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Changelog

What’s New in VISP? We’re updating VISP regularly. Check back here to see
the latest improvements and newest features.

Visp 8.2.12.3a – Dec 7, 2022 8:38 PM PST

Bug Fixes:

  1. Error is now fixed on updating the email address of a subscriber for an ISP with RPM integration enabled.
  2. Error is now fixed on sending an email template to a filter with a “within last x” condition.
  3. PaydUp Approved response on auto-pay should now post payment correctly.

Visp 8.2.12.2 – Dec 5, 2022 10:36 PM PST

Bug Fixes:

  1. Searching for Customer ID is now working as expected both in the main table and the ticket subscriber search.
  2. Missing subscriber information in vPortal is now displaying correctly.
  3. Source Details dropdown is no longer disabled if 0 is detected as a detail option on selecting a Source.
  4. Timezone issue for Next Invoice Date is now fixed in the Projected Revenue Report
  5. For ISPs with PaydUp as merchant, missing PaydUp Vault ID and Billing ID is now saved correctly for subscribers who signed up without making payment.
  6. Token checkbox for echeck is now disabled if NACHA is set for processing eCheck payments of the subscriber.
  7. Search for subscriber details is now working as expected. – Posted earlier Dec 5, 2022 8:31 AM PST

 

Visp 8.2.12.1 – Dec 4, 2022 10:30 PM PST

Minor Improvement:

  1. Customer ID column is now available in the Assigned CPE Report.
  2. Account Description column is now available in the Income By Account Report

Bug Fixes:

  1. Payments processed via Stripe on vPortal are now posted as expected after the subscriber completes the authentication in the SCA page.
  2. Blank eCheck type no longer causes an issue on posting eCheck payments.
  3. Subscribers for UK ISPs are now displayed correctly for the New User Report.

Visp 8.2.11.8 – Nov 28, 2022 9:06 PM PST

Minor Improvement:

  1. Standard decimal places for tax breakdown is now increased to a maximum of 6 digits.
  2. Revenue Dashboard widget is now optimized to display data a little bit faster.
  3. ID column is now removed from the Chart of Accounts to avoid confusion. In addition, Account ID column is now removed from the Income By Account Report.

Bug Fixes:

  1. Address search in Ticket Service Contact is now similar to the address search on adding a new subscriber.
  2. Email addresses added from TowerCoverage signups are now synced correctly.

Visp 8.2.11.7 – Nov 22, 2022 12:34 AM PST

Improvement:

  1. NACHA trigger and report changes:
    • Nacha runs on autopay days and creates the report for download in the reports section.
    • Manual file generation is now removed from NACHA Report.
    • Report now only shows subscribers that have posted a payment via NACHA within the date range.
    • Option to download NACHA-generated files is now available for the specified dates.
    • Subscribers who have ACH and pay through a NACHA file are now batched to run the same day the payments are made.
    • eCheck Subscribers via NACHA (Date Bound) is now under Billing report category.
  2. If Zip code option is enabled on payment, zip code support for Payment Express, Oriental Bank, and PlugNPay is now available.
  3. Option to minimize Mail dock is now available.

Bug Fixes:

  1. Deleted subscriber should no longer receive internet service.
  2. Funky display for week view in ticket calendar for mobile is now fixed.
  3. Minor UI fixes are now released.

Visp 8.2.11.6 – Nov 16, 2022 7:43 PM PST

Minor Improvement:

  1. Rate column is now added in Subscribers with Paper Invoice Enabled Report.

Bug Fixes:

  1. Deleting a Hibernation Fee no longer shows the tag-along item prompt.
  2. Equipment description is now displayed on the equipment list under the Subscribers dock for non-IRM enabled ISPs, similar to UBO.
  3. Duplicate username error is now displayed when adding a user with a username that already exists.
  4. x button in IRM search now clears the search results.
  5. Error on loading ISP Site Location report is now fixed for IRM-enabled ISPs.

Visp 8.2.11.5 – Nov 14, 2022 7:46 PM PST

Improvement:

  1. Invoices with negative total amount can no longer be saved.
  2. Source and Source Details fields are now available in the Add Subscriber if the Marketing survey is enabled.
  3. Ticket View editor buttons are now replaced with OK and Cancel.
  4. Name field in Inventory and Equipment is now removed for ISPs with IRM enabled.
  5. IRM is now partially optimized for ISPs with large data set.

Visp 8.2.11.4 – Nov 13, 2022 8:17 PM PST

Bug Fixes:

  1. Daylight savings time issue with tickets is now fixed.
  2. Bill To indicator is now displayed for custom items.
  3. Bill To setup in the prorate item is now indicated in the custom item instance of the child account’s upcoming invoice.
  4. Selected Emails radio button is now displayed correctly in the Upgrade Options under vPortal Internet Service settings.

Visp 8.2.11.3 – Nov 7, 2022 9:10 PM PST

Bug Fixes:

  1. Adding a package with multiple tag-along items no longer causes multiple setup fees to be added.
  2. Include service term dates option under Accounting Controls settings is now saved correctly.
  3. Long item description is now wrapped so that it does not cut off the item price columns in the Packages & Invoices view.
  4. Missing history on updating or saving report snapshot settings is now restored.
  5. Assigned CPE Report is now loading data correctly for ISPs with IRM enabled.

Visp 8.2.11.2 – Nov 2, 2022 10:34 PM PST

Bug Fixes:

  1. Grace option subscriber setting is now displayed correctly in Visp, similar to UBO.
  2. Unnecessary text in the cancellation survey prompt is now removed.
  3. History log is now added on sending SMS to subscribers.

Visp 8.2.11.1 – Nov 1, 2022 9:26 PM PST

Improvement:

  1. Bing option is now available for Address Lookup API under Mapping settings. Only available in IRM.
  2. Re-assignment back to an Infrastructure Location in IRM is now available for equipment assigned to a subscriber.

Bug Fixes:

  1. Service desk count now matches the filtered results.
  2. Outdated changes in Google Calendar are no longer synced to tickets.
  3. When deleting one package from packages that are that grouped into one single item, the quantity in the upcoming invoice is now updated after removing the package
  4. UI fixes were posted for different areas in the app including overlapping error messages, inconsistent layout, and label typos.

 

Visp 8.2.10.7 – Oct 26, 2022 9:38 PM PST

Bug Fixes:

  1. Portal message can no longer be activated if the expiry date is expired.
  2. History logs are now added to the ISP Logs when a portal message is auto-started, auto-expired, manually activated, or manually expired.
  3. Subscribers can now be archived for ISPs with IP pool setup issues.
  4. Save As for the ticket template no longer saves blank details for the newly created ticket template.
  5. Error on merged tickets that prevents saving of ticket updates successfully is now fixed.

Visp 8.2.10.5 – Oct 19, 2022 8:56 PM PST

Minor Improvement:

  1. Predictive text or autocorrect is now disabled in vPortal signup.

Bug Fixes:

  1. Payment transaction numbers synced to QBO now have a prefix of AP instead of A which is assigned to invoice transactions.
  2. Timezone is now applied correctly to the ticket message reply on receiving the reply.
  3. Payments to the child accounts are now considered in the Amount Due report and Amount Due by Package Type report.
  4. Negative total signup amount now adds the subscriber correctly if credit card is required.
  5. Authorize.net profile is re-created if the record is not found on updating a card.

Visp 8.2.10.4 – Oct 17, 2022 9:07 PM PST

Minor Improvement:

  1. Standard styling for Dock is now applied.
  2. Bulk equipment transfer is now improved for easier selection of equipment for IRM-enabled ISPs.

Bug Fixes:

  1. Qualify in Map Quick Check using coordinates no longer crashes.
  2. Cannot read property ‘id’ of undefined error on viewing Transactions is now fixed.
  3. Error on sending a ticket for CRM-enabled ISPS is now fixed.
  4. Creating purchase order is now disabled if without a Vendor.
  5. Invoice number search is now working correctly again in Visp.
  6. Typing in the search field is now more consistent in the multi-brand search field.

 

Visp 8.2.10.3a – Oct 12, 2022 8:49 PM PST

Bug Fixes:

  1. Additional checker is now added to avoid duplicate posting of payment using the same card and amount in vPortal.
  2. Updating the user password in User settings no longer displays the “Missing current password” error and now successfully saves the modified password if both passwords match.
  3. Deactivate button for TV service is now clickable if no changes need to be updated.
  4. Tickets are now displayed consistently in the vPortal if enabled.

Visp 8.2.10.3 – Oct 10, 2022 9:07 PM PST

Improvements:

  1. Invoice action buttons are now moved to the top area of the Packages & Services.
  2. Password reset via vPortal is now available on adding a subscriber. On adding a new subscriber:
    • If the subscriber has an email address available, the Password and Verify fields are removed/hidden. After the subscriber is successfully added, a reset password link will be sent to the recorded email address which forwards the subscriber to the reset password page on vPortal when they click it.
    • If the subscriber’s email address is unavailable, the Password and Verify fields will be displayed and the user can choose to force a password reset when the subscriber logs in.
  3. The option to require payment on signup is now available under the Package Options setting. By default, the option is checked.
    • If “Require payment on signup” is checked, nothing will change in the current signup.
    • If “Require payment on signup” is unchecked, no payment will be collected on signup.
  4. Export to CSV is now available for IRM tables.
  5. The tax breakdown for the Avalara tax amount is now grouped per Avalara tax item/category instead of being redundantly listed.
  6. Users can now schedule a ticket to a past date (with a prompt to confirm if that’s what they want).

Bug Fixes:

  1. Error causing the blinking Transactions view that prevents displaying of the invoice details of a subscriber is now fixed.
  2. Current invoice is now viewable in the Packages & Invoices consistently.
  3. Random error on sending scheduled emails to filtered subscribers is now fixed.
  4. The dialog for the BOM is now displayed on resolving ticket.
  5. Authentication options are now removed for AP-type equipment in IRM.
  6. Inline editing is now working on the Inventory list for IRM.
  7. Several UI fixes are now applied to the Visp app.

 

Visp 8.2.10.2a – Oct 5, 2022 10:59 PM PST

Bug Fixes:

  1. Searching is now optimized to allow consistent results for different users and pagination settings.
  2. Automated fees now follow the correct default tax settings.
  3. Recurring invoice will now continue to generate and be sent even if the UBB is down.
  4. All Subscribers filter is now retrieved consistently for sending scheduled email templates.

Visp 8.2.9.4a – Sep 13, 2022 9:04 PM PST

Bug Fixes:

  1. Sending an email or SMS no longer displays the end of JSON output error for ISPs with activated SMS or Email messaging services.
  2. Reactivating a hotspot service via vPortal now works as expected.
  3. Additional security measures are now integrated into vPortal.

Visp 8.2.9.4 – Sep 12, 2022 8:41 PM PST

Improvements:

  1. Performance and search optimizations are now implemented into the IRM page.
  2. Setting menus are now grouped by category.
  3. Subscriber Block Report is now available in the Visp app. Currently, it will only work for ISPs with enabled IRM.

Bug Fixes:

  1. Ticket view no longer reloads on clicking in ticket text area.
  2. Removing a custom Tax label now displays default “Taxes” label in the invoice PDFs.
  3. Adding a new card on posting a payment no longer displays card expiry error unless the card added is expired.
  4. Exporting filtered data by searching in reports is now working as expected.
  5. Cable Modem Mac Address is now displayed in Add Equipment MAC Address column.
  6. Assigned cable Modem is now listed in the assigned equipment list of a subscriber.
  7. Boolean IRM data type now displays correctly in the equipment field.
  8. ARPU Report Grouped by ISP location now loads without errors for ISPs with IRM enabled.
  9. Default colors in map coverage are now displayed correctly.
  10. Checkboxes and labels are now aligned correctly in most of the Visp app.
  11. “Payment still due this month” under Revenue Dashboard is now relabeled to “Amount due this month”.

Visp 8.2.9.3a – Sep 8, 2022 12:26 AM PST

Minor Improvement:

  1. If the Other Website is selected in My Visp, the Other website domain is now used in the vPortal emails sent to the ISP.

Bug Fixes:

  1. For ISPs with Stripe SCA enabled, card validations are now performed before sending the request to Stripe’s authentication page so expired cards are caught before actual payment processing.
  2. Custom tax label is now displayed correctly in vPortal.

Visp 8.2.9.3 – Sep 6, 2022 9:04 PM PST

Bug Fixes:

  1. For ISPs using SCA-enabled Stripe merchant, subscriber creation error after processing a payment in vPortal signup is now fixed.
  2. Date error is now fixed in viewing IRM reports in Firefox.
  3. Misleading errors in updating card expiry in vPortal are now fixed.

Visp 8.2.9.2 – Sep 5, 2022 10:50 PM PST

Minor Improvement:

  1. Export to CSV in reports now exports all or searched data to CSV without the need to modify the show entries to All. It might still take some time for those with a lot of records. In addition, All option for show entries is now removed.

Bug Fixes:

  1. Missing Summary and Ticket ID details are now restored in the Ticket PDF.

 

Visp 8.2.9.1 – Sep 4, 2022 11:02 PM PST

Minor Improvement:

  1. History log added on adding an item to an existing or an upcoming invoice now contains more details.
  2. Address 2 and Source Details are now included in the signup success email send to the ISP if fields are filled out on subscriber signup.
  3. Type filters are now available in the Activity Report.

Bug Fixes:

  1. When the subscriber’s billing cycle is unsupported by a custom item, the item is now excluded from the list of items that can be added to the subscriber’s invoice.
  2. The bill start date is now set correctly for a recurring custom item that gets converted to a non-recurring one within an upcoming invoice.
  3. The ticket assignee and schedule now sync properly on using the Sync Tickets button after making changes to the assignee and schedule of the ticket through the Google Calendar.
  4. The ticket activity now shows the correct logs, including scenarios wherein the new calendar set for the ticket in Google Calendar is missing a corresponding app user in Visp.
  5. Searched value in the Subscribers table no longer resets on changing the status filters.
  6. Resized columns no longer reset on searching the subscriber main table.
  7. App user is no longer blank for Payments Received Report with a one-day date range.
  8. Address search is now improved to return more accurate addresses.
  9. Verifying address on signup via Check for Service no longer locks in spinning and now allows user to click on the button to proceed to the next step.
  10. Missing * symbol for required fields in signup is now added.

Visp 8.2.8.9 – Aug 28, 2022 8:49 PM PST

Improvement:

  1. Purchase orders in IRM can now be sent automatically on creation to the saved vendor email.
  2. Email type label is now displayed in the To field options.
  3. FCC Deployment in Visp app is now improved to load data in real-time.
  4. Ticket Arrival window and Due dates are now available in the ticket and the ticket type settings.

Bug Fixes:

  1. Validation for the password field is now fixed for the My Profile settings.

UBO 7.6.144 – Aug 28, 2022 8:45 PM PST

Bug Fixes:

  1. Email from the Independent Email service is now searchable in the Visp app.
  2. Posting a payment no longer crashes for ISPs with an activated payment trigger and remote mail server as the mail delivery option.

Visp 8.2.8.8 – Aug 24, 2022 10:48 PM PST

Bug Fixes:

  1. Selecting a suggested address for adding and updating infrastructure no longer crashes the app.
  2. Saving updates for infrastructure location no longer displays the Name already exists.” error for unique names.
  3. Email from the Independent Email service is now searchable in the Visp app.

