We know how to help you become a successful and profitable WISP, and that involves both your commitment and ours. When you commit to working with a vendor, shouldn’t that vendor also commit to working with you? Our iron-clad, triple guarantee is our commitment to your complete satisfaction:
- 100% Satisfaction Guarantee – If for any reason your subscriber is not satisfied with the services you provide through your partnership with visp.net and you provide the subscriber a refund, visp.net will provide you a full refund for the wholesale cost you paid for that subscriber’s services for up to 60 days prior to your written request for refund (not to exceed the same period you refunded the subscriber).
- 100% Uptime Guarantee – Visp.net uses redundant technologies to maximize uptime of its network. At your request, visp.net will provide you with a pro-rated refund for downtime that negatively impacted your subscribers according to visp.net’s written Policies and Procedures.
- 100% Retention Guarantee – If a migrated subscriber terminates due to dissatisfaction with services provided by visp.net during or up to 90 days from the start of the migration process, visp.net will credit the ISP 12 months of the wholesale rate for that subscriber’s service. To exercise the guarantee, ISP must follow the ISP’s part of the migration process according to its planned schedule and carefully follow visp.net migration staff instructions. If a subscriber cancels, provide a copy of a verifiable written cancellation notice from the subscriber stating the reason for the subscriber’s termination, which must be attributable to the migration. Applies to ISPs with 12 month or longer term.