1-541-955-6900 success@visp.net

UBO 8 Beta: Real-time Updates of Your Tickets

by | Feb 7, 2017

UBO 8 Beta: Real-time Updates of Your Tickets

Tickets can be one of the fastest moving and evolving data sets at an ISP, so it saves time and errors when all your staff members are in sync.
UBO 8 now offers a web-based ticketing system that uses some of the latest technologies to instantly update all your staff when any one staff member makes a change to a ticket.
This also happens to be the framework for UBO’s evolution out of Java and into the Web’s most powerful new technologies.
There are several ways to access the new Ticket and Schedule Manager in the UBO 8 Beta. Here are two:

  1. From the Java Ticket and Schedule Manager, click the Open with default browser link in the upper right corner.
  2. From the top button bar, hover the wrench/ticket icon, then Ticket and Schedule Manager and choose Open with default browser. This will set the default open behavior for the Alt-k keyboard shortcut and menu.

 

Both the web and Java ticket systems work side-by-side, but only the new web version has real-time updates.

 

The web version loads tickets faster and lets you update with lightning speed. It is still currently in Phase 1, and not all the features of the current TSM are available in the web version.

 

In the web version of the current Ticket and Schedule Manager, you will be able to do the following: add and schedule tickets, update tickets, and post ticket notes.
All updates will happen real-time only if all of your app users are using the web version of the Ticket Manager. Also, scheduled date and time will automatically populate when clicking Schedule button in the web version.
This is an evolving project, so watch for updates.

[gs-fb-comments]

Authentication and Provisioning

The system is redundant, scalable and automates control of subscribers’ access, speeds and usage.

Automated Suspension and Reactivation

Train your subscribers to pay on time and make payments easy to get back online.

Activation Servers Fuel Growth

Speed up on-boarding for point-to-point or point to multi-point connections and Wi-Fi at RV parks, campgrounds or marinas.

“It does what I need and more, the support is top notch.“

~Tristan Livingston (NTX Fiberwave)

“Congratulations on having such fine staffing quality on your front lines.“

~Ned Schuman (Founder, Olympus)

“Amazing how quick you guys get things done!“

~Renaldo Coakley (Coakster Wireless)

“Always works, always getting improved. Thanks VISP Team!“

~Louis Uttaro (Oso Internet)

Related Articles

Is Passive Churn Crushing Your Profitability?

Is Passive Churn Crushing Your Profitability?

Can you retain customers despite this subscription business menace?    There are only three ways a WISP or any business can grow -- activate new subscribers, retain customers and get them to spend more each month. Sure, adding new subscribers builds your customer...

A Sales Incentive Plan to Retain and Motivate ISP Salespeople

A Sales Incentive Plan to Retain and Motivate ISP Salespeople

ISP salespeople are essential to keep a steady stream of new subscribers coming into your organization. But, hiring and keeping good professionals requires more than just a base salary and vacation. Discover how well-structured sales incentive plans can help you to attract the best and brightest.

One Habit Ignites Continuous WISP Success

One Habit Ignites Continuous WISP Success

Your success is up to you — the focus, action and habits that you apply to your goals determine how far you’ll climb. But, is there a magic formula that can transport you further into the stratosphere? Yes. Elite business leaders have a trait in common — they are...

?