Visp 8.2.8.7 – Aug 23, 2022 9:31 PM PST

Bug Fixes:

  1. Zip code validation in vPortal is now improved for mobile phone browsers.
  2. Password validation is now applied to the Reset password fields displayed in vPortal.
  3. Signup button in vPortal now works as expected for those with only setup fee charges.
  4. vPortal logo is no longer stretched on mobile devices.
  5. Invalid input syntax for type numeric for Preseem is now fixed
  6. Legacy user rights toggle is now working as expected.

Visp 8.2.8.5 – Aug 15, 2022 7:47 PM PST

Improvements:

  1. Standard styling for Mail, Equipment, and IRM is now applied.
  2. PaydUp merchant gateway is now available.
  3. Invoice numbers are now available for search in the Subscribers table.
  4. Vendor and Attributes for Network Authentication are now updated to dropdowns instead of fields.

Bug Fixes:

  1. Site Location and Access Controller are now uneditable if there are Assigned IPs.
  2. Smart session settings are now removed for AP-type equipment. It is only available for Router-type equipment.
  3. Location search is now working in the Equipment tab.
  4. Default ticket attachment labels are now generated correctly on adding a new ticket.
  5. PDF and Zip file types can now be upload as ticket attachments.
  6. Active filter buttons now have more contrast in the Subscribers table.
  7. Clicking View All in Notifications now redirects to the Notifications page.
  8. SMTP error details are now included in the history logs if sending email encountered errors via remote mail server.
  9. The quantity of grouped packages is now updated correctly when merged via the invoicing script.
  10. Invalid input syntax for type integer error for Preseem is now fixed

Visp 8.2.8.4 – Aug 14, 2022 7:50 PM PST

Bug Fixes:

  1. Recently Opened reports list is now updated on opening reports via Visp app.
  2. New line formatting is now retained in the SMS that is received by the subscriber.
  3. Reactivating a package now generates the correct invoice item where it is linked to the package that was reactivated.
  4. Date column in Logs now includes the current year and can now be sorted correctly.
  5. Clicking Logs under Subscribers now displays default sorting for the Date Added column in descending order.
  6. Fetching of ticket address coordinates is now moved from clicking on the ticket to only clicking the ticket address pin.
  7. Clicking on the ticket address pin now docks the ticket on redirecting to the Map page.
  8. Preventive measures are now added to the WiFi Capture page to prevent duplicate payment transactions

Visp 8.2.8.3 – Aug 3, 2022 8:57 PM PST

Minor Improvement:

  1. Searching for Custom Field 1 to 4 now returns a subscriber when searching via the Receive Payment popup.

Bug Fixes:

  1. Funky behavior where searching does not return any results is now fixed.
  2. The prorated-term item of a recurring custom item now displays the correct date.
  3. Popup glitch on resolving a ticket is now removed.
  4. Payment distribution is now more accurate to prevent distribution to other subscribers.
  5. Incorrect spelling for subscriber label in User rights and Invoicing settings is now corrected.

Visp 8.2.8.2 – Aug 2, 2022 10:12 PM PST

Bug Fixes:

  1. Subscriber is now unsuspended after payment if the “Automatically unsuspend” option is checked, even if the payment’s date is back-dated, as long as the resulting balance due allows for automatic unsuspension.
  2. Signup amount is no longer accepted if paid below the total amount due.
  3. ISP timezone is now applied correctly to the created date detail added in the ticket content of an auto-generated ticket from email
  4. ISP timezone is now applied to the Date Created column of the Outbound Deposit Report for newly created reports.
  5. Account column is no longer required on saving a deposit report.
  6. Check is now the default payment method on adding new subscribers, similar to UBO.
  7. Searching email in the Subscribers table now returns the subscriber that matches the email.
  8. Deleting a filter in the Visp app now adds an ISP history log and no longer deletes a filter that is being used in a mass email template.
  9. Sending of mass email is now skipped if the To filter is not found.

Visp 8.2.8.1 – Aug 1, 2022 6:56 PM PST

Improvement:

  1. Clicking on a subscriber address pin in the ticket service contact now redirects to the subscriber’s pin on the map page.
  2. IRM Purchase Order report is now available under Reports list under Equipment category.
  3. Users can now setup vPortal alert banner templates in the Messaging Templates and have them displayed in the vPortal for multiple subscribers. Editing and setting of expiration will be coming soon.

Bug Fixes:

  1. Custom dashboard widgets with invalid data are now automatically hidden on displaying the Dashboard page.
  2. Subscribers can now add credit card information in vPortal when opened through the Account Manager option of the Subscriber Menu.
  3. Inconsistent rounding off on generating tax for invoices is now fixed.
  4. Pie chart display going out of its box is now fixed on the Dashboard page.
  5. Ticket settings toggle is now aligned correctly to its label.
  6. Search is now removed in areas that are not needed.
  7. Add Subscriber buttons are now adjusted to allow adding via mobile.
  8. Infrastructure location must now have a unique name. 

Visp 8.2.7.7 – Jul 27, 2022 8:49 PM PST

Bug Fixes:

  1. Number of invoices indicated in the Print House notification in Visp now matches the number sent to print house.
  2. The number of available Saved filters in the search list now matches the displayed filter options in the dropdown list.
  3. Payment distribution amount is now compared as numbers instead of string.
  4. Display Tax in 2 decimal places checkbox is now displayed as checked for billing reports with the option since the behavior is already applied by default in the report.

UBO 7.6.142 – Jul 27, 2022 8:42 PM PST

Bug Fixes:

  1. Payment window is now consistently displayed on viewing a posted credit card token payment.
  2. Display Tax in 2 decimal places checkbox is now displayed as checked for billing reports with the option since the behavior is already applied by default in the report.

Visp 8.2.7.6 – Jul 20, 2022 8:44 PM PST

Minor Improvement:

  1. Email field is now available in the User settings even if the user is not a technician.
  2. Company is now included in the subscriber search in the Receive payment window.

Bug Fixes:

  1. Users of suspended ISPs are now displayed with the suspended error message on login instead of the crash error.
  2. Error is now fixed on accessing Internet Devices under a subscriber package.

Visp 8.2.7.5 – Jul 19, 2022 8:31 PM PST

Improvements:

  1. Standard styling is now applied across tables in the Visp app.
  2. Include suspended/hibernated and inactive checkboxes are now available in the Subscriber Address Report. By default, both options are checked since this is the current behavior of the report.
  3. IRM values are now supported in filters.
  4. vNMS graphs are now displaying live graphs.
  5. Equipment from Visp is now synced to vNMS via the vNOC controller.
  6. Auto package upgrade in vPortal is now available after setting up package upgrade groups in the packages vportal settings.

Bug Fixes:

  1. Retrieving equipment data is now improved for IRM to avoid page loading errors.
  2. Clicking on a My Visp invoice of a previous month now redirects correctly to the statement page of the selected month.
  3. Blank contact name no longer prevents resolving or updating a ticket.
  4. Unapplied payment amount no longer updates on processing a refund similar to UBO behavior.
  5. Classic report column preferences no longer expire after two hours.
  6. Package Revenue amount in the dashboard now matches the ARPU report.
  7. Device Access Controller is now displayed even without IP management data.

Visp 8.2.7.4 – Jul 17, 2022 9:30 PM PST

Minor Improvement:

  1. Internal type is now the default selected when adding ticket notes.
  2. Billing History Report now has date display options: Invoice Date and Trans Date.
    •  By default, Trans Date is selected based on the current behavior. Selecting this option will display all the invoice items added within the selected date range.
    • Selecting the Invoice Date will display the invoice items based on the invoice date, not the date when the items were added.
  3. Payment Distribution report is now available to display the list of invoices distributed by payments within the selected date range.
  4. Payments Received Report now has a Group By dropdown with the following options: App User (default selected since this is the same as the current report behavior), Company, and Payment Method.

Bug Fixes:

  1. Timezone is now displayed correctly on receiving an email reply from the customer in the ticket messaging.
  2. Due date formula is now improved to accurately follow the invoice settings on adding a package to a subscriber.
  3. Payment distribution amount calculation is now rounded to two decimal places for accurate distribution.
  4. Duplicate commas are no longer added to the auto-filled address in the Ticket Service Contact details.
  5. Inactive and Deleted subscribers are no longer included in the Revenue dashboard data related to ARPU report.
    •  Include inactive and deleted subscribers checkboxes are no longer checked by default for Average Revenue per User report.
  6. Total Taxes amount in the Sales Tax Report is now calculated correctly for those tax breakdown amounts with more than one thousand.
  7. Classic report column preferences are now saved correctly.

UBO 7.6.141 – Jul 17, 2022 9:25 PM PST

Minor Improvement:

  1. Numbers are now allowed in the City field in UBO, similar to the Visp app.

Bug Fixes:

  1. Upcoming invoice in Visp app now displays prorate item term dates correctly for those items added via UBO.
  2. City value parsing from ticket contact address is now improved so that it displays correctly in UBO Ticket Manager. 

Visp 8.2.7.3 – Jul 10, 2022 10:22 PM PST

Minor Improvement:

  1. Creating a subscriber ticket now includes all subscriber email addresses as ticket contact emails instead of just the technical email.

Bug Fixes:

  1. Error on saving default package Internet speed limits is now fixed.
  2. Updating email types now saves correctly instead of an endless loading.
  3. Revenue amount for the ARPU report is now calculated correctly instead of just displaying the 1.00 amount. In addition, all options are now checked by default if the report is accessed via the Dashboard.
  4. Duplicate Bill To invoice sub-description is now fixed.
  5. Spaces in followers’ email addresses no longer cause errors on updating a ticket.
  6. MAC Address can now be pasted in the MAC Address field on adding or updating Internet Devices.
  7. If RPM integration is enabled, an error message is now displayed on activating a Cable service of a subscriber without equipment.

Visp 8.2.7.2 – Jul 5, 2022 8:11 PM PST

Minor Improvement:

  1. Character validation is now added for the Return Tracking Number.
  2. Add new subnet options now clickable under Access Controller.

Bug Fixes:

  1. Opening the Visp invoice no longer displays an additional blank pop-up.
  2. Additional polish fixes posted for IRM.

Visp 8.2.7.1 – Jul 4, 2022 8:13 PM PST

Minor Improvement:

  1. Deleted Customers Report now has the following new columns: Customer ID, Date of Last Activity (based on last updates in billing transactions), and Cancellation Description (based on the data entered on subscriber deletion).

Bug Fixes:

  1. All phone numbers are now added when clicking on Open Ticket and selecting a subscriber, similar to the behavior of adding a ticket directly in the Subscriber view.
  2. Subscriber suggestions in ticket subscriber search now return more results.
  3. Pasting the MAC Address no longer displays MAC not Found error once a MAC is matched.
  4. Email template not found error no longer displays and prevents resolving a ticket if the email template is not found.
  5. Map no longer crashes if the SSID of equipment is empty.
  6. Apostrophe symbol in item and item description no longer cause issues in generating invoices.
  7. Long item description no longer breaks the invoice PDF totals summary.
  8. If the parent first name and last name are missing, company is now displayed as the parent account name displayed in the subscriber PDF.
  9. Missing “Display ‘Recurring’ in the invoice for subscriber view” option is now available in the settings for the Percent Rate custom item.

Visp 8.2.6.11 – Jun 27, 2022 11:20 PM PST

Minor Improvement:

  1. Card expiry options are now increased up to 30 years.
  2. IP address menu items are now displayed consistently throughout the app.

Bug Fixes:

  1. Pre-signup Authentication Settings are now displayed on enabling the “Allow devices to connect and capture their MAC addresses at these location IDs:” option. Checked option needs to be saved first before the location ID settings can be entered.
  2. Updating the invoice item rate to zero amount is now allowed.
  3. Searching for a custom field in the subscribers table now works as expected.
  4. For those with enabled IRM:
    • Assigning and unassigning equipment history log is now added into the subscriber history.
    • Degree symbol is now Mapping location no longer causes an error on saving changes.
    • Location dropdown options are now consistent.

Visp 8.2.6.9 – June 20, 2022 8:27 PM PST

Bug Fixes:

  1. For ISPs with IRM enabled:
    • Site Equipment info in Site is no longer displaced on smaller screens.
    • On the Transfer Equipment form, To Location is now auto-filled with the selected Site, and right-clicking no longer causes a funky display in the search field.
    • Site Equipment list is now automatically updated after transferring equipment.
    • Searching for Serial Number in the Equipment list under Profile is now available.
    • Funky behavior in map markers, filters, and scroll bar is now cleaned up.

Visp 8.2.6.8 – June 19, 2022 10:58 PM PST

Bug Fixes:

  1. Dashboard data is now consistent with the report data linked to it.
  2. Type is no longer replaced with Resolved after resolving a ticket.
  3. Detailed Monthly Billing Report now displays the correct Balance total.

Visp 8.2.6.7 – Jun 14, 2022 10:41 PM PST

Bug Fixes:

  1. Removing a ticket schedule now removes its corresponding entry in Google Calendar if integration is enabled.
  2. Subscriber email is now automatically filled out correctly in the To field when selecting to send an email on resolving a ticket.
  3. Dot ( . ) and underscore ( _ ) are now accepted symbols for username of an app user, similar to UBO.

Visp 8.2.6.6 – June 13, 2022 9:13 PM PST

Improvements:

  1. Ticket status filter and ticket priority filter preferences are now saved.
  2. The Schedule pop-up, particularly the Arrival field, has been improved with clearer and user-friendly labels and mechanisms.
  3. For ISPs using IRM, Infrastructure layers are now available on the Map page.

Bug Fixes:

  1. For ISPs using IRM:
    • Thematic maps are now working as expected.
    • Layout issue in the IRM card title is now fixed
    • Assigned count in the equipment cards is now improved to display accurately.
    • User preference for equipment cards view option is now saved.
    • Equipment Profile dropdown options now display the Description field of the equipment profile instead of the Make and Model.
    • When an inventory profile is renamed, the corresponding item code is now renamed.
    • When updating the location of equipment with an AP, the AP coverage on the map is now relocated to the new location.
    • Export KML file in the Map page is now working for APs and Customers option.

Visp 8.2.6.5 – Jun 12, 2022 9:02 PM PST

Minor Improvement:

  1. Invoice Status column is now available in the Billing History Report.

Bug Fixes:

  1. For invoice-based billing, package status is now displayed correctly.
  2. Reseller SIM Setup page now displays dropdown without errors.

Visp 8.2.6.4 – Jun 8, 2022 10:08 PM PST

Bug Fixes:

  1. Source Details formatting under Online Signup of Portals settings is now improved to allow adding and deleting options without any issues.
  2. Passwords with weird characters are now bypassed on adding a ticket with a password merge field in the template.
  3. Renaming an account no for TV service now cascades to the TV services that are connected to that parent TV service account.
  4. Invoices with negative amount total are now automatically closed every hour.

Visp 8.2.6.3 – Jun 7, 2022 11:08 PM PST

Bug Fixes:

  1. Subscriber tax is now accurately assigned on signup if the subscriber’s city and state match the conditions of a specific tax.
  2. Ticket service contact details are now auto-filled for tickets created via email.
  3. 24-hour validation for refund is now optimized for accuracy.

