credit card. bug fix 21542 : Usage Chart in the...
Feb 14, 2018
bug fix 21535 : UBO now applies tax to the package set-up fee as expected.bug fix 21536 : ‘Any subscribers whose usage charge invoice has been generated’ trigger is now moved to Triggers > Wireless Usage under Mass Email Manager.bug...
Feb 14, 2018 – Version 7.5 and 8.0 Beta
bug fix 21535 : UBO now applies tax to the package set-up fee as expected. bug fix 21536 : 'Any subscribers whose usage charge invoice has been generated' trigger is now moved to Triggers > Wireless Usage under Mass Email Manager. bug fix 21543 : Updates for...
Feb 13, 2018
bug fix 21523 : Payment Received email confirmation is now sent to the ISP Billing Contact email when payment is processed through Modern Account Manager.bug fix 21529 : App user should now be able to check the “Process..” button for...
Feb 13, 2018 – Version 7.5 and 8.0 Beta
bug fix 21523 : Payment Received email confirmation is now sent to the ISP Billing Contact email when payment is processed through Modern Account Manager. bug fix 21529 : App user should now be able to check the "Process.." button for eCheck. The tooltip has been as...
Feb 10, 2018
bug fix 21532 : Subscribers should now be able to enter their new credit card in Modern Account Manager.bug fix 21554 : Balance forward of the subscriber’s latest invoice (future invoices not included) is now the minimum payment needed to...
Process Credit Card and Echeck payments with Stripe
We're pleased to report support for Stripe credit card and eCheck payment processing in UBO. To access, open the Settings > Payments > Merchant Account. Then, check the Enable Integrated Merchant Services in Ultimate Back Office and on the Account Manager....
Feb 08, 2018
bug fix 21489, 21508: The “Generate..” checkbox logic has been updated so that it takes into account past dates.bug fix 21512: ISP Invoice totals should update correctly from now.bug fix 21513: Zip Code and Phone issues should now display...
Feb 08, 2018 – Version 7.5 and 8.0 Beta
bug fix 21489, 21508: The "Generate.." checkbox logic has been updated so that it takes into account past dates. bug fix 21512: ISP Invoice totals should update correctly from now. bug fix 21513: Zip Code and Phone issues should now display and validate correctly in...
Feb 05, 2018
bug fix 21503 : Invoicing script no longer generates the next full term if the current term hasn’t ended yet.bug fix 21507 : Merge and Print PDF is now displayed for Foxit Reader.bug fix 21509 : Custom item terms are no longer included in...
Feb 05, 2018 – Version 7.5 and 8.0 Beta
bug fix 21503 : Invoicing script no longer generates the next full term if the current term hasn't ended yet. bug fix 21507 : Merge and Print PDF is now displayed for Foxit Reader. bug fix 21509 : Custom item terms are no longer included in the options for the sync to...
Feb 01, 2018
feature 21490 : Billing Due History Report is now available in UBO. This report displays invoice line item charges from all subscribers, within a given date range, based on invoice due date.bug fix 21500 : Apostrophe symbol in Redirect...
Feb 01, 2018 – Version 7.5 and 8.0 Beta
feature 21490 : Billing Due History Report is now available in UBO. This report displays invoice line item charges from all subscribers, within a given date range, based on invoice due date. bug fix 21500 : Apostrophe symbol in Redirect text and Redirect subtext is...
Jan 30, 2018
bug fix 21497: For French PDF, package term dates are now displayed with a new date format.Tax Breakdown label is now translated for French PDF.When viewing a payment and clicking on the left/right arrows, app user right is now checked...
Jan 30, 2018 – Version 7.5 and 8.0 Beta
bug fix 21497: For French PDF, package term dates are now displayed with a new date format. Tax Breakdown label is now translated for French PDF. When viewing a payment and clicking on the left/right arrows, app user right is now checked before enabling the Post...
How to Launch Winbox from UBO
If you're using Winbox for network management, you can launch the application from UBO from three different locations: Equipment Manager -> ISP Site Equipment tab -> IP address field Subscriber Equipment tab -> IP address field Main Table -> Equipment IP...
Jan 25, 2018
bug fix 21496 : Equipment notes now have an unlimited character limit.ISP’s Time Zone is now applied to the Check Login report.Credit cards can now be updated using the Modern Account Manager.winbox option for management is now available...
Jan 25, 2018 – Version 7.5 and 8.0 Beta
bug fix 21496 : Equipment notes now have an unlimited character limit. ISP's Time Zone is now applied to the Check Login report. Credit cards can now be updated using the Modern Account Manager. winbox option for management is now available and provides the user a way...
Jan 23, 2018
bug fix 21488 : Values are now trimmed before displaying in the main table to prevent sorting issues.bug fix 21491 : Adding a package will now correctly sync with an existing invoice with the same end term.bug fix 21492 : Hibernated...
Jan 23, 2018 – Version 7.5 and 8.0 Beta
bug fix 21488 : Values are now trimmed before displaying in the main table to prevent sorting issues. bug fix 21491 : Adding a package will now correctly sync with an existing invoice with the same end term. bug fix 21492 : Hibernated packages are no longer billed...
Oriental Bank Integration for Puerto Rico ISPs
To enable Oriental Bank for your ISP, go to the Settings window -> Billing tab -> Payments -> Merchant Account panel. Enable Integrated Merchant Services in Ultimate Back Office and on the Account Manager checkbox -- check to enable setting up your Oriental...
Jan 16, 2018
bug fix 21481: The preferred width for UBO is now adjusted to display a scrollbar when some components of UBO are already hidden.Graphs are now loading as expected for newer Saisei versions.Projected Revenue Report is now available in UBO....
Jan 16, 2018 – Version 7.5 and 8.0 Beta
bug fix 21481: The preferred width for UBO is now adjusted to display a scrollbar when some components of UBO are already hidden. Graphs are now loading as expected for newer Saisei versions. Projected Revenue Report is now available in UBO. This report displays all...
Choose which term to sync the new subscriber package
If you're an invoice-based billing ISP, whenever you add a new package to a subscriber, you can choose whether to sync the new package's term to an existing one or have it start a new term in full. In the Add Package window -> Package Billing Options -> Term End...
Jan 11, 2018
bug fix 21478 : Circumflex character is now recognized in UBO.bug fix 21480 : Auto-pay should now run for ISPs with Authorize.net merchant.Attachments are now uploaded in AWS S3 and can now be viewed in UBO. [gs-fb-comments]
Jan 11, 2018 – Version 7.5 and 8.0 Beta
bug fix 21478 : Circumflex character is now recognized in UBO. bug fix 21480 : Auto-pay should now run for ISPs with Authorize.net merchant. Attachments are now uploaded in AWS S3 and can now be viewed in UBO.
Jan 10, 2018
bug fix 21470 : Invoicing script no longer generates duplicate items.bug fix 21472: Adding of packages to a subscriber will now reflect the correct quantity of the packages for subscribers with no current invoice date set.Oriental Bank is...
Jan 10, 2018 – Version 7.5 and 8.0 Beta
bug fix 21470 : Invoicing script no longer generates duplicate items. bug fix 21472: Adding of packages to a subscriber will now reflect the correct quantity of the packages for subscribers with no current invoice date set. Oriental Bank is now available as merchant...
Jan 04, 2018
bug fix 21463 : Packages that are grouped should now be invoiced correctly on suspension and unsuspension.A text that displays loading of remaining subscribers is now displayed in the Usage Report for Wireless Service (Date Bound). Loading...
Jan 04, 2018 – Version 7.5 and 8.0 Beta
bug fix 21463 : Packages that are grouped should now be invoiced correctly on suspension and unsuspension. A text that displays loading of remaining subscribers is now displayed in the Usage Report for Wireless Service (Date Bound). Loading will still take time since...
Dec 18, 2017
bug fix 21450 : Tax name is now displayed in the Tax column for multi-ISP app users.bug fix 21452 : Tax of invoice charges now remains unchanged in the invoice window when deleting packages.bug fix 21455 : The @ symbol is now allowed in...
Dec 18, 2017 – Version 7.5 and 8.0 Beta
bug fix 21450 : Tax name is now displayed in the Tax column for multi-ISP app users. bug fix 21452 : Tax of invoice charges now remains unchanged in the invoice window when deleting packages. bug fix 21455 : The @ symbol is now allowed in the Primary Account Username...
Dec 13, 2017
feature 21373 : ISPs on invoice-based billing can now choose to either sync the term of the new package to an existing one or have it start its own term.bug fix 21448 : Display Tax in 2 decimal places checkbox is now added to the Sales Tax...
Dec 13, 2017 – Version 7.5 and 8.0 Beta
feature 21373 : ISPs on invoice-based billing can now choose to either sync the term of the new package to an existing one or have it start its own term. bug fix 21448 : Display Tax in 2 decimal places checkbox is now added to the Sales Tax Report for those ISPs who...
Dec 11, 2017
bug fix 21439 : Equipment Manager search now only displays results based on the selected label and field combination.bug fix 21441 : Number limit for Port field in equipment is now increased from 3 digits to 5 digits....
Dec 11, 2017 – Version 7.5 and 8.0 Beta
bug fix 21439 : Equipment Manager search now only displays results based on the selected label and field combination. bug fix 21441 : Number limit for Port field in equipment is now increased from 3 digits to 5 digits.
Dec 5, 2017
bug fix 21432 : Balance Forward amount is now trimmed to 2 decimal places when checking if subscriber will be unsuspended automatically after payment is posted.bug fix 21435 : Email field in Modern Signup now accepts email addresses with...
Dec 5, 2017 – Version 7.5 and 8.0 Beta
bug fix 21432 : Balance Forward amount is now trimmed to 2 decimal places when checking if subscriber will be unsuspended automatically after payment is posted. bug fix 21435 : Email field in Modern Signup now accepts email addresses with numbers in the domain. Header...
Dec 4, 2017
bug fix 21425 : Minimum payment to re-activate (Balance Forward) now considers reversals from the current invoice of the subscriber when unsuspending from Account Manager via online payment.bug fix 21428 : CSV export for Activity Report...
Dec 4, 2017 – Version 7.5 and 8.0 Beta
bug fix 21425 : Minimum payment to re-activate (Balance Forward) now considers reversals from the current invoice of the subscriber when unsuspending from Account Manager via online payment. bug fix 21428 : CSV export for Activity Report now exports complete history...
U.S. Broadband Subscribership is Expected to Double by 2021
Increased subscribership can be a crisis or opportunity – which will you be prepared for? The growth of broadband subscribers has slowed in recent years, but that is about to change. U.S. subscribership will climb from four million to eight million by 2021....
Nov 29, 2017
bug fix 21414 : Type dropdown change now enables the Save button in the ISP Site Equipment tab.French translations of PDF messages are now available on request.Reports and usage-based invoice items are now generated as expected for ISPs...
Nov 29, 2017 – Version 7.5 and 8.0 Beta
bug fix 21414 : Type dropdown change now enables the Save button in the ISP Site Equipment tab. French translations of PDF messages are now available on request. Reports and usage-based invoice items are now generated as expected for ISPs with SmartSession enabled....
Nov 28, 2017
IP addresses now sync correctly on Saisei.In the Receive Payment window, subscriber name is now blank when balance after payment is less than or equal to 0.Upgraded Google Calendar page now displays properly in the Google Calendar tab in...
Nov 28, 2017 – Version 7.5 and 8.0 Beta
IP addresses now sync correctly on Saisei. In the Receive Payment window, subscriber name is now blank when balance after payment is less than or equal to 0. Upgraded Google Calendar page now displays properly in the Google Calendar tab in TSM.
Nov 23, 2017
bug fix 21412: ISPs will now be unsuspended only if their balance is less than or equal to 0 after payment.bug fix 21414: Newly added equipment type now appears in the Type drop-down for equipment.bug fix 21416: Default payment date now...
Nov 23, 2017 – Version 7.5 and 8.0 Beta
bug fix 21412: ISPs will now be unsuspended only if their balance is less than or equal to 0 after payment. bug fix 21414: Newly added equipment type now appears in the Type drop-down for equipment. bug fix 21416: Default payment date now follows the time zone set in...
Nov 21, 2017
bug fix 21409 : winbox and ssh are now added to the Manage dropdown for equipment.bug fix 21411 : Package Information Report now displays “Include inactive packages” checkbox. Unchecking this new checkbox now removes the inactive...
Nov 21, 2017 – Version 7.5 and 8.0 Beta
bug fix 21409 : winbox and ssh are now added to the Manage dropdown for equipment. bug fix 21411 : Package Information Report now displays "Include inactive packages" checkbox. Unchecking this new checkbox now removes the inactive subscriber packages from the...
Nov 16, 2017
bug fix 21403: Invoice items can now be deleted successfully in the Invoice Item Details window.bug fix 21404: When searching in the Invoice Item Group Report and Invoice Item Group Report 2, Grand Total is now updated based on the search...
Nov 16, 2017 – Version 7.5 and 8.0 Beta
bug fix 21403: Invoice items can now be deleted successfully in the Invoice Item Details window. bug fix 21404: When searching in the Invoice Item Group Report and Invoice Item Group Report 2, Grand Total is now updated based on the search results. Invoice Items are...
