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Oct 6, 2015 – Version 6.1

bug fix 19277 : Positive and negative sign for balance due in Account Manager and Invoice PDF will now be displayed correctly based on the Display balance due as positive checkbox in ISP Config > Billing Options Accounting Controls.

ISP Settings

The ISP Settings window provides easy and detailed navigation on the preferences you want for UBO and online portals management. There are 6 main tabs in the window: My Visp, Application, Billing, Portals, Packages, and Extensions: My Visp - Contains your company’s...

Oct 2, 2015 – Version 6.1

bug fix 19178, 19235 : ISP Credit Card encryption is now fixed. Also, history log is now added when changing a credit card number or eCheck number. bug fix 19238 : ISP Auto-pay will now run as expected for eCheck and Credit Cards. bug fix 19241 : In the Filter window,...

Sep 29, 2015 – Version 6.1

bug fix 19193 : 0.01 auth amount for authorize.net VISA card has now been added to successfully add a VISA card in Account Manager. bug fix 19205, 14724+ : Mass emails with attachments will now be sent successfully.

Sep 24, 2015 – Version 6.1

bug fix 19094 : Daylight savings time of different timezones is now considered when syncing UBO tickets. bug fix 19169 : Logout Date column is now added in the Subscriber Usage Report. Outbound deposit report has been improved.

Sep 22, 2015 – Version 6.1

bug fix 18935 : Autologin functionality for Towercoverage is now supported in UBO 6.1 and 7.0 Beta. bug fix 19091 : You can now choose to use the invoice's close date for the Total Balance Due Date by checking the 'Use invoice close date for closed invoices' checkbox...

Sep 16, 2015 – Version 6.1

bug fix 19097, 19115 : When viewing a v7.0beta-created ticket in UBO v6.1, HTML codes are now hidden from the Ticket details. A prompt will also appear to inform you if the ticket was created using UBO v7.0 Beta. bug fix 19133 : eCheck ISP payments will now process...

Sep 11, 2015 – Version 6.1

bug fix 19088 : Username column which has numbers as username can now be sorted correctly and not cause exceptions anymore. bug fix 19094 : Time will now be included in the update when clicking Ticket Sync. bug fix 19106 : Payments Received 2 report columns can now be...

Sep 5, 2015 – Version 6.1

bug fix 18980 : When scheduling a ticket in TSM, only the plain text is saved in the scheduled event in Google Calendar. Also, plain text view of the email will be sent to the assigned tech and the ticket followers. bug fix 19001 : Dates in the Notes and History tab...

Aug 20, 2015 – Version 6.1

bug fix 18383 : Welcome email upon signup is now supported in the UBO software. Simply assign an email template to the email trigger 'Any subscriber who signed up in the signup server.' bug fix 18881 : Newly scheduled tickets will now show on the Google Calendar tab...

Aug 18, 2015 – Version 6.1

bug fix 18905 : For Package-based Billing, package payment status and suspended package counter is now added to the Account Manager. bug fix 18935 : Towercoverage updated URL is now integrated into the UBO software. However, it still does not support the autologin...

Aug 11, 2015 – Version 6.1

bug fix 18872 : Image attachments can now be viewed when sending through the mass email. If issue still continues, kindly re-attach the file and make sure that it has a different file name. bug fix 18875 : Only enabled credit cards in the ISP Config > Subscriber...

Aug 7, 2015 – Version 6.1

bug fix 18761 : History logs are now updated when deleting an item in the invoice. Also, action prompt on what to do with the invoice now displays when deleting the last item of the invoice. bug fix 18869 : Schedule of the ticket is now included in the Ticket Summary...

July 30, 2015 – Version 6.1

bug fix 18842 : Package Setup fee tax will now have the following behavior: If package has None or Subscriber Tax Setting as selected tax setting and Apply tax to setup fee is checked, setup fee will follow the subscriber's tax setting. Otherwise, if package has...

July 28, 2015 – Version 6.1

bug fix 15686 : Alert balloon now has a consistent tab response and will automatically close the main balloon and sub balloons when clicking on another subscriber. bug fix 18830 : Option to hide Registration Code field in signup is now available in ISP Config > ISP...

July 14, 2015 – Version 6.1

bug fix 18722 : Multi ISP appusers can now access Google Calendar tab in TSM window. bug fix 18767 : For security reasons, plain-text format of passwords are not displayed throughout the Account Manager anymore. tticket fix 14310+ : Subscribers with multiple billing...

July 10, 2015 – Version 6.1

bug fix 18722, 18731 : Save and Schedule is now optimized and will now work in MAC OS Yosemite. bug fix 18743 : Auto action popup will not cause issues in Find field anymore. bug fix 18749 : Loading of a ticket when viewing in Notes and History Tab has now been...

July 7, 2015 – Version 6.1

bug fix 18053 : When refunding a payment, memo field can now be edited to add a custom memo for why the payment was refunded. Also, new refund UI is now implemented in 6.1 bug fix 18728 : If a subscriber email is unchecked in one of the Mass Email filter, option to...

July 4, 2015 – Version 6.1

bug fix 15728 : When clicking Check Email, auto-login for email services through the software now works as expected. bug fix 18326 : Authorize merchant is now considered when running autopay for eCheck. bug fix 18602 : "Send invoices to printhouse" appuser right is...

June 30, 2015 – Version 6.1

bug fix 18575 : Spanish characters are now accepted in both CSM and UBO software. bug fix 18713 : Equipment with type "Site" will now be included in the Site Location list in the Equipment Tab. Company info in ISP's Primary Contact will now display in the title bar of...

June 26, 2015 – Version 6.1

bug fix 18290, 18551 : Endless loading and freezing when assigning equipment to a subscriber is now fixed in the Equipment Manager. bug fix 18551 : Monitoring balloon/tooltip will now populate information correctly. tticket fix 14178+ : Toggling AppUser IP...

June 23, 2015 – Version 6.1

bug fix 18611 : Date Added column is now added in the TSM. bug fix 18620, 18635, 18638,18674 : Save and Print are now working in the Google Calendar. bug fix 18653 : Summarize at top checkbox will now work even without hard reloading the page. bug fix 18671 :...

June 19, 2015 – Version 6.1

bug fix 18593, 18656 : Paypal payments are now supported in CSM and signup. bug fix 18665 : In the Support Site, speed limits of hotspot users now matches with the information set for the package and the subscriber.

June 18, 2015 – Version 6.1

bug fix 18566 : Post/Delete/Refund Payments & Credit/Debit memos appuser right is now separated into two: Post/Refund Payments & Credit/Debit memos appuser right and Delete Payments & Credit/Debit memos appuser right. bug fix 18626 : Customer ID field is...

June 16, 2015 – Version 6.1

bug fix 17231 : Rotate function has now been added to the Attachment window. To save the rotated image, simply close the Attachment window by either clicking Close or selecting another subscriber. bug fix 18563, 18578 : TSM is now working on both java 32 bit and 64...

June 10, 2015 – Version 6.1

bug fix 18557 : When Generate Standard Reports app user right is unchecked, reports in the Report Center and all Subscriber Reports will no longer be accessible in the software. Also, View Credit Card Billing Report right is now working as expected (see tooltip for...

June 5, 2015 – Version 6.1

bug fix 18131 : Date column in the Notes and History Tab has now been divided into Date Added column and Last Modified column. Date Added column displays the fixed date the note/ticket/history item was added while the Last Modified column will contain the date the...

June 3, 2015 – Version 6.1

bug fix 18326 : Echeck is now included when running auto-pay for Authorize.net merchants. bug fix 18440 : Site field column is now added to the Usage Report for Wireless Service. bug fix 18503 : Subscriber payments would not be posted to POG unless they are processed...

June 2, 2015 – Version 6.1

bug fix 18206 : UBO XML structure has now been fixed. bug fix 18392 : Option to hide IP Address in Account Manager is now available in ISP Config > Packages > Wireless Settings. bug fix 18467 : IP restrictions are now working as expected for UBo software logins....

May 29, 2015 – Version 6.1

bug fix 18155 : For Server Plus appusers, checkboxes in the Notes and history tab are now always checked upon software loading. bug fix 18326 : Echeck payment processing through Authorize.net merchant is now supported in the software.

May 27, 2015 – Version 6.1

bug fix 18422 : UBO software now checks ISP's country code when displaying components for multi-ISP app users. bug fix 18434 : When 2 or more ISPs have the same STEM username and password, the Google access token of the first-authorized ISP will be used for the other...

May 26, 2015 – Version 6.1

bug fix 17912 : Main table Equipment columns will now be populated correctly. bug fix 18059 : Option to hide balance forward in invoice is now available in ISP Config > Billing Options > Package Invoicing. bug fix 18242 : Options to set speed limits to...

May 20, 2015 – Version 6.0 & 6.1 Beta

bug fix 18023 : Wifi capture script now points to g5.php and will now generate invoices correctly. bug fix 18329 : When new ISPs will be setup with Visp, pre-defined email templates would now be assigned to the their corresponding available triggers. bug fix 18380...

May 14, 2015 – Version 6.0 & 6.1 Beta

bug fix 18320 : Post payment button in CSM can now only be triggered once when clicked to avoid duplicate payment transaction error. bug fix 18341 : Support site URL in the software now points to https://support.userservices.net/ bug fix 18374 : Signup server for...

May 12, 2015 – Version 6.0 & 6.1 Beta

bug fix 18293 : Multi-ISP app users can now schedule tickets in TSM. Additional changes only posted in v6.1 beta: bug fix 18158 : Help video links are now working correctly and will now show correct error message when help video is not supported by their java. bug fix...

May 6, 2015 – Version 6.0 & 6.1 Beta

tticket fix 13470+ : Autopay info in PDF is now showing correctly. bug fix 18278, 18344 : Newly added subscribers that do not have any login data in radius db are not anymore suspended on the same day or next day but until the end of the specified inactive days. bug...

Apr 28, 2015 – Version 6.0 & 6.1 Beta

bug fix 17672, 18251 : Current Usage Invoice is now available as a Mass Email attachment in the software. Additional changes only posted in v6.1 beta: bug fix 18269 : When changing the AP name/description in the Equipment Manager, AP in the Equipment Tab is now...

Apr 9, 2015 – Version 6.0 & 6.1 Beta

bug fix 18065 : Tax Exempt is now calculated correctly when adding new packages tticket fix 12727+ : Emails viewed in plain text mode will now display the plain text of the email message. Additional changes only posted in v6.1 beta: bug fix 17858, 18140 : eCheck and...

Apr 8, 2015 – Version 6.0 & 6.1 Beta

bug fix 18092 : Contact Us option and information is now added in the CSM. (info is from ISP Contact data) bug fix 18107, 18119 : Payment from signups will now process the correct amount. bug fix 18110 : Inactive subscribers will no longer be able to login Account...

Apr 01, 2015 – Version 6.0 & 6.1 Beta

bug fix 17975 : Paper invoice fee will only be added to one invoice per cycle based on invoice day as the cycle start date. Voided paper invoice fee are also considered and will not be added paper invoice fees for the same month. bug fix 18095 : For monthly...

Mar 26, 2015 – Version 6.0 & 6.1 Beta

bug fix 18041 : Numbers with comma are now totaled correctly for Sales Tax Liability report and several other reports. bug fix 18002 : Option to show or hide columns is now added to the Accounts Receivable Report. bug fix 17999 : Amount Due Report now has an 'Include...

Mar 25, 2015 – Version 6.0 & 6.1 Beta

bug fix 18011 : Text with & symbol can now be saved successfully for the Previous ISP field in the software. tticket fix 13110+ : Moving a subscriber's wireless service now updates the speed limits to the default speed limits of the package the service is moved...

Mar 20, 2015 – Version 6.0 & 6.1 Beta

bug fix 17984 : Subscribers with blank username can now be restored/undeleted. tticket fix 13104+ :  Apply default speed limits now populates software and database data correctly. tticket fix 13027+ : Grace period and bill zip code will now auto-populate from signup....