Visp 8.2.6.2 – Jun 6, 2022 8:25 PM PST

Improvements:

  1. For ISPS with IRM enabled:
    • vNOC, vNMS, vDNS, and vAgent extensions are now available upon request.
    • Metered option for equipment quantity is now available.
    • Users can now set the location and radius to bias their address searches.
    • Users can now select an access controller under an Internet service and then list the IP subnets that are available for obtaining an IP.
  2. Missing Zhone Management System extension available in UBO is now integrated into the Visp app.
  3. Print is now consistently displayed in the subscriber ticket view.
  4. Username and password are now auto-completed when a subscriber is added via TowerCoverage signups.

Bug Fixes:

  1. Multiple search criteria now displays search results correctly.
  2. Special characters in passwords no longer cause errors on viewing a report.
  3. If Queue Unscheduled tickets option is turned off for the ticket type template, the Queue tab is now hidden from scheduling a ticket for that type.
  4. Users with valid username and password entered can now login successfully even if the last selected subscriber has errors in billing settings.
  5. Unsuspend button is now automatically displayed after the package is suspended on clicking the Suspend button in the subscriber package menu.
  6. cnMaestroX dashboard widget is no longer displayed if cnMaestroX is disabled.

Visp 8.2.6.1 – Jun 5, 2022 9:58 PM PST

Minor Improvement:

  1. Company Name is now displayed in the Service Contact of the ticket if the subscriber name is blank.
  2. Deposit Report PDF formatting now has increased font size and margin.

Bug Fixes:

  1. Posting payment is now skipped if an error is encountered on the vPortal payment page.
  2. For ISPs with IRM enabled, renaming a subscriber now updates his corresponding equipment location name.
  3. Percent-based tax rate is now calculated correctly for prorated charges.
  4. Auto-suspended item linked to a package no longer displays in the upcoming invoice once the package is not billed.
  5. Non-existent ticket type on viewing a ticket no longer causes app to crash and now lets the user view the ticket.
  6. Activating and deactivating hosting service now displays data correctly in the Domain Hosting Report.

Visp 8.2.5.12 – May 29, 2022 10:17 PM PST

Minor Improvement:

  1. For VOIP service, the Number field is now only the required field for adding extensions instead of requiring all the fields.

Bug Fixes:

  1. For ISPs with IRM enabled, assigning equipment to a subscriber via invoice is now improved to accurately add the equipment and invoice charge to the correct subscriber.
  2. Posting a payment using a card with an expiry month and year same as the current month & year no longer displays a credit card expiry error.

Visp 8.2.5.11 – May 24, 2022 9:25 PM PST

Bug Fixes:

  1. Subscriber equipment location can now be updated even with parenthesis symbols in the subscriber address.
  2. Surcharge fee no longer gets added for Check payments.
  3. Email domain is now included when checking for duplicate username on updating an email service.
  4. Error on updating the tax to None for a quote item is now fixed.
  5. Error on adding new packages is now fixed for ISPs with IRM enabled.
  6. Viewing a note now correctly displays space formatting.
  7. Default Visp Google API is now used on verifying the address on adding subscribers.

Visp 8.2.5.10 – May 23, 2022 9:46 PM PST

Improvement:

  1. For ISPs with IRM activated:
    • Search for Inventory and Equipment list with improvements in specific search is now available.
    • Subscriber and Site markers can now overlap each other on the Map.
    • Routers from IRM can now be selected as the Access Controllers in the IP Management system.
    • RPM integration is now available. ISPs can now provision cable modems through RPM with the parameters from VISP.

Bug Fixes:

  1. If the parent has a credit balance that can fully pay the generated billed-from-child invoice (and if auto-distribution is setup correctly), a payment is automatically posted to the child’s account upon automatic full payment of the parent’s invoice.
  2. Inactive default tax is no longer assigned to a subscriber on invoice preview breakdown in vPortal signup.
  3. Missing behavior that sends the signup success email to ISPs based on the “Receive email notification when a new subscriber successfully signed up” option is now restored.
  4. Updating Setup Fee package tax is now synced with the setup fee item for the package with 0 setup fee pricing.
  5. 0.01 tax difference of the upcoming invoice with the generated invoice is now fixed.
  6. Auto-pay for eCheck is now improved to retrieve the correct payment token.

Visp 8.2.5.9 – May 18, 2022 10:46 PM PST

Minor Improvement:

  1. Internal note color in the Messages tab is now restored to its original color before the ticket redesign.
  2. Image attachments in IRM equipment are now auto-resized to display the complete image without the need for the scrollbar.

Bug Fixes:

  1. Save button in Add Subscriber should now be displayed for mobile display.
  2. ISP timezone is now applied to the Messages tab of the ticket correctly.
  3. Expiration is no longer checked if the card type is set to Token.
  4. Blank optional phone numbers are no longer validated in vPortal for UK ISPs.

 

Visp 8.2.5.8 – May 17, 2022 10:49 PM PST

Minor Improvement:

  1. Equipment name column is now available in the ISP Site Equipment Report for ISPs with IRM enabled.

Bug Fixes:

  1. On creating a new ticket for a subscriber, the missing auto-fill behavior for the phone and email address (technical email address if available) of the subscriber in the ticket contact is now restored.
  2. Fee item with percent-based pricing is no longer listed as an option for surcharge fee since only the flat rate pricing is supported.
  3. Sorting Main Company column in Service Desk no longer causes errors.
  4. ECHECK is now removed as a credit card type option.
  5. Others count and list in Tickets dashboard widget now displays correctly.

Visp 8.2.5.7 – May 16, 2022 10:12 PM PST

Improvement:

  1. In the Add Subscriber Equipment for IRM-enabled ISPs:
    • Equipment list now displays all (individual) items instead of grouped ones.
    • Searching for an item code, serial, mac, or SKU now filters the list instead of having to select a profile and then searching for a serial or mac.
  2. The current status of the subscriber is now available as a column in the Tickets & Schedule Report (Date Bound and Unscheduled).

Bug Fixes:

  1. City field in the subscriber information is now required when the international address option is disabled.
  2. Payment distribution is now automatically updated to ignore invoices that do not belong to the subscriber whose payment is being posted.
  3. Searching for phone numbers by selecting a phone field name now displays results accurately in the Subscribers table.
  4. Ticket dashboard widget no longer displays query error if no data are available.
  5. When updating an Avalara tax in the subscriber’s upcoming invoice, a warning is now displayed that the feature to predict future tax charges isn’t available.
  6. Selecting an Avalara tax now updates the rates correctly.

 

Visp 8.2.5.6 – May 15, 2022 10:13 PM PST

Bug Fixes:

  1. Invalid tag name error is now fixed on viewing a ticket.
  2. “Email Template exists” error no longer displays when sending an email directly to subscribers.
  3. Error message for unsupported file types is now displayed on uploading ticket attachments.
  4. Enable messaging service in vPortal setting is now hidden since this feature is not yet available.

Visp 8.2.5.5 – May 12, 2022 1:24 AM PST

Bug Fixes:

  1. Tickets can now be created for subscribers with a degree (°) symbol in the address.
  2. Error on displaying ticket details that exceed its text limit is now fixed.
  3. Updating a ticket in Calendar tab now displays the Save prompt correctly and no longer displays an overlap error which is consistent with the ticket scheduling behavior.
  4. Currency and payment interval are now displayed correctly in the subscriber signup success email sent to the ISP.
  5. Foreign currency is no longer distorted on viewing invoice totals.

Visp 8.2.5.4 – May 10, 2022 10:59 PM PST

Bug Fixes:

  1. Deposit Report PDF now displays correctly when viewing via PDF.
  2. Default attachment labels in ticket type template no longer create corrupted-looking attachments on updating a ticket.
  3. Subscriber email address validation checker is now improved to allow all valid email addresses.
  4. Item Automation setting of deleted items is now ignored.
  5. Adding an additional card no longer causes app to crash.
  6. Error in loading subscribers experienced by some ISPs is now fixed.
  7. Email address enclosed with “<“ and “>” in the ticket details no longer crashes the app on viewing the ticket.
  8. Save and Cancel buttons are now displayed in smaller size iPhones.

Visp 8.2.5.3 – May 9, 2022 9:31 PM PST

Improvements:

  1. For ISPs with IRM enabled:
    • Deleting clutter profiles in the map page is now available for profiles that are not linked to an AP.
    • Archiving purchase orders and viewing an archived purchased order is now available.
    • The “same location” option is now available in the receive inventory form in the Purchase Order.
    • Invoice number and notes fields are now available in a purchase order.
    • Inventory and equipment tables are now merged.
  2. Ticket form is now redesigned to cater to scheduling and dispatch.
    • Queues and Arrival duration are now available when scheduling a ticket.
    • Schedule and arrival information of a ticket is now displayed in tickets displayed in vPortal.
  3. User right to access Ticket Type settings is now available under Service Desk user rights settings.
  4. Token fields for ISPs with Authorize.net merchant are now displayed correctly.

Bug Fixes:

  1. Surcharge fee is now added correctly for ISPs with Authorize.net merchant.
  2. Updating custom field for ISPs with IRM activated no longer displays an error on saving changes.
  3. Save is now clickable on filling out the required field in adding a new inventory location in Equipment settings for those ISPs with IRM disabled.
  4. Visp app no longer crashes when clicking the Provisioning settings of a package with an internet hotspot service.
  5. Invalid queries from the custom report created in Report Builder are now automatically stopped after 5 minutes.

Visp 8.2.5.2 – May 3, 2022 9:34 PM PST

Minor Improvement:

  1. Auto-reactivation time is now scheduled from 11 PM PST to 5 AM PST.

Bug Fixes:

  1. Export CSV in Subscribers table is now optimized for ISPs using IRM.
  2. Messaging code alternative to detecting To field is now optimized to accurately retrieve the To field filter.
  3. IP Address metadata field labels are now consistent.
  4. Error messages displayed on the login page are now consistent.

Visp 8.2.5.1 – May 2, 2022 7:33 PM PST

Minor Improvement:

  1. Service Desk default date range is now based on the current date for those relative to today date range.

Bug Fixes:

  1. Serial number of deleted equipment is now ignored when adding an IRM inventory.
  2. TV service can now be activated even with a blank Set Top Box value.
  3. For those with an activated recurring invoice is generated triggered template. the Balance merge field in the template now displays the correct balance for parent accounts with billed-to another items.
  4. Text Paragraph-type custom field no longer has a character limit.
  5. Payments posted via vPortal are no longer processed if ISP has no activated merchant.
  6. My Visp currency now displays USD currency.

 

Visp 8.2.4.8 – Apr 27, 2022 8:32 PM PST

Bug Fixes:

  1. Partial payment refund is now supported for Stripe.
  2. “EMS_xxx.themes” does not exist error displayed on adding a subscriber is now fixed.
  3. Voided payments and credit memos distribution are no longer included when checking for invoices available for payment distribution.
  4. Complete list of MAC & IP is now displayed for the Assigned IP (Comma Separated) and Assigned Mac (Comma Separated) merge field when printing a ticket template.
  5. Payment Details area in the Receipt PDF now displays formatting correctly for payments with long transaction IDs.
  6. Advanced UI in vPortal is now hidden for activated Internet hotspot service if MAC is set to read-only and no devices are available.

Visp 8.2.4.7 – Apr 26, 2022 8:37 PM PST

Improvements:

  1. Customer ID and Static IP column are now available in the Subscribers with ACTIVE Internet service report.
  2. cnMaestroX is now available upon request.
  3. For IRM-enabled ISPs:
    • Map theme settings is now available.
    • Displaying of Asset tag field is now based on the equipment setting.
    • Vendor deletion is now available.
    • IP address metadata field is no longer required on Add/Edit Equipment if not required in settings.
    • Equipment profile settings are now merged to the Inventory profile settings.

Bug Fixes:

  1. Clicking Refresh on the Internet device with multi-MAC no longer reloads a static IP address.
  2. Loading of a subscriber’s upcoming invoice is now optimized.
  3. Fields in the package Provisioning settings now indicate invalid red lines by default if fields have values that are invalid.
  4. Ticket created with a package info merge field for subscribers with fiber service now displays correctly.
  5. IRM inventory can now be deleted without errors.
  6. Deleted equipment is now ignored when checking duplicate IP and MAC addresses for IRM.

Visp 8.2.4.6 – Apr 25, 2022 8:27 PM PST

Bug Fixes:

  1. Filtering subscribers table using the Access point condition now displays filter results correctly.
  2. Searching with a number no longer causes an error.
  3. Saving infrastructure site changes no longer causes a syntax error.
  4. Ticket created via email from an email address used by multiple subscribers now tags the first active subscriber it finds.
  5. When the ISP creates a Ticket-entity custom report via Report Builder, the count is now displayed correctly.
  6. Service Ticket Assignee column in Report Builder results now displays the app user’s name instead of a numeric value.
  7. Custom reports created via Report Builder can now be deleted as long as it is not connected to any widgets.
  8. User table column and width preferences are now saved automatically within 3 seconds after change.
  9. Advanced UI in vPortal is now hidden for activated Internet service if MAC is set to read-only and no devices are available.
  10. Check for Service address in vPortal now defaults to the ISP’s address.
  11. For SCA-enabled ISPs:
    • If the card used for online sign-up is non-SCA-supported and the sign-up encounters a duplicate username error, the payment processing is skipped.
    • If the card used for online sign-up is SCA-supported and the sign-up encounters a duplicate username error after the subscriber has already authorized the payment attempt, the payment will be automatically refunded.

Visp 8.2.4.5 – Apr 20, 2022 9:32 PM PST

Minor Improvement:

  1. Network address is now required when creating a new IP Pool.

Bug Fixes:

  1. Converting BoM to invoice no longer displays the null item instance error.
  2. The error thrown on activating a Minerva IP TV service has been fixed.
  3. Adding a nonrecurring item via subscriber invoice now saves the correct item price.
  4. New user rights for Equipment Manager are now saved correctly to correctly display IRM.
  5. Zero pricing package item for the subscriber cycle is now available for adding to the subscriber if the allow custom pricing is enabled.
  6. Newly generated invoice total is now calculated first before checking the paper invoice balance threshold.
  7. Clicking subreport links now display correctly for those records that are not found on the first page of the report.

UBO 7.6.136 – Apr 19, 2022 9:54 PM PST

Bug Fixes:

  1. Card number manually added in the Receive Payment window no longer resets on checking or unchecking the Process Credit Card Payment now.
  2. Floating dot tooltip no longer displays when hovering on the + Credit Card button or Card no. dropdown in receive payment.

Visp 8.2.4.3 – Apr 19, 2022 12:59 AM PST

Minor Improvement:

  1. Paypal for vPortal settings is now rearranged in the Paypal merchant settings to avoid confusion.

Bug Fixes:

  1. Subscriber is now added correctly after a successful sign-up using a non-SCA-supported card for an ISP that has their Stripe set to enforce SCA.
  2. Null rate error no longer displaying on changing billing cycle or on loading items without a default price.
  3. Changing the ticket type of an existing ticket no longer removes the ticket’s attachments.
  4. Clicking Refresh on the Internet device no longer reloads a static IP address.
  5. Missing details in the Average Revenue Per User Report (Grouped by ISP Site Location) snapshot is now back for new snapshots.
  6. Error in revenue dashboard is now fixed if ISP has no existing subscriber invoice detected.
  7. Paypal for vPortal settings is now rearranged in the Paypal merchant settings to avoid confusion.
  8. MAC added from signup is now saved correctly and the device is now automatically authenticated.