Nov 14, 2017
bug fix 21385 : Ticket template with multiple merge fields now saves correctly after saving a ticket.bug fix 21394 : Down Burst and Up Burst initial values are now ignored when updating speed limits for those ISPs that have Saisei...
Nov 15, 2017
bug fix 21399 : Tax Settings in the Invoice Item Details window is now editable even if the subscriber has Tax Exempt enabled.bug fix 21401 : Deleting Recurring Invoice prompt now only displays when deleting an invoice and there are...
Nov 15, 2017 – Version 7.5 and 8.0 Beta
bug fix 21399 : Tax Settings in the Invoice Item Details window is now editable even if the subscriber has Tax Exempt enabled. bug fix 21401 : Deleting Recurring Invoice prompt now only displays when deleting an invoice and there are recurring items in the invoice....
Nov 14, 2017 – Version 7.5 and 8.0 Beta
bug fix 21385 : Ticket template with multiple merge fields now saves correctly after saving a ticket. bug fix 21394 : Down Burst and Up Burst initial values are now ignored when updating speed limits for those ISPs that have Saisei Integration enabled. bug fix...
Toggle to allow same device login for non-Multiple MAC packages
In Visp, you can setup packages where only one Mac, such as a wireless router, can be associated with a package. We call this a "Typical Fixed Wireless ISP Setup" with a 1 to 1 Package Service to MAC ratio. You can also setup a package to support multiple logins per...
Nov 6, 2017
bug fix 21384 : Rates should now update correctly in the recurring invoice item instance of the package when customising the package price.bug fix 21385 : Location ID has been added as an insert merge field item to the Ticket Templates...
Nov 6, 2017 – Version 7.5 and 8.0 Beta
bug fix 21384 : Rates should now update correctly in the recurring invoice item instance of the package when customising the package price. bug fix 21385 : Location ID has been added as an insert merge field item to the Ticket Templates feature. bug fix 21386 : The...
Manually set the Payment Date for your subscriber’s check payments
Have you ever had a subscriber check payment that didn't get processed on the day you received the check? There may be times you'd like to show certain payments on the day they should have been posted rather than the day you got around to it. You can now backdate...
Oct 30, 2017
ISP Primary Address 1 is now included when loading the default location for the mapping page.Dialup package will now be excluded when creating default packages for new ISPs. [gs-fb-comments]
Oct 30, 2017 – Version 7.5 and 8.0 Beta
ISP Primary Address 1 is now included when loading the default location for the mapping page. Dialup package will now be excluded when creating default packages for new ISPs.
Oct 26, 2017
bug fix 21375 : The auto action script should now take into account the hibernation limit of the package and keep the package from being hibernated if it has reached its limit for the term.bug fix 21376 : Payment Date is now posted based...
Oct 26, 2017 – Version 7.5 and 8.0 Beta
bug fix 21375 : The auto action script should now take into account the hibernation limit of the package and keep the package from being hibernated if it has reached its limit for the term. bug fix 21376 : Payment Date is now posted based on PST time if process...
Oct 24, 2017 – Version 7.5 and 8.0 Beta
Dynamic URL for rate limits is now applied to load data for Saisei Real Time Rates and Limits Graphs. App users can now change the Payment Date for payments, except for credit card and eCheck payments processed through UBO, Account Manager, and Autopay.
Oct 19 – 23, 2017
bug fix 21287 : ISP can now choose to disable duplicate MAC for non-multi-MAC packages through Settings > Packages > [wireless package] > Options > Package Devices.bug fix 21342 : ISPs who have items manager enabled (i.e. their...
Oct 19 – 23, 2017 – Version 7.5 and 8.0 Beta
bug fix 21287 : ISP can now choose to disable duplicate MAC for non-multi-MAC packages through Settings > Packages > [wireless package] > Options > Package Devices. bug fix 21342 : ISPs who have items manager enabled (i.e. their packages and subscriber's...
How to Link BaiCells Equipment with Wireless Service Devices
If you have BaiCells equipment, you can add them in UBO and link them to your subscribers' Wireless service devices for easier monitoring and management. To add LTE SIM and LTE CPE equipment, open the Equipment Manager window (go to Tools menu -> Equipment...
Oct 10, 2017
bug fix 21343: Quote totals now calculate correctly on updating the Quantity.bug fix 21348: Voided payments are now not included in the Payments Received Reports.bug fix 21351: Margins for invoice PDF are now adjusted to avoid hiding the...
Oct 10, 2017 – Version 7.5 and 8.0 Beta
bug fix 21343: Quote totals now calculate correctly on updating the Quantity. bug fix 21348: Voided payments are now not included in the Payments Received Reports. bug fix 21351: Margins for invoice PDF are now adjusted to avoid hiding the borderline. bug fix...
How to Require Subscriber Equipment Before Activating a Wireless Service
When your technician has set up equipment to your subscriber's location, you may want to require that they also show the CPE's relationship to your network SSID, AP, and Site. You can now do that in UBO. Go to ISP Settings > Application > Equipment Accounting...
Sep 26, 2017
bug fix 21280 : Equipment Manager codes have been optimized to avoid lockup when receiving inventory.bug fix 21323 : ISP can now use the “Include Unscheduled Tickets” option in the Ticket & Schedule Date Bound reports.bug...
Sep 26, 2017
bug fix 21280 : Equipment Manager codes have been optimized to avoid lockup when receiving inventory.bug fix 21323 : ISP can now use the “Include Unscheduled Tickets” option in the Ticket & Schedule Date Bound reports.bug...
Sep 26, 2017 – Version 7.5 and 8.0 Beta
bug fix 21280 : Equipment Manager codes have been optimized to avoid lockup when receiving inventory. bug fix 21323 : ISP can now use the "Include Unscheduled Tickets" option in the Ticket & Schedule Date Bound reports. bug fix 21326 : History log is now added...
Oct 24, 2017
Dynamic URL for rate limits is now applied to load data for Saisei Real Time Rates and Limits Graphs.App users can now change the Payment Date for payments, except for credit card and eCheck payments processed through UBO, Account Manager,...
Sep 20, 2017
bug fix 21312 : “There are no available packages for upgrade.” text is now displayed instead of an error page when packages have no other packages available for upgrade in the Modern Account Manager.bug fix 21314 : The Delete button is now...
Sep 20, 2017 – Version 7.5 and 8.0 Beta
bug fix 21312 : "There are no available packages for upgrade." text is now displayed instead of an error page when packages have no other packages available for upgrade in the Modern Account Manager. bug fix 21314 : The Delete button is now not triggered when pressing...
Sep 18, 2017
bug fix 21308 : Exception in the search field for Equipment Manager is now fixed.bug fix 21309 : If the only item on the invoice is the package item of a deleted package, the invoicing script no longer follows or syncs with its term...
Sep 18, 2017 – Version 7.5 and 8.0 Beta
bug fix 21308 : Exception in the search field for Equipment Manager is now fixed. bug fix 21309 : If the only item on the invoice is the package item of a deleted package, the invoicing script no longer follows or syncs with its term dates. bug fix 21312 : Custom...
Sep 14, 2017
bug fix 21304 : Auto-pay settings can now be saved successfully in the ISP Settings window.bug fix 21306 : Credits / debits / payments are now displayed correctly in the mini statement displayed in the Invoice window.bug...
Sep 14, 2017 – Version 7.5 and 8.0 Beta
bug fix 21304 : Auto-pay settings can now be saved successfully in the ISP Settings window. bug fix 21306 : Credits / debits / payments are now displayed correctly in the mini statement displayed in the Invoice window. bug fix 21308 : Equipment popups are now...
Sep 12, 2017
bug fix 21298 : Payments made in the Wifi capture page will now be posted to the active subscriber account with the same username used to logged into the capture page.bug fix 21299 : “Any subscriber whose recurring invoice has been...
Sep 12, 2017 – Version 7.5 and 8.0 Beta
bug fix 21298 : Payments made in the Wifi capture page will now be posted to the active subscriber account with the same username used to logged into the capture page. bug fix 21299 : "Any subscriber whose recurring invoice has been generated" trigger now includes...
Sep 7, 2017
bug fix 21290 : Subscriber Status is now displayed in the Invoice Item Group reports > Subscriber list popup.bug fix 21291 : Scheduled email templates are now only sent to subscribers with valid email addresses to avoid sending spam...
Sep 7, 2017 – Version 7.5 and 8.0 Beta
bug fix 21290 : Subscriber Status is now displayed in the Invoice Item Group reports > Subscriber list popup. bug fix 21291 : Scheduled email templates are now only sent to subscribers with valid email addresses to avoid sending spam bounce back emails. Add Tax...
Sep 6, 2017
bug fix 21285 : Period now displays correct date range based on selected month and year in the Visp Statement PDF.It may take a while but generating merge PDF for 3000+ invoices now successfully finishes. [gs-fb-comments]
Sep 6, 2017 – Version 7.5 and 8.0 Beta
bug fix 21285 : Period now displays correct date range based on selected month and year in the Visp Statement PDF. It may take a while but generating merge PDF for 3000+ invoices now successfully finishes.
Sep 5, 2017
bug fix 21169: Dragging of mouse pointer in the main table is now restricted.bug fix 21281: Custom taxes are now reflected correctly when generating new invoices for those ISP that now transitioned to use items manager.bug...
Sep 5, 2017 – Version 7.5 and 8.0 Beta
bug fix 21169: Dragging of mouse pointer in the main table is now restricted. bug fix 21281: Custom taxes are now reflected correctly when generating new invoices for those ISP that now transitioned to use items manager. bug fix 21283: Prompt now displays after Paypal...
Aug 31, 2017
bug fix 21278 : A new option is now added to the Prorate Settings when billing new packages: If the Term Start Day is set to “Last” and the bill start date does not fall on the actual last day of the month after the 28th, no prorate will...
Aug 31, 2017 – Version 7.5 and 8.0 Beta
bug fix 21278 : A new option is now added to the Prorate Settings when billing new packages: If the Term Start Day is set to "Last" and the bill start date does not fall on the actual last day of the month after the 28th, no prorate will be charged. This is unchecked...
Aug 23, 2017
bug fix 21273 : After clicking ‘Yes’ in the “Do you want to add additional equipment?” prompt, text cursor is now automatically placed at the MAC Address field.Attachment in the Notes and History tab now displays on single-click or...
Aug 23, 2017 – Version 7.5 and 8.0 Beta
bug fix 21273 : After clicking 'Yes' in the "Do you want to add additional equipment?" prompt, text cursor is now automatically placed at the MAC Address field. Attachment in the Notes and History tab now displays on single-click or double-click. When a subscriber is...
How to enable ReadyNet integration
ReadyNet provides a tool that uses the TR-069 standard to allow you to manage TR-069 devices. This is a huge improvement to the subscriber’s experience and lowers the ISP’s overhead. Visp supports quick access to these devices right from your Visp Equipment Manager....
Aug 15, 2017
In the Modern Account Manager, Email types headers for subscriber emails is now displayed as a single letter with the full label in the tooltip.Updating emails in legacy account manager now saves successfully.Editing the payment...
Aug 15, 2017 – Version 7.5 and 8.0 Beta
In the Modern Account Manager, Email types headers for subscriber emails is now displayed as a single letter with the full label in the tooltip. Updating emails in legacy account manager now saves successfully. Editing the payment distribution for a posted payment is...
Aug 14, 2017
bug fix 21267 : Comma is now automatically removed when entering an amount with a comma to display and store the correct amount. Also, entering an amount in the Rate column after a Tab key is pressed now replaces the 0.00 amount instead of...
Aug 14, 2017 – Version 7.5 and 8.0 Beta
bug fix 21267 : Comma is now automatically removed when entering an amount with a comma to display and store the correct amount. Also, entering an amount in the Rate column after a Tab key is pressed now replaces the 0.00 amount instead of appending it. bug...
Aug 10, 2017
Process Refund button is now linked to the “Post/Refund Payments & Credit/Debit Memos” app user right.Site Location is now added as an option for grouping similar equipment together in the ISP Site Equipment report.mbps is now...
Aug 10, 2017 – Version 7.5 and 8.0 Beta
Process Refund button is now linked to the “Post/Refund Payments & Credit/Debit Memos” app user right. Site Location is now added as an option for grouping similar equipment together in the ISP Site Equipment report. mbps is now displayed as Mbps in the Modern...
Aug 9, 2017
Refund button is now linked to the “Post/Refund Payments & Credit/Debit Memos” app user right.Long ISP domain is now displayed without being clipped in PDFs. [gs-fb-comments]
Aug 9, 2017 – Version 7.5 and 8.0 Beta
Refund button is now linked to the “Post/Refund Payments & Credit/Debit Memos” app user right. Long ISP domain is now displayed without being clipped in PDFs.
Aug 8, 2017
bug fix 21245: The first login for newly activated ISPs should now run smoothly.bug fix 21256: IFP payments can now be posted successfully through the Account Manager. Also, correct payment source and payment memo now displays appropriate...
Aug 8, 2017 – Version 7.5 and 8.0 Beta
bug fix 21245: The first login for newly activated ISPs should now run smoothly. bug fix 21256: IFP payments can now be posted successfully through the Account Manager. Also, correct payment source and payment memo now displays appropriate text. Payments of...
