DHCP Authentication in VISP
Are you using RADIUS? Do you authorize, authenticate and account for subscriber network usage? Are you using DHCP or PPPoE?These are some of the questions you will come across when you control the usage and access of your network services. There are many ways to...
Ride the LTE Wave with VISP
Fast and stable internet is no longer a commodity, it is a necessity. As technology moves forward, internet providers from around the world scramble to deliver better and bolder ways to wirelessly connect. 4G and BeyondLTE or Long Term Evolution provides a perfect...
Your Reports Sent via Email
Getting accurate data on the number of subscribers that signed up in the last six months, seeing their total usage and knowing how much revenue you’ve made can impact your forecasts and business decisions.The Report Center contains a collection of standard billing and...
Effective SMS Text Messaging Through the UBO
The PlatformHow do you notify your customers if there’s an emergency on one of your towers? Do you give them a call, send a mass email, post a message on Facebook, or do you send a quick text message? Some WISPs prefer to use multiple channels to inform customers, but...
Ultimate Back Office 7.6 Desktop App now available!
As of October 2018, Java is the world’s second most popular language. It was the leader for years but recently unseated by fast and efficient Python. Why? Java is getting long in the tooth. At Visp, we’re eagerly developing a powerful new web version to replace Java...
Load time delay and UBO stability fixes
We’ve identified an issue with Oracle’s Java Runtime Environment updates after Java 8 that cause painful delays in load time for UBO. It could take over 5 minutes to load UBO – time enough to brew a pot of coffee! Not cool when you want to get work done fast.Follow...
Ticket Type as calendar entry of a ticket
The CEO Roundtable is an ideal place to share feedback and ideas. At a recent Roundtable, one savvy ISP pointed out that Ticket Type is much more useful to lead a Google Calendar entry than a Ticket ID. We took a vote among the present participants and agreement was...
Transition from UBO Java to Web
In January 2019, Oracle will require businesses to have a commercial license to get future updates. Current Java Runtime Environments up to version 10 will still run after January 2019, and updates to Java 11+ will be available only with a paid license. You’ll see...
NEW Wireless Service Device History Report!
A new Wireless Service Device History Report is now available in UBO, under Packages and Services category of the Report Center. With this new report, you are able to choose which package you would like to view your wireless service device history.In the Wireless...
NEW Prepaid Support Event Report!
A new Prepaid Support Event Report is now available in UBO, specifically under the Packages and Services category of the Report Center. If you have used the Prepaid Support Event as one of the services for your packages, this report can help you in identifying the...
Items List Feature
Do you manually type the same additional line items on the subscriber’s invoice? Example, rental fees, static IPs, E911 charges. Now, you can quickly select items from a drop-down to add to the invoice. It makes sense to automate repetitive tasks to speed up your work...
Stripe Payment Processing Now Available in UBO
Stripe is now available as a merchant option in UBO for credit card and eCheck payments.To start using Stripe for processing credit card and eCheck payments in UBO, open the Settings window -> Payments -> Merchant Account panel. Then, check the Enable Integrated...
New Billing Due History Report!
A new Billing Due History Report is now available in UBO, specifically under the Billing category of the Report Center. Similar to the Billing History Report, this report displays all invoice charges generated for the subscriber but displays the charges based on...
Launch Winbox from UBO
If you’re using Winbox for network management, you can launch the application from UBO from three different locations:Equipment Manager -> ISP Site Equipment tab -> IP address field Subscriber Equipment tab -> IP address field Main Table -> Equipment...
New Projected Revenue Report!
A new Projected Revenue Report is now available in UBO, specifically under the Billing category of the Report Center.You can now generate this report to show your estimated future revenue based on your subscriber’s current data based on the selected start month and...
Embrace the modern Account Manager and Online Sign-up portals!
The legacy Account Manager and online sign-up pages have been around for years, but the time has come to bid them farewell and embrace the modern Account Manager and Online Signup portals.Two weeks from now, if you are currently set to use the legacy pages, they will...