Visp 8.2.4.2 – Apr 11, 2022 10:38 PM PST

Improvements:

  1. NACHA payment gateway option is now available for eCheck.
  2. Subscriber query is now optimized further.

Bug Fixes:

  1. Duplicate error no longer displays on sending an email template to a subscriber.
  2. Messaging code is now optimized to accurately retrieve the To field filter.
  3. Updating the ticket schedule in the Visp app now adds a ticket history log with the scheduled date and time.
  4. Canceling ticket schedule changes now resets to the original date correctly.
  5. Cycle change note can now be removed from the invoice without the “Item price not found” error.
  6. If no default merchant for credit card and eCheck is activated, the first merchant that was set up for the ISP is now automatically selected to process the payment.
  7. Average Revenue per User Report now displays the total amount correctly for those with subscribers that have a revenue amount above thousands.

Visp 8.2.4.1a – Apr 7, 2022 2:13 AM PST

Bug Fixes:

  1. Tickets are now synced correctly to the Visp calendar.
  2. Tickets data results from the selected date range are now displaying consistently in the Service Desk List tab.
  3. Updating eCheck account number no longer causes Canadian routing numbers to randomly subtract each other.

Visp 8.2.4.1 – Apr 4, 2022 10:23 PM PST

Minor Improvement:

  1. Subscriber and Company columns are now available in the EFT Report, hidden by default.
  2. When the ISP updates the speed limit of a customer, CoA update is now sent without the need to click the “Update Speed“ button.
  3. Continuous optimization changes for loading subscribers and tickets.

Bug Fixes:

  1. Loading of Map page no longer crashes for ISPs with more than 18 radial coverage.
  2. Email with image in the content is now sent successfully to the subscribers.
  3. Messaging no longer displays the “missing email” error on sending an email not from a message template to all subscribers with email addresses available.
  4. Clicking on Email in subscriber invoice now defaults to Email messaging service since attachments are not available via SMS.
  5. AR Report now displays correctly for ISPs with subprice items setup.
  6. For those ISPs with IRM enabled, the Totals summary displayed in Billing History Summary Report is no longer duplicated. Also, the total summary is no longer missing and the date range is now displayed correctly on printing the report.
  7. Missing changelog notification is now added correctly in the Visp app.

Visp 8.2.3.8 – Mar 28, 2022 10:23 PM PST

Minor Improvements:

  1. Internal tab is now the default selected tab when accessing the Notes tab of the ticket.
  2. Address 2 column is now available in the Equipment Assignment History Report.

Bug Fixes:

  1. Clicking Post Payment for Paypal method in vPortal for Canadian ISPS now redirects correctly to the Paypal page to process the payment.
  2. Batch upload in ticket attachments is now working as expected.
  3. Newly added service no longer disappears on updating details before saving.
  4. Tag-along items associated to a package are now displayed correctly in the upcoming invoice.
  5. Field validation is now improved for IRM form fields.

Visp 8.2.3.7 – Mar 23, 2022 9:54 PM PST

Minor Improvements:

  1. Image attachments in tickets are now auto-resized to display the complete image without the need for the scrollbar.
  2. Account column is now available in the Invoice Item Group Report 1 & 2.
  3. Custom Field 1 column is now available in the AR Aging Report.
  4. Auto-retry columns are now available in the Autobill List report.
  5. Apply button in Paper Invoice settings is now renamed to Activate All. Also, prompt now indicates the effect of clicking Activate All button.

Bug Fixes:

  1. Clicking Post Payment button now works as expected in Canadian vPortal.
  2. Loading of map components no longer causes Add Subscriber for some ISPs to display an error.
  3. Sending to all subscribers is now improved to no longer display missing subscriber email error on sending if subscribers have email addresses.
  4. Replace ticket content confirmation no longer displays when the newly selected ticket type does not have any template.
  5. . symbol is no longer restricted in the password field when signing up via vPortal.
  6. Simple queue attributes are no longer provided by Visp’s HyperRADIUS if the setting to set speed attributes in Mikrotik Simple Queues is disabled in the Internet Speed limits package settings.

Visp 8.2.3.6 – Mar 22, 2022 10:30 PM PST

Improvements:

  1. Equipment-related settings are now grouped together in the Settings menu.
  2. For those using IRM:
    • Vendor setting for IRM is now available as a separate setting under the Settings menu.
    • All tab is now available under infrastructure locations.
    • Map themes now have options to define layers and columns for map objects.
    • LTE SIM can now be linked to LTE CPE.
    •  Equipment can now be linked to Internet Device.
  3. Total subscriber count query is now optimized.

Bug Fixes:

  1. Adding Equipment Profile in IRM settings no longer displays an invalid error.
  2. Payment Controls settings changes can now be saved even without a merchant.
  3. Adding valid RADIUS attributes are now saved and displayed correctly in the Network Authentications settings of the package.
  4. History log is now added in the ISP history when updating message templates in Visp.
  5. Preseem integration error in retrieving IRM IP Address data is now fixed.

Visp 8.2.3.5 – Mar 20, 2022 10:54 PM PST

Bug Fixes:

  1. Displaying of the reason returned from merchant processor for payment declined error is now restored.
  2. Subscriber invoice is now generated correctly for non-monthly subscribers who signed up via vPortal.
  3. Device Count for Internet devices now displays correctly for authenticated devices.
  4. Add Device option for Internet service is now disabled only if existing subscriber devices have both MAC Address and IP Address fields blank.
  5. Daylight Saving Time no longer causes ticket schedule to be an hour off compared to the Google Calendar entry.
  6. Receive payment dialog accessed via Visp menu now displays without errors on initial display.
  7. Funky behavior where a subscriber receives a statement pdf with a space in the file extension is now fixed.
  8. Clicking View PDF for the outbound deposit report now displays the PDF in Chrome, instead of a blank page.

Visp 8.2.3.4b – Mar 16, 2022 5:53 PM PST

Bug Fixes:

  1. For those using Stripe with SCA enforced, the duplicate vPortal payments issue when processing credit card payments using non-SCA-enforced cards is now fixed.
  2. Packages column in subscribers table now sorts correctly.

Visp 8.2.3.4 – Mar 13, 2022 9:53 PM PST

Bug Fixes:

  1. Saving changes in the Email messaging service settings now works as expected.
  2. Saving auto-pay settings no longer checks activated merchant account settings.
  3. Deleted equipment profiles are now ignored when checking to allow deleting an Inventory Profile.
  4. Packages column in Subscribers table now sorts correctly.

Visp 8.2.3.3b – Mar 9, 2022 9:47 PM PST

Bug Fixes:

  1. Full payment posted to the parent invoice with the child charges is now displayed correctly to the child account.
  2. Credit cards can now be added successfully in the vPortal for Canadian ISPs.

Visp 8.2.3.3 – Mar 8, 2022 9:12 PM PST

Improvements:

  1. SCA changes for ISPs using Stripe merchant and has SCA enforced for Stripe:
    • Credit Card form in the Payment Options panel is now disabled for editing.
    • Users are now restricted from using Credit Card as the payment method when posting a payment.
    • When the subscriber attempts a credit card payment in vPortal Account Manager or online sign-up, they are now redirected to Stripe’s 3D Secure authentication page when applicable.
    • ISP can now set up and activate a triggered notification that will be automatically sent if a credit card payment attempt fails due to authentication or authorization requirements
  2. In the Items Manager settings, users can now choose and re-order columns in the Items table and export table data to CSV.

Bug Fixes:

  1. For ISPs using IRM, subscribers can now be archived even if the subscriber has no equipment.
  2. The auto-pay script now correctly retrieves the merchant option for the ISP, even if there are erroneous earlier data.
  3. Missing behavior where the bill start date is set to the subscriber’s next invoice day on successful vPortal subscriber signup is now restored for packages with “invoice the package” option unchecked.

UBO 7.6.134 – Mar 8, 2022 9:04 PM PST

Improvement:

  1. SCA changes for ISPs using Stripe merchant and has SCA enforced for Stripe:
    • Credit Card form in the Billing Options tab is now disabled for editing.
    • Users are now restricted from using Credit Card as the payment method when posting a payment.

Bug Fix:

  1. Exception no longer displays after receiving payment in UBO.

Visp 8.2.3.2 – Mar 7, 2022 6:51 PM PST

Bug Fixes:

  1. Checking of “Activate package on signup” option is now restored after a subscriber successfully signs up via vPortal.
  2. Users can now be added without errors if all required data are filled out.
  3. Clicking on the Billing Options tab now displays content without the need to click on other tabs.

Visp 8.2.3.1 – Mar 1, 2022 7:42 PM PST

Improvements:

  1. Elavon merchant payment processing is now available for eCheck payments.
  2. The option to charge a fee to a subscriber when processing credit card payments is now available.
  3. For IRM, the following are now available:
    • “Same Equipment Profile” option when adding multiple inventory
    • Option to remove an inventory
    • Bulk transfer to another infrastructure location
    • multiple inventory import via CSV
    • unassigning equipment on archiving subscriber option
    • equipment can now be viewed from the Items Manager

Bug Fixes:

  1. Starting, pausing, or stopping the ticket timer no longer updates ticket details.
  2. From field options of the Mass Message now retrieves email addresses correctly from the ISP.
  3. Due setting set to 0 days after invoice date now works as expected for months with days below 30.
  4. View Report link in the payment gateway’s drawer now opens the correct report.
  5. Credit cards are now displayed properly in vPortal after successfully adding credit card information.
  6. For vPortal signups with tag-along items, preview items and amounts are now showing the right data and subscriber’s status is now correctly set on successful sign-up (instead of being archived).

UBO 7.6.133 – Mar 1, 2022 7:35 PM PST

Bug Fixes:

  1. “Profile ID” and “Payment ID” are now displayed correctly for subscribers of ISPs with Authorize.net as merchant.
  2. Due setting set to 0 days after invoice date now works as expected for months with days below 30.

Visp 8.2.2.7a – Feb 23, 2022 9:29 PM PST

Minor Improvement:

  1. Item Description column is now added to the subtable of Invoice Item Group Report 1 & 2.

Bug Fix:

  1. Deleted Customers Report now displays subscriber list consistently based on the selected date range.

Visp 8.2.2.7 – Feb 22, 2022 9:42 PM PST

Minor Improvement:

  1. AP name is now displayed in the Subscriber Equipment Info dock.

Bug Fixes:

  1. Save is now clickable when making valid changes to My Visp payment settings.
  2. When billing the full amount to another subscriber, the invoice amount billed now considers the full amount including the tax and no longer sets a tax to the billed to item.
  3. ISP current balance is now retrieved correctly to avoid restriction in sending invoices to print house for ISPs with credit balance.
  4. Selecting a vendor option under Inventory profiles settings is now working as expected.
  5. ISPs from countries without a Zip/Postal Code field are now able to add subscribers.
  6. IRM now displays correctly for multi-ISP users.

Visp 8.2.2.6 – Feb 20, 2022 7:43 PM PST

Bug Fixes:

  1. Additional custom fields changes are now saved without displaying errors.
  2. Error on creating default Site Profile is now fixed.
  3. Subscriber email indicator is now correctly displayed in the Mass Message subscriber list preview.
  4. For those ISPs with activated IRM, Check service in vPortal now works as expected.
  5. Online status column is now only displayed for those ISPs with activated vNMS.

Visp 8.2.2.5 – Feb 14, 2022 7:36 PM PST

Improvements:

  1. Elavon merchant payment processing is now available for credit card payments.
  2. Multi-gateway billing with different processors is now available.
  3. For those with IRM activated, Saisei fields are now available for devices if Saisei is enabled.
  4. Reports are now updated to display IRM data correctly.
  5. Remove action for Infrastructure Profile and Contacts is now available.
  6. vNMS notification is now available for setup.

Bug Fixes:

  1. Viewing of packages settings no longer causes the app to crash.
  2. Adding a new tax no longer displays an invalid error that prevents adding the tax successfully.
  3. Deleting a subscriber with no equipment no longer adds a history log that indicated that equipment has been removed from the subscriber.
  4. State dropdown options in vPortal are now consistent with that of Visp.
  5. For those ISPs that support multi-language, eCheck option is now displayed for subscribers that have eCheck as their bill method.

Visp 8.2.2.4 – Feb 8, 2022 9:10 PM PST

Minor Improvement:

  1. Generating of invoice numbers is now improved for more accuracy without causing deadlocks.

Bug Fixes:

  1. Missing hibernate tooltip is now restored when hovering on the Hibernate button under the Subscriber Packages.
  2. SMS keyword no longer checks whether the entered letters are uppercase or lowercase.
  3. History log is now correctly added to the subscriber that the equipment was unassigned.

Visp 8.2.2.3 – Feb 6, 2022 9:36 PM PST

Minor Improvement:

  1. Auto-pay translation for French PDFs are now improved.

Bug Fixes:

  1. Subscriber data is now correctly displayed in the email content and invoice attached on sending an email that uses the Email messaging service.
  2. Paypal payment method in vPortal is now based if the Paypal payment on vPortal is enabled and the Paypal payment option is enabled in the Merchant Account settings.
  3. Saving CPE details no longer loads endlessly.
  4. Tax column can now be sorted correctly in the Items table.
  5. Accounts Receivable Report snapshot is now updated to display bill to parent charges without duplicates, similar to the report.

 

Visp 8.2.2.2 – Feb 2, 2022 8:54 PM PST

Bug Fixes:

  1. The billed-to amount displayed in the child’s invoice item now displays the actual amount in the parent’s invoice item.
  2. Adding a recurring custom item after making it non-recurring now gets added correctly to the subscriber invoice.
  3. Auto-fill behavior of subscriber email and primary address in the ticket contact fields is now restored.
  4. Changes that caused vPortal signups to display incorrect invoice preview, customer archived on signup, and amount paid is less than the amount due error is now reverted.

Visp 8.2.2.1 – Feb 1, 2022 8:36 PM PST

Minor Improvement:

  1. Date format MM/DD/YYYY in PDFs generated in the Visp app can now be updated to display a format of YYYY/MM/DD via Forms settings.
  2. UBO-QBO Balance Summary report snapshot is now available.
  3. A French version of recover username email and reset password email is now automatically sent to a subscriber whose ISP has a language preference set to French or the subscriber’s language preference is set to French.
  4. Statement PDF is now available in French for those subscribers who have a language preference set to French.
  5. Deleted Customers Report now has an App User column which displays the name of the user who deleted the subscriber.

Bug Fixes:

  1. Save button is now clickable after making changes to the subscriber username or password with no error.
  2. Save button is now clickable in the Add New User form.
  3. Scrolling through the tickets in kanban view no longer displays a glitch.
  4. “Tax not found” error is now fixed when adding an item with a Use Subscriber Tax setting to a subscriber with no tax set.
  5. Accounts Receivable Report is now updated to display bill to parent charges without duplicates. This means that parent accounts now only display what is billed to them without the charges from the child accounts. The invoice charged to the child accounts will display as a receivable from the child account.
  6. Tag-along items are now added as expected on subscriber signup.
  7. Activity Report total count now updates when searching.
  8. State field is now uneditable field once the option is activated in DB.
  9. LIVESUPPORT keyword is now hidden until the feature is released.

 

Visp 8.2.1.9 – Jan 25, 2022 9:17 PM PST

Bug Fixes:

  1. Invoice number generation is now incremented more accurately to avoid duplicates.
  2. Activating a paper invoice and selecting the option to add a paper invoice fee to the current open invoice now adds the fee to the current open invoice correctly.
  3. Editable date option for the Total balance due as of date now considers the “Allow appusers to modify the Total Balance Due Date on individual invoices” option under Package Invoicing settings.
  4. Searching MAC Address with or without colon symbols in subscribers the main table now returns consistent results.
  5. Additional custom fields condition in filters no longer cause an error when viewing the filter or sending a mass email to the filter.
  6. Parenthesis symbols are now allowed for the Company field in Visp and vPortal.

