What’s new in VISP

We’re updating VISP regularly. Check back here to see the latest improvements and newest features.

Nov 11, 2019 8:56 PM PST – Version 7.6.78

Bug Fixes:

  1. Filters in mapping are now improved so that only the subscribers that match the selected filter conditions will be displayed.
  2. Visp payment status is now reloaded even if the app user does not restart UBO.
  3. Choose Columns now displays fields that were previously missing.

Nov 6, 2019 8:57 PM PST – Version 7.6.77


  1. Active Subscribers Report now includes Active Packages column which displays the active packages of the subscriber at that certain period.
  2. For Quickbooks Online in the Settings window, disclaimer text is now added and “Beta” label is now removed.
  3. Asterisk is now displayed when the label is turned to red for incomplete errors to assist app users with color vision deficiency.

Bug Fixes:

  1. If “includes notes on print” is the only update in a ticket, the ticket notification email will not be sent.
  2. When adding new packages, the term end date is now synced to existing prorate or package items instead of custom recurring items.

Oct 22, 2019 11:00 PM PST – Version 7.6.76


  1. The API key used for mapping is now updated.
  2. Character limit is now increased to 100 for equipment Make, Model, and Description fields.

New updates as of Oct 28, 2019 10:20 PM PST:

  1. Active Subscribers Report is now available in UBO. It displays subscribers who have active services, within a given date range.
  2. Assigned CPE Report now contains AP and SSID columns.
  3. If an ISP does not have Google Calendar integration enabled, Ticket and Schedule Reports will automatically adjust the date checked from the scheduled start date of a ticket to the added date of the ticket.

Oct 15, 2019 9:27 PM PST – Version 7.6.75

Bug Fixes:

  1. Printing a ticket with a deleted ticket type should now display PDF without errors. Also, a reminder is now displayed when deleting a ticket type to inform that a ticket type is still being used by several tickets.
  2. Extra digits for equipment location coordinates are now trimmed to remove the system sound played when clicking on a subscriber in the UBO main table.
  3. When exporting FCC data to CSV, column headers are now removed. Also, values for Residential column in FCC Deployment Report now display correct data.

Sep 24, 2019 9:25 PM PST – Version 7.6.74


  1. Additional custom fields columns are now available for display in the main table.
  2. Last selected Separate Billing Contact option in the Add New Subscriber window is now remembered.

Bug Fixes:

  1. Welcome Letter is now sent successfully after selecting the option on adding a package if there exists a duplicate template name.
  2. Package invoice item term dates are now calculated correctly when adding a new package to a non-monthly subscriber with multiple terms billed and “Include prorate as part of term for terms longer than one month” as the selected prorate option.
  3. Recurring custom invoice item should now display only one instance when a new invoice is generated for a package recently unsuspended.
  4. History log with error response is now added when there is an error upon adding or updating a credit card using the Account Manager.

New updates as of Oct 1, 2019 10:06 PM PST:


  1. Ticket notification email now displays an improved email subject and the changes that were made to the ticket in the email content.
  2. IP Address, Static IP, Description columns are now added to the Internet and Internet Hotspot MAC Address Report.

Bug Fixes:

  1. Billing a suspended/inactive package prompt now includes checking of the ISP’s prorate setting when displaying the bill options.
  2. Recurring line items are now added correctly when unsuspending a package.
  3. Credit card Payment Express field values are now updated correctly when the user directly updates the existing card.
  4. Additional checker is now added to the UBO back-end which will verify if a newly added device is over the maximum limit of MACs allowed to connect.
  5. Zip validations in Account Manager now matches the validations in UBO.

Sep 18, 2019 9:26 PM PST – Version 7.6.73


  1. Subnet Mask, Gateway, and Port fields are now available for Fiber Circuit service.

Bug Fixes:

  1. When the Zabbix Monitoring is not responding, clicking on the main table will now work as expected.
  2. Checking “Create separate invoices for each term” option when adding a package with a backdated invoice date should now work as expected.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Sep 10, 2019 10:01 PM PST – Version 7.6.72


  1. EC$ currency is now displayed in UBO (except for Visp Payments Settings) for ISPs from Saint Kitts and Nevis.

Bug Fix:

  1. Visp notification emails are now sent without errors if ISP has remote mail server setup.

Sep 9, 2019 9:56 PM PST – Version 7.6.71

Features and Improvements:

  1. UBO and subscriber portals now support Saint Kitts & Nevis ISPs.
  2. Package name now allows / ( ) $ symbols.
  3. Package Information report now displays the Package Type column.

Bug Fixes:

  1. Report Snapshot for the 1st day of the month with a date range of last day of the previous month should now send without errors
  2. Tech ID 50 is now displayed correctly in FCC 477 – Fixed Broadband Subscription report.

Sep 2, 2019 10:20 PM PST – Version 7.6.70


  1. Credit card is now renamed to Card or Credit/Debit Card in Account Manager.
  2. Tax breakdown label is now removed in the Invoice view and invoice PDF.
  3. Tax amount in the tax breakdown is now displayed in 2 decimal places.

Aug 28, 2019 10:07 PM PST – Version 7.6.69

Bug Fixes:

  1. Phone numbers are now displayed when a subscriber is typing in the Signup page, accessed through Chrome mobile app.
  2. Merged Statement PDF for queued statements now displays statement of subscribers correctly.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. $0.00 excess charge for Usage-based billing is now accepted.
  2. When the option to show subscriber usage in invoice is unchecked and the excess charge is set to $0.00, excess usage invoices will not be generated.