New package term sync options!
If you’re an invoice-based billing ISP, whenever you add a new package to a subscriber, you can choose whether to sync the new package’s term to an existing one or have it start a new term in full.In the Add Package window -> Package Billing Options -> Term End...
Support for UBO – QBO Integration with OAuth 2.0
Ultimate Back Office supports QuickBooks Online integration using both OAuth 1.a and OAuth 2.0. If you have yet to integrate your QBO account with UBO, you can visit the UBO-QBO Integration help file for instructions on completing the integration. ...
New Merchant Option : Oriental Bank for Puerto Rico ISPs
You can now choose Oriental Bank as a merchant option for processing credit card and eCheck payments in UBO.Easily set-up your merchant account by going to the Settings window -> Billing tab -> Payments -> Merchant Account panel, then check the Enable...
Import your Site data from Tower Coverage to UBO
When you have a lot of sites added in Tower Coverage, it may take a while to add them manually to UBO. Double-enter no more! You can now import those Site data to UBO by simply saving your Account ID and Account Key in UBO Settings > Extensions > Tower Coverage...
Toggle to allow same device login for non-Multiple MAC packages
In Visp, you can setup packages where only one Mac, such as a wireless router, can be associated with a package. We call this a “Typical Fixed Wireless ISP Setup” with a 1 to 1 Package Service to MAC ratio.You can also setup a package to support multiple logins per...
NEW! Revenue Per Location ID Report
A new Revenue Per Location ID (Date Bound), has been added to the available reports in the Report Center, in the Billing category.With this report, you can see the total billed amount for each subscriber in each Location ID for the period you have specified. Each...
New Editable Payment Date!
Have you ever had a subscriber check payment that didn’t get processed on the day you received the check? There may be times you’d like to show certain payments on the day they should have been posted rather than the day you got around to it. You can now back date...
UBO 8 Beta : Link equipment and Wireless service device with BaiCells integration!
If you have BaiCells equipment, you can add them in UBO and link them to your subscribers’ Wireless service devices for easier monitoring and management.To add LTE SIM and LTE CPE, open the Equipment Manager window (go to Tools menu -> Equipment Manager), go to...
Require Technicians to Complete Your Subscriber’s Equipment Location Data
When your technician has set up equipment to your subscriber’s location, you may want to require that they also show the CPE’s relationship to your network SSID, AP, and Site. You can now do that in UBO.A new “Require ISP Site, AP and SSID” option is now added to the...
New Deleted Subscriber Data Columns added to Monthly Cancellation Report
Did you know you can use Visp to track subscriber cancellation data? When a subscriber cancels, and you deleted them in UBO, sometimes you may wonder what their previous package and package details were when they canceled.Now you can also track these historical...
Site Location Summary for ISP Site Equipment Report
A new group type is added in the ISP Site Equipment Report with a summary count of Site Equipment for your Site Locations.To access, go to the ISP Site Equipment report and select “Site Location” can now view and track the number of site equipment used at a specific...
ReadyNet support is now available in Visp!
ReadyNet provides a tool that uses the TR-069 standard that allows you to troubleshoot and quickly resolve issues from the subscriber’s perspective. This is a huge improvement to the subscriber’s experience and lowers the ISP’s overhead, and Ultimate Back Office is...
UBO 8 Beta : Optimize Your Network with Saisei in UBO!
Has the massive growth in video streaming affected your network performance? If your network is free from congestion issues, you can skip this Nuuz post. But if you’ve experienced network congestion issues that have affected your subscribers, you may want to consider...
UBO 8 Beta : Promotional speed upgrades for your subscribers!
One of the effective strategies to increase your profit is to upsell your services, and sometimes this will take putting in an offer from your other services as well. For example, if you want to upsell your DirecTV service, you could offer 90 days of internet speed...
