Foundational Tasks with the Software

To change an ISP’s tower equipment, just click on the equipment button on the toolbar.
Adding a Tower Equipment

• Go to Tower Equipment tab and click on the Add Equipment button.

 

• Fill up the Add Tower Equipment window to successfully create a tower location. All the required fields are highlighted in red.

 

• The Equipment List on the left of the window shows all of the previously added equipment with different Make, Model, and Description combinations.
• The Manage combo box gives you options to open the IP address link in http, https or telnet
• The Port field allows you to specify port numbers that the IP address will be forwarded to

 

The Billing info tab is located on the subscribers lower tabs, and contains basic billing information for the subscriber. In most cases, the Billing Contact information is the same as the Primary Contact, yet may differ depending on the subscriber’s billing method. This information is also used when sending out Invoices. The billing info tab also holds the subscriber’s billing options.

1. You can choose the subscriber tax option or if they are tax exempt.
2. The billing cycle lets you choose if the subscriber is billed monthly, quarterly, or annually.
3. To the right, there is a Paper Invoice box that if checked, will add this subscriber to a list to receive a paper invoice each month. If you have a paper invoice fee set up in your ISP Configuration, this will be applied to the users invoice at this time if their paper invoice box is checked. Please note that paper invoices are not an automated feature.  You will need to choose File and Print to send them each month.
4. The Payment method is how the subscriber chooses to pay.  This defaults to check.  If credit card or echeck is selected, you will have the option to put the subscriber on autopay and enter their information accordingly.                 For credit cards, there is a green plus button next to the card number which allows the user to add multiple cards on file.
5. At the bottom you will see the late fee feature.  If you have a default late fee set up in your ISP Configuration, that information will be reflected here.  You can also choose a custom late fee per subscriber by choosing “custom” from the late fee drop down and entering the late fee details.

Lastly, make sure to save any changes you made to their account.

Usage based billing is a great way to keep track of your high-usage subscribers and manage users’ bandwidth.

• Go to ISP Configuration > Packages > [wireless package name] > Usage-Based Billing

 
 

1. Apply usage-based billing to wireless access services in this package. – if checked, subscribers will be billed based on their internet usage per month;  if a package offers unlimited internet service, there is no need to check this
2. Hourly-based Billing – subscribers will be billed up to the specified number of hours per month
3. Excess Charge –  penalty per hour of excess usage
4. Bandwidth-based Billing – subscribers will be billed up to the specified bandwidth per month
5. Excess Charge – penalty per Gigabyte/Megabyte of excess usage
6. Enable upgrade option on the Account Manager – if checked, a list of package upgrades will be available in the CSM

*Disconnect Subscriber – choose this only when you want your subscribers to be cut off from the service if they exceed the limit