Aug 3, 2017
tticket fix 16734+ : Canadian ISPs can now pay in the Visp Account Manager.bug fix 21247 : Primary tab label or Billing tab label now turns red if there are missing required field values within their corresponding panel.bug...
Aug 3, 2017 – Version 7.5 and 8.0 Beta
tticket fix 16734+ : Canadian ISPs can now pay in the Visp Account Manager. bug fix 21247 : Primary tab label or Billing tab label now turns red if there are missing required field values within their corresponding panel. bug fix 21249 : Grace amount applied to...
Aug 1, 2017
bug fix 21204 : When clicking Deposit Funds in Support Site, app user will now be redirected to the payments page of the Visp Account Manager. This will now enable unsuspension once full payment is made via the Account Manager.bug...
Aug 1, 2017 – Version 7.5 and 8.0 Beta
bug fix 21204 : When clicking Deposit Funds in Support Site, app user will now be redirected to the payments page of the Visp Account Manager. This will now enable unsuspension once full payment is made via the Account Manager. bug fix 21230 : When "Add an activated...
Jul 28, 2017
bug fix 21229 : Subscriber Tax is now used as the default selected tax when adding a custom invoice item via Invoice Details window.bug fix 21230 : New “Add an activated email service account to the subscriber’s enabled email options.”...
Jul 28, 2017 – Version 7.5 and 8.0 Beta
bug fix 21229 : Subscriber Tax is now used as the default selected tax when adding a custom invoice item via Invoice Details window. bug fix 21230 : New "Add an activated email service account to the subscriber's enabled email options." checkbox is added in Settings...
Jul 25, 2017
bug fix 21221 : Activating an email service for subscribers with existing email addresses not stored in emails table will now add newly activated email to the email table, instead of replacing the existing email. Also, deactivating an...
Jul 25, 2017 – Version 7.5 and 8.0 Beta
bug fix 21221 : Activating an email service for subscribers with existing email addresses not stored in emails table will now add newly activated email to the email table, instead of replacing the existing email. Also, deactivating an email service now removes only...
Jul 20, 2017
bug fix 21217 : Checking for blank SSID field in the Equipment Manager is now triggered only when Frequency is filled up. Also, SSID field now accepts space and (.) symbol. In addition, loading of SSID has been optimized. Furthermore,...
Jul 20, 2017 – Version 7.5 and 8.0 Beta
bug fix 21217 : Checking for blank SSID field in the Equipment Manager is now triggered only when Frequency is filled up. Also, SSID field now accepts space and (.) symbol. In addition, loading of SSID has been optimized. Furthermore, after searching for an equipment,...
Jul 19, 2017
Hibernated packages are no longer billed.Auto Speed Reset days has been increased to a maximum of 365 days.In the AR Aging Report, Total Amount Due column now matches with the sum for the Total Aging columns. [gs-fb-comments]
Jul 19, 2017 – Version 7.5 and 8.0 Beta
Hibernated packages are no longer billed. Auto Speed Reset days has been increased to a maximum of 365 days. In the AR Aging Report, Total Amount Due column now matches with the sum for the Total Aging columns.
Jul 18, 2017
Reports now reset the data table when refreshing the page after using the Search box to filter data.Users can now integrate ReadyNet equipment into UBO. [gs-fb-comments]
Jul 18, 2017 – Version 7.5 and 8.0 Beta
Reports now reset the data table when refreshing the page after using the Search box to filter data. Users can now integrate ReadyNet equipment into UBO.
Jul 13, 2017
bug fix 21192 : Subscribers, who have Tax Exempt enabled, are no longer charged with tax when the invoicing script runs.bug fix 21201 : Entering a value starting with a decimal point for QTY and Amount fields now automatically displays 0...
Jul 13, 2017 – Version 7.5 and 8.0 Beta
bug fix 21192 : Subscribers, who have Tax Exempt enabled, are no longer charged with tax when the invoicing script runs. bug fix 21201 : Entering a value starting with a decimal point for QTY and Amount fields now automatically displays 0 before the decimal point. bug...
Jul 10 & 11, 2017
bug fix 21193: Company column is now added to all relevant Reports.bug fix 21194: Suspended Customers (Date Bound) report now has an Amount Due column.bug fix 21195: Additional validation is now added to make sure that uppercase letters of...
Jul 10 & 11, 2017 – Version 7.5 and 8.0 Beta
bug fix 21193: Company column is now added to all relevant Reports. bug fix 21194: Suspended Customers (Date Bound) report now has an Amount Due column. bug fix 21195: Additional validation is now added to make sure that uppercase letters of username will not be saved...
Jul 5, 2017
UBO 7.5 is now released.LTE SIM equipment and LTE SIM CPE can now be linked to your Wireless device through Baicells integration in UBO.EFT payment method is now added as an option in the ISP Settings > Merchant Account > Payment...
Jul 5, 2017 – Version 7.5 and 8.0 Beta
UBO 7.5 is now released. LTE SIM equipment and LTE SIM CPE can now be linked to your Wireless device through Baicells integration in UBO. EFT payment method is now added as an option in the ISP Settings > Merchant Account > Payment Options. This option is...
Jul 4, 2017
bug fix 21189: Exception when accessing mass email template or filter with “Status is empty” or “Status is not empty” condition is now fixed.tticket fix 16700: Subscriber Usage Report now displays the usage of active subscriber packages...
Jul 4, 2017 – Version 7.0 and 8.0 Beta
bug fix 21189: Exception when accessing mass email template or filter with "Status is empty" or "Status is not empty" condition is now fixed. tticket fix 16700: Subscriber Usage Report now displays the usage of active subscriber packages only. Adding a package with...
Automate reset of Speed Limits for Wireless services
One of the effective strategies to increase your profit is to upsell your services, and sometimes this will take putting in an offer from your other services as well. For example, if you want to upsell your DirecTV service, you could offer 90 days of internet speed...
Jun 29, 2017
bug fix 21181 : Package List w/ MAC and IP (Bulleted List) merge field is now added as one of the merge fields that can be used for the ticket template and mass email template. [Only available in UBO 8.0 Beta]bug fix 21182 : Subscribers...
Jun 29, 2017 – Version 7.0 and 8.0 Beta
bug fix 21181 : Package List w/ MAC and IP (Bulleted List) merge field is now added as one of the merge fields that can be used for the ticket template and mass email template. [Only available in UBO 8.0 Beta] bug fix 21182 : Subscribers who sign up through the modern...
Jun 27, 2017
bug fix 21140 : Address issue in the modern signup page is now fixed.Only in UBO 8.0 Beta:bug fix 21180 : Tooltip now displays when subscriber auto hibernate setting is hovered and subscriber package does not have a configured hibernate...
Jun 27, 2017 – Version 7.0 and 8.0 Beta
bug fix 21140 : Address issue in the modern signup page is now fixed. Only in UBO 8.0 Beta: bug fix 21180 : Tooltip now displays when subscriber auto hibernate setting is hovered and subscriber package does not have a configured hibernate setting. If Saisei...
Jun 21, 2017
bug fix 21174 : History log is now added when activating an email service through the Add Package window.bug fix 21176 : Software preferred width is now adjusted from 1152px to 1266px so that scroll bar now displays when components are cut...
Jun 21, 2017 – Version 7.0 and 8.0 Beta
bug fix 21174 : History log is now added when activating an email service through the Add Package window. bug fix 21176 : Software preferred width is now adjusted from 1152px to 1266px so that scroll bar now displays when components are cut off. bug fix 21177 :...
Jun 20, 2017
Auto-bill Start On Date can now be updated in the Quote window.ISPs on ProPay can now process full and partial refunds.In UBO, Transaction ID field is now always displayed for Paypal payment method in the Receive Payment window and is now...
Jun 20, 2017 – Version 7.0 and 8.0 Beta
Auto-bill Start On Date can now be updated in the Quote window. ISPs on ProPay can now process full and partial refunds. In UBO, Transaction ID field is now always displayed for Paypal payment method in the Receive Payment window and is now saved when the Paypal...
Jun 14, 2017
bug fix 21157 : Grace amount is now based on the last (non-future dated) invoice at the time the auto action script runs.bug fix 21163 : Case-sensitive validation is now added when updating a customer username.bug fix 21164 : Data sorted...
Jun 14, 2017 – Version 7.0 and 8.0 Beta
bug fix 21157 : Grace amount is now based on the last (non-future dated) invoice at the time the auto action script runs. bug fix 21163 : Case-sensitive validation is now added when updating a customer username. bug fix 21164 : Data sorted by Custom Field 1,2,3,4...
Jun 9, 2017
bug fix 21151: When a service is deactivated, additional MAC addresses are now deleted from the database.bug fix 21152: PHPMailer has been updated to avoid the “=” character issue for emails received by subscribers.Include/Exclude...
Jun 9, 2017 – Version 7.0 and 8.0 Beta
bug fix 21151: When a service is deactivated, additional MAC addresses are now deleted from the database. bug fix 21152: PHPMailer has been updated to avoid the "=" character issue for emails received by subscribers. Include/Exclude Suspended subscribers option for...
Jun 7, 2017
Viewing Statement PDF via generated link now loads the correct data based on the user-selected Statement date range.Source Details dropdown values are now only updated when the Source Details field value is updated in the lower tabs. This...
Saisei Integration in UBO
Setting up Saisei Integration Go to the Settings window -> Extensions -> Traffic Management panel, check the Enable Saisei Integration option, and enter your Saisei account credentials. After that, you can click on the Test button to run a connection test using...
Allow Pre-signup Authentication
Let's say you have a building that buys internet access from you that it supplies free and anonymously for all tenants. You earn revenue from the main connection but also when tenants upgrade to faster packages. Before, each of those tenants could not connect their...
Jun 7, 2017 – Version 7.0 and 8.0 Beta
Viewing Statement PDF via generated link now loads the correct data based on the user-selected Statement date range. Source Details dropdown values are now only updated when the Source Details field value is updated in the lower tabs. This is to make sure that those...
Jun 6, 2017
bug fix 21142 : Email window should now continue to display when hovering on the Attachments popup.bug fix 21144: For multi-ISP app users, clicking on a subscriber of another ISP now displays the Suspend/Unsuspend button correctly in the...
Jun 6, 2017 – Version 7.0 and 8.0 Beta
bug fix 21142 : Email window should now continue to display when hovering on the Attachments popup. bug fix 21144: For multi-ISP app users, clicking on a subscriber of another ISP now displays the Suspend/Unsuspend button correctly in the Packages tab. bug fix...
Jun 1, 2017 – Version 7.0 and 8.0 Beta
bug fix 21141: Legacy Signup now proceeds to process the payment if valid CVV is entered. tticket fix 16629+ : In the Subscriber Usage Report, Online Now usage for the last day of the current month is now removed from the 'Statistics for the month' section since the...
Jun 1, 2017
bug fix 21141: Legacy Signup now proceeds to process the payment if valid CVV is entered.tticket fix 16629+ : In the Subscriber Usage Report, Online Now usage for the last day of the current month is now removed from the ‘Statistics for...
May 30, 2017 – Version 7.0 and 8.0 Beta
Tax can now be deleted without errors in the ISP Settings. Tooltip now displays when hovering on the Hibernate button in the Modern Account Manager. Report totals now update when clearing the search field.
May 30, 2017
Tax can now be deleted without errors in the ISP Settings.Tooltip now displays when hovering on the Hibernate button in the Modern Account Manager.Report totals now update when clearing the search field. [gs-fb-comments]
How to prorate recurring custom invoice items
When you add and bill a package to your subscriber, UBO automatically creates a prorated item for the package's bill, if you've set these options in your billing Settings. Recurring Custom invoice items (like discounts or additional fees) are often connected to a...
May 25, 2017 – Version 7.0 and 8.0 Beta
Invoicing now prorates correctly after applying billing setting changes with reversals. Subscribers who have multiple equipment in their account with the same location are now only displayed once in the Average Revenue Per User Report (Grouped by ISP Site Location).
May 25, 2017
Invoicing now prorates correctly after applying billing setting changes with reversals.Subscribers who have multiple equipment in their account with the same location are now only displayed once in the Average Revenue Per User Report...
May 24, 2017 – Version 7.0 and 8.0 Beta
Totals for Sales Tax Report and Sales Tax Liability Report now matches. For ISPs who enabled flexible billing, multiple packages of a subscriber will now be invoiced if packages are set to be billed on a past/future bill start date.
May 24, 2017
Totals for Sales Tax Report and Sales Tax Liability Report now matches.For ISPs who enabled flexible billing, multiple packages of a subscriber will now be invoiced if packages are set to be billed on a past/future bill start date....
May 19, 2017 – Version 7.0 and 8.0 Beta
tticket fix 16567+ : Subscriber now gets usage-based triggered emails again if their new package has reached the trigger threshold.
May 18, 2017 – Version 7.0 and 8.0 Beta
bug fix 21121 : Text is now word-wrapped in the editor of the Add/Edit Ticket window. bug fix 21129 : Signup time for hotspot packages now displays the time based on the correct timezone of the ISP. Flexible day options for date type columns in the Filter feature are...