UBO 8 Beta : Pre-signup Authentications for MDUs Cut Overhead and Increase Revenues
Let’s say you have a building that buys internet access from you that it supplies free and anonymously for all tenants. You earn revenue from the main connection but also when tenants upgrade to faster packages. Before, each of those tenants could not connect their...
V8 Beta : New Growth Report!
Business guru, Jay Abraham, is famous for teaching that there are only three ways to grow your business:Increase the number of clients, (convert more new prospects into paying customers)Increase the average transaction, (get each client to buy more at each...
UBO 8 Beta : You can now Prorate recurring custom invoice items!
When you add and bill a package to your subscriber, UBO automatically creates a prorated item for the package’s bill, if you’ve set these options in your billing Settings.Recurring Custom invoice items (like discounts or additional fees) are often connected to a...
UBO 8 Beta : Use range for date type fields in the Advance Filter window
You can now filter subscribers in the main table by date type fields using flexible ranges. You can use the resulting list to send promotional emails, for instance, to subscribers who have been with you for 2 years, based on their Setup Date. Or you can send payment...
Visp Progress and Planning Report for 2017
You invested in Visp Billing and Automation or you’re considering it, and you’d like to feel confident that it’s the right choice. At Visp, we don’t just streamline your business; we take special care to listen to your ideas and refine them to help you grow.I confess...
UBO 8 Beta : Prorating option for invoicing after making billing setting changes
In addition to being able to configure how packages are billed when they are added or suspended, you can now also set a separate rule on how subscribers will be billed after their billing settings are changed.This setting can be accessed through the Settings window...
V8 Beta – Web TSM Update: Ticket Templates and Ticket Sync
On February 7, 2017, we announced a new web-based ticketing system preview was now available in the new V8 beta. If you haven’t read it, you can catch up on that announcement here. This is a preview of coming attractions in version 8 and a proof of concept of a...
UBO 8 Beta : Make your subscriber’s package name unique
You might have a subscriber with many of the same packages on one invoice. An example of this came from a WISP in Texas that works with an oil company with dozens of monitored well locations each billed with the same package and each package is presented separately on...
UBO 8 Beta : Exclude upload data from usage-based billing and reports
Some of the best business solutions simplify complex stuff to make it more approachable for more people. Look at the success of the iPhone, for example, with only one front button. Steve Jobs sacrificed even the back and menu buttons. Its design prioritizes...
UBO 8 Beta: NEW Streamlined Contact With Separate Billing and Technical Emails
For most ISPs, the majority of their subscribers have the same primary contact as their billing contact. But some subscribers, usually companies, have a separate billing contact. So support for multiple contacts is an important feature, but wasted space for most...
UBO 8 Beta: Real-time Updates of Your Tickets
Tickets can be one of the fastest moving and evolving data sets at an ISP, so it saves time and errors when all your staff members are in sync.UBO 8 now offers a web-based ticketing system that uses some of the latest technologies to instantly update all your staff...
New Tax Exempt Subscribers report
A new report has been added to UBO: Tax Exempt Subscribers report.Tax Exempt Subscribers report contains the list of subscribers who have Tax Exempt enabled for their account.
Toggle to require re-authentication after specific days
Occasionally, you may have an announcement you want to make sure gets in front of your subscribers. One way to accomplish this is through the login page.Any package can be setup to require login a specific number of days from Settings > Packages > [select a...
UBO 8 Beta: Option to hide Bill Name on Invoices
Do you have some subscribers that may prefer to receive invoices with their company name only and not the first/last name? UBO 8 Beta now gives you the option to hide the bill name on the invoice being sent to these subscribers. Simply uncheck the “Include First/Last...
UBO 8 Beta: Equipment Location filter in Equipment Tab
Do you have a growing list of APs and Site Equipment?In the Subscriber’s Equipment tab, Location for a piece of equipment, there are now many improvements:Filters: The AP field includes both APs and Site Equipment, and as your equipment list grows, Site Equipment can...
UBO 8 Beta : Hibernate subscriber packages!