Mar 17, 2015 – Version 6.0 & 6.1 Beta

bug fix 17900 : Taxes are now included when reversing invoice charges with a future invoice date. bug fix 17903 : Tax Reversal now shows the tax name of the tax charged to the invoice charge of the package being billed. Tax applied in the reversal uses the same tax...

Mar 4, 2015 – Version 6.0 & 6.1 Beta

bug fix 16493, 16676, 16973, 17447, 17789 : sales tax Report and Sales Tax Liability Report has now been fixed to show the correct data. bug fix 17882 : Subscriber status has now been fixed. bug fix 17819 :Ticket & Schedule Manager has now been optimized for...

Feb 27, 2015 – Version 6.0 & 6.1 Beta

bug fix 17750 : Duplicate username error is now showing if the subscriber sign up twice with the same username in the same session or signup data. bug fix 17795 : "This App User account is active" checkbox is now hidden and checked when adding new appuser. Also,...

Integrate PayPal in UBO

Log in to your existing Paypal Business account or create a new one. Go to the Dashboard. Click Create App. Type UBO-VISP in the App name field. (An email will be prepopulated in the Sandbox developer account.) Click Create App. You will then be redirected to this...

Feb 18, 2015 – Version 6.0 & 6.1 Beta

bug fix 17618 : TSM preferences are now being remembered. bug fix 17780 : PTD now updates after successful autobill. Also, appuser 'visp2' is now displayed in the email history log. Additional features and changes  only posted for v6.1 beta: bug fix 17771 :...

Feb 13, 2015 – Version 6.0 & 6.1 Beta

bug fix 17726 : Add new subscriber window does not overlap with other software programs anymore. bug fix 17600 : 'Apply late fee to subscribers except custom settings' option now applies default late fee settings to subscribers with None or Default as late fee...

Feb 5, 2015 – Version 6.0 & 6.1 Beta

bug fix 17660 : Word wrap is now applied to long custom invoice line item descriptions which will display the invoice properly in the PDF. bug fix 17699 : When deleting a ticket, appuser who deleted the ticket and datetime of the deletion is now added to the deleted...

Jan 28, 2015 – Version 6.0 & 6.1 Beta

bug fix 17489 : The code for populating and deletion of packages has now been optimized to make it faster. bug fix 17621 : Loading of Equipment Tab list has now been optimized to avoid software freezing. bug fix 17576 : Tooltip is now added to clarify that when...

Jan 15, 2015 – Version 6.0 & 6.1 Beta

bug fix 17483 : If ISP is name is too large, it will automatically adjust the font size to fit in the Account manager title bar. bug fix 17537 : Latitude and longitude are now always auto populate new values when generate Lat/Long button is triggered. bug fix 17444...

Jan 9, 2015 – Version 6.0 & 6.1 Beta

bug fix 17501 : If reverse unused months is selected during reversal, prorate items are now not being added. bug fix 17477, 17546 : "Edit Subscriber's Auto-pay Option" is now added into list of app user permissions. If unchecked, Auto-pay option in the Billing info...

Jan 7, 2015 – Version 6.0

bug fix 17465 : eCheck mediator for Past Due Protection is now fixed. bug fix 16934 : For Postpay ISPs, signup server now charges prorate to subscriber only if invoice day is in a future date. [same behavior with software] bug fix 17507 : Enhanced credit card...

Dec 12, 2014 – Version 6.0

bug fix 17111: '(Recurring)' and 'Expires' are now reserved words for Custom Invoice Item Description. When Recurring and Expires are checked, the words '(Recurring)' and 'Expires...' will trimmed from the description. bug fix 17399: Extra zeros at the end of...

December 9, 2014 – Version 6.0

tticket fix 12625+ : When you don't have a Merchant Account enabled, "Please set my account up for Automatic Billing:" text portion in the PDF will be hidden for your subscribers' invoice PDF. bug fix 17369 : Source and Source Details can now be added in the Main...

Nov 18 & 26, 2014 – Version 6.0

bug fix 17303 : Ticket and Schedule Manager now works as expected and will now require a one-time authorization to connect UBO to their Google calendar account. bug fix 17276 : In MAC Yosemite, ISPs can now enter data in the fields of the Add New subscriber after the...

Oct 17, 2014 – Version 6.0

bug fix 17120 : In Multi-ISP mode, Google integrated emails are now unsuspended properly upon posting a payment. bug fix 12437+ : Radius login report will now only contain information of the subscriber's current ISP. Other ISP's information will not be shown in the...

Oct 7, 2014 – Version 6.0

bug fix 12385+ : Outbound Deposit Report now has Money Order Count and Money Order Amount columns.  Also, Money Order payments are now included in the loaded payments and totals are now including Money Order payments, only if selected. bug fix 17018 : When...

Oct 2, 2014 – Version 6.0

bug fix 17027 : ISPs can now use other functions in the software even if Add New Subscriber window is displayed. Also, Add New Subscriber can now be minimized. bug fix 16982 : Merchant Account Use Visp.net option is now hidden for ISPs who do not have that option...

Sep 26, 2014 – Version 6.0

bug fix 17000 : A space middle initial value in the database is now trimmed/ignored when displaying the Billing Information page. Also, the billing middle initial entered by the subscriber will now replace the space value in the database [if value is space]. bug...

Sep 23, 2014 – Version 6.0

bug fix 16940, 16943, 16955 : City, State, Zip information from subscriber's signup are now being saved into the subscriber's account. bug fix 16958 : WYSIWYG editor is now updated throughout the support site which fixes the formatting display such as the Description....

Sep 16, 2014 – Version 6.0

16853 : When updating subscriber status, Paid Thru Date now includes the custom invoice balance. 16937 : Enable upgrade is only shown in CSM when the option is enabled in ISP Config > Packages > Wireless Settings. Also, all other service passwords are updated...

UBO 6.1 Beta! (Part 2)

Your UBO just got better! Your thoughtful feedback at the Visp.net WISP CEO roundtable meetings continues to raise the bar in it’s usefulness for you and your subscribers! (CEO Roundtables are held each week at 4 PM Pacific time.  If you haven’t joined in a while, we...

Aug 19, 2014 – Version 6.0

16829 : Period (.) can now be entered as a valid password character. 16823 : View Portal button will now open the the ISP's portal page. 16616 : ServerPlus ticket exports added into UBO under TSM panel can now be identified by sorting the "ServerPlus" column where...

Aug 13, 2014 – Version 6.0

12223+ : Adding of packages is now allowed even if there are no mass email templates created. 16820 : For packages with future bill start date ahead of the invoice generation day, Balance Date is now the same with the Invoice Date if Invoice Date is selected by...

UBO 6.1 Beta! (Part 1)

Your feedback from the CEO roundtables has once again borne fruit -- meet 4 new features designed with your needs in mind. Here’s the summary: New tower and subscriber monitoring tools Improved integration with Tower Coverage maps Improved, hassle-free payment options...

July 23, 2014 – Version 6.0

bug fix 16709 : When Amex is selected as the CC type, the CC no. field will now follow the AMEX credit card format. Also, when Receiving Payment and entering CC no. that starts with 34 or 37, format automatically changes to follow Amex credit card format. bug...

Connecting Tower Coverage to UBO

To integrate Tower Coverage with UBO, first, download and open the VISP Desktop App. At the moment, to complete the integration, you can only store the credentials for Tower Coverage in your VISP desktop app interface. The required fields are not yet available in the...

July 8, 2014 – Version 6.0

bug fix 16667 : Paper invoice processing for sending to print house through UBO is now sped up. bug fix 16682 : Invoice day for isps is now shown in the ISP Config > Billing Options > Due Dates. polish ISP Portal > Signup: added customization options for...

July 2, 2014 – Version 6.0

bug fix 16625 : Invoice status and invoice number are now added into the Paper Invoice toggle prompts. bug fix 16631 : E-check payments have now posted into POG transactions. bug fix 16643 : UBB is now scheduled to run earlier than the autopay run schedule.

June 25, 2014 – Version 6.0

tticket fix 12086 : Multi-isp users can now change settings of a package even if it has a duplicate package name in another isp. tticket fix 12088 : Wireless services are now showing up on sign-up server even if location code is added in the URL. bug fix 16622 : When...

June 12, 2014 – Version 6.0

bug fix 16241, 16274, 16268 : PDF format is now used when sending invoices to the printhouse. bug fix 16598, tticket fix 12054+ : SQL error is now fixed when saving and adding ticket containing apostrophes (single quotes) and when trying to remove the package in the...

June 4, 2014 – Version 6.0

bug fix 16547 : ISP's logo is now adjusted to align it with the Google Search box. bug fix 16490 : Software's Amount Due/Charge Amount is now equivalent to wifi capture payment Amount Due/Charge Amount. bug fix 16415, 16388 : Server Plus appusers now have instant...

May 27, 2014 – Version 6.0

bug fix 16499 : Software and support site now have the following improvements: enable/disable Google Search, Spam Filter, and Dialup Search options, customizable landing page after a successful signup. bug fix 16517 : Support for multiple default IP ranges is now...

May 16, 2014 – Version 6.0

bug fix 16454 : For multi-ISP appusers with enabled Google email integration, email password of subscribers can now be updated successfully. bug fix 16481 : "Enable Spam Settings" and "Enable Google Search" toggles for ISP Portal are now available in the support site...

May 15, 2014 – Version 6.0

tticket fix 11954+ : Unchecking the "Edit Automatic Unsuspension" right will now have an uneditable checked "Automatically unsuspend" checkbox in the Receive Payment window. tticket fix 11959+, 11950+ : Temporarily disable the default Yahoo news feed and add a custom...

May 14, 2014 – Version 6.0

bug fix 16448 : An option to include auto-payment processing for inactive subscribers is now available in the ISP Configuration > Billing Options > Merchant Account. bug fix 16463 : Package details added in UBO are now showing in the support site and in the...

May 8, 2014 – Version 6.0

bug fix 16457 : Warning tooltip is now shown when a backslash is entered or pasted into the Note. bug fix 16400 : Message content is now shown in live, outlook, and hotmail accounts, and on browser outlook.com. bug fix 16436 : Add new package with future billing start...

April 23, 2014 – Version 6.0

bug fix 16388 : Software does not crash anymore when loading to approximately 16,000 to 20,000 subscribers. bug fix 16397 : STEM Settings now refreshes as expected with the correct updated values. bug fix 16088 : Package Description now limits to 512 characters and...

April 16, 2014 – Version 6.0

bug fix 16370 : Basis for sorting of packages now have the following levels: active first, username, service number (all are arranged alphabetically per category/service). bug fix 16376 : Email addresses in the CC field of triggered templates can now receive the...

April 8, 2014 – Version 6.0

bug fix 16277 : Updated on live database all customer's current invoice end term to correct dates and recalculate the rate for each item if needed. bug fix 16307, 16163 : Current invoice is now the basis for paid thru date. bug fix 16292 : Invoice Message fix: If more...

March 18, 2014 – Version 6.0

bug fix 16043 : Unsuspend Recurring Items prompt now shows when posting payment and ‘Automatically unsuspend’ is checked. bug fix 16253 : The balloon tooltip now shows correctly for an incomplete subscriber with incomplete state. Also, the state of the previous...

Promo code for WISPAMERICA

Hi Wisp Partner, Did you know it took only 3 years for the internet to reach 50 million Americans? In comparison, network television took 13 years and it took almost 38 years for radio to reach that same number. Rapid adoption of the internet was fast and swift. We...

March 7, 2014 – Version 6.0

bug fix 16088 : Package Description line breaks have now been fixed. Also, package prices in the lower tab are now updated directly whenever package pricing is updated in the ISP Config. bug fix 16103 : When clicking on an empty area of the Attachments portion, there...

March 6, 2014 – Version 6.0

16175 : When adding a subscriber, the default tax will now be automatically set to the matched tax setting even if Billing Options Tab is not clicked. 16202 : Scheduling tickets to an App User with duplicate name in the Google Calendar of the ISP now has this...