May 19, 2017
tticket fix 16567+ : Subscriber now gets usage-based triggered emails again if their new package has reached the trigger threshold. [gs-fb-comments]
May 18, 2017
bug fix 21121 : Text is now word-wrapped in the editor of the Add/Edit Ticket window.bug fix 21129 : Signup time for hotspot packages now displays the time based on the correct timezone of the ISP.Flexible day options for date type columns...
May 16, 2017 – Version 7.0 and 8.0 Beta
tticket fix 16571+ : Google Calendar page can now be loaded in UBO TSM. bug fix 21112 : Option to exclude hibernated subscribers in triggered emails is now added in the Mass Email Trigger Template Editor. [setting only available in UBO 8.0 Beta] App user can now...
May 16, 2017
tticket fix 16571+ : Google Calendar page can now be loaded in UBO TSM.bug fix 21112 : Option to exclude hibernated subscribers in triggered emails is now added in the Mass Email Trigger Template Editor. [setting only available in UBO 8.0...
May 12, 2017 – Version 7.0 and 8.0 Beta
bug fix 21118: Payment can now be posted when clicking on the Add Funds button of the ISP Payment window Paper Invoice column is now included when exporting the Amount Due Report. Exception when opening graphs in Equipment Ping are now fixed. Only in UBO 8.0 Beta:...
May 12, 2017
bug fix 21118: Payment can now be posted when clicking on the Add Funds button of the ISP Payment windowPaper Invoice column is now included when exporting the Amount Due Report.Exception when opening graphs in Equipment Ping are now...
May 11, 2017 – Version 7.0 and 8.0 Beta
bug fix 21107 : Tax exemption is now applied to the new item when the old one has been reversed. bug fix 21113 : Default Past Due filter and default Suspended filter now contain the correct status condition. bug fix 21114 : Paper Invoice column is now added to the...
May 11, 2017
bug fix 21107 : Tax exemption is now applied to the new item when the old one has been reversed.bug fix 21113 : Default Past Due filter and default Suspended filter now contain the correct status condition.bug fix 21114 : Paper Invoice...
May 10, 2017 – Version 7.0 and 8.0 Beta
tticket fix 16575+: Package instance id now remains unchanged if recurring custom invoice item is deleted from the Statements Tab. Refund button in the Payment window is now working again for ISPs with Auhorize.net Merchant Account. Tax settings are now converted...
May 10, 2017
tticket fix 16575+: Package instance id now remains unchanged if recurring custom invoice item is deleted from the Statements Tab.Refund button in the Payment window is now working again for ISPs with Auhorize.net Merchant Account.Tax...
May 9, 2017 – Version 8.0 Beta
bug fix 21102: Attachments popup in the Email Subscriber window now displays the attachments of the subscriber displayed in the Email Subscriber window title bar. bug fix 21108: Option to include Hibernated Subscribers when running auto-pay is now added in ISP...
May 9, 2017
bug fix 21102: Attachments popup in the Email Subscriber window now displays the attachments of the subscriber displayed in the Email Subscriber window title bar.bug fix 21108: Option to include Hibernated Subscribers when running auto-pay...
May 5, 2017 – Version 7.0 and 8.0 Beta
tticket fix 16571+ : Temporary warning message with a link to open their Google Calendar is now displayed in Google Calendar tab of TSM. [Fix for this issue is still being worked on.] bug fix 21046 : Subscriber package can now be deleted when subscriber still has no...
May 5, 2017
tticket fix 16571+ : Temporary warning message with a link to open their Google Calendar is now displayed in Google Calendar tab of TSM. [Fix for this issue is still being worked on.]bug fix 21046 : Subscriber package can now be deleted...
May 4, 2017 – Version 7.0 and 8.0 Beta
bug fix 21100 : When the recurring start date is set for an item, the term dates set are now correct. "Merge and Print" label is now renamed to "Merge" in the Print window. Only in UBO 8.0 Beta: Statements Tab label in the lower tabs is now readable using MAC....
May 4, 2017
bug fix 21100 : When the recurring start date is set for an item, the term dates set are now correct.“Merge and Print” label is now renamed to “Merge” in the Print window.Only in UBO 8.0 Beta:Statements Tab label in the lower tabs is now...
May 3, 2017 – Version 7.0 and 8.0 Beta
bug fix 21091 : When billing a new package with multiple initial terms and the ISP is in POST invoice behavior, it no longer skips the first month. bug fix 21099 : When adding a new package to a subscriber and bill start date is a future date, Invoice now function now...
May 3, 2017
bug fix 21091 : When billing a new package with multiple initial terms and the ISP is in POST invoice behavior, it no longer skips the first month.bug fix 21099 : When adding a new package to a subscriber and bill start date is a future...
May 2, 2017 – Version 7.0 and 8.0 Beta
bug fix 21097 : Hibernated packages are no longer included in auto-suspension. Option to add other attachments in the Email Subscriber window is now available for inactive subscribers with no invoices or payments yet. For Multi-ISP app users, list of ISPs in the...
May 2, 2017
bug fix 21097 : Hibernated packages are no longer included in auto-suspension.Option to add other attachments in the Email Subscriber window is now available for inactive subscribers with no invoices or payments yet.For Multi-ISP app...
Apr 28, 2017 – Version 7.0 and 8.0 Beta
bug fix 21091 : Invoices and invoice items now have correct dates on generating multiple terms for new packages. Cancellation Survey Report now has an option to include subscribers who were deleted but remained inactive because of his/her equipment. Only in UBO 8.0...
Apr 26, 2017 – Version 7.0 and 8.0 Beta
bug fix 21090 : Diners Club - North America credit cards are now included when checking for MasterCard credit card type. (Refer here) The text and subtext of the Modern Signup Redirect page can now be updated in Settings > Portals > Online Signup. The setting is...
Apr 26, 2017
bug fix 21090 : Diners Club – North America credit cards are now included when checking for MasterCard credit card type. (Refer here)The text and subtext of the Modern Signup Redirect page can now be updated in Settings > Portals >...
Apr 28, 2017
bug fix 21091 : Invoices and invoice items now have correct dates on generating multiple terms for new packages.Cancellation Survey Report now has an option to include subscribers who were deleted but remained inactive because of his/her...
Apr 21, 2017 – Version 7.0 and 8.0 Beta
bug fix 21055 : Delete in the right-click menu of a package in the ISP Settings window can now be clicked without a glitch happening. bug fix 21076 : The Accounts Receivable Report query has been optimized to support wide date range data. If the report is still...
Apr 21, 2017
bug fix 21055 : Delete in the right-click menu of a package in the ISP Settings window can now be clicked without a glitch happening.bug fix 21076 : The Accounts Receivable Report query has been optimized to support wide date range data....
Apr 20, 2017 – Version 7.0 and 8.0 Beta
bug fix 21071 : visp.net, Dave: noticed in his demo with an ISP that the modern portal loads very slowly In the TSM window, Deleted filter checkbox has been moved to the 3-dot menu beside reports and has been updated to "Include tickets of deleted subscribers" to make...
Apr 20, 2017
bug fix 21071 : visp.net, Dave: noticed in his demo with an ISP that the modern portal loads very slowlyIn the TSM window, Deleted filter checkbox has been moved to the 3-dot menu beside reports and has been updated to “Include tickets of...
How to Separate or Combine Subscriber Contact Details
Most subscribers want their mail sent to one primary address where they get their service. However, some subscribers may have a separate billing address. Visp gracefully supports this use case. To add or remove separate billing contact details: In the Contact box...
How to Identify Subscriber Email as Billing, Technical, and Marketing type
Multiple emails can be added to each subscriber record and flagged as emails for Billing, Technical or Marketing. This is valuable when your customer is a larger company with multiple contacts in specialized roles, such as accountant or system administrator. The...
Apr 19, 2017 – Version 7.0 and 8.0 Beta
bug fix 21087 : Cancellation Survey Report and Cancellation Survey Statistics report data now match. bug fix 21085 : When switching ISPs in the Add New Subscriber window, Fixed and Flexible Billing Options dates now display the correct default settings for the ISP...
Apr 19, 2017
bug fix 21087 : Cancellation Survey Report and Cancellation Survey Statistics report data now match.bug fix 21085 : When switching ISPs in the Add New Subscriber window, Fixed and Flexible Billing Options dates now display the correct...
Apr 18, 2017 – Version 8.0 Beta
bug fix 21074 : Invoice item window with listed invoice items now closes only when Close button is clicked. bug fix 21084 : ISP Access for an app user now only updates when ISP Access dropdown is edited. Recur Start Date for an invoice item charge now only saves when...
Apr 18, 2017
bug fix 21074 : Invoice item window with listed invoice items now closes only when Close button is clicked.bug fix 21084 : ISP Access for an app user now only updates when ISP Access dropdown is edited.Recur Start Date for an invoice item...
Apr 12, 2017 – Version 7.0 and 8.0 Beta
Billing History Report now displays invoice charges based on the date the item was added. Only in UBO 8.0 Beta: ISP can now select which features will exclude upload usage data. Voiding an invoice now includes the list of invoice charges also voided in the subscriber...
Apr 12, 2017
Billing History Report now displays invoice charges based on the date the item was added.Only in UBO 8.0 Beta:ISP can now select which features will exclude upload usage data.Voiding an invoice now includes the list of invoice charges also...
Apr 11, 2017 – Version 7.0 and 8.0 Beta
bug fix 21058 : Invoice item is automatically created in Quickbooks Online if duplicate or missing item error is returned from Quickbooks API. Apostrophe symbol is now removed to successfully post a payment when UBO is locked out. Credit memo now syncs successfully to...
Apr 11, 2017
bug fix 21058 : Invoice item is automatically created in Quickbooks Online if duplicate or missing item error is returned from Quickbooks API.Apostrophe symbol is now removed to successfully post a payment when UBO is locked out.Credit...
Apr 7, 2017 – Version 7.0 and 8.0 Beta
Invoice items are now added to the right invoices when the separate invoice option is selected when adding the package and billing it for multiple terms. Correct history log is now being added when processing ISP payment via UBO and via auto-pay. Throttle After for...
Apr 7, 2017
Invoice items are now added to the right invoices when the separate invoice option is selected when adding the package and billing it for multiple terms.Correct history log is now being added when processing ISP payment via UBO and via...
Apr 6, 2017
When an inactive subscriber with no subscribed package logs in the Modern Account Manager, error text now displays correctly.Only in UBO 8.0 Beta:Null pointer exceptions encountered in the Lower Tabs are now fixed.Error message in the...
Apr 6, 2017 – Version 7.0 and 8.0 Beta
When an inactive subscriber with no subscribed package logs in the Modern Account Manager, error text now displays correctly. Only in UBO 8.0 Beta: Null pointer exceptions encountered in the Lower Tabs are now fixed. Error message in the Email Subscriber window now...
Apr 5, 2017 – Version 7.0 and 8.0 Beta
bug fix 21058 : Invoice item is automatically created in Quickbooks Online if duplicate or missing item error is returned from Quickbooks API. When a subscriber signs up with the same address of an existing subscriber of an ISP, a warning now displays in the modern...
Apr 5, 2017
bug fix 21058 : Invoice item is automatically created in Quickbooks Online if duplicate or missing item error is returned from Quickbooks API.When a subscriber signs up with the same address of an existing subscriber of an ISP, a warning...
Mar 30, 2017 – Version 7.0 and 8.0 Beta
Registration Code added as a parameter (&refid=) in the Modern Portal URL now adds the code to an uneditable Registration Code field. The email notification settings have been moved from Portals to individual packages' settings. Forget Password modal window now...
Mar 30, 2017
Registration Code added as a parameter (&refid=) in the Modern Portal URL now adds the code to an uneditable Registration Code field.The email notification settings have been moved from Portals to individual packages’ settings.Forget...
Mar 29, 2017 – Version 7.0 and 8.0 Beta
bug fix 21033 : Rescheduling a ticket using a multi-ISP user should now be displaying the Google Calendar in the Google Calendar tab. bug fix 21050 : Filter queries have been optimized. Subscriber Count now added in ISP Site Equipment report. Deactivating a tax...
Mar 29, 2017
bug fix 21033 : Rescheduling a ticket using a multi-ISP user should now be displaying the Google Calendar in the Google Calendar tab.bug fix 21050 : Filter queries have been optimized.Subscriber Count now added in ISP Site Equipment...
Mar 24, 2017
bug fix 21045 : Google Calendar Print is now removed from the Google Calendar tab view since this action opens another window that is not supported using JavaFX browser.Captcha is now removed from Modern Signup page.Company of the ISP is...
Mar 24, 2017 – Version 7.0 and 8.0 Beta
bug fix 21045 : Google Calendar Print is now removed from the Google Calendar tab view since this action opens another window that is not supported using JavaFX browser. Captcha is now removed from Modern Signup page. Company of the ISP is now added to the email...
Mar 23, 2017 – Version 7.0 and 8.0 Beta
bug fix 21042 : Credit Card validation in Modern Signup has now been improved to include more Mastercard credit card numbers. tticket fix 16745+ : Queries for assigning an equipment to a subscriber have now been optimized.