If you have subscribers who are going on an extended vacation or spend part of the year in another part of the world, there are several ways you can approach billing for these for the convenience of you and your subscribers: If they rent or lease the equipment and...
UBO 8 Beta : Customize package price per subscriber
Have you ever wanted to have custom pricing for a package for a particular subscriber? You could use a custom recurring credit or charge, but that’s an extra step and may not present well on an invoice. Well now in UBO v8 Beta, you can set a custom package pricing...
UBO 8 Beta : Instant authentications with Visp’s SmartSession!
Visp’s HyperRadius has many unique powerful features, and new features added all the time. One of those that is sure to delight many is SmartSession. SmartSession allows you to instantly up/downgrade package speeds and disconnect subscribers right from Ultimate Back...
Automatically Create Initial Invoices for Multiple Terms
Have you ever wanted to bill your subscriber for a package that was supposed to have started billing some months ago?Or have you ever wanted to generate invoices for future months in advance, when a subscriber has willingly paid up front? With the following additions...
New Signups and Account Management!
Remember when you first setup with Visp? You may have seen the turnkey ISP web page that we’ve offered for years. And if you’re like most ISPs, you probably use the account manager to allow your subscribers to manage their account. Here’s a refresher:The problem with...
Easily Add Non-Mikrotik NAS IP to HyperRadius
When you use a Mikrotik Network Access Server, it’s IP is automatically captured by Visp’s HyperRadius. But what if you’re not using a Mikrotik at a particular location? In this case, you would call our success team to manually add the NAS public IP. You can now add...
UBO 8 Beta: Reseller feature: Move a subscriber to another ISP
UBO has a nifty superpower: You can manage several brands from a single user login. This is great when you have resellers that sell your brand or their own on your network because they can view their own subscribers but not the subscribers of your other resellers, but...
New Date Bound Ticket and Cancellation Statistics Reports
Three new reports have been added to UBO:Cancellation Survey Statistics Report (Date Bound) is the date bound version of the existing Cancellation Survey Statistics Report and is based on the date the subscriber was deleted.This will help you to analyze the reasons...
Integrate your Google Mapping API key into UBO Mapping
Have you ever encountered the Google Maps over query limit issue when accessing the mapping page? Don’t you worry, UBO now provides you a way to integrate your own Google Mapping API key into the UBO mapping page.UBO uses a Google Maps JavaScript API key and an...
UBO 8 Beta : Invoicing behavior on Package Suspension and Unsuspension
New! Automatically Reverse charges when packages are Suspended Some ISPs prefer that their subscribers pay only for days they receive services and not for suspended days. If that’s you, you can now automatically reverse invoice charges when you Suspend a package.This...
New Automated Marketing!
Visp has teamed up with MarketBroadband to automate your marketing with what could be the most efficient, targeted, lowest-overhead WISP marketing system, ever.The concept is simple: Automatically send inexpensive postcards to the neighbors of subscribers you’ve...
SSID in the Equipment Tab
In some use cases, a subscriber can have more than one package, such as a connection at their home and another at their office. These connections will not necessarily be using the same physical AP (thus not using the same SSID).UBO now supports linking of an SSID to...
UBO 8 Beta: Reseller feature: Move a subscriber to another ISP
UBO has a nifty superpower: You can manage several brands from a single user login. This is great when you have resellers that sell your brand or their own on your network because they can view their own subscribers but not the subscribers of your other resellers, but...
Packages Optimization in ISP Settings
Leave it to success to push the envelope. UBO allows you to offer unlimited packages which are great when you serve hundreds of multi-dwelling units. One of our favorite ISPs discovered that as they added more packages (more than one hundred), the wait time to load in...
UBO 7.0 Official Release
Ya gotta love automation. It saves time and money and makes life easier. This is the time of year that feels like Christmas where the elves have been working in Santa’s workshop to make fun toys for you to play with.It’s with this kind of excitement that we’re...