March 4, 2014 – Version 6.0

bug fix 16052 : History log is now available when viewing a PDF invoice. bug fix 16217 : Email Service now accepts single character as a username. bug fix 16214 : 'Monthly Billing Report (Date Bound)' & 'Monthly Billing Report 2 (Date Bound)' are now removed from...

February 25, 2014 – Version 6.0

bug fix 16043 : Recurring custom items now have new Auto-Suspend options. Also, when unsuspending a customer with recurring custom items [if package invoice was already created or missed], a prompt now shows that would ask if they want to re-add recurring line items....

February 20, 2014 – Version 6.0

bug fix 16082 : Option to exclude new subscriber that started billing in the last X days is now available and working as expected. bug fix 16121 : Grace amount can now be applied only on balance forward instead of the total balance due. bug fix 16115, 16049 : Invoice...

February 12, 2014 – Version 6.0

16085 : The software now show the correct error when echeck payments are declined. 16007 : The software now show the correct error when echeck/cc payments are declined. Majority of which need to reenter their credit card or echeck credentials as they need to get a...

February 8, 2014 – Version 6.0

Subscribers with AutoPay enabled now have invoice and receipt PDF stating that they are in autopay. bug fix 16007: An error prompt now shows when an invalid credit card is used in posting payment. Error messages is similar to the error messages found in CSM. bug...

Breaking Nuuz: USPS Price Increase

The Postal Regulatory Commission (PRC) has approved a request from the United States Postal Service (USPS) for a 3 cent increase on all postal rates (from $0.46 to $0.49), starting January 28, 2013. This is the first part of a two-part postage price increase requested...

January 29, 2014 – Version 6.0

bug fix 16010 : Payments and credit/debit memos can now be viewed even if Post/Delete Payments & Credit/Debit Memos right is unchecked. bug fix 15938 : Atomatically set isp_details.merchant_percent to 100 if Merchant is set to ProPay via ISP Config.

January 23, 2014 – Version 6.0

bug fix 15995 : Adding a new subscriber with eCheck as the Billing Method is now working properly and added to the software without SQL errors. bug fix 15998 : Changes on a package name is now saved automatically when you click away from the field.

January 22, 2014 – Version 6.0

bug fix 15989, 15986 : The interface on MAC has already been adjusted to show 10 digits of phone numbers and the last 4 digits of a CC Number. bug fix 15980 : Update button now shows as Update Billing & Payment Info and has now been moved to the bottom portion of...

January 15, 2014 – Version 6.0

bug fix 15932 : Autopay for Credit Card is now allowed in ISP Config > Billing Options > Merchant Account when merchant account is Propay. [Phase 1 fix] bug fix 15941 : For Propay merchant account, updating credit card information and then posting a payment is...

January 10, 2014 – Version 6.0

bug fix 15920: Unsuspending a package now does not cause SQL error even if password contains apostrophe. bug fix 15929: Tooltip for Delete packages but leave equipment assigned until it is recovered checkbox now shows "This option will delete the subscriber only if...

January 3, 2014 – Version 6.0

bug fix 15887 : Reversal charges when deleting packages now includes unused charges from the previous term. Also, reversal of deleting packages with future BSD now charges correctly. bug fix 15896 : Special characters are now not allowed when saving data in CSM. bug...

December 19, 2013 – Version 6.0

bug fix 15845 : For pre-scheduled tickets, clicking the Schedule button now opens a prompt with options to reschedule the ticket to the current date or to retain its originally scheduled date. bug fix 15875 : CSM online payment is now working with comma on amount...

December 10, 2013 – Version 6.0

bug fix 14045 : Today and Yesterday options are now removed in the software menu for "Credit Card Expiration Report (Date Bound)". bug fix 15770 : Adding packages with future bill start dates [invoice now] now works properly. bug fix 15815 : Signup server's price now...

UBO Version 6.0 Reports Polished up!

After a number of issues were reported with UBO's reports we got very serious about making sure they were accurate and useful for you. We hired a full time CPA who is now a permanent member of  our team and put him to work reviewing and auditing the reports you use in...

December 4, 2013 – Version 6.0

bug fix 15791 : Opening a ticket from the Notes and History Tab now works properly. bug fix 15797 : Mass Email schedule template now has options to send scheduled email to days 29 to 31. Also, if days 29 to 31 are not available for the specific month, scheduled email...

November 26, 2013 – Version 6.0

bug fix 15755 : The header for Edit Ticket window now shows: 'Edit Ticket [TicketID] for SubscriberName'. (i.e. Edit Ticket [12345] for John Doe) bug fix 15758 : When No Auto Reset is selected, first subscriber in the main table is automatically highlighted when the...

Running UBO on Windows 8

Having trouble running our software on Windows 8? Here are some steps that you could follow... Go to Control Panel > Java. On the General Tab, click Network Settings... button and then select only Direct connection. Don't use browser settings, proxy server, and...

Viewing UBO Reports on IE 10

Having trouble loading UBO reports in Internet Explorer 10 on Windows 7 or Windows 8? You must set IE 10 to compatibility mode in order to view some reports correctly. If the compatibility mode is not enabled, the page may never be fully loaded. Open Internet Explorer...

ISP Radio Network Features VISP.NET

Your favorite Dave Thomas was interviewed recently on Steven Grabiel's ISP Radio Network! Tune in to http://www.rockstarradionetwork.com/shows/ispradio to learn the inside story about how visp.net evolved now leads the industry with Ultimate Back Office Billing and...

November 16, 2013 – Version 6.0

bug fix 15746, 15725 : Bill Email merge field is now used to insert a subscriber's email [found on the Billing Info tab] into a mass email template. bug fix 15545 : The issue with the browser panels not refreshing has already been addressed. It will now show the...

November 12, 2013 – Version 6.0

bug fix 15599 : When using a filter/find in the equipment manager with Java update 45, adding, updating, assigning, and unassigning towers or equipment no longer causes an exception that causes the software to freeze. bug fix 15659 : Suspension of accounts is now...

November 7, 2013 – Version 6.0

bug fix 15587 : Deleting a subscriber when a filter is active with Java update 45 no longer causes an exception that causes the software to lock up. bug fix 15407 : Adding a subscriber when a filter is active with Java update 45 no longer causes an exception that...

November 5, 2013 – Version 6.0

bug fix 15671 : Unassigning equipment will now remove subscriber specific information on that equipment. bug fix 15647 : IP addresses are no longer required when adding new equipment. bug fix 15650 : The Balance Due column in the main table is now showing the actual...

Signing up on Bug Tracker

Want to report bug issues you have encountered in the software? Sign up an account in Bug Tracker. Go to Help > Bug Tracker. Click Signup for a new account link. Enter in the Signup Page desired username email - will be used for confirmation of your account...

October 30, 2013 – Version 6.0

bug fix 15362 : Prompt is added when changing Default Total Balance Due Date in ISP Config > Package Invoicing. Also, Invoice PDF and software PDf now matches. bug fix 15632 : Tooltip to the [ ] Allow package upgrades from subscribers on the CSM option (ISP Config...

October 29, 2013 – Version 6.0

bug fix 15533, 15608, 14888, 15620 : Ticket and Schedule Manager window is now working properly with any Java updates and high cpu usage is now reduced when accessing TSM. bug fix 15545 : Viewing the PDF now shows the correct account invoice. bug fix 15638 : Multiple...

October 25, 2013 – Version 6.0

bug fix 15590 : Zip code is now properly formatted and it will no longer cause an exception when it has an invalid format. bug fix 12920 : Propay option is now available in the list of Merchant Accounts in the ISP Configuration. bug fix 15584 : The calculation when...

Oct 24. 2013 – Version 6.0

bug fix 15563 : The term for the custom invoices that have the late fee charges on it now covers only the current month. bug fix 15506 : Past Due Protection interface is now working correctly on MACs. bug fix 15551 : Changes on the text and Email Signature is now...

October 19, 2013 – Version 6.0

bug fix 15560 : CC preference in signup server now updates according to the settings in ISP Config > Packages > [Package Name] > Options. bug fix 15437 : Recurring line items on invoices are now working as expected. bug fix 15368 : The criteria for the taxes...

October 17, 2013 – Version 6.0

bug fix 15500 : PDF of Deposit Report now shows the date/date range in this format (mmm dd, yyyy). bug fix 15497 : Paper Invoice Tax is now added (if it is set to charge Paper Invoice Tax in the ISP Config) when Paper Invoice Fee is added in the Invoice. bug...

UBO Version 6.0 Release!

I'm very pleased to announce the release of Ultimate Back Office Billing and Automation Version 6.0. All known high priority global issues  have been resolved.  Of the few remaining known issues, most have been resolved in testing and will be rolled out in coming...

October 12, 2013 – Version 6.0

bug fix 15368 : Tax setting can now be added to the columns on the main table. bug fix 15428 : Invoices now shows Total for this Invoice (formerly Amount Due for this Invoice) and Balance Forward as separate items. bug fix 15404 : Ticket and Schedule Manager is now...

Activating a Service

Service activation affects the activation of the package. Once a service of a package is activated, the package that contains that service would automatically be activated. After you have successfully added a package, you can now activate the package services. Click...

Quick Start Guide

ISP Configuration Application Security - Do you want to restrict IP access of your users using the software? Application Users - Do you want to manage the UBO users of your ISP? Auto Actions - Do you want to set default automatic suspension to your subscribers? Grace...

ISP Configuration: Package Invoicing

Invoicing of packages are always a major part in your business transactions to your subscribers. Because of this, Ultimate Back Office (UBO) gives you the options to change and modify on how your packages will be invoiced on different subscriber and package...

Displaying Java Console

Java consoles are an important part of knowing how bug issues happen. Sometimes, the development team will ask you to copy and paste the text in the console in order for us to fix the issue as soon as we can identify what the problem is. Here's how to show your Java...

ISP Settings: Accounting Controls

Accounting controls allow you to select different options when closing invoices and how statements will be displayed VISP Desktop App To access Accounting Controls from the Desktop App, go to  ISP Settings >  Billing  >  Payments > Accounting Controls. VISP...

October 5, 2013 – Version 6 Release Candidate

bug fix 15410 - When a package is added in the middle of a billing period and the prorate is not set to "Do not prorate", the subscriber will only be charged the remaining months left. If it is set to "Do not prorate", the subscriber will be charged the full amount...

ISP Settings: Auto Actions

Auto actions are simply automated actions designed to streamline recurrent processes such non-payment suspension. Automating them would ensure consistency and lesser chances of error. To setup Auto Actions, go to ISP Settings and click the Billing tab. Click Auto...

ISP Settings: Application Users

Note: The guide below contains instructions for both the VISP Desktop and Web App.  It is easy to add and manage users in the VISP software. Use the guide below to get acquainted with the feature.   In running your business, you may have other associates who want...

September 25, 2013 – Version 6 Release Candidate

bug fix 15359 - Amount to cover invoices is now displayed more accurately. bug fix 14897 - Dated deposits should show only that which has been deposited and nothing else and the cash amount and check amount are reversed when sent to CSV. bug fix 15314 - Welcome letter...

September 20, 2013 – Version 6 Release Candidate

bug fix 15218 - Payment Now window is now integrated as a balloon/bubble tooltip. bug fix 15329 - Auto-actions for Inactive subscribers has been fixed. bug fix 14753 - Improved Multi CC management in the CSM bug fix 15344 - Added the ability to unsuspend a subscriber...

September 14, 2013 – Version 6 Release Candidate

bug fix 14984 - Fixed issue with Subscribers with Packages that have Future Bill Start Dates bug fix 15278, 14987 - Suspended subscribers will now become due if payment made covers the balance forward of current invoice instead of always being past due bug fix 15329 -...

September 13, 2013 – Version 6 Release Candidate

bug fix 15320, 11217, 11230, 11237 - Fixed mapping by upgrading from Version 2 Geocoder to VErsion 3 Geocoder bug fix 15224 - Editing a filter that involves Status will not remove the Status filter condition/s anymore. bug fix 14870 - Equipment "Make" and "Model" are...