Mar 22, 2017 – Version 7.0 and 8.0 Beta
bug fix 21040 : Date value for Bill Start Date field is now checked for invalid formatting when adding a new package to a subscriber. tticket fix 16477+ : Exception when adding or updating a new ticket is now fixed.
Mar 22, 2017
bug fix 21040 : Date value for Bill Start Date field is now checked for invalid formatting when adding a new package to a subscriber.tticket fix 16477+ : Exception when adding or updating a new ticket is now fixed....
Mar 21, 2017
bug fix 20900 : Report columns preferences are now stored in the browser infinitely, as long as browser cookies are enabled and cookies stored are not deleted.Exception when assigning a 4G CPE to a subscriber is now fixed....
Mar 21, 2017 – Version 7.0 and 8.0 Beta
bug fix 20900 : Report columns preferences are now stored in the browser infinitely, as long as browser cookies are enabled and cookies stored are not deleted. Exception when assigning a 4G CPE to a subscriber is now fixed.
Mar 17, 2017
Question mark sign is now saved correctly in the Package Description textarea.Landing page now loads correctly for those ISPs with saved Landing Page URL that starts with http:// or https:// .Password validation in Modern Online Signup is...
Mar 17, 2017 – Version 7.0 and 8.0 Beta
Question mark sign is now saved correctly in the Package Description textarea. Landing page now loads correctly for those ISPs with saved Landing Page URL that starts with http:// or https:// . Password validation in Modern Online Signup is now similar to the UBO...
Customize your subscriber’s package name
You might have a subscriber with many of the same packages on one invoice. An example of this came from a WISP in Texas that works with an oil company with dozens of monitored well locations each billed with the same package and each package is presented separately on...
Mar 14, 2017
bug fix 21036 : Invoice for new package is now assigned with correct due dates based on the ISP’s settings.Credit card view added for new subscribers now displays correctly in Modern Account Manager. [gs-fb-comments]
Mar 14, 2017 – Version 7.0 and 8.0 Beta
bug fix 21036 : Invoice for new package is now assigned with correct due dates based on the ISP's settings. Credit card view added for new subscribers now displays correctly in Modern Account Manager.
Mar 10, 2017
bug fix 21035 : Saving a new mass email template now adds the template successfully.bug fix 21037 : Unsuspend package now works as expected.Password validation in legacy signup page now matches the validation in UBO....
Mar 10, 2017 – Version 8.0 Beta
bug fix 21035 : Saving a new mass email template now adds the template successfully. bug fix 21037 : Unsuspend package now works as expected. Password validation in legacy signup page now matches the validation in UBO.
Mar 9, 2017
ISP can now customise a subscriber’s package name, which the invoicing script uses when generating the package’s invoice item (except for packages grouped together in one invoice item).When an email service is activated in UBO 8.0 Beta, it...
Mar 9, 2017 – Version 7.0 and 8.0 Beta
ISP can now customise a subscriber's package name, which the invoicing script uses when generating the package's invoice item (except for packages grouped together in one invoice item). When an email service is activated in UBO 8.0 Beta, it will automatically be added...
Toggle to exclude upload data from usage-based billing and reports
Some of the best business solutions simplify complex stuff to make it more approachable for more people. Look at the success of the iPhone, for example, with only one front button. Steve Jobs sacrificed even the back and menu buttons. Its design prioritizes...
Mar 8, 2017
bug fix 21032: Ticket Sync/Schedule history log now contains the google calendar id.Only in 8.0 Beta:bug fix 21026: Statements Tab calls have now been optimized.Grouped packages are now billed together in one invoice item correctly.ISP can...
Mar 8, 2017 – Version 7.0 and 8.0 Beta
bug fix 21032: Ticket Sync/Schedule history log now contains the google calendar id. Only in 8.0 Beta: bug fix 21026: Statements Tab calls have now been optimized. Grouped packages are now billed together in one invoice item correctly. ISP can now toggle to exclude...
Mar 7, 2017
bug fix 21015 : New subscribers with “Auto-Suspend x days after..” settings are now being excluded from auto-suspension as expected if the ISP has enabled exclusion of new subscribers.bug fix 21021 : Due ISP app users who are on Autopay...
Mar 7, 2017 – Version 7.0 and 8.0 Beta
bug fix 21015 : New subscribers with "Auto-Suspend x days after.." settings are now being excluded from auto-suspension as expected if the ISP has enabled exclusion of new subscribers. bug fix 21021 : Due ISP app users who are on Autopay will now not see pop-up...
Mar 3, 2017
bug fix 21021 : visplimited.com, Sherri: ISPs who are on Autopay are still seeing pop-up reminders when logged in to the UBO.For Canadian ISPs, subscriber address added through modern signup are now saved correctly in UBO.Password...
Mar 3, 2017 – Version 7.0
bug fix 21021 : visplimited.com, Sherri: ISPs who are on Autopay are still seeing pop-up reminders when logged in to the UBO. For Canadian ISPs, subscriber address added through modern signup are now saved correctly in UBO. Password character limit is now increased to...
Feb 28, 2017
bug fix 21004 : Summary of the ticket is now consistent when displayed in the Ticket window and the TSM table.bug fix 21016 : Alias service can now be accessed and activated in the Modern Account Manager.bug fix 21017 : If Term Start Day...
Feb 28, 2017 – Version 7.0 and 8.0 Beta
bug fix 21004 : Summary of the ticket is now consistent when displayed in the Ticket window and the TSM table. bug fix 21016 : Alias service can now be accessed and activated in the Modern Account Manager. bug fix 21017 : If Term Start Day is not advanced by a month...
Feb 24, 2017
Display max speed limit” checkbox located under ISP Settings > Online Signup is now only displayed when Online Signup is set to Modern.Passwords are now masked in the console for Modern Account Manager.In the Modern Signup page, error...
Feb 24, 2017 – Version 7.0 and 8.0 Beta
"Display max speed limit" checkbox located under ISP Settings > Online Signup is now only displayed when Online Signup is set to Modern. Passwords are now masked in the console for Modern Account Manager. In the Modern Signup page, error text now displays...
Feb 23, 2017
Changing a technician in Google Calendar now updates the assigned technician correctly when clicking Ticket Sync button in TSM.In Legacy Account manager, Username textfield is now changed to Username label in the Update Password page....
Feb 23, 2017 – Version 7.0 and 8.0 Beta
Changing a technician in Google Calendar now updates the assigned technician correctly when clicking Ticket Sync button in TSM. In Legacy Account manager, Username textfield is now changed to Username label in the Update Password page. Also, passwords are now masked...
Feb 22, 2017
In the Modern Account Manager, an additional behavior was added to avoid posting double payments when double clicking on the Post Payment button.15-min session timeout is now integrated with the Modern Account Manager which will log out...
Feb 22, 2017 – Version 7.0 and 8.0 Beta
In the Modern Account Manager, an additional behavior was added to avoid posting double payments when double clicking on the Post Payment button. 15-min session timeout is now integrated with the Modern Account Manager which will log out the subscribers after 15...
Feb 21, 2017
bug fix 21006 : Progress window now appears when attaching files in the Email Subscriber window or in the Mass Email Templates.bug fix 21008 : Default Tax when adding a new subscriber is now correctly populated for Canadian ISPs.Refund...
Feb 21, 2017 – Version 7.0 and 8.0 Beta
bug fix 21006 : Progress window now appears when attaching files in the Email Subscriber window or in the Mass Email Templates. bug fix 21008 : Default Tax when adding a new subscriber is now correctly populated for Canadian ISPs. Refund button for eCheck payment if...
Feb 17, 2017
bug fix 21000 : Balance forward is now only considered for late fee generation when the “Charge a late fee only if the subscriber is more than $ Past Due” is checked.Location id is now saved in session so that packages will still be...
Feb 17, 2017 – Version 7.0 and 8.0 Beta
bug fix 21000 : Balance forward is now only considered for late fee generation when the "Charge a late fee only if the subscriber is more than $ Past Due" is checked. Location id is now saved in session so that packages will still be filtered correctly even after...
Feb 16, 2017
bug fix 20998: New “Apply advanced payments to Aging columns” checkbox has now been added to the Accounts Receivable Aging Report. If checked, all negative values for the Aging columns will be displayed as zero values.If Location ID is...
Feb 16, 2017 – Version 7.0 and 8.0 Beta
bug fix 20998: New "Apply advanced payments to Aging columns" checkbox has now been added to the Accounts Receivable Aging Report. If checked, all negative values for the Aging columns will be displayed as zero values. If Location ID is required on signup, all...
Feb 15, 2017
bug fix 20996 : Ticket Sync now removes the google calendar id saved in the database if the ticket was deleted in Google Calendar.bug fix 20999 : If ISP does not bill in advance, adding a package no longer generates advance month if the...
Feb 15, 2017 – Version 7.0 and 8.0 Beta
bug fix 20996 : Ticket Sync now removes the google calendar id saved in the database if the ticket was deleted in Google Calendar. bug fix 20999 : If ISP does not bill in advance, adding a package no longer generates advance month if the invoice_day is the same with...
Feb 14, 2017
bug fix 20997 : Adding of recurring custom line items now sets the valid end term for the item.tticket fix 16422+ : Tax calculations are now correct for newly generated invoices of ISPs with Items Manager enabled.tticket...
Feb 14, 2017 – Version 7.0 and 8.0 Beta
bug fix 20997 : Adding of recurring custom line items now sets the valid end term for the item. tticket fix 16422+ : Tax calculations are now correct for newly generated invoices of ISPs with Items Manager enabled. tticket fix 16423+ : Correct invoices are now...
Feb 10, 2017
bug fix 20994 : Multiple packages are now displayed correctly in the Package column when exporting the main table to CSV.bug fix 20995 : Tax total in PDF is now consistent with the amount displayed in the Quote window.Only in UBO 8.0...
Feb 10, 2017 – Version 7.0 and 8.0 Beta
bug fix 20994 : Multiple packages are now displayed correctly in the Package column when exporting the main table to CSV. bug fix 20995 : Tax total in PDF is now consistent with the amount displayed in the Quote window. Only in UBO 8.0 Beta: Payments can now be...
Feb 9, 2017
bug fix 20992 : ISP payments are now reflecting in visplimited.com and visp.us UBO automatically after payment is posted.Credit cards and eCheck payments are now processed even if the subscriber’s address has an ampersand (&)...
Feb 9, 2017 – Version 7.0 and 8.0 Beta
bug fix 20992 : ISP payments are now reflecting in visplimited.com and visp.us UBO automatically after payment is posted. Credit cards and eCheck payments are now processed even if the subscriber's address has an ampersand (&) sign. Payment reminder option is now...
Feb 8, 2017
Company Name for the Modern Portals Website and Account Manager headers is now based on the Company field in Settings > My Visp.Company Name in the Contact Us node in ISP Settings window now displays correctly after saving changes.Only...
Feb 8, 2017 – Version 7.0 and 8.0 Beta
Company Name for the Modern Portals Website and Account Manager headers is now based on the Company field in Settings > My Visp. Company Name in the Contact Us node in ISP Settings window now displays correctly after saving changes. Only in UBO 8.0 Beta: 0.5 can...
Feb 7, 2017
Custom Location ID field is now populated correctly in the Primary Account Tab for app users who have no Add/Edit/Remove Subscribers right.Address details are now added in the Payments Received Report, with Address details columns set to...
Web TSM: Add and Edit Ticket
Tickets can be one of the fastest moving and evolving data sets at an ISP, so it saves time and errors when all your staff members are in sync. UBO 8 offers a web-based ticketing system that uses some of the latest technologies to instantly update all your staff when...
Filter AP dropdown in Location node of Equipment Tab
Do you have a growing list of APs and Site Equipment? In the Subscriber's Equipment tab, Location for a piece of equipment, there are now many improvements: Filters: The AP field includes both APs and Site Equipment, and as your equipment list grows, Site Equipment...
UBO 8 Beta: How to hide or display the subscriber’s bill first and last name on invoices
You may have some subscribers that may prefer to receive invoices with their company name only and not the first/last name. UBO 8 allows you to hide the bill name on the invoice being sent to these subscribers. Simply uncheck the "Include First/Last name on invoices"...
Distribute Payment to Invoices
Subscriber payments don't always line up with the invoices you sent. Where the payments got out of alignment with the invoices can be time-consuming to track down. UBO supports payments that associate automatically with the most likely invoice(s), so payments that...
Feb 7, 2017 – Version 7.0 and 8.0 Beta
Custom Location ID field is now populated correctly in the Primary Account Tab for app users who have no Add/Edit/Remove Subscribers right. Address details are now added in the Payments Received Report, with Address details columns set to be hidden on first display....
Enable mandatory RADIUS re-authentication after specific days
Occasionally, you may have an announcement you want to make sure gets in front of your subscribers. One way to accomplish this is through the login page. Go to Settings window, then Packages tab, and from the list select the package for which you want to enable the...
Feb 2, 2017
bug fix 20985 : When using MAC, clicking the Void button in the Invoice window now voids the invoice.In legacy Account Manager, subscribers can now proceed with Paypal payment if the subscriber has no credit card on file require terms of...