Visp 8.2.1.8 – Jan 23, 2022 8:54 PM PST

Minor Improvement:

  1. Address 2 column is now available under Billing History Report.

Bug Fixes:

  1. Subscriber package linked to SmartSession can now be deleted without causing an undefined error.
  2. Usage graph outline is now displayed even if the selected subscriber package does not have any usage data.
  3. Mass message to All Subscribers is now working consistently.
  4. FCC Report accessed in the UBO app now uses the 2020 Census data. It might take some time to load the report since new changes are being retrieved.

Visp 8.2.1.7 – Jan 19, 2022 8:02 PM PST

Bug Fixes:

  1. Subscriber status in Map is now updated correctly on posting a payment or on clicking the subscriber pin.
  2. Updating the expiration date of a recurring custom item that is yet to be billed no longer separates the item to another upcoming invoice.
  3. Changes in filters done in UBO and Visp are now consistent with each other.

Visp 8.2.1.6 – Jan 18, 2022 9:27 PM PST

Minor Improvement:

  1. Auto action script is now optimized to complete faster.
  2. Logging into vPortal now redirects to the Pay My Bill page if the subscriber has a balance greater than 0.00.

Bug Fixes:

  1. Bill To settings for a prorate item is now saved correctly.
  2. Undefined blank error is now fixed when posting a payment after updating the eCheck data of a subscriber.
  3. Updating item price to a non-zero amount now automatically enables the item to make it an available option to add to a subscriber.
  4. Ticket email notification is now logged and sent successfully to the assignee email.
  5. Sending an SMS to a selected filter now works as expected.
  6. Paragraphs in message templates are now displayed correctly when sent via SMS.

Visp 8.2.1.5a – Jan 12, 2022 8:42 PM PST

Bug Fixes:

  1. For those using IRM, Preseem API integration should now be able to pull the correct list of equipment of the ISP.
  2. Phone types are now checked by default when creating a new SMS template or switching from Email to SMS.

Visp 8.2.1.5 – Jan 11, 2022 9:53 PM PST

Bug Fixes:

  1. Add Note area is now consistently displayed even if there are already many ticket notes.
  2. Updating a billing cycle price of a package item now updates the Add Package list of packages.
  3. Single quote in ticket summary no longer causes an error when viewing the ticket summary PDF.

 

Visp 8.2.1.4 – Jan 10, 2022 6:50 PM PST

Minor Improvement:

  1. Clicking the telephone link in the Ticket contact now has the option to call that number using an external app.

Bug Fixes:

  1. When changing the message type in the Message Templates, Save is now required before sending.
  2. Updating merchant settings no longer displays null id error.
  3. Paypal Client ID and Secret are now marked as required if PayPal Payment on Account Manager and Signup Server is enabled.
  4. Infrastructure locations are now filtered correctly on viewing IRM page.
  5. Large amounts of inventory no longer causes the Infrastructure dock to break.

Visp 8.2.1.3 – Jan 5, 2022 8:43 PM PST

Bug Fixes:

  1. For ISPs with enabled Email messaging service:
    • Sending an email with an invoice attachment is now sent as expected. In addition, history logs are now correctly added after an email is sent successfully
    • Sending an email template created in Visp app with an image in the body now sends successfully to the email recipient.
  2. When the billing days settings of a subscriber are updated, invoicing of packages now considers the invoicing for suspended/inactive option.
  3. Correct history logs are now added after saving updates to the Invoicing for Suspended/Inactive packages setting.
  4. Automatic followers setting in Ticket type settings is now removed since this feature is yet to be worked on.

Visp 8.2.1.2 – Jan 4, 2022 8:25 PM PST

Bug Fixes:

  1. Email template exist error is no longer displayed on sending an email directly to the subscriber.
  2. Attachments are now sent successfully for templates with the current invoice or payment attachment.
  3. Adding an invoice item with multiple quantities no longer displays the item separately.
  4. Prorate after unsuspension is now labeled correctly in Visp.
  5. Adding a recurring custom item to a new invoice without a prorate no longer displays an undefined id error.

Visp 8.2.1.1 – Jan 2, 2022 8:58 PM PST

Bug Fixes:

  1. Custom Field settings are now displayed completely for new ISPs.
  2. Deleted tax names can now be reused in the Taxes settings.
  3. Usage report is now displayed for ISPs with activated IRM.
  4. Report snapshot is now generated correctly for ISPs with activated IRM.
  5. When a package is deleted or a device is removed, SmartSession is now disconnected.
  6. UBO-QBO Synced Transaction Report is now optimized further to load faster.

Visp 8.1.12.4 – Dec 14, 2021 5:26 PM PST

Minor Improvement:

  1. Subscriber email and primary address are now auto-filled when adding a new ticket.

Bug Fixes:

  1. Invoices that contain both a prorate and full-term invoice item are now displayed correctly.
  2. User with unchecked View ISP Billing Info can no longer view Visp billing in My Visp settings.
  3. eCheck with a hyphen is now accepted via the vPortal. It is now mimicking the logic from UBO and VISP.
  4. Archiving a subscriber now hides the subscriber pin in the Map page.
  5. Multi-brand Dashboard now only shows the Multi-brand Subscriber Lookup widget.
  6. Tag-along percent item is now billed correctly on first billing of the subscriber.
  7. Unit price and qty are now editable on creating a new purchase order.
  8. Equipment field values like Equipment IP are now displayed correctly in the subscriber main table.

Visp 8.1.12.3 – Dec 13, 2021 7:25 PM PST

Improvements:

  1. Users can now click on the “Change” button for a package to open the Change Package wizard. Through the Change Package wizard, users can now select the new package for the subscriber, configure how the billing will behave for both the old package’s and the new package’s terms.
  2. Subscribers can now submit a ticket through SMS (via Twilio).
  3. Purchase Order amount fields can now be updated.
  4. For the Sales Tax Liability Report, the tax criterion totals summary now includes tax without tax criteria and now displays the tax name if no criteria are available.
  5. Achilles integration is now available in Visp, by request, which allows you to track the real-time online status of your equipment.

Bug Fixes:

  1. Invoice can now be added without errors using UBO.
  2. View ISP Billing Info user right is no longer dependent on the Check Online Users right.
  3. TypeError undefined toLowerCase exception in vPortal is now fixed.
  4. Activated Fiber service details are now displayed correctly in vPortal

Visp 8.1.12.2 – Dec 12, 2021 7:54 PM PST

Bug Fixes:

  1. The main item and the tag-along items are now grouped together correctly regardless of the quantity.
  2. Spaces in postal code are now automatically trimmed on typing in the Post Code field in vPortal signup and account manager.
  3. Locking out of Visp caused by non-payment conditions are now more consistent with that of UBO.
  4. Updating subscriber package UBB settings are now saved without making it disabled.
  5. Add eCheck in vPortal is now restored for those ISPs with option to allow adding and updating of eCheck in vPortal.

Visp 8.1.12.1 – Dec 5, 2021 8:50 PM PST

Minor Improvements:

  1. Option to hide setup fee in upgrade page in vPortal is now available under Portal settings > Account Manager > Internet Service Settings.
  2. Subscriber password value is now hidden in the HTML code when the “View Password & Emails“ permission is not allowed for the current app user.
  3. City column header label in reports is now dynamically displayed based on the ISPs’ country.
  4. ISL dropdown is now automatically set to GCI – Grand Cayman Island for ISPs on Cayman Island.

Bug Fixes:

  1. Updating paper invoice fee description and rate in the Items setting now cascades changes to subscriber paper invoice default rate.
  2.  Apply paper invoice prompt text is now updated to clearly state that the action will activate the default paper invoice option of the selected subscriber group.
  3. BIll to item invoice date is now generated correctly to the parent subscriber invoice.
  4. vPortal signup page now checks the exact location ID for hotspot packages.
  5. Quote reversal items can now be deleted without errors.
  6. Items table in settings is now updated after saving item price changes.

Visp 8.1.11.8a – Nov 30, 2021 8:43 PM PST

Bug Fixes:

  1. PDF is now generated correctly based on subscriber’s language preference.
  2. Blank statements list is now displayed in vPortal for those subscribers without any statements yet.
  3. Some of the labels for French invoice PDF are now changed to lowercase.

Visp 8.1.11.8 – Nov 23, 2021 9:54 PM PST

Bug Fixes:

  1. Email service suspended and reactivated in Visp now updates accordingly.
  2. Updating speed limits for a hotspot service in the package settings no longer causes error that delays saving of changes.
  3. ISP payment past due message is no longer displayed for a non-admin user.

Visp 8.1.11.7 – Nov 22, 2021 8:24 PM PST

Improvements:

  1. Missing integrations for IRM are now added.
  2. Subscriber Address Report is now available under the Subscribers category which contains the subscriber’s primary address, including coordinates, and the billing address.

Visp 8.1.11.6 – Nov 21, 2021 9:35 PM PST

Bug Fixes:

  1. The billed-from-child item now always gets added to the same open invoice for the month if the Add the item to a new invoice option is unchecked.
  2. Task, Custom Fields, and Attachments added to the ticket type template no longer go missing after several updates to other ticket type templates.
  3. Searching coordinates in Map now displays the pin correctly.
  4. Usage Report is now optimized to load faster.
  5. ISP is now checked when adding or updating customer attachments and notes.
  6. For those with Twilio enabled, users are now restricted from sending an empty SMS message.

Visp 8.1.11.5a – Nov 17, 2021 8:32 PM PST

Bug Fixes:

  1. Package charges with a future bill start date that are set to bill to another subscriber are now generated correctly to the other subscriber.
  2. Payment PDF format is now displayed correctly in Visp.
  3. Subscriber history logs table are now displayed without errors.
  4. Clicking on a history log now displays the log in the history prompt.

Visp 8.1.11.5 – Nov 15, 2021 8:14 PM PST

Improvements:

  1. Users can now view and click on the View Account Items button in the Account config drawer to open a report that lists all the items associated with it.
  2. Option to enable Facebook Messenger is now available under Messaging Service settings. If enabled, subscribers can now link and unlink their accounts to their Facebook Messenger accounts through a process facilitated by the Messenger bot. After a successful link, the subscriber can now follow up on their existing tickets and add notes to them, as well as submit a new ticket.
  3. ISP payment reinforcement is now integrated into the Visp app, similar to UBO.

Bug Fixes:

  1. The Paid-by-Another calculations have been updated so that if the setting is “Bill full amount”, the final amount charged to the parent now takes into account the child item’s tax. In addition, if the setting is “Bill full amount” and the child’s item’s tax is updated, the parent’s item’s total amount is also updated.
  2. Invoicing script now considers the non-taxable amount when generating the billed-from-child item to the parent.
  3. The Status column in the Transactions pop-up now displays the correct status.
  4. Last Modified column in subscriber history logs now displays the correct time.
  5. Clicking the usage report link via vPortal now displays the usage report page without the invalid page error.
  6. Multiple sessions of an IP Address are now displayed in the IP Search tool.

Visp 8.1.11.4 – Nov 10, 2021 7:19 PM PST

Bug Fixes:

  1. Viewing a filter with Access Point condition now displays subscriber pins in the Map page.
  2. Archiving a customer without entering a cancel survey answer no longer displays an error.
  3. Scroll bar is now added to the filter view if the conditions list is too long.
  4. Existing phone numbers of a subscriber are now autocompleted in the ticket contact details on adding a new ticket.
  5. Authorize API Login ID validation is now decreased from 8 to 7 required characters.

Visp 8.1.11.3 – Nov 8, 2021 10:11 PM PST

Improvements:

  1. Users can now choose to use the subscriber’s Primary address, Billing address, or the Associated Location of one of the subscriber’s packages as the ticket service address.
  2. Data Accounting Exclusion Schedule settings are now available.
    • This allows ISPs to set periods to exempt Internet service accounting data from throttling and data limits during authentication.
    • This also extends to showing the custom usage periods in the subscriber usage reports.
    • DAE uses Data Accounting Service which now serves as the primary source of data usage info for the DAE-enabled packages.

Bug Fix:

  1. Packages are now hibernated on the scheduled auto-hibernate even if the subscriber is suspended.

Visp 8.1.11.2 – Nov 7, 2021 8:53 PM PST

Bug Fixes:

  1. Updating ticket time schedule now saves the correct time.
  2. Refund is no longer restricted after 24 hours exactly from the payment date and time.
  3. Payment distribution of voided payments or credit memos is no longer considered when displaying the invoice status on the subscriber Transactions table.
  4. Bill to charge is now generated correctly in the parent invoice on clicking the BIll Parent button after re-enabling the Bill to feature.

Visp 8.1.11.1 – Nov 1, 2021 10:21 PM PST

Minor Improvement:

  1. “On first authentication date“ is now available as a Bill Start Date field option for a legacy internet package that has yet to start billing. If the option is selected, the legacy internet package (that has yet to start billing) is now automatically billed on the same date that one of its internet services first authenticates.
  2. Users or subscribers can now view the credit memo items in the credit memo, if available.
  3. Multi-brand page is now available where users can view and search subscribers across multiple ISPs using the Multi-brand Dashboard widget.
  4. Token checkbox is now available for eCheck Payment Option.

Bug Fixes:

  1. Clicking on the search bar after selecting a filter no longer causes an error.
  2. Searching in the Equipment page no longer causes the search to display an error.
  3. Internal notes are no longer displayed in the ticket vportal view.
  4. Cancellation survey field is now reset on archiving a subscriber.
  5. Currency is now displayed in the Visp app PDF which matches the PDF that the subscriber receives.

Visp 8.1.10.12 – Oct 26, 2021 10:31 PM PST

Bug Fixes:

  1. Item price is now calculated correctly for non-recurring items upon adding to subscriber invoice.
  2. Send button is now clickable in the Message Subscriber drawer on selecting to send an email template after viewing the Message Templates settings.
  3. “Disable editing if a signature has been added to the ticket” option is now checked when disabling ticket components after adding a ticket signature.
  4. Image alt, height, width, style HTML formatting is now displayed correctly in the Ticket template.
  5. Date and time are now displayed based on the ISP’s timezone for the “Last login” tooltip of the subscriber Internet device latest authentication field.
  6. Automatically unsuspend checkbox is now removed from posting a credit memo.
  7. Funky currency is now removed from the Invoice table view.
  8. Package name in subscriber table is no longer hidden when selecting a subscriber row.

Visp 8.1.10.11 – Oct 25, 2021 9:05 PM PST

Minor Improvement:

  1. Cayman Island time zone is now added into the Time Zone dropdown.
  2. Non-empty Custom Field can now be used to display as the Customer ID in subscriber PDFs, available by request.

Bug Fixes:

  1. Stuck in loading issue on clicking the Retrieve from Minerva button has been fixed. The user is now able to retrieve an existing customer’s data as expected.
  2. Token data is now populated as expected on adding a credit card for a subscriber of an ISP who is on Payment Express.
  3. Viewing an independent email service of a subscriber no longer causes an app error.
  4. Funky tax hover color in invoice view is now fixed.
  5. When using UBO to hibernate a package, tax is now calculated correctly for the FEE item that is setup to be added on package hibernation.