September 4, 2013 – Version 6 Release Candidate

bug fix 15245 : UBO now allows saving other data even if the password is "weak" so long as it has not been updated. Once the old "weak" password gets updated, it will not allow saving it unless you change it to a strong one. bug fix 15233 : Auto-deletion now includes...

August 29, 2013 – Version 6 Release Candidate

bug fix 15041 - UBO now auto unchecks 'Edit Automatic Unsuspension' right if 'Post/Delete Payment...' right is unchecked. bug fix 15236 - Multi ISP appusers can now access support site through the UBO software. bug fix 15230 - Setup date now follows server time upon...

August 28, 2013 – Version 6 Release Candidate

bug fix 15248, 15239 - Billing History Report can now be accessed. bug fix 15014 - Paper invoice items are now included in the billing history report. bug fix 15206 - The customer ID is now included in the details on the invoice. bug fix 15155 - Added prompt to warn...

August 22, 2013 – Version 6 Release Candidate

bug fix 13736 - Fixed Receive Payment Issues bug fix 15014 - Subscribers with Paper Invoice Report on current month now matches in the File > Print > Current Monthly Paper Invoicing. bug fix 15116 , 15122 - Late fees will be added on the next 15th day of the...

Late Fee or Re-billing Fee?

While it's common practice to charge late fees, many companies prefer to ease the pain of the charge by calling it a "Re-billing Fee."  The idea is that clients are less likely to dispute a "Re-billing fee" than a "Late Fee."  Their phone call to your office is more...

August 17, 2013 – Version 6 Release Candidate

bug fix 15113 - Fixed authentication when Google Email Integration is checked bug fix 15071 - Pressing F5 button already refresh the Equipment Manager items to show the newly added equipment by other visp clients. bug fix 14897 - Polish fixes in Outbound Report bug...

August 15, 2013 – Version 6 Release Candidate

bug fix 15047, 15044 - Removed the white space in the credit card expiry date when updating customer info bug fix 14918 - The attached invoices/statement now reflects the correct currency. bug fix 15026 - The paper invoice fees are now added along with other service...

July 31, 2013 – Version 6 Release Candidate

bug fix 14792 - Declined Payments Report is now available under Reports > Billing. bug fix 14894 - Adding Tower and Adding Equipment is now possible even if there are no subcribers added yet. bug fix 14927 - Right-clicking on the search field now displays the reset...

June 28, 2013 – Version 6 Release Candidate

bug fix 14729 - Fixed issue: no transaction ID shows when processing credit card bug fix 14744 - Paper Invoice is now added to Choose Columns feature and can now be filtered. bug fix 14708 - Invoices can now be generated for packages with bill start dates scheduled...

June 20, 2013 – Version 6 Release Candidate

bug fix 14624 - Empty emails now have extra dialogs that come up to confirm if they really want to do so. bug fix 14693 - Users can now add and edit towers in the Equipment Manager. bug fix 13211 - The latest PDF invoices on live are now adjusted with the latest...

June 13, 2013 – Version 6 Release Candidate

bug fix 14480 - Total Tax is now computed using the actual amount of Taxes Charged. bug fix 14507 - Primary" is now removed from the Where field in the Google Calendar so the Map can be opened directly from the Event. bug fix 14486 - You can now print tickets directly...

May 30, 2013 – Version 6 Release Candidate

bug fix 14384 - The Credit Card Exp is now properly compared. bug fix 14435 - We can now refresh the Tickets table by pressing F5. bug fix 14447 - A new column is now available for the full name. It is on the others tab in the column chooser. bug fix 14459 - Fixed...

May 22, 2013 – Version 6 Release Candidate

bug fix 14210 - The PDF receipts and credit/debit now has an improved format that matches the one for the invoice. bug fix 14243 - Google calendar can now be viewed and closed properly. bug fix 13196 - Paper Invoice Fee Exemption feature is now implemented. bug fix...

May 16, 2013 – Version 6 Release Candidate

bug fix 14261 - Usernames that were previously added with capital letters are now displaying properly. However, it is still no longer allowed when adding new appusers. bug fix 14240, 14237, 14219 - Echeck payments are now being processed properly. bug fix 14228 - The...

May 9, 2013 – Version 6 Release Candidate

bug fix 13994 - The software should now put ALL prorate charges/setup fees together in one invoice and ALL the full term charges together in another invoice, instead of creating separate invoices for each packages. bug fix 13307 - New options have been added in the...

May 1, 2013 – Version 6 Release Candidate

bug fix 14105 - Fixed issue in Adding Broken Invoice bug fix 13664 - Mouse activities are now only being detected by the software if it's the active window. bug fix 13973 - Software now accepts the same IP address as long as the Port numbers are unique. bug fix 14144...

April 25, 2013 – Version 6 Release Candidate

bug fix 11560 - Moved App User Manager in ISP Config and added App User Logs bug fix 13214 - Added an independent user right to Add/Edit/Remove Auth MAC Added "31st" choice on "Suspend on the [day] day of the month" in Auto Actions bug fix 14090 - Fixed issue where...

May 24, 2013 – Version 6 Release Candidate

bug fix 14384 - The Credit Card Exp is now properly compared. bug fix 14435 - We can now refresh the Tickets table by pressing F5. bug fix 14447 - A new column is now available for the full name. It is on the others tab in the column chooser. bug fix 14459 - Equipment...

April 11, 2013 – Version 6 Release Candidate

bug fix 13997 - Fixed issue when credit memo shows as debit memo bug fix 13862 - Encrypted and masked CC and Echeck details in the database bug fix 13937 - CC details other than the default now shows in the Receive Payment Panel. bug fix 11554 - Add 2px to the row...

April 3, 2013 – Version 6 Release Candidate

bug fix 13922 - Direct TV instances have been updated to DIRECTV. bug fix 13841 - The Speed combo box was changed to an ordinary editable combo box to avoid extra clicks. Necessary warning was then added when changing the Speed of an activated CenturyLink service. bug...

UBO 6 Beta “Soft Freeze”

  In the first 2 months of 2013, we released all the final features we had scheduled for version 6. This was nearly as many features in 2 months as we released in all of 2012, which was already a fast development pace. I mentioned in my Feb 18 post that we’d soon...

March 21, 2013 – Version 6 Release Candidate

bug fix 13787 - The Billing Start Date can now be typed on without pressing Delete or Backspace. bug fix 13805 - Deleting an Invoice Item won't disable Email Invoice and View PDF buttons anymore. bug fix 13736 - The following changes have been made: a. The selected...

March 12, 2013 – Version 6 Release Candidate

bug fix 13721 - IP in Package IP column can now be pinged. bug fix 13724 - Auto Action set to delete on a specified date does not cause mediator issues anymore. bug fix 13673 - IP fields are now sorted numerically and equipment ID now checks for duplicates. Various...

March 9, 2013 – Version 6 Release Candidate

bug fix 13706 - MAC can now be updated properly without the IP duplicate warning showing up. bug fix 11152 - Improved the Receive Payment Feature bug fix 11269 - Added new appuser right (Edit Closed Invoices) - new prompt when Add Item button in a closed invoice is...

March 6, 2013 – Version 6 Release Candidate

bug fix 13685 - IP address "duplicate warning" now shows up when there is a duplicate. bug fix 13610 - Fixed TSM > Calendar issues. bug fix 13655 - Email is now sending the right subscriber name. bug fix 13616 - Separated the IP addresses on the main table with...

March 1, 2013 – Version 6 Release Candidate

bug fix 13445 - The Send Email part of the Add Package window already picks up the billing email even if the package to be added doesn't have an email service. bug fix 13601 - The google calendar does not pop out anymore when reassigning a scheduled ticket. bug fix...

February 28, 2013 – Version 6 Release Candidate

bug fix 13565 - Burst should always be greater than or equal to Speed, otherwise, the label of Burst will turn red to indicate error and Save will be disabled. If Burst is 0, Save is also enabled. bug fix 13553 - IP Details (IP Address, Subnet Mask, Default Gateway)...

February 19, 2013 – Version 6 Release Candidate

bug fix 13502 - Added Specific Permission Toggle for Adding Line Items to Invoice bug fix 13446 - Deletion of packages now include a warning message that reminds app users that it will also stop recurring custom line items that are auto-suspended with those packages...

New and Updated Online Help

We've recently updated the visp.net Online Help Desk.  It's a reasonably exhaustive guide to all the features in Ultimate Back Office 6.0 and the services visp.net provides, complete with step-by-step manuals, troubleshooting guides and useful links. To access the...

Keyboard Shortcuts in UBO

Here are some keyboard shortcuts that you can use within the software: Ctrl + N - Add New Subscriber Ctrl + D - Deleting a Subscriber Reactivating a subscriber when he/she is deleted Ctrl + P - Print the invoice Alt + F4 - Exit / Log out Ctrl + S -  Save Ctrl + C -...

Managing Tower Locations

Ways to open the Equipment Manager window   Go to Tools > Equipment Manager;   Click on the Equipment Manager icon on the Toolbar;   Or press Alt + Q to access the keyboard shortcut. Add a Tower Location Edit a Tower Location Go to the Tower...

Managing Tower Equipments

Ways to open the Equipment Manager window   Go to Tools > Equipment Manager;   Click on the Equipment Manager icon on the Toolbar; Or press Alt + Q to access the keyboard shortcut. Adding  a Tower Equipment Editing a Tower Equipment Go to the Tower...

Print an Invoice

Want a subscriber's invoice to be printed? Here are some tips: Go to the Subscriber’s Invoice > View PDF.   Click Print File or hit Ctrl + P.   Or if you opt to print it later, go to subscriber’s Invoice > check Add to Print Queue.   When you're...

ISP Settings : Custom Fields

Go to ISP Settings > Application > Custom Fields.   Custom Fields 1-4 - the text in these fields will be the labels of the default Custom Fields that will appear in the Primary Account tab Custom Fields 5- 20 - these are optional custom fields, hence the...

ISP Settings: Forms

Forms allow you to personalize the appearance of your invoices, statements, and receipts. This includes logos and personalized messages you want to include in your forms. Go to ISP Settings > Billing > Payments > Forms.     Invoice Message – message...

ISP Configuration: Due Dates

Subscriber status is important to check if a subscriber needs to pay their balance as soon as possible or not. With the use of the software, you can control when your invoices will be due and when your subscribers change to due or past due. Opening the Due Dates...

Paid Thru Dates

Paid Through Date (paid-thru date) indicates the end term date of the last fully paid term. How UBO sets your Paid Thru Date For new a Subscriber, the paid-thru date is the same as his setup date. For an existing Subscriber, if a full payment has been made, the...

Toggle Auto-pay

Activate auto-pay of your subscribers with a credit card or eCheck set as their payment method. You want to make sure first that Auto-pay is enabled in your ISP Settings.  From ISP settings, go to Billing > Payments > Merchant Account. To activate the Autopay...

Setting eCheck as the Payment Method

Select a Subscriber in the main table. Go to the  Billing Info tab and select eCheck as the payment method. Afterwhich, you will be required to provide the routing and account number details. Routing  number  is the first string of numbers located at the bottom of a...

Mail Migration

Here are the steps for mail migration: Visp.net will record the IP address of the current mail server along with the following settings: IP address POP3 or IMAP (IMAP preferred) whether logging in requires username only or with the domain name (username@realm) You, as...

Ticket and Schedule Manager

The ticket and schedule manager is a cloud based ticketing system which allows your team to view and manage subscriber tickets on the fly, using both PCs and mobile devices that support Google calendar. Open Ticket & Schedule Manager Click Ticket and Schedule...

Find subscribers in the software

Here are different ways to find a subscriber or a group of subscribers in the UBO software. Instant Find Finding a particular subscriber in the software is as easy as typing any detail about him/her in the main screen. No need to click on the Find box on top of the...

Opening a Trouble Ticket

Go to visp.net > login > type in account username and password > Create New Trouble Ticket. You will be given a form to fill out. This will be your trouble ticket. Fill out this form – make it as accurate as possible so Visp.net can provide the right help....

Filters

What You Can Use the Saved Filters For: Use as filter for email recipients for Mass Email templates. Create a customized report, in CSV format, right from the main table. If you are keeping track of or performing the same set of operations to a specific list of...