Feb 2, 2017 – Version 7.0 and 8.0 Beta
bug fix 20985 : When using MAC, clicking the Void button in the Invoice window now voids the invoice. In legacy Account Manager, subscribers can now proceed with Paypal payment if the subscriber has no credit card on file require terms of service is enabled. Clicking...
Jan 31, 2017
bug fix 20978 : For the Market Broadband feature, number of mailers should now populate correctly in the in the second Sheet/Tab named as Activation Addresses.Accounts Receivable Report now displays the invoice items of the invoice when...
Jan 31, 2017 – Version 7.0 and 8.0 Beta
bug fix 20978 : For the Market Broadband feature, number of mailers should now populate correctly in the in the second Sheet/Tab named as Activation Addresses. Accounts Receivable Report now displays the invoice items of the invoice when clicking on the + icon of the...
Jan 27, 2017
Custom Terms of Service now opens in a new tab when clicked from the ISP Portal.In Modern CSM, a scroll bar is now displayed in the sidebar when the window size is made smaller. Also, “No available package/hotspot for this type of...
Jan 27, 2017 – Version 7.0 and 8.0 Beta
Custom Terms of Service now opens in a new tab when clicked from the ISP Portal. In Modern CSM, a scroll bar is now displayed in the sidebar when the window size is made smaller. Also, "No available package/hotspot for this type of location.” is now displayed only if...
Account Manager : Hibernate your package
Hibernate your package on the Account Manager There are two ways with which you can hibernate your package through the Account Manager. 1. Hibernate and Reactivate package manually After logging in to the Account Manager, click on the Manage My Packages link in the...
Hibernating packages for vacationers and snowbirds
If you have subscribers who are going on an extended vacation or spend part of the year in another part of the world, there are several ways you can approach billing for these for the convenience of you and your subscribers: If they rent or lease the equipment and...
Jan 24, 2017
bug fix 20974 : The timestamp on View History in Notes & History now reflects the ISP timezone correctly.tticket fix 16383+ : Modern Account Manager now displays correct forwarding addresses for Alias service correctly....
Jan 24, 2017 – Version 7.0
bug fix 20974 : The timestamp on View History in Notes & History now reflects the ISP timezone correctly. tticket fix 16383+ : Modern Account Manager now displays correct forwarding addresses for Alias service correctly.
Jan 20, 2017
bug fix 20970 : Prorate items are now added to the same invoice.Packages Tab buttons are now displayed correctly when a package is still loading.Check Email and Online Help are now available for Modern Website and can be updated under ISP...
Jan 20, 2017 – Version 7.0
bug fix 20970 : Prorate items are now added to the same invoice. Packages Tab buttons are now displayed correctly when a package is still loading. Check Email and Online Help are now available for Modern Website and can be updated under ISP Settings > Portals >...
Jan 13, 2017
Country of the ISP is now the default country in the Modern Sign Up page.Subscriber history logs now display correct app user for logging history when auto actions run through the server. [gs-fb-comments]
Jan 13, 2017 – Version 7.0
Country of the ISP is now the default country in the Modern Sign Up page. Subscriber history logs now display correct app user for logging history when auto actions run through the server.
Jan 12, 2017
bug fix 20964 : Zip field in Equipment Tab location should now display correctly.tticket fix 16362+ : Payment Information page is now displayed when subscriber’s default payment method is not Credit Card or eCheck.In the Hosting Print...
Jan 12, 2017 – Version 7.0
bug fix 20964 : Zip field in Equipment Tab location should now display correctly. tticket fix 16362+ : Payment Information page is now displayed when subscriber's default payment method is not Credit Card or eCheck. In the Hosting Print Instructions page, hosting...
Jan 11, 2017
Nuuz page now automatically displays on default browser when app user logs in if there are new nuuz updates posted.Exception when adding Site in Equipment Manager is now fixed.Subscriber Username is now stored when payment...
Jan 11, 2017 – Version 7.0
Nuuz page now automatically displays on default browser when app user logs in if there are new nuuz updates posted. Exception when adding Site in Equipment Manager is now fixed. Subscriber Username is now stored when payment is posted. Payment due prompt is now not...
Jan 10, 2017
bug fix 20958 : Package is no longer double-billed on unsuspension.bug fix 20961 : Custom invoice item can now be viewed in the Invoice window.bug fix 20937 : Tax Exempt Subscribers report is now available in UBO under Subscriber...
Jan 10, 2017 – Version 7.0
bug fix 20958 : Package is no longer double-billed on unsuspension. bug fix 20961 : Custom invoice item can now be viewed in the Invoice window. bug fix 20937 : Tax Exempt Subscribers report is now available in UBO under Subscriber Reports. Subscriber Default Tax...
Set-up SmartSession authentication
Visp's HyperRadius has many unique powerful features, one of which is SmartSession. SmartSession will allow you to make changes to your subscribers that are authenticated on Mikrotik devices, on the fly, including disconnects and package speed changes, right from...
UBO 8 Beta : Custom package prices per subscriber
To allow and setup custom package pricing per subscriber: Go to Settings window -> Packages -> (select a package from the list) -> Pricing panel. Check the Allow custom pricing per subscriber for this package option. Setting custom price for a subscribed...
UBO 8 Beta : Invoice Item Details window
Opening the Invoice Item Details window More power has been added to UBO 8 Beta invoicing to give you more control over invoice items. This new feature also improves compatibility for QuickBooks Online sync. Method 1: Double-clicking on any item or empty row in the...
Jan 6, 2017
bug fix 20952 : Embed image feature now works in the Mass Email Manager and the Email Subscriber window.bug fix 20957 : Subscriber data now load as expected in the lower tab when selecting the subscriber.Smart Session now works on service...
Jan 6, 2017 – Version 7.0
bug fix 20952 : Embed image feature now works in the Mass Email Manager and the Email Subscriber window. bug fix 20957 : Subscriber data now load as expected in the lower tab when selecting the subscriber. Smart Session now works on service deactivation and package...
Jan 5, 2017
bug fix 20953 : The Invoice Due Date of invoices with Amount Due equal to less than 0.00 are no longer included when changing the subscriber’s status to Past Due.SmartSession feature and Require re-authentication every X days feature is...
Jan 5, 2017 – Version 7.0
bug fix 20953 : The Invoice Due Date of invoices with Amount Due equal to less than 0.00 are no longer included when changing the subscriber's status to Past Due. SmartSession feature and Require re-authentication every X days feature is now added to UBO. Late Fee...
Jan 4, 2017
bug fix 20947 : Minimum amount to pay for unsuspension in Account Manager is now based on the balance forward of the latest invoice of the subscriber. Also, payments and credits added to the subscriber are also being considered.Tomorrow...
Jan 4, 2017 – Version 7.0
bug fix 20947 : Minimum amount to pay for unsuspension in Account Manager is now based on the balance forward of the latest invoice of the subscriber. Also, payments and credits added to the subscriber are also being considered. Tomorrow option is now added...
How to Enable a non-Mikrotik IP for HyperRadius
If you frequently add or modify non-Mikrotik Network Access Servers, such as Peplink or Ruckus, for subscriber authentication, UBO can save you a call to our Client Success Team for each server that's added. If it's just one or two servers and you are not modifying...
Activate Modern Portals
To update your portals from Legacy to Modern, go to Settings > Portals tab. You can toggle the following portals to Modern: Account Manager Portal Website (under Brandable Portal Settings) Online Signup Account Manager In the Account Manager node, you can set your...
Dec 21, 2016
bug fix 20939: Exception when viewing a refund is now fixed.Add Package window user interface is now updated to simplify UI. [gs-fb-comments]
Dec 21, 2016 – Version 7.0
bug fix 20939: Exception when viewing a refund is now fixed. Add Package window user interface is now updated to simplify UI.
Dec 20, 2016
IP Address can now be added manually to RADIUS (for selected ISPs only).bug fix 20816 : There is now a delay when calling ground elevation to lessen the elevation calls. Also, a Ground Elevation checkbox is now unchecked by default.bug...
Dec 20, 2016 – Version 7.0
IP Address can now be added manually to RADIUS (for selected ISPs only). bug fix 20816 : There is now a delay when calling ground elevation to lessen the elevation calls. Also, a Ground Elevation checkbox is now unchecked by default. bug fix 20930 : Billing History...
Dec 16, 2016
bug fix 20926 : Daylight Savings time for Central Time (US & Canada) display in TSM is now fixedIn Settings > Package Invoicing, text for Invoicing for Packages now displays “Set the following settings as default: [ ] when invoices...
Dec 16, 2016 – Version 7.0
bug fix 20926 : Daylight Savings time for Central Time (US & Canada) display in TSM is now fixed In Settings > Package Invoicing, text for Invoicing for Packages now displays "Set the following settings as default: [ ] when invoices are automatically generated,...
Dec 14-15, 2016
bug fix 20915 : Error prompt would now only be displayed when there are errors scheduling the ticket.bug fix 20929 : Users can now toggle to auto-start bill a custom quote item on a specific date or not.Modern Website footer now displays...
Dec 14-15, 2016 – Version 7.0
bug fix 20915 : Error prompt would now only be displayed when there are errors scheduling the ticket. bug fix 20929 : Users can now toggle to auto-start bill a custom quote item on a specific date or not. Modern Website footer now displays correctly in mobile view....
Dec 13, 2016
When updating a package in the ISP Settings window, description is now only added in the ISP history logs if it package description is edited.ISP Captive payment is now added to UBO.Portal website, signup, and account manager can now be...
Dec 13, 2016 – Version 7.0
When updating a package in the ISP Settings window, description is now only added in the ISP history logs if it package description is edited. ISP Captive payment is now added to UBO. Portal website, signup, and account manager can now be switched to Modern.
Dec 7, 2016
bug fix 20922 : History logs are now added when speed limit and usage-based billing are updated in the ISP Settings window. [gs-fb-comments]
Move incomplete subscribers to another ISP
UBO allows you to manage several ISP brands from a single user login. This is great when you have resellers that sell your brand or their own on your network because they can view their own subscribers but not the subscribers of your other resellers, but you can view...
Dec 7, 2016 – Version 7.0
bug fix 20922 : History logs are now added when speed limit and usage-based billing are updated in the ISP Settings window.
Dec 6, 2016
feature fix 20816 : Mapping API key can now be manually entered by the ISP.bug fix 20924 : Subscriber will now be unsuspended automatically when posting full payment. [gs-fb-comments]
Dec 6, 2016 – Version 7.0
feature fix 20816 : Mapping API key can now be manually entered by the ISP. bug fix 20924 : Subscriber will now be unsuspended automatically when posting full payment.
Create your own Google Maps Geocoding and Elevation API key for your Mapping page
Go to Google Maps API > Maps JavaScript API page. You need to login to your Google Account which can be the same with the Google Calendar account entered in UBO. First, we need to get and enable the Google Maps Javascript API. Simply click on Get a Key button. A...
Nov 30, 2016
bug fix 20918 : Missing icon is now removed between Ticket & Schedule icon and Receive Payment Icon when Equipment Management is disabled. [gs-fb-comments]
Nov 30, 2016 – Version 7.0
bug fix 20918 : Missing icon is now removed between Ticket & Schedule icon and Receive Payment Icon when Equipment Management is disabled.
UBO 8 Beta : ISP Configuration: Package Invoicing
Ultimate Back Office (UBO) now gives you new options to modify on how your packages will be invoiced on different subscriber and package conditions. You can now choose to continue or stop invoicing your suspended packages. To do this, just select an option that you...
UBO 8 Beta : Settings : Invoicing : Billing : Prorate Options
Packages are added anytime within the year. What if you have the option to charge a package from the date it was added? Go to Setting > Invoicing > Billing > Prorate Options. Set the prorate rule for the 1st invoice of a newly added package. Set the prorate...
Nov 29, 2016
Exception when selecting ‘Add New…’ Tax under Billing Options Tab is now fixed. [gs-fb-comments]
Nov 29, 2016 – Version 7.0
Exception when selecting 'Add New...' Tax under Billing Options Tab is now fixed.
ISP Settings : MarketBroadband Integration Set-up
The Ultimate Back Office and MarketBroadband integration is set-up in the Settings window -> Extensions -> MarketBroadband.com (Beta) panel. Enable Market Broadband account integration checkbox - check to enable the Username and Password fields and to...
Linking SSID to a selected AP in the Equipment Tab
To link the SSID to your subscriber's equipment, first add SSIDs to your Site Equipment or AP in the Equipment Manager. Go to Equipment Manager > ISP Site Equipment Tab and click on the SSID node of your selected equipment. After adding the SSIDs for the Site...
Nov 23, 2016
bug fix 20916 : Total Non-Taxed Sales column is now added in the Grand Total of the Sales Tax Liability report.Modal effect of ISP Settings window temporarily removed to avoid causing additional issues. [gs-fb-comments]
Nov 23, 2016 – Version 7.0
bug fix 20916 : Total Non-Taxed Sales column is now added in the Grand Total of the Sales Tax Liability report. Modal effect of ISP Settings window temporarily removed to avoid causing additional issues.
Nov 22, 2016
feature 20907 : Three new reports are now added to UBO: Cancellation Survey Statistics Report (Date Bound) report under Marketing reports, Install Revenue Projection Report (Date Bound) report and Ticket Statistics Report (Date Bound)...