Set default subscriber tax setting
When a new subscriber is added to UBO or signs up online, a tax setting is automatically assigned if the criteria (City or State) for that tax setting are satisfied. This has been working well for cases when the subscriber’s billing address is in the regions for which...
Exclude Deleted Subscribers
Until now, when you logged into UBO, all subscribers were loaded by default. This included deleted subscribers even when ‘Include Deleted’ main table filter was unchecked when you last logged out. This added loading and processing time for many operations for...
Easier ISP Settings View
There was a time some years back when UBO settings were presented in a few simple tabs. As new features were added to UBO, we ran out of tab space and switched over to a tree. Now the Settings tree has grown so much, navigating all the options in the tree could feel...
Select and Assign Multiple Tickets
In the Ticket and Schedule Manager, you may want to assign multiple tickets to a single technician. Viewing each ticket and changing the assigned technician can be a lot of clicks. Thanks to valuable feedback from ISPs like you, UBO now supports multiple selection of...
Set bill start date to a past date
When you add a new Package to a subscriber, there might be a situation when it’s after the 1st of the month but you want to begin the billing on the 1st or some other time before today. Before that was not possible, but now that’s easy in UBO.Simply select a past...
Your RADIUS authentication is now the most powerful ever
In May Visp announced with a global ticket that live pilot testing of our powerful new HyperRadius would begin on May 25th. After thorough testing, we’re pleased to announce that HyperRadius was fully deployed and authenticating all subscribers for ISPs who use Visp’s...
Authentication Systems Upgrade
Posted January 5, 2016Powerful new upgrades to your authentication systems are available now. They’re designed from the ground up for High Availability, hence HA Authentication. For a summary of the architecture, click here.What action is required?Follow these...
High Availability Authentication Upgrade
Visp.net’s authentication systems have been completely upgraded and re-architected to deliver extraordinary uptime.Uptime support systems:Monitoring and alerts: 36 points of Authentication are monitored on three separate monitoring systems. Load thresholds are set at...
Wireless Hotspot Subs in UBO
Hotspots are trending. You’re missing a big opportunity if you’re not offering hotspot services. Some of the largest and most successful ISPs that use UBO offer hotspot services to Multi-Dwelling Units (MDUs), college dorms, hotels, etc.. Serving these market niches...
Continuous Improvement in the Ticket and Schedule Manager
Your suggestions and insights are what drive improvements in Ultimate Back Office. The most recent example is an improvement in the Ticket and Schedule Manager (TSM). Before AfterEach ticket now keeps an exhaustive log of the updates to the ticket and who made...
Appointment Slots allows subscribers to schedule their own installs
After a subscriber has prequalified their install site through Tower Coverage, you can now allow them to schedule their own install.Google Calendar has a built-in feature called Appointment Slots where you can setup predefined slots for them to choose from to reserve...
New Positive or Negative option for PDF invoices
During the past few days, there has been a minute change that has been pushed to live which affects the way figures are reflected inPDF Invoices.Have you noticed it? Yes, the amounts presented have all been changed to however it is displayed on your Account Manager...
FCC Form 477 Reporting
It’s that time again!Use TowerCoverage or MarketBroadband for your FCC Reporting RequirementsSection 5.3 of the FCC Form 477 requires you to report all blocks where you *can* provide coverage, not just the blocks where you have subscribers. Be sure your report in...
Build Your Own Custom Portal and Sign-Up Page via REST API
Keep your brand consistent by linking your company portal and sign-up pages to your UBO account through the convenient REST API.For details on connecting your custom portal and sign-up page to UBO, see our API documentation.
How You Made Magic in the New UBO v.7 Beta
Imagine you have a magic wand that could create amazing innovations in your WISP. With a few magic words and a wave, you create amazing new improvements in your business.We don’t have a magic wand, but we do have the next best thing: the magic of a CEO Roundtable...
New Backup RADIUS is Available Now!