ISP Settings : Prorate Options

Prorate comes in when you're charging for a new plan or packages or for additional plans or packages within the subscriber's existing term. Prorate in VISP Desktop App To launch, go to ISP Settings > Billing Options > Invoicing > Prorate Options. Prorate in...

February 6, 2013 – Version 6 Release Candidate

bug fix 12442 - The Multi Credit Card Feature is now on live. bug fix 13385 - "choosen" corrected to "chosen" bug fix 11188 - The Tax Manager enhancements, with the tax exemption feature, are already on the live UBO 6.0 Beta build. bug fix 13364 - Fixed issue with...

February 5, 2013 – Version 6 Release Candidate

bug fix 13322 - Map will now generate based on the Lat & Long if Address 1 and 2 are empty. If both data are available, it will generate based on the Lat & Long. bug fix 13349 - The prompt no longer appears when the option in the ISP Config > Accounting...

January 25, 2013 – Version 6 Release Candidate

bug fix 12709 - When user checks the email of the selected subscriber via UBO 6, it will automatically log the subscriber in the webmail 7 using the default browser. bug fix 13280 - A flag is now added on the database - flag_invoice_ahead_bsd. This flag, if set to 'N'...

January 23, 2013 – Version 6 Release Candidate

bug fix 13262 - Google Calendar in TSM now opens in the browser (either Chrome or Firefox only) when using Win XP. bug fix 13271 - Writing in the Transaction ID field is now possible in Receive Payment window when the 'Process Credit Card Payment Now' checkbox is...

January 18, 2013 – Version 6 Release Candidate

bug fix 13232 - Valid local part of the Billing Email: -accepts an underscore (_) at the beginning or end of the local part -accepts a plus (+) and/or minus (-) at the beginning or end of the local part -accepts all capital letters -doesn't accept two or more...

January 9, 2013 – Version 6 Release Candidate

bug fix 13190 - All billing emails are now visible in the Billing Info Tab even if the "Add/Edit/Remove Subscribers" User Right is not enabled. bug fix 12781 - Refix for PTD changes bug fix 13181 - TSM now opens the google calendar in the browser when ticket is...

January 8, 2013 – Version 6 Release Candidate

bug fix 13172 - Changed all instances of IP PAY to IP Pay bug fix 12781 - PTD changes bug fix 12917 - The '$' is disabled by default and can be changed anytime in the ISP Config > Packages > Wireless Settings. bug fix 12196 - The migration templates are now...

January 2, 2013 – Version 6 Release Candidate

bug fix 13118 - When receiving a payment that will result in a credit balance on a newly added subscriber without an invoice the description now has an entry when printing the receipt. Fixed error when adding package using Billing Start Date. Enabled migration tool to...

UBO 6 Beta: Download PDF Reader via UBO

In Microsoft Windows, Ultimate Back Office now detects if your computer has a PDF Reader installed. Now, a tooltip will appear when you hover over disabled PDF-related buttons to suggest a download unless UBO detects that a PDF Reader is installed. This improvement...

UBO 6 Beta: Improved Filters

Your uber-powerful Filter features have been polished up to make them even more user-friendly. Add and Edit buttons have been added to the bottom of the list of Filters where you can easily see them.  And we also added those options when you right-click on any filter...

V.6 Enhancement – October 12, 2012

The option to display the credit balance as negative on Account Manager statements was recently changed to an option to display it as POSITIVE. Also, “Account Manager statements” became a link so you can launch a browser to preview how the change or preference will be...

FCC Form 477 Filing Feature Fun

Twice every year, US telcos and internet providers must submit to the Federal Communications Commission (FCC) a form with information on the company’s services. This is Form 477, for Local Telephone Competition and Broadband Reporting. As the name suggests, Form 477...

Late Fee and Grace

Note from visp.net CEO, Todd Grannis: While we've been fervently polishing up Version 6, it's been a while since our last Nuuz article. We're determined over time to match Nuuz releases to the ever increasing pace of feature releases in Ultimate Back Office.  We're...

Billing Cycle Change

Your billing cycle system is made easy with Ultimate Back Office. Changing Billing Cycle Options 1. Go to the Billing Info tab. 2. Under Billing Options, go to Billing Cycle dropdown menu. Choose the new billing cycle. A prompt for Billing Cycle Change will be shown:...

July 17, 2012

bug fix 11611 - The 'flag_authnet_autobill' flag will now respond to the 'Perform automatic payment processing for my subscribers on the [days] day of each month.' checkbox. While the checkbox is checked the flag is 'Y' and if not checked then the flag is 'N'.

How to view Web statistics

For any website where you want to view web statistics, please submit a Trouble ticket by logging into the support site and we will enable them for you. Webstats Access for ISP domains Login to your cpanel as shown in the example image below. On your Domain Admin page,...

May 18, 2012

bug fix 11086 - The speed limits when adding a new wireless service are now checked by default when the default settings on isp config are configured.

Webmail Upgrade to Version 7 Coming Soon

We are pleased to announce that after two+ years of testing we’ve received extremely positive feedback on the latest version of webmail (version 7).  As you’ve probably noticed, there has been a link available on the webmail5 login page to try out webmail7 for...

May 8, 2012 – Version 6 Release Candidate

bug fix 11212 - Fixed post pay rebilling fee issues bug fix 11026 - Changed the process of invoice creation; invoices are now created immediately even if the billing is set to start on a future date bug fix 11173 - Corrected amounts and dates on invoices (after adding...

April 27, 2012

bug fix 11119 - Fixed issue on subscriber usage not being viewed bug fix 10888 - Google API: Integrated subscriber’s first name and last name as display name "[First Name] [Last Name]" Renamed "Ultimate Front Office 5.0" to "Ultimate Back Office 5.0"

Email Settings

Primary DNS Server: Obtain DNS server address automatically   Secondary DNS Server: Obtain DNS server address automatically   Replace domain.com in examples below with the subscribers email or hosting domain. The part of the email account that follows the @...

April 17, 2012

bug fix 11116 - Automatically updated Suspend/Unsuspend button in Packages tab when switching subscribers bug fix 11110 - Changed all instances of "Billing and Management" to "Billing and Automation" bug refix 11080 - Added warning when user is trying to void invoice...

April 13, 2012

bug fix 10597 -  In ISP Configuration, enabled "Process credit card payment now" even when visp.net's merchant account is selected bug fix 10981 - Added text in Receive Payment window to indicate that it does not automatically process echeck payments, only posts it

Domain Alias

Here's how an alias is created in the hosted domain admin interface. Adding a domain alias to an existing domain is processed here at the visp.net NOC for you at your request by filling out a trouble ticket on our support site. There is no additional charge for domain...

March 28, 2012

bug fix 10933 - Displayed only last four digits of credit card number for signup server payments bug fix 10939 - Prevented disabling the Assign button when no equipment is assigned via subscriber’s Equipment tab bug fix 10948 - Enabled setting speed limits bug fix...

March 26, 2012

bug fix 10906 - Improved amount display in Receive Payment window when username is changed bug fix 10675 - Prevented recurring line items from getting dropped off invoices when editing Fixed issue on wireless panel not working in Packages tab

March 20, 2012

bug fix 10774 - Allowed deleting a prorated line item from an invoice bug fix 10675 - Prevented recurring line items from getting dropped off invoices when editing Replaced Monitoring and Mapping link from vmap_v3.5.6.php to vmap_v3.5.5.php

March 20, 2012 – Version 6 Beta

bug fix 10780 - Fixed multi-ISP view in Mass Email bug fix 10774 - Allowed deleting a prorated line item from an invoice bug fix 10789 - Fixed mass email saving issue of disappearing spaces bug fix 10813 - Prevented copying of default limits when changing Speed Limits...

March 13, 2012

bug fix 10687 - Automatically updated subscriber’s number of services after a service is removed in ISP Configuration bug fix 9667 - Added icon indicators for setting Re-billing fee grace period Updated Monitoring and Mapping links

March 13, 2012 – Version 6 Beta

bug fix 10627 - Displayed subscriber's Company Name in PDF invoice bug fix 9667 - Added icon indicators for setting Re-billing fee grace period bug fix 10765 - Fixed minor typographical error in PDF invoice bug fix 10723 - Corrected ISP name in invoices and receipts...

Applying The Re-billing Fee… With Grace

When it comes to Past Due subscribers, charging extra fees can be tricky. You want to be as accommodating to your subscribers as possible, but politely encourage them to pay on time, too. Part of the solution is packaging your late fee in a gentler, more polite way by...

February 29, 2012 – Version 6 Beta

bug fix 10498 - Prevented software from crashing when printing payment receipts Feature: 9667 - Added setting for giving grace period to Past Due subscriber before charging Re-billing Fee Added popup in Ticket & Schedule Manager to indicate “Ticket is added at...

February 24, 2012 – Version 6 Beta

Improved interface in Equipment Manager > Assigned CPE to stop table from scrolling down. Changed Online Help Desk URL to https://visp.net/. Improved interface of Equipment Manager to display appropriate text colors. Fixed Edit Equipment window from Equipment...

New! Easier Streamlined Marketing

The father of business management, Peter Drucker, said, “The organization has two, and only two, basic functions: marketing and innovation.” Most business owners are so wrapped up in the day-to-day challenges of running their business that they overlook the importance...

IPPAY Signup Requirements

The following is a list of website requirements that you will need to have in place prior to setting up an account with IPPAY: Complete description of the goods or services offered Refund policy disclosure (Must be communicated during the order process) Affirmative...

Better ARPU – Thank you Netflix!

Bandwidth Lemons Netflix is the poster-child representing huge increases in subscriber video downloads and usage, costing ISPs all kinds of money in increased bandwidth. For a WISP who is struggling to keep up with skyrocketing bandwidth demands, bandwidth bottlenecks...

Fixed Wireless Authentication Tip

Here's a recommended update for WISPs using radius authentication via a Mikrotik router.  Some ISPs have an abnormally large number of authentications occurring at a rate more frequent than the Session-Timeout value of either 1 day or 7 days (ISP dependent).  This can...

January 05, 2012

bug fix 10339 - Improved formatting in mass email to accommodate line breaks bug fix 10336 - Updated Google API credentials to activate email services with Google bug fix 10348 - Increased character limit and added verifier when adding technician email in application...

December 27, 2011

bug fix 9535 - Added hourglass icon in invoice and payments windows to indicate when there are ongoing processes bug fix 10300 - Fixed refresh issue in posting checks

November 21, 2011

bug fix 10180 - Set password limit to 30 characters in the Primary Account tab of the Add New Subscriber bug fix 10177 - Set 9999.99 as maximum value of flat rate in Re-billing Fee

New in Version 6: Say Hi to UBO

If you've been using Ultimate Front Office for a while, you may have had occasion to wonder why the software had been named as such. While it is used in your front office where you interface with your subscribers, you also use it extensively for back office...

November 10, 2011

bug fix 10147 - Prevented software from freezing when updating Subscriber tab bug fix 10129 - Displayed billing names properly on transaction records such as invoices and receipts bug fix 10123 - Updated help links in software to point to new help site

November 2, 2011

bug fix 10084 - Disallowed subscriber autobilling if Use Visp.net - Credit my subscriber payment less the transaction fee to my POG account option is selected in ISP Configuration bug fix 10099 - Corrected invoice date mix-up for prepaid/postpaid ISP bug fix 10045 -...

Allowed Characters

Here is a list of allowed characters for the different fields in the Billing and Management software: Subscriber/Billing Info tab Company - alphanumeric characters - the following special characters: !@#&*+?[]',./ First Name - alphanumeric characters only Middle...

Beta Version 6 Coming Soon!

We're constantly evolving the Billing and Management Software to better accommodate your needs. Version 5.0 was just released on August 30th, and Version 6.0 is already entering the beta phase. Version 6 is a major milestone for visp.net because it represents the most...

October 12, 2011

bug fix 10000 - Sorted in alphabetical order the Tower Location list in Equipment tab bug fix 9784 - Added better editing and deleting options for tickets in Ticketing & Scheduling bug fix 10051 - Enabled automatically opening Add a Ticket window (instead of...