Nov 22, 2016 – Version 7.0
feature 20907 : Three new reports are now added to UBO: Cancellation Survey Statistics Report (Date Bound) report under Marketing reports, Install Revenue Projection Report (Date Bound) report and Ticket Statistics Report (Date Bound) report under Tickets and Schedule...
Nov 17, 2016
bug fix 20904 : Clicking x icon for auto action set in subscriber now works as expected in MAC.All instance of Pledge merge fields in Mass Email are now renamed to Prepaid Support Event merge fields. [gs-fb-comments]
Nov 17, 2016 – Version 7.0
bug fix 20904 : Clicking x icon for auto action set in subscriber now works as expected in MAC. All instance of Pledge merge fields in Mass Email are now renamed to Prepaid Support Event merge fields.
Nov 16, 2016
SSID for the selected AP can now be linked to the assigned equipment under Equipment Tab.If card type is restricted for the ISP, auto-pay now ignores the restricted card and will not run auto-pay for the credit card.When restricting a...
Nov 16, 2016 – Version 7.0
SSID for the selected AP can now be linked to the assigned equipment under Equipment Tab. If card type is restricted for the ISP, auto-pay now ignores the restricted card and will not run auto-pay for the credit card. When restricting a card, Cash is now automatically...
Nov 15, 2016
bug fix 20906 : Invoice Defaults should now display correctly in Settings window.bug fix 20909 : Packages without wireless service can now be deleted successfully.Credit card numbers of disabled credit card types are now strictly not...
Nov 15, 2016 – Version 7.0
bug fix 20906 : Invoice Defaults should now display correctly in Settings window. bug fix 20909 : Packages without wireless service can now be deleted successfully. Credit card numbers of disabled credit card types are now strictly not accepted in the Account Manager....
Nov 11, 2016
bug fix 20908 : Post Payment button in the Receive Payment window is now enabled for Mastercard if not restricted in UBO Settings.Changing of default card in Account Manager now adds a history log in the subscriber’s history....
Nov 11, 2016 – Version 7.0
bug fix 20908 : Post Payment button in the Receive Payment window is now enabled for Mastercard if not restricted in UBO Settings. Changing of default card in Account Manager now adds a history log in the subscriber's history.
Nov 10, 2016
bug fix 20901 : Bahamas ISPs should now be able to pay to Visp through UBO.If card type of the credit card being used to processed is restricted in UBO, Post payment button in the Receive Payment window is now disabled.If card type of...
Nov 10, 2016 – Version 7.0
bug fix 20901 : Bahamas ISPs should now be able to pay to Visp through UBO. If card type of the credit card being used to processed is restricted in UBO, Post payment button in the Receive Payment window is now disabled. If card type of default credit card is...
Nov 9, 2016
Credit card numbers of disabled credit card types are now strictly not accepted upon signup.Zero price for different billing cycles is now hidden on signup page when there is a non-zero price setting for at least one billing cycle of the...
Nov 9, 2016 – Version 7.0
Credit card numbers of disabled credit card types are now strictly not accepted upon signup. Zero price for different billing cycles is now hidden on signup page when there is a non-zero price setting for at least one billing cycle of the package.
Nov 8, 2016
bug fix 20816 : A warning will now be displayed on the upper portion of the mapping page beside Ground Elevation when the mapping API limit is reached.bug fix 20894 : After posting a payment, Subscriber name in the Receive Payment now...
Nov 8, 2016 – Version 7.0
bug fix 20816 : A warning will now be displayed on the upper portion of the mapping page beside Ground Elevation when the mapping API limit is reached. bug fix 20894 : After posting a payment, Subscriber name in the Receive Payment now remains displayed if the balance...
Nov 4, 2016 – Version 7.0
bug fix 20894 : After posting a payment to a suspended subscriber, correct Balance Due amount is now displayed correctly in the main table. bug fix 20895 : When clicking Post Payment button, it will now only posts the payment once. bug fix 20896 : Text with...
Nov 4, 2016
bug fix 20894 : After posting a payment to a suspended subscriber, correct Balance Due amount is now displayed correctly in the main table.bug fix 20895 : When clicking Post Payment button, it will now only posts the payment once.bug...
Nov 3, 2016 – Version 7.0
tticket fix 16099+ : When viewing your user's device, the timezone selected in your ISP Settings is now applied.
Nov 3, 2016
tticket fix 16099+ : When viewing your user’s device, the timezone selected in your ISP Settings is now applied. [gs-fb-comments]
Oct 28, 2016 – Version 7.0
Optimizations have been made when loading the Packages tab of the ISP Settings window. Adding and deleting packages in the ISP Settings window should now process faster than before.
Oct 28, 2016
Optimizations have been made when loading the Packages tab of the ISP Settings window. Adding and deleting packages in the ISP Settings window should now process faster than before. [gs-fb-comments]
Oct 27, 2016 – Version 7.0
bug fix 20876 : SQL exceptions when running auto-pay are now fixed. bug fix 20877 : Lower tabs should now be populated correctly when selecting a subscriber. bug fix 20882 : Tower Coverage prequalification data can now be accessed in the Prequalification Data under...
Oct 27, 2016
bug fix 20876 : SQL exceptions when running auto-pay are now fixed.bug fix 20877 : Lower tabs should now be populated correctly when selecting a subscriber.bug fix 20882 : Tower Coverage prequalification data can now be accessed in the...
Oct 11, 2016 – Version 7.0
In the subscriber's Account manager, only the changes made in the Account Manager are now logged in the subscriber's history. Also, if account manager auto-pay is required, the subscriber is now automatically on auto-pay when adding a new card.
Oct 11, 2016
In the subscriber’s Account manager, only the changes made in the Account Manager are now logged in the subscriber’s history. Also, if account manager auto-pay is required, the subscriber is now automatically on auto-pay when adding a new...
Oct 5, 2016 – Version 7.0 Pre-Release
bug fix 20856 : eCheck payment for ProPay merchant ISPs will now process in UBO. bug fix 20864 : Unsuspending a package will now proceed and will not create an invoice if existing invoice charges already cover the charges that will be generated. bug fix 20865 :...
Oct 5, 2016
bug fix 20856 : eCheck payment for ProPay merchant ISPs will now process in UBO.bug fix 20864 : Unsuspending a package will now proceed and will not create an invoice if existing invoice charges already cover the charges that will be...
Apply Location-based Authentications
MT Router changes: Login to your MikroTik router. Go to IP>Hotspot>Server Profiles. Double click the server profile to select the profile you use for your hotspot servers. In the Hotspot Server profile window, go to RADIUS tab. Fill in the Location Name field as...
Sep 30, 2016 – Version 7.0 Pre-Release
Subscriber Portals is now renamed to Portals. Delete Subscriber Edit icon now goes to Equipment Accounting Controls in ISP Settings window. Exception is now fixed when adding a package and adding an application user in the ISP Settings window. Visp.net Account is now...
Sep 30, 2016
Subscriber Portals is now renamed to Portals.Delete Subscriber Edit icon now goes to Equipment Accounting Controls in ISP Settings window.Exception is now fixed when adding a package and adding an application user in the ISP Settings...
How to Select and Assign Multiple Tickets
To select multiple tickets in the Ticket and Schedule Manager, do any of the following: hold Ctrl key and mouse click on the tickets you want to select press Shift + Up to select multiple tickets above the initially selected ticket press Shift + Down keys to select...
Sep 29, 2016 – Version 7.0 Pre-Release
tticket fix 16132+ : Statements tab for subscribers is now displaying correctly. feature 20836 : TSM now supports selecting multiple tickets and assigning them to one technician. ISP Settings now displays main nodes as tabs. ISP Settings window now has a maximize and...
Sep 29, 2016
tticket fix 16132+ : Statements tab for subscribers is now displaying correctly.feature 20836 : TSM now supports selecting multiple tickets and assigning them to one technician.ISP Settings now displays main nodes as tabs.ISP Settings...
Sep 28, 2016 – Version 7.0 Pre-Release
bug fix 20859 : Package added after the invoice generation day and with a past date as a bill start date is now billed as expected. When making a payment for a suspended subscriber, history log is now added for the automatically unsuspend checkbox status. For...
Sep 28, 2016
bug fix 20859 : Package added after the invoice generation day and with a past date as a bill start date is now billed as expected.When making a payment for a suspended subscriber, history log is now added for the automatically unsuspend...
Sep 27, 2016 – Version 7.0 Pre-Release
bug fix 20854 : If usage charge or package charge has 0.00 amount, tax will not be generated for the charge. tticket fix 16111+ : Prequalify should now work for subscribers with LSD. History log is now added when removing the last item of an invoice and selecting...
Sep 27, 2016
bug fix 20854 : If usage charge or package charge has 0.00 amount, tax will not be generated for the charge.tticket fix 16111+ : Prequalify should now work for subscribers with LSD.History log is now added when removing the last item of an...
Sep 22, 2016 – Version 7.0 Pre-Release
bug fix 20849 : Display Lat/Lng and Ground Elevation of the cursor checkbox is now added in the Mapping Settings. If Include deleted subscribers is unchecked from the main table filter, only non-deleted subscribers will be included in the initial loading of...
Sep 22, 2016
bug fix 20849 : Display Lat/Lng and Ground Elevation of the cursor checkbox is now added in the Mapping Settings.If Include deleted subscribers is unchecked from the main table filter, only non-deleted subscribers will be included in the...
Sep 21, 2016 – Version 7.0 Pre-Release
feature 20848 : Deleted Subscriber Tickets filter is now added in TSM. When unchecked, tickets of deleted subscribers will not be displayed. Digit limit for Speed Limits in the Settings window and Packages Tab is now increased to 6 digits. Required digits for...
Sep 21, 2016
feature 20848 : Deleted Subscriber Tickets filter is now added in TSM. When unchecked, tickets of deleted subscribers will not be displayed.Digit limit for Speed Limits in the Settings window and Packages Tab is now increased to 6...
Sep 20, 2016 – Version 7.0 Pre-Release
Usage report in Account Manager now includes usage from all old macs for the wireless service. IP address of the new subscriber from Signup page is now recorded in the subscriber history log. Spam Filter is now removed from UBO since it is not working anymore. For...
Sep 20, 2016
Usage report in Account Manager now includes usage from all old macs for the wireless service.IP address of the new subscriber from Signup page is now recorded in the subscriber history log.Spam Filter is now removed from UBO since it is...
Sep 15, 2016 – Version 7.0 Pre-Release
feature 20834 : Default tax can now be assigned to a subscriber upon adding or upon signup if it does not meet the criteria of the other existing Tax. Accepting of Terms of Service on signup and account manager now adds a history log in the subscriber history.
Sep 15, 2016
feature 20834 : Default tax can now be assigned to a subscriber upon adding or upon signup if it does not meet the criteria of the other existing Tax.Accepting of Terms of Service on signup and account manager now adds a history log in the...
Sep 14, 2016 – Version 7.0 Pre-Release
bug fix 20845 : History log is now added when updating account password through Account Manager. Burst time for wireless/other connection service can now be zero only if down and up burst are both zero. Also, tooltip for burst time in subscriber and package settings...
Sep 14, 2016
bug fix 20845 : History log is now added when updating account password through Account Manager.Burst time for wireless/other connection service can now be zero only if down and up burst are both zero. Also, tooltip for burst time in...
Sep 9, 2016 – Version 7.0 Pre-Release
bug fix 20841 : Unsuspending a package now generates an invoice with correct term start dates when ISP has both flexible billing enabled and continue to invoice suspended package not enabled. tticket fix 16082+ : Subscribers with ACTIVE Satellite service report now...
Sep 9, 2016
bug fix 20841 : Unsuspending a package now generates an invoice with correct term start dates when ISP has both flexible billing enabled and continue to invoice suspended package not enabled.tticket fix 16082+ : Subscribers with ACTIVE...
Sep 7, 2016 – Version 7.0 Pre-Release
Bill start date of a package can now be set to a past date. Paid Thru Date now updates correctly/automatically if the Invoice Now of the Add Package window is checked and saved from the Packages tab.
Sep 7, 2016
Bill start date of a package can now be set to a past date.Paid Thru Date now updates correctly/automatically if the Invoice Now of the Add Package window is checked and saved from the Packages tab. [gs-fb-comments]
Sep 6, 2016 – Version 7.0 Pre-Release
Throttle Download and Throttle Upload can now be set for the wireless service when throttling. Due status will now change correctly for invoices generated on the 31st.
Sep 6, 2016
Throttle Download and Throttle Upload can now be set for the wireless service when throttling.Due status will now change correctly for invoices generated on the 31st. [gs-fb-comments]
Sep 3, 2016
bug fix 20838 : Due date should now be calculated correctly for flexible billing ISPs that do not create separate invoices for prorate and full term. [gs-fb-comments]
Sep 3, 2016 – Version 7.0 Pre-Release
bug fix 20838 : Due date should now be calculated correctly for flexible billing ISPs that do not create separate invoices for prorate and full term.
Sep 2, 2016 – Version 7.0 Pre-Release
polish fix 18056, 18179 : Burst time can now be modified per subscriber if Allow speed limits to be modified per subscriber is checked. Subscriber history log is now added when a subscriber has requested or cancelled a request of upgrading a package through the...