Visp 8.1.10.10 – Oct 20, 2021 9:32 PM PST

Bug Fixes:

  1. For ISPs on invoice-based billing, the default term dates of the newly added package now sync correctly with the existing term of existing packages.
  2. Updating the ticket description no longer causes the funky cursor behavior.
  3. For ISPs with OpenSRS enabled, deactivating an alias service now deactivates it in OpenSRS.
  4. The link between the assigned LTE CPE and LTE SIM subscriber equipment is now removed on unassigning equipment from the subscriber.
  5. Adding a new message template now displays the template fields correctly.

Visp 8.1.10.9 – Oct 19, 2021 11:22 PM PST

Minor Improvement:

  1. IP settings under Equipment settings are now moved under Packages settings.

Bug Fixes:

  1. Loading of subscribers in the map page no longer causes funky field in the Add Prospect drawer.
  2. Saving changes to the “Display the current invoice by default upon viewing the Packages & Invoices tab” option under Payment settings no longer displays an error.
  3. Email template indention is now considered on sending email to subscriber/s.
  4. Service labels are now displayed correctly in the Subscriber Packages & Services.
  5. Margins and button placement styling are now fixed for Edit Device and Add Alert drawers.

Visp 8.1.10.8 – Oct 17, 2021 10:34 PM PST

Minor Improvement:

  1. View History colors are now consistent throughout the app.

Bug Fixes:

  1. Clicking on ISP statement items now links to the correct portal.
  2. Error on closing the Message Template drawer after saving updates is now fixed.

Visp 8.1.10.7 – Oct 13, 2021 10:39 PM PST

Bug Fixes:

  1. Credit card expiration is now displayed correctly in the ISP Payment drawer.
  2. Error on clicking Usage-based Billing under a subscriber’s Internet service is now fixed.
  3. Error on clicking on the service label in Package settings is now fixed.
  4. MAC Address and IP fields are now validated before allowing Save in Add/Edit Device.
  5. Edit device for inactive Internet service is now disabled.

Visp 8.1.10.6 – Oct 12, 2021 9:39 PM PST

Minor Improvement

  1. eCheck option is now hidden for ISPs not located in the US.

Bug Fixes:

  1. Next invoice date is now displayed correctly in the invoice item preview.
  2. Auto-suspend option is now disabled for the Paper Invoice Fee invoice item.

Visp 8.1.10.5 – Oct 11, 2021 10:29 PM PST

Minor Improvement:

  1. Standard styling changes for drawers are now applied to the Visp app, excluding Equipment and Mail drawers.

Bug Fixes:

  1. Map pin changes are now saved without invalid errors.
  2. Missing service action buttons in the Subscriber Packages/Services drawer are now displayed for tablet users.

Visp 8.1.10.4 – Oct 10, 2021 10:03 PM PST

Minor Improvement:

  1. Check # and Money Order # are now displayed in the Statements PDF.

Bug Fixes:

  1. Missing subscribers in Subscribers with Paper Invoice Fee Report are now displayed.
  2. Variable rate price unit is now displayed as a required field in the item settings.
  3. Enabling late fee setting now adds the correct ISP history log.

Visp 8.1.10.3 – Oct 6, 2021 10:15 PM PST

Minor Improvement:

  1. Under Late Fee settings, default Invoice Item Description based on the selected software label is now added when saving the default add late fee setting and the invoice item description is blank.
  2. Applying auto action settings now includes the list of subscribers who are affected in the ISP history log.
  3. Revenue Per Access Controller Report is now available under the Billing category. It will display the total amount invoiced for each subscriber, grouped by Internet devices Access Controller, within the given date range.

Bug Fixes:

  1. Missing inactive default triggers are now displayed in the list of Inactive Triggers under Message Templates settings.
  2. Error on updating Bill to Another settings is now fixed.
  3. Users are now able to use an IP Pool name that was just deleted when adding a new IP Pool or updating an existing IP Pool under IP Management settings.
  4. Updating auto action settings now adds the correct history log.
  5. Sales Tax Report snapshot is now generated without errors.

Visp 8.1.10.2 – Oct 5, 2021 11:43 PM PST

Minor Improvement:

  1. Custom messages can now be displayed on the vPortal login page.
  2. Missing “Verify on Stripe” for eCheck is now available for ISPs using Stripe merchant.

Bug Fixes:

  1. Users are now able to hibernate a package and trigger a fee (if applicable) to be charged.
  2. Upcoming package term is now displayed correctly when adding a new package to non-monthly subscribers with paper invoice enabled.
  3. Payment posted to the parent account via vPortal is now reflected in the child account once the payment is distributed and fully pays the invoice containing the child account item.
  4. If the Email messaging service is enabled, the mail server history error is now fixed on sending an email to multiple email addresses.
  5. Loading is now displayed when printing a ticket to indicate the PDF is still loading.

Visp 8.1.10.1 – Oct 3, 2021 10:47 PM PST

Minor Improvement:

  1. When disabling/deactivating a multi-ISP user, a log is now added to the other ISPs that have the user.
  2. 0.00 amount can now be saved when updating the FEE item price in the invoice view.
  3. Privacy link on login is now updated to the correct link.
  4. Company Name is now displayed in the Subscriber tab if the person name is blank.

Bug Fixes:

  1. Refunding a customer now works as expected for ISPs using Stripe merchant.
  2. Updating credit card no longer adds unrelated history logs.
  3. Error on saving the “Include service term dates on PDF” under Payments settings is now fixed.
  4. Deleted date is now logged correctly when deleting a subscriber.
  5. Company Name is now displayed in the “billed to” label in the Packages & Invoices view if the person name is blank.

Visp 8.1.9.10a – Sep 28, 2021 10:44 PM PST

Bug Fixes:

  1. Error on processing auto-pay for ISPs with Paypal merchant is now fixed.
  2. Deleting a non-recurring invoice item in the upcoming invoice no longer displays the “Item Price not Found” error.
  3. Error is now fixed when saving an invoice with Avalara integration enabled.

Visp 8.1.9.10 – Sep 27, 2021 8:27 PM PST

Minor Improvement:

  1. For LTE SIM-type equipment, the Auth Key field is now merged to the K field which is the same field, but just a different label. In addition, K field is now renamed to K/Auth Key field.
  2. Account column is now available in the Items settings table.

Bug Fixes:

  1. Under IP Management settings, IP Allocation percentage is now calculated correctly and IP information details are now displayed correctly in the IP Pool Detail window.
  2. Mark as Private label is now consistent for both Note and Attachment.
  3. Rename icon is no longer displayed for Service type in the Packages & Services list.
  4. LastPass no longer overwrites the login data when updating a user.

UBO 7.6.127 – Sep 27, 2021 8:24 PM PST

Minor Improvement:

  1. For LTE SIM-type equipment, the Auth Key field is now merged to the K field which is the same field, but just a different label. In addition, K field is now renamed to K/Auth Key field.

Bug Fix:

  1. eCheck token is now updated correctly when updating in My Visp settings.

Visp 8.1.9.9 – Sep 20, 2021 11:00 PM PST

Minor Improvement:

  1. Amount column is now added to the Declined Payments Report.
  2. “Refresh Required” prompt is no longer displayed when there are new changes in the Visp front-end.
  3. Links to Marketbroadband.com in the Extensions settings are now updated to redirect to the correct page.
  4. IP Pool information is now automatically displayed in the Subnet Detail window under IP Management settings.

Visp 8.1.9.8 – Sep 19, 2021 6:55 PM PST

Improvement:

  1. Item permission options are now added, available only for those using the new user rights option that is activated on request.
  2. Hibernate option is now available for non-Internet service packages.
  3. Avalara tax option is now available for legacy Internet packages.
  4. Quantity field is now available in the Add & Configure Package window.
  5. Registered MAC Address is now removed when hotspot service expires.
  6. Other service is now activated on vPortal signup even if there are other package services included in the package.
  7. Revenue Per Item Per Zip Report is now available under the Billing category. It will display the total amount of payment-distributed invoice items grouped by zip and similar item from all subscribers, within a given date range.
  8. Save and Cancel buttons for Inline editing are now moved into the field.
  9. Standard styling is now applied to the following: Login, Main Layout, Dashboard, Subscribers, and Main Table.
  10. Feedback icon is now removed from child drawers.

Bug Fixes:

  1. Subscribers who should not have the paper invoice fee are no longer generated.
  2. Updating the paper invoice option of the subscribers billing options now displays the paper invoice fee amount correctly in the upcoming invoice.
  3. Send button is now displayed for long email content without the need to change zoom options.
  4. From email in the Message Subscriber drawer is now auto-populated for ISPs with multiple emails. In addition, users can choose which available email address to enter in the From field.
  5. Missing email notification for ticket updates is now restored.
  6. Assigned CPE tab is now loading correctly for those ISPs with no data displayed in the table.
  7. In vPortal signup, Company, Phone, Email fields are no longer hidden on changing country unless settings are enabled to hide them. Also, Company is now moved before the Address fields.

Visp 8.1.9.7 – Sep 14, 2021 6:14 PM PST

Minor Improvement:

  1. Transaction ID column is now available in the Monthly Credit Card Billing Report.

Bug Fixes:

  1. Subscriber equipment drawer now closes when selecting another subscriber.
  2. Adding a second package in settings now displays packages tabs correctly.
  3. Phone numbers can now be updated in inline edit.
  4. Unidentified floating object when adding/editing ticket types in settings is now removed.

Visp 8.1.9.6 – Sep 12, 2021 9:46 PM PST

Bug Fixes:

  1. Report snapshot is now generated correctly for Usage Report for Internet Service.
  2. If a subscriber has at least one active red or yellow alert cascaded to the customer, the alert will display in the main table.
  3. | symbol no longer causes email messages to cut off on sending.
  4. Clicking X in inline edit now works as expected where changes are not saved.
  5. Package setup fee item tax is now synced on updating the setup fee package tax setting.

Visp 8.1.9.4 – Sep 8, 2021 9:39 PM PST

Minor Improvement:

  1. The first ISP email address is now populated automatically in the To field of the Message Subscriber form.
  2. Extra spaces before and after email addresses are now automatically removed on clicking “Add email address” or on pressing the Enter key in the To field.

Bug Fixes:

  1. Users can now click on the Bill Parent to generate the billed-from-child item to the parent for other instances of the item if the PBA setting has been enabled already.
  2. Filter results now display consistently for those filters with the last day of the month condition.
  3. Viewing an invoice now displays properly for invoices generated after Sep 2, 2021 with a paper invoice fee.
  4. Paper Invoice Fee now displays correctly in the upcoming invoice.
  5. Setting subscriber paper invoice fee from Custom to Default now displays the ISP’s default fee amount.
  6. “No upcoming invoice” error no longer displays on unchecking the Paper Invoice option in the subscriber’s Billing Options tab.
  7. Missing Reset button in the password field is now restored.
  8. Report Snapshot labels and checkboxes are now displayed correctly.
  9. Subscriber pins are now loaded consistently on the Map page.

Visp 8.1.9.3 – Sep 6, 2021 9:48 PM PST

Minor Improvement:

  1. Ticket content changes are now displayed in the ticket history log.

Bug Fixes:

  1. Subscriber email addresses are now populated correctly in the To field when sending an email to the subscriber.
  2. Subscribers are now loading consistently on the Map.
  3. Viewing a package in the Subscriber dock no longer displays an error if accessed via the Ticket dock.
  4. Updating the custom field label in the Custom Field settings no longer has the funky behavior after typing the first character.
  5. Missing “Delete the invoice item and the package” option behavior is now restored.
  6. Inactive items are no longer displayed as tag-along item suggestions or tag-along items of a package.
  7. If a package has inactive items as a tag-along, the inactive tag-along items are no longer added to the invoice upon adding the package.
  8. When linking a SIM to an LTE CPE, Link and Unlink buttons are now displayed correctly.
  9. Linked SIM IMSI label for LTE CPE is now updated to display as a link-looking label to indicate that it can be clicked to link a SIM.

Visp 8.1.9.2 – Sep 1, 2021 5:57 PM PST

Features:

  1. Major updates on Visp’s messaging feature to improve subscriber ticket communication and to support SMS (via Twilio) for sending bills and processing payments.
  2. Paper invoice fee now appears on upcoming invoice preview and can be configured in the Items manager.
  3. Users can now set the ISP’s paper invoicing policy to skip the following if the subscriber’s balance due is less than the set threshold:
    • skip an invoice from getting automatically sent to the print house or included in the PDF download file
    • skip charging paper invoice fee to the subscriber

Bug Fix:

  1. “Saint Kitts and Nevis” country option is now available in vPortal.
  2. All instances of payment declined error now triggers the payment declined email if activated.
  3. Missing total in the Auto-pay summary CSV email is now restored.

UBO 7.6.126 – Sep 1, 2021 5:56 PM PST

Minor Improvements:

  1. Tract is now generated correctly when adding a new subscriber or updating a subscriber address.
  2. Scheduled mass email to comma-separated package filter values is now sent successfully.
  3. Percent discount items are now generated correctly.
  4. eCheck is now available as a payment option in My Visp for non-US ISPs.
  5. Misleading setup fee tax tooltip under package tax settings is now corrected.
  6. IP Address Search is now available under the Tools menu.

Bug Fixes:

  1. Access controller column now displays data correctly.
  2. Tax is now recalculated correctly after updating the rate of a custom item in a closed invoice.
  3. Changing the tax setting to None now applies correctly on invoice generation.
  4. All instances of payment declined error now triggers the payment declined email if activated.
  5. Missing total in the Auto-pay summary CSV email is now restored.
  6. Exception on clicking a filter with an invalid number format value for Invoice Day is now fixed.

Deprecation:

  1. Paper Invoice-related settings have been disabled in UBO with a tooltip to use the Visp app.

Visp 8.1.8.8 – Aug 25, 2021 9:44 PM PST

Minor Improvement:

  1. Username character field limit in the Login now matches the 50-character limit of app user usernames.
  2. Extra spaces are now removed when saving address fields.
  3. Misleading setup fee tax tooltip under package tax settings is now corrected.

Bug Fixes:

  1. Credit memo delete prompt now displays correct label.
  2. Filter value suggestions are now displayed correctly and also exclude data from deleted subscribers.
  3. Funky dropdown behavior in the LTE service after updating LTE SIM fields is now corrected.
  4. Changing the tax setting to None now applies correctly on invoice generation.

Visp 8.1.8.7a – Aug 22, 2021 9:22 PM PST

Bug Fixes:

  1. Tag-along item term dates now follow the term dates of the parent package.
  2. Renaming a package that is not yet billed now displays the updated package name in the upcoming invoice.
  3. Updating the equipment description now displays the updated name correctly in Access Point column in the subscriber’s main table.
  4. Re-searching equipment now displays accurate results after updating equipment profile.

Visp 8.1.8.7 – Aug 18, 2021 9:11 PM PST

Minor Improvements:

  1. Hovering on the smiley icon no longer displays the feedback form and will display only by clicking the smiley icon.
  2. Subscriber tract is now updated after saving address changes of a subscriber.

Bug Fixes:

  1. Equipment with mapping values can now be deleted successfully.
  2. Invoice PDF is now displayed correctly for the subscriber parent of billed to another charges.
  3. Selected account option is now displayed correctly in the Item setting after saving.
  4. Full-term recurring custom item is now displayed correctly in the upcoming invoice after adding a recurring custom item to the current invoice of a subscriber and selecting to add prorate amount.
  5. Term dates are now displayed for custom prorate items.
  6. Broken help links in Google Account and Mail Delivery settings are now fixed.
  7. Clicking on PDF download now downloads the PDF successfully for payments and memos.