October 5, 2011

bug fix 9904 - Allowed deleting tickets recorded in Google calendar bug fix 9781 and 9784 - In Ticketing & Scheduling, added emailing function to email assigned technicians, and allowed editing Ticket types bug fix 10006 - Disallowed white space for passwords in...

Domain Admin Login Issue

There is a known issue with the admin control panel interface truncating the password and leaving out special characters, such as the # sign, when you copy and paste the password. The same issue also occurs with passwords ending in special characters when trying to...

Getting Wiki Via RSS Feed

There are several ways to use the RSS feed, depending on which changes you want to see: For changes to any Wikipedia article: go to the article's history page and use the toolbox link labeled "RSS" to subscribe to this feed. For all changes, go to...

ACH

The Automated Clearing House (ACH) is an electronic payment network used by individuals, businesses, financial institutions, and government organizations. Electronic ACH payments provide better cash management capabilities and lower costs than traditional paper...

September 22, 2011

bug fix 9886 - Added Balance Forward as merge item in Mass Email bug fix 9961 - Improved mass email combo box to prevent moving email template to another ISP bug fix 9937 - Set State field to be empty by default when adding a tower bug fix 9535 - Prevented...

September 13, 2011

bug fix 9880 - Added prompt in Ticketing when trying to assign technicians who is an inactive appuser bug fix 9907 - Fixed Add Ticket window to prevent showing doubled lists of technicians bug fix 9895 - Disabled accessing ISP Billing Info and Hosted Domains by...

Log Research

Visp.net logs many gigabytes of data per day. The data are logged for troubleshooting purposes when needs arise. Our experience has been that nearly 100% of log research requests received merely show the problem lies on the subscriber end or outside of our network. In...

HTACCESS

.htaccess files are special files that contain instructions for the web server software, generally used to limit access to a file or directory, add content-types, or perform URL rewriting or simple redirection. The file is a plain text configuration file created...

FMIS Rented Modem Recovery Process

For Fully Managed ISPs, we perform the following steps: Customer Service determines a subscriber has quit receiving service from the ISP, cancels the subscriber in the Ultimate Back Office (UBO) Billing and Management Software™, and determines that the subscriber has...

Personal Web Storage

All subscribers using one of our email services can create a website and store it for free on our server. Each is allowed up to 1GB of data per email account. Designing the website One of the first things you or the subscriber will need to do is design the site. It...

Custom Development

Custom Development is development requested by an ISP that does not fall within the general development guidelines or normal operating parameters of our existing systems. Our retail rate of $150 per hour is discounted to $75 per hour for any ISP or customer with a...

August 16, 2011

bug fix 9691 - (G5) Matched Mass Email merge item for Due Date bug refix 9517 - (G5) Made changes in dates and line items on postpaid ISP invoice, to differentiate from that of prepaid ISP bug refix 9469 - (G5) Added AutoBill for E-check (backend changes)

New Ticketing and Scheduling!

It's no secret: subscribers love customer service that's fast and efficient. But there's always that big question of exactly how you can provide excellent customer service without getting frazzled or having to spend a ton. With the Ticketing & Scheduling features...

iPhone Setup

iPhone users should use IMAP protocol with standard port 143. Outgoing can use port 25, 587, or 2500. If 25 is blocked (often is on many wifi networks), 587 or 2500 may work better for SMTP. - - - Settings  Mail, Contacts, Calendars Add Account... Other  Add Mail...

Authorize.net Autobill Settings

Go to Authorize.Net, then click on the Merchant Login link and login with your authorize.net account. After logging into your account, you will need to go into the settings section and configure the settings in the following areas to match the settings of visp.net....

July 26, 2011

bug fix 9589 - Matched Total Due of previous month to Balance Forward of current month in Accounts Receivable Report bug fix 9538 - Prevented skipping over (not displaying) Accounts Receivable Reports based on invoice dates

July 25, 2011

bug fix 9496 – (G5) Corrected subscriber status error based on balance and payment bug fix 9577 - (G5) Corrected usernames in account manager, and added tooltip to indicate changes in Primary Account username do not affect active services bug fix 9580 - (G5) Allowed...

July 20, 2011

bug fix 9517 - (G5) Made changes in dates and line items on postpaid ISP invoice, to differentiate from that of prepaid ISP bug fix 9523 - (G5) Added automatic logs of deleting invoice

RADIUS

The Remote Authentication Dial In User Service (RADIUS) is the protocol that Visp.net uses for authentication, authorization, and accounting (AAA). It is important for validating the identity of service users. RADIUS captures a user’s information via his/her MAC...

Spam & Virus Filters

Along with the email and alias services, your subscribers have the internet protection they need with spam and virus filters in visp.net’s Spaminator. This online tool lets you and your subscribers customize spam settings, virus filters, and even email block lists....

Alias

Aside from the six email accounts, your subscribers also get up to five email aliases each. To set up the alias account(s) for a subscriber... In the UBO Billing and Management Software™, make sure first that the subscriber is availing a package that includes the...

July 18, 2011

bug fix 9529 - Prevented '...' from causing authentication issues in the IP details of the WiFi Service Panel bug refix 9130 - Allowed primary app users to edit their own permissions bug fix 9139 - Implemented stronger master login passwords for new ISP setups

For Your Technical Software Concerns — Bug Tracker and Trouble Tickets

The visp.net Bug Tracker (http://bugtracker.visp.net/) is a systematic means to report, track, and manage issues that you encounter in the UBO Billing and Management Software™, as well as in other visp.net products and services. This mechanism is primarily for...

July 6, 2011 (Beta/RC)

bug fix 9469 - (G5) Added AutoBill for E-check bug fix 9457 - (G5) Improved credit card processing in Receive Payment using Transaction ID bug fix 9424 - (G5) Fixed Google email integration with regard to activating new subscriber’s email

June 29, 2011 (Beta)

bug fix 8536 - (G5) Tweaked CSM invoice content/format to align with best practices bug fix 8956 - Fixed Google logins to work with enabled STEM bug fix 9139 - Updated system to generate stronger master login passwords for new ISP setups

June 14, 2011

bug fix 9310 - Set default Paid Through dates for positive and negative payments bug fix 8536 - Tweaked CSM invoice content/format to align with best practices

June 8, 2011

bug fix 9298 - Fixed exception when viewing Notes & History on p********@jeffnet.org record. bug fix 7981 - Set up API to manage tcq.net's Google email services using CSM bug fix 9241 - Prevented sending duplicated mass emails

May 30, 2011

bug fix 9211 - Prevented posting single payment into two accounts bug fix 9082 - Added prompt to inform user that changes to package price and tax will apply to subsequent -- not current -- invoices bug fix 9199 - Added Select None option in Mass Emails bug fix 9115 -...

4 Big Threats to Internet Providers

The internet industry is changing in ways that will affect the fundamantal assumptions upon which network architectures are designed, prices set, and new opportunities measured.   #1  Bandwidth The 2010 State of the Internet Report from Akamai (registration...

May 17, 2011

bug fix 9085 - Prevented reverting changes in user rights after user's logout bug fix 9130 - Allowed primary app users to edit their own permissions bug fix 9112 - Increased character limit for invoice line item description bug fix 9031 - Changed default Find reset...

May 10, 2011

bug fix 8902 - Required strong passwords for users bug fix 9055 - URLENCODED passwords for webmail login bug fix 8938 - Prevented non-recurring line item from being detected as recurring bug fix 7912 - Prevented software lockup during payment posting bug fix 9070 -...

The Mystery of the Missing Edit Button

Wouldn't it be cool to get faster results with less effort? That's what "click reduction" does. It's the software development principle we call LNOC or Least Number of Clicks.  It's one hallmark of well-designed software and makes running an ISP easier.  Just ask ISP...

May 3, 2011

Bug fix 9034 - Removed Type field as required field in Custom Service Bug fix 9025 - Added user right to be able to export table data to CSV; fixed typo Bug fix 9019 - Fixed some beta features (Autobill, etc) to work on Mac machines Bug fix 8833 - Moderated the...

Beta: Even More Handy New Search Features!

We're thrilled to highlight the additional search options you can use in the new 5.0 Beta. In a previous announcement, we've mentioned the various new ways to find what you're looking for.  Among these is by typing in the subscriber's invoice number, IP address, or...

April 19, 2011

Bug fix 7864 - Activated Check Usage on AT&T DSL service panel right-click menu Bug fix 8884 - Provided prompts to prevent duplicating usernames when editing in Primary Account tab Bug fix 8962 - Modified zip codes inserted in mass email so that the ones ending...

Powerful New Reports Now in Beta!

The enhanced Reports pages are part of the first set of developments we announced in Ultimate Front Office™ 5.0 beta for ISPs and Wireless ISPs. This feature is a powerful tool for checking on different aspects of your business -- from subscribers to equipment and...

Beta: A Quicker Way to Find

You may still be trying out the first set of enhancements in the Ultimate Front Office™ 5.0 beta, but here's another new feature that's definitely worth checking out: the improved Find box. Now, you can also search by IP or MAC addresses to find them on the main...

April 6, 2011

bug fix 8932 - Fixed exception in printing a receipt bug fix 8929 - Fixed exception in launching the software bug fix 8902 - Required strong passwords for application users bug fix 8809 - Provided prompt when suspending a package with active DSL service in multi-ISP...

March 15, 2011

bug fix 8701 - Prevented the software from freezing when there are connection problems while posting a payment bug fix 8719 - Prevented credit card number from showing after it is removed bug fix 8704 - Fixed issues regarding comments in the ISP Configuration,...

March 8, 2011

bug fix 8707 - Fixed IP Details display after switching tabs bug fix 8320 - Fixed incorrect status display issues bug fix 8167 - Provided option to automatically unsuspend suspended subscriber upon payment bug fix 8689 - Fixed software to automatically update when...

March 1, 2011

bug fix 8680 - Accepted auto actions time/date with different format bug re-fix 8257 - Prevented non-admin users from seeing subscriber count bug fix 7789 - Prevented Paid Thru dates from mistakenly advancing

February 16, 2011

bug fix 0842 - Allowed sending mass email confirmation, alias, and invoice to multiple email addresses bug fix 8287 - Set Paid Thru date backward if a negative payment is posted bug fix 8593 - Added new user rights for emailing subscriber and adding notes bug fix 8428...

February 1, 2011

bug fix 8428 - Added new app user right regarding access to Support Site bug fix 8575 - Populated password field when checking subscriber's email, even if the password starts with the '#' sign bug fix 8497 - Fixed filters in creating/saving mass email template

January 25, 2011

bug fix 8494 - Matched mass email templates to proper ISP in multi-ISP build bug fix 8485 - Added autobill in column chooser bug fix 8482 - Prevented alias from switching when changing tabs bug fix 8473 - Fixed exception in deleting a package

Your confidential info — PROTECTED

As an internet provider, you may have to keep some of your company information confidential. Information such as your company's billing details should be accessible only to those you want to have access. We understand that, so we have provided you with more...

January 18, 2011

bug fix 8410 - Allowed special characters in appuser username field bug fix 8467 - Aligned rules for both Password and Verify Password fields when adding subscriber bug fix 8344 - Prevented newly active email service from automatically replacing subscriber's Billing...

January 12, 2011

bug fix 8284 - Fixed exception in dragging an email service from one package to another bug fix 8413 - Prevented duplicating columns when adding/hiding columns bug fix 8380 - Made network List for each ISP consistent, regardless of user bug fix 8389 - Prevented Add...

January 5, 2011

bug fix 8374 - Enabled printing invoices by group/batch bug fix 8359 - Enabled automatic copying of company name into Billing Contact from Primary Contact when adding subscriber bug fix 8368 - Improved prompt in suspending package with active DSL service bug fix 8371...

December 29, 2010

bug fix 8335 - Enabled prompt to remind password update for users with weak passwords bug fix 8338 - Prevented error when selecting Unix/Linux in adding a subscriber bug fix 8326 - Fixed exception in adding new appuser bug fix 8302 - Prevented errors in saving account...

