Effective SMS Text Messaging Through the UBO
The Platform How do you notify your customers if there’s an emergency on one of your towers? Do you give them a call, send a mass email, post a message on Facebook, or do you send a quick text message? Some WISPs prefer to use multiple channels to inform customers, but for quick notices or updates on repairs, text messages are the most effective. Using the Mass Email Manager in the Ultimate Back Office, you can send an email blast and an SMS text message in one tool. To send SMS texts, add the 10-digit phone number of your customer…
Ultimate Back Office 7.6 Desktop App now available!
As of October 2018, Java is the world’s second most popular language. It was the leader for years but recently unseated by fast and efficient Python. Why? Java is getting long in the tooth. At Visp, we’re eagerly developing a powerful new web version to replace Java UBO that’s built on the world’s most advanced enterprise architecture. It’s incredibly fast and flexible and can do some amazing things for your business and your team’s productivity. In the meantime, your ever-faithful R&D team at Visp has developed a solution to speed up the current version and allow you to uninstall the Java…
Load time delay and UBO stability fixes
We’ve identified an issue with Oracle’s Java Runtime Environment updates after Java 8 that cause painful delays in load time for UBO. It could take over 5 minutes to load UBO – time enough to brew a pot of coffee! Not cool when you want to get work done fast. Follow these Instructions to fix the issue: Uninstall Java 10 or any other version of Java runtime environment. Download and install the appropriate version Java 8 Update 181 64 bit (for a 64-bit machine). Notes: Be sure you have a 64-bit computer and the 64 bit JRE. 32-bit computers and…
Ticket Type as calendar entry of a ticket
The CEO Roundtable is an ideal place to share feedback and ideas. At a recent Roundtable, one savvy ISP pointed out that Ticket Type is much more useful to lead a Google Calendar entry than a Ticket ID. We took a vote among the present participants and agreement was unanimous, including the idea that most ISPs would find this to be useful as well. So Ticket Type will now lead Google Calendar entries by default. However, if you prefer to use the Ticket ID, just let us know at success@visp.net, or call at 541-955-6900 and we’ll revert it for you….
Transition from UBO Java to Web
In January 2019, Oracle will require businesses to have a commercial license to get future updates. Current Java Runtime Environments up to version 10 will still run after January 2019, and updates to Java 11+ will be available only with a paid license. You’ll see this, or you may have seen this as shown in the prompt below: The good news is that Oracle is working hard to upgrade the technology, but since the UBO Java version is being replaced by the powerful new web version, it’s very likely we won’t invest any more time or license fees in Java….
NEW Prepaid Support Event Report!
A new Prepaid Support Event Report is now available in UBO, specifically under the Packages and Services category of the Report Center. If you have used the Prepaid Support Event as one of the services for your packages, this report can help you in identifying the details on how the service was consumed. You are also able to track the count of all unused Prepaid Support Event. With this new report, you can now see all prepaid support event service consumed based on the data range you specify.
NEW Wireless Service Device History Report!
A new Wireless Service Device History Report is now available in UBO, under Packages and Services category of the Report Center. With this new report, you are able to choose which package you would like to view your wireless service device history. In the Wireless Service Device History Report, all devices that had a login history for the wireless service of the selected package will be displayed. With this new report, you can now view the history for all wireless devices added to your network for a specific package that you selected.
Items List Feature
Do you manually type the same additional line items on the subscriber’s invoice? Example, rental fees, static IPs, E911 charges. Now, you can quickly select items from a drop-down to add to the invoice. It makes sense to automate repetitive tasks to speed up your work and save time. Introducing the Items List Feature When adding new line items on invoices, you use the Items column to create a shortcode of the item you’re charging. Example, for a $10 discount you may write DISCOUNT10. For a $15 rental fee, you may type RENTAL15. Later on, if you want to add…
Stripe Payment Processing Now Available in UBO
Stripe is now available as a merchant option in UBO for credit card and eCheck payments. To start using Stripe for processing credit card and eCheck payments in UBO, open the Settings window -> Payments -> Merchant Account panel. Then, check the Enable Integrated Merchant Services in Ultimate Back Office and on the Account Manager. checkbox and select the “Stripe” option from the Merchant Account combobox (see screenshot below), then enter your Stripe Secret Key. (See our Stripe integration help file for instructions on how to get your Stripe Secret Key.) Once you’ve completed the integration, you’re now ready to add…
New Billing Due History Report!
A new Billing Due History Report is now available in UBO, specifically under the Billing category of the Report Center. Similar to the Billing History Report, this report displays all invoice charges generated for the subscriber but displays the charges based on the due date of the invoice rather than the date the item was added to the invoice (yes, these are sometimes different). In the Billing Due History Report, all invoice charges of the invoice that has a due date within the date range selected will be displayed in the report. With this new report, you can now see all invoice…