Visp 8.1.8.6 – Aug 16, 2021 7:52 PM PST

Minor Improvement:

  1. Space as the middle initial is now ignored when displaying Invoice PDFs.
  2. Canada routing number is now accepted in My Visp

Bug Fixes:

  1. Access controller column now displays data correctly.
  2. Percent item is now calculated correctly if added to the upcoming invoice of a subscriber.
  3. Percent discount is now added correctly to the current invoice.
  4. Invoice charges are now generated correctly after reactivating a package.
  5. Updating the hotspot service password now saves correctly.
  6. URI too long error is no longer displayed on activating a service.
  7. Clicking on PDF download now downloads the PDF successfully.
  8. Changing the rate of a recurring custom item in the current invoice now updates the rate in the upcoming invoice.

Visp 8.1.8.5 – Aug 8, 2021 9:03 PM PST

Minor Improvements:

  1. Confusing package setting labels are now corrected.
  2. Equipment Assignment History Report (Date Bound) Report is now available under the Equipment report category.
    • It will contain history (starting on Aug 5, 2021) of equipment assigned to and unassigned from a subscriber, within a given date range.

Bug Fixes:

  1. Updating Tech Code to “All Other” is now saved correctly in the Package settings.
  2. Monthly Credit Card Billing Report now displays correct total amount.
  3. Income By Account Report sub-details total amount data are now calculated consistently with the subscriber’s invoice.
  4. Alert message character limit is now unlimited.

 

Visp 8.1.8.4 – Aug 4, 2021 10:32 PM PST

Bug Fixes:

  1. For ISPs with insufficient funds, Send to Printhouse payment summary is now displayed correctly without cutting of labels.
  2. Percent item rate is now displayed with the % symbol correctly.
  3. Reports now display real-time data

Visp 8.1.8.3 – Aug 3, 2021 6:48 PM PST

Minor Improvements:

  1. Primary user accounts can no longer be updated by other users, similar to UBO. Only the primary user can update his/her user settings.
  2. Ticket activity date and time format is now cleaned up.
  3. Payment Date and Payment Number columns are now added to the Monthly Credit Card Billing Report.

Bug Fixes:

  1. If the open pin setting is set to Details, moving a subscriber map pin no longer displays the subscriber dock to save changes in coordinates easier.
  2. Service dock buttons are no longer hidden for small screens.
  3. When clicking on the + icon in the Income by Account Report, the missing behavior to display details for the selected account is now restored.

Visp 8.1.8.2 – Aug 2, 2021 5:02 PM PST

Improvements:

  1. Several improvements for the service desk are now available:
    • clickable email for an easier way to send an email to the subscriber
    • printable table for filtered technicians
    • schedule tickets even without an external calendar integration
    • extended ticket range selection
    • easier formatting dispaly for scheduled date and time
    • view and update connected subscriber directly from the ticket
    • subscriber notification on resolved tickets
    • customizable Terms of Service
  2. Avalara integration improvements include incrementing document ID for tax changes, credit memo transaction date, and raw history log export.
  3. The option to bill an invoice item to another subscriber is now available.
  4. “Any subscribers whose package is suspended” trigger option is now available in the Mass Email feature.

Bug Fix:

  1. Email service username validation in vPortal is now consistent with UBO and Visp validation.

Visp 8.1.8.1 – Aug 1, 2021 9:50 PM PST

Bug Fixes:

  1. Updating a ticket that is already deleted in the Google calendar now creates a new calendar event.
  2. Invoice date and due day changes are now displayed correctly in the upcoming invoice.
  3. Term dates for custom prorate invoice item is now calculated correctly.
  4. Term dates of prorate items are now displayed in the Add Item preview mode.
  5. Map pin is now updated automatically after updating subscriber address.
  6. Search in Packages settings is now replaced with Package Type dropdown to avoid confusion.
  7. Enabling an Internet-type package via VISP Package Options signup settings now displays correctly on the signup page.

Visp 8.1.7.4 – Jul 25, 2021 10:14 PM PST

Minor Improvement:

  1. Custom Field 1 is now added to Subscribers with ACTIVE Internet service report.

Bug Fixes:

  1. Filter created in UBO is now sent correctly when using Visp.
  2. Sending a mass email now sends correctly to the displayed filter in the To field.
  3. Add Device is now hidden when MAC Read-Only option is enabled.
  4. Enable/disable merchant setting option is now saved successfully.
  5. Invoice numbers for packages set to be billed on the invoice day are now generated correctly.

Visp 8.1.7.3 – Jul 19, 2021 10:40 PM PST

Improvements:

  1. Autobill threading is now added to improve auto-pay processing delays.
  2. Customer ID is now displayed in the Statement PDF.

Bug Fixes:

  1. In the Package Item tab of an item, the Save button now enables when clicking on X to remove the tag-along item.
  2. Moving a service to another package now updates the displayed package in the Subscriber Packages/Services dock.
  3. Paper Invoice save code and apply code are now separated.

Visp 8.1.7.2 – Jul 13, 2021 10:46 PM PST

Minor Improvements:

  1. Include inactive and deleted subscribers checkboxes are now available in the Average Revenue per User Report.
  2. In the Package Information report, the Subscriptions column is now separated into Active and Inactive subscriptions columns.

Bug Fixes:

  1. Unused external codes are now removed to optimize Visp app.
  2. Late Fee Balance Forward setting is now saved correctly.
  3. Full-term charge is now generated correctly when adding a new package.
  4. Customer balance is now displayed correctly when adding an item that makes an invoice total turn 0.
  5. Unknown column error no longer displays when deleting a subscriber package.
  6. In the Assign Equipment to subscriber popup, an error message is now displayed when entering a Serial No, MAC, or IMSI that is not found in the selected equipment profile.
  7. Updating the rate of an invoice item in the upcoming invoice now adds a subscriber history log.
  8. Login for vPortal is now optimized for faster login.
  9. Internet Hotspot MAC Address can now be added or updated in vPortal based on the MAC Address option in Portal settings.

Visp 8.1.7.1 – Jul 5, 2021 9:05 PM PST

Minor Improvements:

  1. Given the proper set-up, the subscriber can now re-activate their inactive hotspot service accounts through the vPortal.
  2. Total Amount and Total Tax columns have been added to the main table of the Income by Account report.
  3. Account Code column has been added to the sub-table of the Income by Account report.
  4. ISP domain name is now displayed, instead of the app user name, in the email content of the forget password email sent to subscribers when sending the reset link via Visp app.
  5. Customer name, company name, address is now included in the online payment email notification sent to the ISP.

Bug Fixes:

  1. All package instances in a group are now renamed as expected when the user updates their shared invoice item’s description.
  2. When the user updates the package name of only one of the grouped packages, only that package’s name is updated.
  3. Percent tag-along items are now generated correctly.
  4. Upcoming invoice no longer displays incorrect duplicate tag-along charges.
  5. Upcoming invoice now displays term dates and due date correctly for newly added packages.
  6. Updating payment data in My Visp now saves without errors.
  7. Updating price of FEE in Items settings no longer causes an error.
  8. Email account is now saved correctly when updating the report snapshot settings.
  9. Phone number validation for UK ISPs is now set 11-digits.
  10. Email error no longer cascades to the Credit Cards fields.
  11. Credit card with incomplete data no longer causes an error to display when viewing the Payments tab.
  12. Alias service with valid input can now be activated without errors via vPortal.

Visp 8.1.6.6 – Jun 22, 2021 9:45 PM PST

Bug Fixes:

  1. Full-term invoice item is now generated correctly on adding a package with a past bill start date.
  2. Invoice Due Date is now displayed correctly for invoices containing only prorate items.
  3. Updating tax of an invoice item in the upcoming invoice now displays correctly.
  4. Non-alphanumeric characters are now automatically removed for Zip/Postal code after selecting a suggested address in the Add Prospect dock.
  5. In the Payment Options tab of the Subscriber dock, credit card updates are now saved correctly after removing a credit card and entering a new card.

Visp 8.1.6.5 – Jun 16, 2021 10:52 PM PST

Bug Fixes:

  1. Reactivating a package from hibernation now generates an invoice.
  2. Updating the tax of a package that is not yet billed now displays correctly in the upcoming invoice.
  3. Funky behavior that happens occasionally for the next invoice day option for package bill start date is now fixed.
  4. Updating the ticket description no longer causes a funky behavior where the cursor goes to the next line.

Visp 8.1.6.4 – Jun 14, 2021 9:57 PM PST

Improvements:

  1. Users can now click on the DOWNLOAD PDF link in notifications for the invoices generated and choose between downloading a single PDF file or a zipped file that contains the separate PDF files of the generated invoices.
  2. Visp feedback is now integrated under Notifications and other parts of the application.
  3. Subscriber dock is now improved to be more flexible to different browser sizes.
  4. Avalara integration improvements include an un-incorporated indicator for addresses, tax integration with credit memo, and tax inclusion. In addition, Avalara events are now logged in the subscriber history.
  5. Subscriber location icon now uses the blue color, instead of red.
  6. Extra white spaces are no longer displayed for the Subscriber dock.

Visp 8.1.6.3 – Jun 13, 2021 10:38 PM PST

Bug Fixes:

  1. Selecting an address now fills out the address fields more accurately in the Add Prospect dock.
  2. Subscriber packages are now sorted alphabetically.
  3. Currency is now displayed correctly in the Package pricing and Receive Payment window.
  4. Additional custom fields 21 to 36 are now available as filter conditions.
  5. Previously deleted/old MACs for SmartSession are now included in the usage report even if those MACs have no logins but were active during the month.

Visp 8.1.6.2 – Jun 6, 2021 10:29 PM PST

Bug Fixes:

  1. If the Bill Start Date is already past the month’s Invoice Date and Term End Date and Invoice Day < Term Start Day, only the prorate is prepared in the preview mode.
  2. Prorate Recurring checkbox is no longer checked on adding to invoice.
  3. For subscribers with a flexible Auto-pay day, auto-pay will now process even if the processing continued to the next day.
  4. Print House fees are now charged correctly for new ISPs.
  5. Column and page size main table preferences are now saved after 15 seconds or during logout, whichever comes first, in both Chrome and Firefox browsers.
  6. “Automatically unsuspend” checkbox for suspended subscribers is now checked by default in Receive Payment.
  7. All subscriber tickets are now displayed in the Subscriber dock.
  8. Password validation for Independent email service is now removed.
  9. Email service with primary status is now displayed in vPortal Manage Packages.
  10. Clicking on Add Prospect now overlaps the Settings drawer.

Visp 8.1.6.1 – Jun 1, 2021 9:41 PM PST

Bug Fixes:

  1. Filter logic is now improved for more accurate filtering of subscribers.
  2. Code issue that causes the random “Cannot read property ‘sendToQueue’ of null” error is now fixed.
  3. On subscriber packages and services dock, clicking on Devices under Internet Hotspot or inactive Internet service no longer causes error.
  4. Updating package settings under Package items no longer causes a “notNull Violation” error.
  5. Timezone is now applied correctly in the Service Desk list.
  6. Ticket custom fields are now displayed in the Add Ticket window.
  7. Updating a ticket without changing the schedule no longer restricts saving the changes.
  8. Schedule tickets of subscribers whose username is blank can now be updated.
  9. Calendar event sumary for UBO and Visp are now the same.
  10. Missing Payment Method Count and Subtotal columns are now restored in the Outbound Deposit Report.
  11. App user column now displays data consistently in the Payments Received Report.
  12. Transaction type for debit memo now displays correctly in the Income By Account Report.

Visp 8.1.5.7 – May 26, 2021 10:43 PM PST

Improvement:

  1. Users can now choose to toggle to view the invoice items in the invoice in groups based on the Account assigned to them.
  2. Main Company column is now available in Service Desk List tab.

Bug Fixes:

  1. Adding a ticket with a schedule is now successfully created and synced to Google Calendar for those with user calendar subscriptions.
  2. Missing linking of SIM to CPE and Internet service feature is now in Visp.
  3. Add Prospect now adapts to screen size correctly.
  4. Auto-delete on date now displays the date fully in the Subscriber dock.

Visp 8.1.5.6 – May 25, 2021 9:28 PM PST

Bug Fixes:

  1. When assigning equipment in the Subscriber dock, matching the entered mac address with equipment is now improved to assign equipment correctly.
  2. Clicking the Qualify button in the Add Subscriber dock now displays the Line of Sight(LOS) profile.
  3. Selecting a ticket type in the Add Ticket dock no longer duplicates the template.

Visp 8.1.5.5 – May 23, 2021 11:23 PM PST

Improvement:

  1. Credit and debit memos are now included in the Income By Account report with their own row.

Bug Fixes:

  1. The code that causes the “Channel closed” error to display randomly on posting payment is now fixed.
  2. Updating package rates via Items settings now updates the recurring package rate of the subscribers correctly.
  3. QBO sync is now working as expected in Visp.
  4. Spaces after a comma between multiple email addresses are now ignored when sending an email template.
  5. Invoice message HTML format is now displayed correctly in invoice PDF.
  6. PDF formatting is now improved to avoid endless loading when viewing an invoice PDF with 6 pages or more.
  7. Service label is now displayed correctly in the Add Susbcriber Package popup.
  8. Latitude and longitude are now generated when a subscriber signs up via vPortal.
  9. If a package is set to not invoice on signup, invoice charges are now generated correctly on checking Invoice Now option.

Visp 8.1.5.4 – May 17, 2021 11:14 PM PST

Bug Fixes:

  1. Missing report snapshot for Income by Account is now available.
  2. Package List w/ MAC and IP merge field now display all MAC and IP of the subscriber service.
  3. Latitude and longitude now continue to display in the equipment table after clicking on the Assigned CPE row.
  4. Serial number is now displayed correctly in the Edit Equipment dock.
  5. Tooltip is now displayed when hovering on a Site name that got hidden since the name is too long.
  6. MAC address of the equipment is now added to the history log when assigning to or unassigning from a subscriber.

UBO 7.6.122a – May 13, 2021 5:46 PM PST

Improvement:

  1. City of the subscriber is now added to the Income By Account Report details.

Bug Fixes:

  1. Additional custom field values are now displayed correctly in the main table.
  2. When payment covers the balance of the subscriber, auto-retry credit card processing will no longer run until the next declined auto-pay of the subscriber.

Visp 8.1.5.2 – May 11, 2021 4:19 PM PST

Improvements:

  1. A queueing system has been implemented for the QBO Sync feature, which will allow for automatic re-attempt of failed syncs and handle QBO API’s request/minute limit.
  2. ISPs can now set a Sync Start Date to limit how far back the QBO Sync will include.
  3. ISPs can now add items to a credit memo, and the total of the items will be the credit memo amount. If QBO integration is enabled, these items are synced to QBO as well.
  4. If QBO integration is enabled, whenever the user creates/updates and outbound deposit report, the changes are synced to its corresponding deposit transaction in QBO (a new one is created if it’s non-existent).
  5. The Chart of Accounts dock feature has been implemented, wherein the user can create Account codes with ISP-defined types.
  6. An account (from the ISP-defined Chart of Accounts) can now be assigned to an item.
  7. Income by Account Report (Date Bound) has been added – contains item count and income per Account (from the Chart of Accounts), with a multi-month summary table if the date range covers multiple months.
  8. The address pin of the subscriber in the Map can now be updated if the lock is unlocked.
    • Updating the address pin will only update the lat and long values, but not the address details.

