Continuous Improvement in the Ticket and Schedule Manager

Your suggestions and insights are what drive improvements in Ultimate Back Office. The most recent example is an improvement in the Ticket and Schedule Manager (TSM).
Before
After

Each ticket now keeps an exhaustive log of the updates to the ticket and who made them from the moment the ticket is opened until the issue is resolved. And with Ticket Types, you can create templates that give your techs all the data they need to resolve an issue and deliver consistent quality support for your clients.


Did we get it right? Let us know what you think!