December 20, 2010

bug fix 8314 - Enabled suspending records (previously, random accounts in the software cannot be suspended) bug fix 8305 - Prevented unauthorized users to see password; fixed instant password validation when activating Qwest DSL service

December 15, 2010

bug fix 8257 - Prevented non-administrators to see the subscriber count in the status bar (bottom of the software) bug fix 8272 - Fixed exception when deleting subscriber in receive payment window then clicking post & print bug fix 8254 - Automatically displayed...

Good news for WiFi providers

While the latest beta version of the Ultimate Front Office is coming your way, our development team has been working double-time to bring you more value in the version you're using now.  We're pleased to announce that Ultimate Front Office now has a Burst Rate feature...

November 23, 2010

bug fix 8233 - Prevented use of a single digit in MAC address for WiFi service bug fix 8221 - Fixed exception when checking the 'Use this address as billing email' checkbox on the packages bug fix 8209 - Fixed problem when selecting subscriber then viewing payment

November 3, 2010

bug fix 8119 - Prevented the use of uppercase letters for usernames in the Add New Subscriber wizard bug fix 8161 - Fixed exception when attempting to print a receipt

October 26, 2010

bug fix 8146 - Reflected chosen Report dates (this month or last month) on actual Report page bug fix 7840 - Enabled automatic update when email domain is changed for subscribers of ISP allowing more than one domains bug fix 8152 - Disabled automatic data copying when...

October 19, 2010

bug fix 4904 - Provided dialogue box when a record with a modem rental is deleted/deactivated/suspended bug fix 8116 - Improved printing of statements (allowed choosing pages and printing multiple pages) bug fix 8119 - Provided error prompt indicating uppercase...

October 14, 2010

bug fix 1612 -- Automatically saved number selected from DSL drop-down menu bug fix 8071 -- Prevented automatic changes in auto-actions when changing Billing Method bug fix 8110 -- Added text in Credit/Debit Memo window for more clarity (from just "Credit" to...

New features on a roll!

As promised, our development team has started rolling out new features!  Many of these are part of fixes that required some attention to reach our zero-defects goal, but in this case and when we can, we add value and improve your experience as we fix reported issues....

September 30, 2010

bug fix 8062 - Provided indicators when Qwest DSL cannot be activated for a subscriber with no phone number, and automatically displayed phone number after it has been entered bug fix 8065 - Fixed exception in Qwest DSL package service bug fix 8053 - Enabled automatic...

September 28, 2010

bug fix 4084 - Prevented using duplicate Domain in the hosting service and added tooltip on the Domain field bug fix 7999 - Allowed right-clicking to copy, paste, and/or cut data from/to most fields in the new Add Subscriber Wizard bug fix 7930 - Resolved issues...

September 21, 2010

bug fix 8020 - Improved Close (X) button when adding packages for suspended subscribers bug fix 8008 - Fixed exception in right-clicking tabs bug fix 7987 - Enhanced appearance of main panel bug fix 8011 - Fixed exception in right-clicking Invoice bug fix 7996 -...

September 14, 2010

bug fix 7385 - Prevented username duplication issues in  Packages -> Services -> bug fix 7978 - Prevented selecting a different subscriber while still editing details of another bug fix 7972 - Allowed numbers in the username field of the new Add Subscriber...

September 6, 2010

bug fix 7936 - Integrated Canadian postal codes in Add New Subscriber bug fix 7085 - Added prompt when there is no invoice adjustment after deleting package bug fix 7124 - Added billing term start and end dates as merge items in mass email bug fix 7520 - Activated Add...

Package Templates

In your ISP online portal, you can display information about the Packages and Services you offer by customizing the portal through the visp.net Support Site. Here are some "Package Description" and "Package Includes" templates designed so that you can simply copy and...

PUP Charge (Power User Premiums)

Network providers and ISPs often offer “unlimited” dialup access and define “unlimited” as 150 hours or less. Most providers then bill hourly or otherwise charge additional fees per subscriber. Visp.net provides you with a wide range of tools to simplify the...

Dialup Abuse Monitor

Visp.net proactively monitors dialup usage to enforce fair usage policies. The largest threat to fair dialup usage is subscribers who install auto-dialers into their computers (either knowingly or as a result of spyware or viruses) which attempt to maintain a...

August 25, 2010

bug fix 7888 - Fixed problems in Alias panel display bug fix 7864 - Activated right-click menu in checking usage for AT&T DSL bug fix 7583 - Improved error dialogue when trying to suspend AT&T DSL service bug fix 6071 - Clarified printed invoice (added Balance...

August 17, 2010

bug fix 5624 - Transferred Print window to the top of Receive Payment window in Speed Payment bug fix 7721 - Eliminated long delay in printing invoices/receipts bug fix 7846 - Fixed exception in selecting another subscriber after logging in bug fixes 2155 & 7798 -...

August 11, 2010

bug fix 7235 - Fixed calendar in Report Center and in editing subscriber's auto-actions bug fix 5714 - Included taxes in Amount Due in WiFi service signup wizard bug fix 7816 - Fixed tool tips in subscriber tab to make them readable bug fix 7792 - Matched Amount Due...

August 6, 2010

bug fix 7783 - Encrypted password when displaying spam filter URL bug fix 7703 - Provided Restore Defaults button for columns in main table bug fix 7697 - Provided 'loading' indicator when adding packages takes a while bug fix 7121 - Fixed application to load last...

August 2, 2010

bug fix 7768 - Prevented unauthorized application users from posting payments bug fix 7445 - fixed exception in entering special characters in Search bug fix 7756 - Fixed Mass Email filter ("Subscriber added in last") bug fix 7759 - Displayed Credit amount (instead of...

July 29, 2010

bug fix 7601 - Automatically updated Billing Email in main table when deactivating the email package service in Billing tab bug refix 7700 - Fixed typographical error in Zip column(s) bug fix 7685 - Removed password prompt ('Fix Now/Fix Later') for users with no admin...

July 26, 2010

bug fix 7283 - Set fixed window size for print previews of payment receipt and credit/debit memo. bug fix 7700 - Fixed typographical error on Zip columns bug fix 7742 - Fixed input error in search window bug fix 7673 - Improved Filter buttons in the Display Options...

July 21, 2010

bug fix 7655 - Fixed exception when changing auto action bug fix 7664 - Automatically reset selection in Packages when changing tabs and subscribers bug fix 7115 - Improved some fields to indicate they are not editable in the Packages tab of Suspended subscribers bug...

July 20, 2010

bug fix 7460 - Enabled updating detail in active AT&T DSL service bug fix 7568 - Fixed exception in suspending a package bug fix 7502 - Provided prompt when no data is entered into Type field in Subscriber-->Packages-->Custom Service bug fix 7667 - Replaced...

July 13, 2010

bugfix 7640 - Enabled alias Update when the alias has the form xxx.xxx@yyyyyy.zzz bug fix 7628 - Enabled viewing payment of deleted customer bug fix 7211 - Improved tooltips in Reports menu to avoid overlapping feature request 7550 - Enabled sending Welcome email to...

July 6, 2010

bug fix 7250 - Improved scroll-down menu text in Automated Delivery of Mass Email bug fix 7535 - Fixed exception in activating an AT&T Service bug fix 7529 - Fixed exception in selecting a subscriber with Packages tab active bug fix 7571 - Limited resizing widths...

June 27, 2010

bug fix 7328 - Provided tooltips to lower left buttons when receiving payment bug fix 7562 - Prevented deleting invoice when closing the warning message with the X button bug fix 5795 - Improved defaults when selecting package to fit new users better bug fix 7538 -...

June 22, 2010

bug fix 7430 - Improved Visp.net icon (in Windows 7) and corrected typographical error in desktop icon bug fix 7148 - Included seconds in sorting Notes & History according to time bug fix 7274 - Set password strength indicator back to 0% when password fields in...

June 15, 2010

bug fix 7448 - Fixed Canadian postal code to accommodate only 6 alphanumeric characters (no '000') bug fix 7061 - Provided prompt when incorrect amount (such as 0.00) is entered into Receive Payment or Post Credit/Debit Memo bug fix 7379 - Enabled adding packages bug...

June 7, 2010

bug fix 7304 - Improved message prompt in Add Package window bug fix 7322 - Displayed address properly in Subscriber --> Statement Preview bug fix 7268 - Organized layout when resizing Report center window bug fix 7238 - Disabled Add Package button on Deleted...

June 2, 2010

bug fix 7181 - Placed default value in the amount field in Credit/Debit Memo bug fix 7184 - Corrected typographical error on the tooltip on "Add to Queued Invoices to Print later" checkbox bug fix 7157 - Added bottom margin in Tools>Mass Email>Save, Send Emails,...

May 31, 2010

bug fix 7154 - Fixed exception on Edit Selected Mass Email bug fix 6938 - Initiated logging action when printing or sending invoice bug fix 7151 - In Tools>Admin Ultimate Front Office for ISPs and Wireless ISPs>User>Edit, enabled editing for Name field;...

Welcome, Canada!

Good news for our Internet Provider friends in Canada! We've made improvements on our Ultimate Front Office software to better suit your needs. Previously, location details had been USA-centric, with fields for State and Zip Code. We've modified the labels...

May 28, 2010

1. bug fix 7037: Modified Name field in Billing Info tab to make it editable 2. bug fix 7028: Fixed username search to prevent deleted accounts from reappearing 3. bug fix 7016: Modified Email username field to make it editable 4. bug fix 7046: Prevented saving of...

May 17, 2010

1. Bug 6884:Fixed exception on "view scheduled auto action". 2. Bug 7022: Added prompt on 2nd cancel. 3. Bug 7010: Showed appropriate error message when entering a single letter in username. 4. Bug 6998: fixed filter issues when adding new subscriber 5. Bug 6953:...

May 11, 2010

1. Bug 3814: Fixed autobill issues. 2. Bug 6980: Added tax to print queued statements. 3. Bug 6977: Modified to automatically update paid through date. 4. Bug 4928: Fixed no limit for payment/credit. 5. Bug 6974: Fixed typographical error on user rights error dialog...

May 4, 2010

1. Bug 6965: Corrected a typographical error on edit admin app user confirmation message. 2. Bug 6923: Logs deletion of email or alias from a record. 3. Bug 6920:Fixed pulling up incorrect data on speed payment window. 4. Bug 4763: Accommodate negative figures on...

April 26, 2010

1. Bug 6881: Automatically logs enable/disable function of autobill on notes and history. 2. Bug 6722: Fixed isp order on mass email multi-isp view. 3. Bug 6878: Updated notes and history after deleting an item. 4. Bug 6866: Fixed notes and history filter. 5. Bug...

April 20, 2010

1. Bug 5090: Added ACH number to existing autobill report. 2. Bug 6086: Fixed reports when loading reports that have the same From and To dates. 3. Bug 5225:  Fixed setting to lock when 2 users use the same record at the same time. 4. Bug 6440:  Fixed sorting of notes...

April 8, 2010

1. Bug 6155: Have the system change the password on the server when changing a hosting password on the software. 2. Bug 6818: Added hour glass in mass email. 3. Bug 6611: Fixed glitches on package found on ISP configuration. 4. Bug 6815:  Have the software update the...

March 31, 2010

1. Bug 6512: Fixed incorrect sending of credit card expiration notice. 2. Bug 6689:Fixed isp order on ISP configuration when using multi-isp view. 3. Bug 6650: Correct funky behavior in adding new source details. 4. Bug 6740: Added launching of dialog box if an...

March 29, 2010

1. Bug 5777: Fixed billing email not displaying as enabled 2. Bug 6737: Fixed issue in billing info credit card expiration 3. Bug 6776: Modified reset password feature to allow 8-25 characters 4. Bug 6794: Fixed ISP Config Company text field that looks like disabled...

March 24, 2010

1. Bug 6749: Fixed a null pointer exception on tax. 2. Bug5798: Launched a warning dialog when no amount is entered on tax. 3. Bug 6716: Modified close application button when in edit mode. 4. Bug 6086: modified database to correctly display data when From and To...

