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V8 Beta – Web TSM Update: Ticket Templates and Ticket Sync

by | Apr 20, 2017

V8 Beta – Web TSM Update: Ticket Templates and Ticket Sync

On February 7, 2017, we announced a new web-based ticketing system preview was now available in the new V8 beta.  If you haven’t read it, you can catch up on that announcement here. This is a preview of coming attractions in version 8 and a proof of concept of a powerful new architecture on which version 8 for the web is being built.  We mentioned that “This is an evolving project, so watch for updates.”
We’re now pleased to announce two new updates:

  • Now when you add a new ticket, ticket templates populate in the Add New Ticket popup. These are the same ticket templates that you have created in the ISP Settings window under Application > Ticket Types.

  • Also, you can now sync your Google Calendar technician and schedule date changes. Simply hover on the + button and click Ticket Sync.  This button is displayed here until the automated background sync is implemented (coming soon).

 

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Authentication and Provisioning

The system is redundant, scalable and automates control of subscribers’ access, speeds and usage.

Automated Suspension and Reactivation

Train your subscribers to pay on time and make payments easy to get back online.

Activation Servers Fuel Growth

Speed up on-boarding for point-to-point or point to multi-point connections and Wi-Fi at RV parks, campgrounds or marinas.

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~Tristan Livingston (NTX Fiberwave)

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~Ned Schuman (Founder, Olympus)

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~Renaldo Coakley (Coakster Wireless)

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~Louis Uttaro (Oso Internet)

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