It happened once in 15 years: Visp.net’s cloud RADIUS services went offline. The incredible history of uptime to that point was a result of redundancy everywhere in our data center including IP circuits, power circuits, servers, power supplies, ethernet, power...
Even More New Features Now in UBO v.7 Beta
Did you know that you are already tapping the brilliance of some of the nation’s top independent Wireless ISPs? These are business owners who face many of the same challenges you do. They leverage technology to deliver extraordinary service, drive down costs, and...
Improvements in UBO 6.1
Ultimate Back Office version 6.1, was released in June with a number of undocumented features. We’ve captured some of those here and drafted help files linked below. These help files are a work in progress, so if any part is not clear, contact us and we’ll get you...
UBO Version 7 Beta Release
YOU are the reason we are here.UBO is constantly improving thanks to the tireless feedback of many outstanding WISPs and industry leaders in CEO Roundtable meetings, often after business hours, and across multiple continents. You know who you are. Wireless ISPs around...
Version 6.1 Official Release
Ultimate Back Office version 6.1 beta has hundreds of improvements and is currently being used by over 40% of Ultimate Back Office app users. We’re now pleased to announce the official release of version 6.1.Version 6.0 will continue to function, but will no longer be...
The World’s Best Equipment Monitoring Is Now Available to YOU!
Zabbix, one of the world’s best monitoring solutions (according to Gartner), is now integrated into Ultimate Back Office so even your front-end staff can quickly diagnose common issues. The Visp.net approach requires no proprietary hardware, and (oh yeah!) it happens...
Enhanced Paypal Integration Gives Your Subscribers More Payment Options in UBO 6.1 Beta
Your UBO 6.1 now handles Paypal better than ever! It is easy to setup Paypal in UBO. Here’s how to do it: Click on the ISP Configuration icon (or go to File > ISP Configuration). Now click on Billing Options, then go to Merchant Account. P Check the Enable PayPal...
Focus on the Suspension
You might notice that some unsuspended subscribers are now suspended. Here’s why:Subscribers that are paid up generally don’t require attention, but subscribers with packages that are suspended often can require attention, so now, any subscriber with at least one...
UBO Ticket and Schedule Manager now updated to the latest Google API
Google recently updated its API to require an additional layer of user authentication and no longer supports access without the end user’s authentication. This caused an issue in UBO even if you already had it setup in UBO before. UBO has now been updated to support...
“Remember My Password” Can Now Be Turned Off for Better Security
Now you can turn off the “Remember my password” option in the Login window to require that App Users always enter their password. If an unscrupulous 3rd party happened to get access to the computer, they would not be able to login.Just set it in the ISP Configuration...
UBO 6.1 Beta! (Part 4)
Sometimes the smallest improvements can make your day easier. We’re grateful for your feedback for these improvements! One such bit of feedback has resulted in a new minimize button in the Add Subscriber window so you can pause the Add Subscriber process to look...
UBO 6.1 Beta! (Part 3)
UBO 6.1 Beta Continued… Here are a few more new features now built into UBO to make your life easier.To view a complete list of all subscriber transactions, you may open the statements in a separate resizable window by clicking on the button shown below: You can...
Updated: Fast and Easy FCC Report Generation
The UBO has been updated to support the latest FCC reporting requirements. Here’s how to generate and submit Fixed Broadband Deployment and Subscription Reports.To start, click on the Reports icon. In the Report Center:Click on FCC on the list of categories, to open...
Heartbleed Vulnerability Info – Your Data is Safe at VISP.NET
By now you may have read about an extremely widespread issue affecting nearly every SSL (encrypted) site on the planet. This bug has affected most financial institutions, Google, Yahoo, Amazon, etc (the list goes on).CNN Heartbleed Coverage and more coverageOfficial...
Updated Session-Timeout For Wireless Authentications
We’ve completed testing of new radius code which will modify radius behavior slightly, to the benefit of you and your subscribers. Previously, any subscriber would re-authenticate exactly 24 hours after they logged in. Authentications generally go un-noticed by...