March 17, 2010

1. Bug 6701: Showed the duplicate username error dialog instead of communication error dialog when activating a service with the same username of the existing service. 2. Bug 6728: Fixed an error on Add New Subscriber wizard. 3. Bug 6734: Made toolbar items behave the...

March 15, 2010

1. Bug 4174: Have the fields on service panel retain the entries after an error message pops out when activating a service. 2. Bug 6590: Adjust invoice layout to accommodate the second line of address. 3. Bug 6698: Disabled display options when in edit mode. 4. Bug...

March 10, 2010

1. Bug 6572: Fixed an error in activating/deactivating a dialup service. 2. Bug 6632: Checking and unchecking "use this address as Billing Email" is fixed so it works as expected. 3. Bug 6506: Fixed automated mass email scheduler. 4. Bug 6683: Fixed a small glitch...

March 8, 2010

1. Bug 6545: Cleaned up an error that randomly occured when pressing Ctrl+E. 2. Bug 6497: Made the date format consistent on speed payment window. 3. Bug 6602: Added a warning message when deleting a note. 4. Bug 6638: Fixed disabled "Enter" button when either...

March 3, 2010

1. Bug 6521: Fixed a glitch on the text that appears when selecting another subscriber on speed payment window. 2. Bug 6542: Have the Tool Bar remain disabled after unchecking the Status Bar on View menu. 3. Bug 6548: Disabled "Save Subscriber Details" under Edit menu...

New Late Fee Feature

Note from visp.net CEO, Todd Grannis: While we've been working fervently on Version 6 and new features, it's been a while since our last Nuuz article. We're determined over time to match Nuuz releases to the ever increasing pace of feature releases in Ultimate Back...

February 2, 2010

1. UI 6443: Updated About window with the new office branding - "Ultimate Front Office" and other details on the window. 2. Feature Request 5783: Load print dialog directly when posting a payment. 3. Feature Request 6191: Right clicking a wifi subscriber gives the...

January 29, 2010

1. Bug 6209: Main table is now updated directly after making changes on the subscriber panel. 2. Bug 6302: Fixed issues on back and next buttons on speed payment window.

January 6, 2010

1. Bug 5873: billing options gets unchecked when cancel button is clicked 2. Feature 5909: create shortcut link in IIAB to Dialup Usage Shaping page on support site 3. Feature 6206: export data from tables in IIAB to csv: automatic csv file extension 4. Bug 6254:...

December 21, 2009

1. Bug 6197: add subscriber > add package 2. Bug 6317: Client freezes adding new subscriber 3. Bug 6308: New Subscriber Wizard --> add package hangs 4. Bug 6248: Main table enabled in Edit mode 5. Bug 6095: an app user should not be able to close the software...

Pesky Critters! (From visp.net CEO Todd Grannis)

There have been an unusual number of new bugs in Ultimate Front Office. We've figured out the general cause and already resolved most of the specific issues, but I thought you should hear about it and how we're fixing the issues from me. On November 12 we announced...

November 28, 2009

1. Bug 5531: entries on the ISP ComboBox become duplicated. 2. Bug 6098: issue with direct entry of the billing email on the Billing Info tab 3. Bug 6074: active service displaying as inactive 4. Bug 6194: blank invoice after selecting Notes & History tab

November 24, 2009

1. Bug 6011: MultiISP: Bug on packages list 2. Bug 6077: when app user configures an auto action to delete a record, the cancellation survey should launch 3. Bug 6116: edit mode is cancelled by switching from one tab to another 4. Bug 6119: Reports menu ->...

October 15, 2009

1. Bug 5543: Print Invoices show incorrect Balance Forward 2. Feature 5732: option to toggle (R) line item description to display on invoice or not to display on invoice 3. Bug 5810: G4 and G5 bug: ISP Configuration -> X button won't function 4. Feature 5822: Need...

October 10, 2009

1. Bug 5303: Welcome letter not received (Internal Build) 2. Bug 5723: g5: conflict in invoice details 3. Bug 5138: not able to disable billing email 4. Bug 5033: billing email on some accounts not displaying as bold in the Package Services column 5. Bug 4865: the...

Direct entry of Billing Email

A new feature has been added to the Management & Billing software that allows you to directly enter any existing email address as a subscriber's billing email without needing to create an alias. To use this new feature: 1. Click edit details button for the chosen...

October 6, 2009

1. Feature 5774: ISP Configuration -> ISP Information -> Contacts 2. Bug 5912: Tools->Admin ISP in-a-box Users (FMIS) 3. Feature 5843: add Deleted filter as an option to the Print interface 4. Bug 5951: Error dialog on add subscriber wizard. 5. Bug 5957:...

September 24, 2009

Bug 5744: Billing & Management software does not allow direct entry of billing e-mail address Bug 5780: dialogue boxes should include a cancel button? Bug 5789: Main Panel -> Packages -> Email/Alias -> Use this address as Billing Email Bug 5792: when you...

September 22, 2009

1. Invoice Logo 2. Marketing Data 3. Print to Service with Custom Logo 4. Combined Print Dialog box 5. Improved Printed Invoices 6. Hosting service panel integrated with servers

Printed Invoices Improved

Printed invoices have been edited so that the subscriber can now tear off the top portion, return it with their payment, and still have their account information available to them on the remaining portion. You'll also see that we've added lines for Credits and Charges...

Combined Print Dialog Box

Current Monthly Paper Invoicing and Print Queued Items are now combined into one dialog box. Under File --> Print, the current monthly paper invoicing and print queued items and are now identified separately as tabs. The new design requires fewer clicks to print...

September 04, 2009

Bug 5360: Print and Remove buttons are disabled on Print dialogues Bug 5384: Cancel print queued item will remove the item from the list Bug 5408: Balance on payment receipt printed from subscriber's panel is different from receipts on queued items Bug 5534: Print...

visp.net Change Log

Our last few NOC Nuuz postings have talked about more developers being added to our team, better performance from Ultimate ISP, and further improvements soon to come... So where are these improvements? We've put together a Changle Log where you can review a list of...

August 26, 2009

Bug 5030: custom service panel drop down menu is displaying all networks rather than just the assigned network(s) Bug 5555: payment receipt displays inaccurate balance Bug 5087: tax issue Bug 5564: Main Panel -> Statements -> Statement Preview and Print Bug...

August 18, 2009

1. Bug 5669: unable to print receipt from within the speed payment window after using the 'Previous' button. 2. Bug 5618: Mass Email - automated templates not displaying correct day of month.

August 06, 2009

Bug 5633: g4 and g5: -0.00 on printed statement Bug 5474: Tools menu or Toolbar -> Mass Email -> Select a mass email (duplicate usernames) Bug 5588: Amount Due report, please remove Inactive and Suspended status Bug 5546: Monthly credit card billing report...

August 05, 2009

Bug 5552 service call report duplicity Bug 5477 Tools -> Mass Email -> Automated Delivery... Bug 5372 Record number doesn't update promptly. Bug 5630 Adding a company name to a subscriber. (Internal build G5) Bug 5666 g4/g5: Edit Details on Main Panel and Edit...

August 04, 2006

1. Bug 5627: G5 - error using ' on notes and history. 2. Bug 5570: G5 Internal Display issue re: Statements tab. 3. Bug 5642: negative entries replaced by (entry). 4. Bug 5585: Apostrophe in Mass Email template gets escaped for database insertion, not unescaped for...

June 23, 2009

1. Bug 5402: "Save" and "Save As" function seems interchanged in Mass Mail. 2. Bug 5411: Enabled Print Receipt button on blank Credit Memo 3. Bug 5462: Deleting a subscriber when Show Deleted is checked.

Qwest DSL Activation Fee

Effective June 14, 2009, all new Qwest DSL orders will include a $9.99 one-time activation fee (invoiced to the subscriber directly on his or her Qwest bill).  Previously, line-share DSL activation was waived and only standalone DSL was charged at the $9.99 rate.

June 18, 2009

1. Bug 5366: Wrong address format on payment receipt. 2. Bug 5324: Any user can edit his own permission. 3. Bug 5327: User restricted to ISP config can open ISP config through file menu. 4. Bug 5198: The margins on the Print Statement feature are not printing out...

June 15, 2009

1. Bug 4988: Auto Action Schedule Typo - "Delete Invoice Flag" spelling 2. Bug 5267: " ' " character in ISP primary account "custom field 2" interferes with updates to isp configuration fields.

Short Security Survey

visp.net is taking steps to improve the security of all sensitive data that we handle on behalf of ISPs. To help us devote our development attention to the most critical projects and ensure your usage techniques continue to be supported, please take a moment to answer...

Extended AT&T DSL Coverage

We are very excited to announce that the entire AT&T DSL footprint is now available through visp.net! Combined with our Qwest DSL coverage area, we are now able to provide you with the opportunity to resell broadband Internet access across 26 states. To place an...

New Report Center

A new Report Center has been added to the Management and Billing Software with lots of new features: New! Reports are organized into categories with a brief description of each report. New! Reports now include headers and footers with report title, date & data...

Qwest Rewards Card

We just received some information that may help you sell DSL during the holiday season. Residential customers ordering HSI (DSL) between November 3 and December 31, 2008 will receive a $75 reward card shipped directly to their address. This promotion is in addition to...

New Visp.net Wiki

If you've recently clicked the help button from the Ultimate ISP Management software, you may have noticed a new visp.net Help File. The system of updating numerous HTML pages each time a change is made was tedious. Begging for a more modern approach, we've creatively...

Software Development

Over the last month, the dedicated software development team at visp.net has begun refactoring much of the code used to create our ISP Management and Billing Software. What's refactoring, you ask? To rewrite existing source code in order to improve its readability,...

Qwest/MSN Upcoming Promotions

We've recently learned Qwest/MSN is going to expand the promotion it has been test marketing in 3 states.  This will be accompanied by an aggressive marketing campaign for new subscribers. These promotions are available only to new MSN subscribers, and is not...

Comments now available for NOC Nuuz!

Here at visp.net, your suggestions and ideas are always welcome to help us improve our services. We've recently added a "Comments" section to NOC Nuuz, allowing you to offer feedback to each new article that we post. In order to add a comment, you must first register...

Enhanced Dialup Management

Visp.net has developed several new tools to help you manage your dialup customer base better. Some common issues with dialup that can be costly to ISPs are: Excessively high usage - subscribers leave their dialup connection connected for extended periods of time even...

Package Call Consolidation

In our most recent release of the ISP-in-a-box software, Jack, one of our developers, has consolidated all calls related to packages. As mentioned in a previous article, many of the features in the client require multiple server "calls" in order to retrieve required...

A new build has been released!

A new build of the IIAB4 account management and billing software was released today. Here’s a quick list of the features available to you in this new version… 1) A button linking directly to the support site. Clicking this button launches http://support.visp.net in...

Performance Improvements

During the past couple of months, our software development team has been dedicated to improving the performance and responsiveness of the ISP-in-a-box software. One such improvement is the alteration of the code used to display and maintain windows. In order to...

New Monthly Invoice Print Queue!

While our existing Print Queue allows the ability to queue up and print a list of subscriber invoices each month, it also clears the list once it’s printed. We are now pleased to offer a new feature that allows you to create a recurring list of invoices that can be...

Qwest Promotional Pricing Update

Qwest just released an update to their promotional pricing effective 4/20/08. Please download the updated product sheets for review. dsl_promotions_2008_q2b.pdf dsl3monthrebate.pdf The highlights that we were informed about are as follows: 256k and up to 7meg pricing...

Auto Actions are out of BETA!

During the past decade, visp.net has developed ISP management software and an entire suite of services to make Internet providers more efficient through reduced management and increased margins. To continue in this tradition, we are pleased to announce that our Auto...

Welcome to Noc Nuuz version 3.0

Some time ago visp.net suspended the publishing of our NOC Nuuz, “News from the Network Operations Center at visp.net.” If you’ve ever published a newsletter before, you know how time-consuming it can be. We determined that, by the time we interviewed, wrote, and...