Sep 2, 2016
polish fix 18056, 18179 : Burst time can now be modified per subscriber if Allow speed limits to be modified per subscriber is checked.Subscriber history log is now added when a subscriber has requested or cancelled a request of upgrading...
Sep 1, 2016 – Version 7.0 Pre-Release
bug fix 20835 : Paid-through date and the status are now calculated accordingly, as in ISPs that have separate invoices for prorate and full term. Exception when closing Packages node of ISP Settings when Speed Limits node is currently selected is now fixed.
Sep 1, 2016
bug fix 20835 : Paid-through date and the status are now calculated accordingly, as in ISPs that have separate invoices for prorate and full term.Exception when closing Packages node of ISP Settings when Speed Limits node is currently...
Aug 31, 2016 – Version 7.0 Pre-Release
bug fix 20833 : Late fee now checks the balance forward of the correct current invoice when generating. bug fix 20837 : Outbound Deposit Report can now be exported to CSV successfully.
Aug 31, 2016
bug fix 20833 : Late fee now checks the balance forward of the correct current invoice when generating.bug fix 20837 : Outbound Deposit Report can now be exported to CSV successfully. [gs-fb-comments]
Optimize the UBO Display Scaling in 4K Resolution in Windows
(Updated September 13, 2018) If you open Visp UBO in Java and notice that icons and text are too small, you may be running on a high DPI or 4k+ display. On Windows 8.1 and Windows 10+ there's a quick fix that allows you to override the display scaling to make UBO...
Aug 30, 2016 – Version 7.0 Pre-Release
bug fix 20828 : Agree to Terms of Service condition in Account Manager is now only checked when Display Terms of Service option is enabled in ISP Settings. bug fix 20829 : Retrieve login password in Account Manager now works as expected. Credit Card mass email...
Aug 30, 2016
bug fix 20828 : Agree to Terms of Service condition in Account Manager is now only checked when Display Terms of Service option is enabled in ISP Settings.bug fix 20829 : Retrieve login password in Account Manager now works as...
Aug 26, 2016 – Version 7.0 Pre-Release
tticket feature 16007+ : Terms of Service can now be added in the Account Manager by updating the option in the Account Manager of the ISP Settings window. feature 19730 : Flexible Auto actions are now supported for flexible billing ISPs. Ticket text and ticket notes...
Aug 26, 2016
tticket feature 16007+ : Terms of Service can now be added in the Account Manager by updating the option in the Account Manager of the ISP Settings window.feature 19730 : Flexible Auto actions are now supported for flexible billing...
Aug 25, 2016 – Version 7.0 Pre-Release
bug fix 20825 : Delete button in Inventory tab is now only connected to the Add/Edit/Remove Equipment user right. Credit Card about to expire in 60, 30, 15, 5, and 1 days triggers are now available in Mass Email Triggers Moving to another node after changing values in...
Aug 25, 2016
bug fix 20825 : Delete button in Inventory tab is now only connected to the Add/Edit/Remove Equipment user right.Credit Card about to expire in 60, 30, 15, 5, and 1 days triggers are now available in Mass Email TriggersMoving to another...
Aug 24, 2016 – Version 7.0 Pre-Release
bug fix 20822 : Ticket notes can now be copied from the TSM preview area. bug fix 20823 : No Auto Reset in Find field now works in MAC.
Aug 24, 2016
bug fix 20822 : Ticket notes can now be copied from the TSM preview area.bug fix 20823 : No Auto Reset in Find field now works in MAC. [gs-fb-comments]
Aug 23, 2016 – Version 7.0 Pre-Release
bug fix 20820 : Disabled option is now added for Signup Server and Account Manger in ISP Settings > Subscriber Portals for those ISPs that do not use one of the portals. Auto Actions panel in ISP Settings window now remains editable even if the lower tabs are...
Aug 23, 2016
bug fix 20820 : Disabled option is now added for Signup Server and Account Manger in ISP Settings > Subscriber Portals for those ISPs that do not use one of the portals.Auto Actions panel in ISP Settings window now remains editable even...
Aug 19, 2016 – Version 7.0 Pre-Release
To filter can now be set to blank in Mass Email Manager. Australian ISP and New Zealand ISP now displays Zip field as Postal Code.
Aug 19, 2016
To filter can now be set to blank in Mass Email Manager.Australian ISP and New Zealand ISP now displays Zip field as Postal Code. [gs-fb-comments]
Aug 18, 2016
bug fix 20815 : Attachment now displays correctly for both 32-bit and 64-bit java.Exception when clicking Receive Payment button of a Statements Tab window is now fixed.New option to automatically delete incomplete inactive subscribers...
Aug 18, 2016 – Version 7.0 Pre-Release
bug fix 20815 : Attachment now displays correctly for both 32-bit and 64-bit java. Exception when clicking Receive Payment button of a Statements Tab window is now fixed. New option to automatically delete incomplete inactive subscribers more than the specified number...
Aug 16, 2016 – Version 7.0 Pre-Release
bug fix 20812 : Correct symbol (") is now displayed in the Notes and History tab view. "Copy Subscriber Tab" button is now removed in the Billing Contact tab of the Column Chooser window.
Aug 16, 2016
bug fix 20812 : Correct symbol (“) is now displayed in the Notes and History tab view.“Copy Subscriber Tab” button is now removed in the Billing Contact tab of the Column Chooser window. [gs-fb-comments]
Aug 12, 2016 – Version 7.0 Pre-Release
bug fix 20809 : Quote now generates correctly when a package is added on a specified date and is set to quote now. Prorate and Setup Fee are now in a separate invoice with the full term charge if ISP is set to create a separate invoice for prorate and setup fee....
Aug 12, 2016
bug fix 20809 : Quote now generates correctly when a package is added on a specified date and is set to quote now.Prorate and Setup Fee are now in a separate invoice with the full term charge if ISP is set to create a separate invoice for...
Aug 11, 2016 – Version 7.0 Pre-Release
bug fix 20322 : Calendar box now automatically closes when clicking on other parts of UBO. feature 19830 : Partial refund is now supported. Amount less than the payment amount can now be refunded for credit card and eCheck payments.
Aug 11, 2016
bug fix 20322 : Calendar box now automatically closes when clicking on other parts of UBO.feature 19830 : Partial refund is now supported. Amount less than the payment amount can now be refunded for credit card and eCheck payments....
Aug 9, 2016 – Version 7.0 Pre-Release
bug fix 20806 : Custom tax is now applied to Excess Usage charge. Exception when updating Filters is now fixed. Text after | symbol is now saved successfully in the ticket. Maximize button is now displayed in the undocked version of Notes & History.
Aug 9, 2016
bug fix 20806 : Custom tax is now applied to Excess Usage charge.Exception when updating Filters is now fixed.Text after | symbol is now saved successfully in the ticket.Maximize button is now displayed in the undocked version of Notes...
Aug 5, 2016 – Version 7.0 Pre-Release
Template dropdown for Monitoring node in Equipment Tab now displays correctly the related template based on the chosen Host group. When pasting content to Add Note window, content is now copied and pasted in plain text mode. Serice IP Address report Date / Time Online...
Aug 5, 2016
Template dropdown for Monitoring node in Equipment Tab now displays correctly the related template based on the chosen Host group.When pasting content to Add Note window, content is now copied and pasted in plain text mode.Serice IP...
Aug 3, 2016 – Version 7.0 Pre-Release
feature 19893 , 20493 : Flexible setting support added to Change Status to Due/Past Due settings for ISPs on flexible billing or invoice-based set-up. bug fix 20805 : Files with .backup extension can now be added as UBO attachments. New mass email triggers are now...
Aug 3, 2016
feature 19893 , 20493 : Flexible setting support added to Change Status to Due/Past Due settings for ISPs on flexible billing or invoice-based set-up.bug fix 20805 : Files with .backup extension can now be added as UBO attachments.New mass...
July 29, 2016
tticket fix 15915+ : rnetworks.net, Shanna: invoice not emailing correctly to Robert PetersonPaid Through Date calculation. Please review the ptd script and determine if the script still uses the term dates of non-recurring items in a...
July 29, 2016 – Version 7.0 Pre-Release
tticket fix 15915+ : rnetworks.net, Shanna: invoice not emailing correctly to Robert Peterson Paid Through Date calculation. Please review the ptd script and determine if the script still uses the term dates of non-recurring items in a recurring invoice when...
July 27, 2016
Token payments for Authorize.net ISPs can now be processed through auto-pay. Also, correct payment details will now be displayed in the Receipt window for token payments run through auto-pay.App users with checked Add/Edit/Remove Auth MAC...
July 27, 2016 – Version 7.0 Pre-Release
Token payments for Authorize.net ISPs can now be processed through auto-pay. Also, correct payment details will now be displayed in the Receipt window for token payments run through auto-pay. App users with checked Add/Edit/Remove Auth MAC user right can now edit Auth...
July 26, 2016
Links are now detected when adding/editing a note while typing.Zabbix Monitoring is now attempting to connect only if Enable Equipment Monitoring is checked and Zabbix link and details are filled.In the Account Manager. Return to ISP...
July 26, 2016 – Version 7.0 Pre-Release
Links are now detected when adding/editing a note while typing. Zabbix Monitoring is now attempting to connect only if Enable Equipment Monitoring is checked and Zabbix link and details are filled. In the Account Manager. Return to ISP homepage link now redirects to...
July 22, 2016 – Version 7.0 Pre-Release
feature 20376 : Option to send receipt PDF or memo PDF is now available in the Payment Receipt and Credit/Debit Memo by right-clicking on the Print button in the Payment Receipt/Memo window. Whenever a new UBO ticket is created from ServerPlus and added to UBO, it...
July 22, 2016
feature 20376 : Option to send receipt PDF or memo PDF is now available in the Payment Receipt and Credit/Debit Memo by right-clicking on the Print button in the Payment Receipt/Memo window.Whenever a new UBO ticket is created from...
July 21, 2016 – Version 7.0 Pre-Release
bug fix 20799 : Payments Received Report and Payments Received Report 2 now displays debit memos if Include Debit Memo checkbox is checked. Tokens are now supported for ISPs with Authorize.net merchant. Phone field is now populated correctly in the Contact Us node...
July 21, 2016
bug fix 20799 : Payments Received Report and Payments Received Report 2 now displays debit memos if Include Debit Memo checkbox is checked.Tokens are now supported for ISPs with Authorize.net merchant.Phone field is now populated correctly...
July 19, 2016 – Version 7.0 Pre-Release
tticket fix 15962+ : Exception when clicking on a ticket of a deleted subscriber is now fixed. When closing the Invoice window and the subscriber-has-auto-action is displayed, selected subscriber will now remain to be selected in the Main Table unless app user will...
July 19, 2016
tticket fix 15962+ : Exception when clicking on a ticket of a deleted subscriber is now fixed.When closing the Invoice window and the subscriber-has-auto-action is displayed, selected subscriber will now remain to be selected in the Main...
July 15, 2016 – Version 7.0 Pre-Release
bug fix 20757 : Online subscriber E-check payments should now post to QB. bug fix 20790 : When adding a new recurring line item, tooltip and updated history log are now added which display the date the item will start recurring. When clicking the Preview of the...
July 15, 2016
bug fix 20757 : Online subscriber E-check payments should now post to QB.bug fix 20790 : When adding a new recurring line item, tooltip and updated history log are now added which display the date the item will start recurring.When...
July 13, 2016 – Version 7.0 Pre-Release
bug fix 20784 : Recurring line items associated to package for auto-suspension are no longer included in determining whether a package should be billed or not. If the user selects 30 as the grace period for the auto actions set, auto-suspension will now fall on the...
July 13, 2016
bug fix 20784 : Recurring line items associated to package for auto-suspension are no longer included in determining whether a package should be billed or not.If the user selects 30 as the grace period for the auto actions set,...
July 12, 2016
bug fix 20778 : Credit Card Expiration Date dropdowns are now displayed completely in the Add New Subscriber window for 4k resolution.bug fix 20781 : Merge and Print will now continue the merging of PDFs even if ISP does not have Java...
July 12, 2016 – Version 7.0 Pre-Release
bug fix 20778 : Credit Card Expiration Date dropdowns are now displayed completely in the Add New Subscriber window for 4k resolution. bug fix 20781 : Merge and Print will now continue the merging of PDFs even if ISP does not have Java 32-bit installed. tticket fix...
July 8, 2016
bug fix 20763 : Unsuspending a package now generates an invoice correctly if invoice charge for the current term is not yet generated.bug fix 20769 : Paper Invoice Fee is now added only on invoice generation day.bug fix 20772 : Auth MAC...
July 8, 2016 – Version 7.0 Pre-Release
bug fix 20763 : Unsuspending a package now generates an invoice correctly if invoice charge for the current term is not yet generated. bug fix 20769 : Paper Invoice Fee is now added only on invoice generation day. bug fix 20772 : Auth MAC field value and IP Address...
July 7, 2016
bug fix 20733 : Date selection in Reports should now work as expected.Auto action should now work as expected when suspend day is set to the 31st.In MarketBroadband. com node in the Settings window, alignment for Steps 1 and 2 has now been...