Bug Fixes:

  1. Extra spaces in the Visp menu are now cleaned up for those users who have the settings rights disabled.
  2. “Invoice Not Found On Customer” error message is now cleaned up.
  3. Map loading is now more optimized. Loading indicator of subscribers is also added.
  4. When clicking on the map of the subscriber’s address, the subscriber tooltip of the address is now displayed after loading all subscribers on the map only if the eye icon is enabled.
  5. Company name is now displayed in the subscriber pin tooltip in the Map if first name and last name are blank.
  6. Address pins of filtered subscribers are now displayed on the map only if the eye icon is enabled.
  7. Updating MAC address in vPortal now includes internet hotspot service, instead of just the internet service.

Visp 8.1.5.1 – May 5, 2021 10:28 PM PST

Bug Fixes:

  1. Ticket details tooltip in resource timeline view now hides when hovering away from the ticket.
  2. When assigning equipment in the Subscriber dock, the equipment that matches the entered MAC Address is now assigned correctly.
  3. Prorate amount is now calculated correctly if a package is added to an invoice containing an existing package.
  4. Adding a custom item to an existing invoice no longer updates the due date if it defaults to a past due date.
  5. “Total Balance Due” is now renamed “Total Balance” in PDFs.
  6. Order of invoices and payments is now improved.
  7. 24-hour time validation on processing refunds is now improved for accuracy.
  8. If the first name and last name of the subscriber are blank, company is now forwarded to the merchant as the account name on payment processing.

Visp 8.1.4.7 – Apr 28, 2021 8:31 PM PST

Bug Fixes:

  1. Address 1 is now always required regardless of the “Allow international address” check option.
  2. Receiving payment via the main menu no longer displays a blank error.
  3. Start and End merge fields are now displayed based on ISP’s timezone in the ticket PDF.

Visp 8.1.4.6 – Apr 26, 2021 10:47 PM PST

Bug Fixes:

  1. Missing payment user permissions are now added to avoid errors in the Payments tab of the Subscriber dock.
  2. The indented balance at the last row in the subscriber Transactions table is now displayed correctly.
  3. Adding a custom item to an invoice with multiple terms no longer causes the undefined end term error.

Visp 8.1.4.5 – Apr 25, 2021 10:30 PM PST

Bug Fixes:

  1. Custom item with “prorate” name is no longer displayed similar to a package in the invoice.
  2. Expiration date validation warning is now displayed for expired cards on viewing the subscriber Payment options.
  3. is empty and is not empty conditions are now filtering the main table correctly.
  4. Mass email to all subscribers is now working as expected.
  5. Refund setting options are now updated correctly after saving.
  6. Updating burst time to 0 sec in provisioning settings of the package can now be saved if down burst and up burst are both set to 0.
  7. “Automatically unsuspend even if the payment made online covers only the balance forward.” option is now saved successfully.
  8. Start and End merge fields are now displayed based on ISP’s timezone.
  9. Strange cursor behavior on typing in the Ticket window is now fixed.
  10. IP Address is now searchable in the Inventory tab.

Visp 8.1.4.4 – Apr 19, 2021 10:24 PM PST

Bug Fixes:

  1. Schedule time options for tickets now only include time from 6 AM to 8 PM.
  2. Ticket count in the Scheduling dashboard widget is now calculated correctly.
  3. Setup fee item rate of the package is now saved correctly when updating the setup fee of packages.
  4. Updating the item’s Recurring option now correctly generates a new recurring or nonrecurring invoice item.
  5. Option to turn off email notification when a new subscriber successfully signed up is now available in Portal > Online Signup settings.
  6. Include service term dates on PDF invoices and on the Account Manager option is now displayed correctly in Visp.
  7. Clicking on Manage Domain in the Domain Hosting Report now loads the control panel without errors for those hosting domain passwords with > symbol.

Visp 8.1.4.3 – Apr 14, 2021 10:08 PM PST

Bug Fixes:

  1. Tag-along items are now added correctly on each invoice for each term.
  2. Updating bill start date for packages without a setup fee is now working without errors.
  3. Error is now fixed when generating non-recurring custom items added to an upcoming invoice.
  4. Updated expiry date in Receive Payment is now passed to the merchant when posting payment.
  5. Timezone discrepancy when scheduling a ticket is now fixed.
  6. Schedule time options for tickets now includes time from 12 AM to 11:30 PM.
  7. Email Template to subscriber formatting is now consistent with the format of the email template.
  8. Subscriber username character limit is now increased from 35 to 80.

Visp 8.1.4.2 – Apr 7, 2021 9:25 PM PST

Bug Fixes:

  1. Uppercase letters in email addresses are now converted to lowercase on saving.
  2. Subscriber transactions table is now sorted correctly which fixes the confusing balance due amount.
  3. In vPortal account manager, uppercase letters are automatically converted to lowercase upon typing.
  4. In vPortal signup:
    • Uppercase letters in email addresses are automatically saved in lowercase upon successful signup.
    • If the Redirect text & subtext is empty in the portal settings, a default redirect message is now displayed.
    • Adding landing_page parameter in URL now ignores the saved landing page in portal settings and redirects to the value in the parameter after successful signup.

Visp 8.1.4.1 – Apr 5, 2021 10:54 PM PST

Bug Fixes:

  1. Custom invoice items are now generated correctly if added to an upcoming invoice.
  2. Adding a ticket note is now displayed without refreshing or re-opening the ticket dock.
  3. Technican names are now sorted alphabetically in the Resource Timeline view of Service Desk calendar.
  4. Rights settings of users with incomplete rights data are now displayed correctly.
  5. Saving subscriber email in Visp is now syncs with UBO correctly.
  6. Bill Email merge field value is now displayed correctly.
  7. Alerts are now displayed only if the Active option is checked.
  8. Overview dashboard graph now displays without errors if no active subscriber exists.
  9. Signup settings are now set up correctly when adding a hotspot package.
  10. Hotspot amount is now displayed correctly in vPortal signup if “Create Separate for Prorate/Setup Fee“ is checked.

Visp 8.1.3.10 – Mar 28, 2021 11:08 PM PST

Bug Fixes:

  1. Setting up hibernate and reactive auto actions for a subscriber are now applied to the subscriber’s packages.
  2. Hibernated status is now displayed if a subscriber has at least one hibernated package, even if the other package is suspended.
  3. Posting a payment no longer unsuspends a package if the “Automatically unsuspend” checkbox is not checked.
  4. Edit Subscriber’s Payment Options user right is now applied correctly in Visp.
  5. Clicking Save button in Ticket Type settings now saves the changes if there are no errors.
  6. Subnets tab under IP Management is now displayed without errors.
  7. Location ID under the customer Additional Info tab can now be manually entered similar to UBO.
  8. Letters with diacritical marks can now be pasted into address fields.
  9. Usage report now displays data regardless of what authentication type is used.

Visp 8.1.3.9 – Mar 23, 2021 9:37 PM PST

Bug Fixes:

  1. Inactive package Setup fee with 0 pricing is no longer generated on adding a package to an invoice.
  2. Deleting a custom item on a generated invoice and selecting “Apply only to this invoice” no longer deletes the charge in the upcoming invoice.
  3. Account Updater option is now displayed correctly in Merchant Account settings.
  4. Custom fields with empty date values will no longer cause an error in displaying custom fields of the subscriber.
  5. Balance forward condition calculation is now more accurate when generating late fees.
  6. Hibernated packages are no longer invoiced even if it is the first invoice of the package.

Visp 8.1.3.8 – Mar 21, 2021 11:11 PM PST

Minor Improvement:

  1. Under Ticket Type settings, external followers are now included when sending email notifications based on the “Send these updates to Subscribers and external Followers” checked options.
  2. User interface when submitting a ticket in vPortal is now improved to avoid confusion.
  3. The previous status of the ticket is now included in the ticket email notification.
  4. R in “Mark all as Read” under Notifications list is now displayed in lower case.

Bug Fixes:

  1. SmartSession option, MAC field, and IP field are now displayed for ‘Router’-type equipment.

Visp 8.1.3.6 – Mar 16, 2021 11:32 PM PST

Improvements:

  1. Avalara integration is now available.
  2. A link to the ticket in vPortal is now included in the email notification sent to the subscriber when a ticket note is posted or the ticket status is updated. In addition, clicking the link will log the user into vPortal and forward the user to the ticket that was updated.
  3. If the ISP has set to bypass throttling on top-up purchase and the subscriber’s internet package has throttling enabled and custom throttling is also enabled, the throttling settings of the subscriber’s internet package will be updated based on the purchased top-up (as a way to bypass the previous throttling settings).

Bug Fixes:

  1. Users using an iPhone are now able to login to Visp.
  2. Fix for deleted subscribers no longer included in the subscriber total filter count is now restored with improvements to avoid memory spike.
  3. Ticket template PDFs are now displayed consistently in Visp and UBO.
  4. New ticket templates can now be added successfully even with or without alerts setup.
  5. Last change date tooltip for merchant settings is now displayed if unable to edit the merchant fields.
  6. Merchant account validation is now corrected to ignore alerts validation if it is not displayed.
  7. Clicking on Add/Remove Criteria in Taxes setting now displays the custom field options without errors.
  8. Blank Summary value now displays red color when empty and changes made to the ticket type.

Visp 8.1.3.5 – Mar 15, 2021 11:09 PM PST

Bug Fixes:

  1. Coordinates entered in the Address 1 field are now saved correctly as the subscriber’s lat and long coordinates.
  2. Subscriber tract is now updated correctly if coordinates are entered as the address and matches the state entered.
  3. Updating custom fields no longer updates the subscriber’s main lat and main long to random coordinates.
  4. Prorate tax is now calculated correctly when adding a package using a custom tax rate.
  5. Default grace period is now displayed correctly upon checking the Grace Period checkbox of the subscriber.
  6. Invoice is now displayed without errors if it contains an invoice item no longer found in the ISP.
  7. Auto action setting header is now corrected.
  8. Funky subscriber vPortal view for some subscribers now displays properly.

Visp 8.1.3.4 – Mar 10, 2021 4:12 PM PST

Improvements:

  1. Users can now create default alerts for ticket types and internet service of packages. In addition, customer-level alerts can now be created through the Add Alert option in the Activity log.
  2. For ISPs using IPPAY as their payment processor and have the Account Updater option enabled, users can now choose to automatically void eCheck payments and choose to send an email notification to specific recipients for eCheck payments that are updated with a declined or unsuccessful status from IPPay.In addition, users can also choose to raise alerts on the subscriber and to the specified application users when such events occur.
  3. Users can choose to automatically raise alerts on the subscriber’s internet service when the subscriber purchases a top-up option on vPortal.
  4. Funky Dashboard and Service Desk components are now improved in mobile view.

Visp 8.1.3.3 – Mar 9, 2021 10:31 PM PST

Bug Fixes:

  1. If “Require ISP Site, AP and SSID” option is checked in Equipment settings, an error alert is now displayed and internet service can no longer be activated if ISP Site, AP, SSID subscriber equipment fields are blank.
  2. Report snapshot errors that are preventing some snapshots to send to the ISPs are now fixed.
  3. Actual merchant error code messages are now displayed when payment failed to process.
  4. Missing “Specified number of days after invoice generation, if Past Due” auto action option is now restored and is now based on if the customer is on flexible billing, instead on if the ISP is on flexible billing.
  5. vPortal fixes include the following:
    • End of term date auto action is now displayed correctly.
    • If a subscriber has multiple devices for Internet service, device options are now displayed in the Usage page for a more accurate and detailed usage for each device.

Visp 8.1.3.2a – Mar 7, 2021 9:40 PM PST

Bug Fixes:

  1. Custom item with “Setup Fee” as item name can now be added into the invoice without errors.
  2. Posting multiple payments no longer displays “out of memory” error.
  3. Updating a package name now includes updating all non-custom subscriber package intances.
  4. Deactivating hosting service now deactivates in Hostopia.

UBO 7.6.118a – Mar 3, 2021 10:25 PM PST

Bug Fixes:

  1. Autobilling Report email now sends only if there are subscribers whose auto-pay processed for the day.
  2. A detailed mail error message is now added to the history logs when email failed to send to the subscriber.
  3. Usage Report now displays the first Interim session packet for devices correctly.

Visp 8.1.3.2 – Mar 3, 2021 9:53 PM PST

Bug Fixes:

  1. Missing State dropdown options now display correctly in the Add Prospect dock..
  2. For ISPs with IPPay merchant, updating expiry date now sends an update to IPPay merchant.
  3. Full-term charge is now displayed correctly in the upcoming invoice preview.

Visp 8.1.3.1 – Mar 2, 2021 9:51 PM PST

Bug Fixes:

  1. Activating or deactivating a service now updates the Packages/Services list under the Subscriber dock.
  2. Flat rate package tax is now saved correctly when adding a package via invoice.
  3. Custom field merge fields are now displayed correctly in the ticket.
  4. Missing last 10 logins tooltip is now restored when hovering on the Latest Authentication date for Internet services.
  5. Auto-pay columns now display Y and N.
  6. Saving Yes and No for Auto-pay filter values now automatically updates to Y and N respectively.
  7. “Require username and password to reactivate this package” label is now displayed correctly in Package Options settings.
  8. Updating PR for Philippine ISPs is now saved and displayed correctly.

Visp 8.1.2.6a – Feb 24, 2021 9:53 PM PST

Bug Fixes:

  1. Deleted subscribers are no longer included in the subscriber total count when a filter is selected.
  2. ISP ZIp merge field is now displayed correctly in the Email Template window.
  3. City and State are now displayed correctly in the Active Subscribers report.
  4. Viewing devices with multi-mac now loads faster.

Visp 8.1.2.6 – Feb 23, 2021 10:41 PM PST

Improvement:

  1. Searching for a service username is now available in the Package and Services dock of a subscriber.
  2. Tooltip for eCheck Payment option is now added to clarify what it does.
  3. If eCheck payment option is unchecked, a subscriber with eCheck bill method is now still able to make maypent in vPortal.

Bug Fixes:

  1. When adding a package, bill start option is now saved correctly.
  2. When a subscriber adds a ticket note via vPortal, the ticket can now be viewed without errors and the subscriber name is now displayed correctly as the author of the ticket note.

 

vPortal 0.52 – Feb 21, 2021 9:34 PM PST

Improvement:

  1. Top-up per package support is now integrated.
  2. Subscribers can now add eCheck details if setting is enabled.

Bug Fix:

  1. State dropdown on signup should now be fixed for those with limited access internet.

UBO 7.6.117a – Feb 21, 2021 9:34 PM PST

Bug Fixes:

  1. Redirect link now works as expected in modern portal even if http or https is missing.
  2. FSAN number is now displayed in the Fiber service detail summary if ZMS Integration is enabled for the ISP.

Visp 8.1.2.5 – Feb 21, 2021 9:33 PM PST

Improvement:

  1. Service Profile settings are now moved from the Settings page to the Visp menu.
  2. Users can now enable and configure custom top-up options per package.
  3. eCheck option is now available in Merchant Account settings to allow subscribers to add their own eCheck in vportal.
  4. Column resizing in Visp is now similar to UBO.
  5. User password reset token security is now improved.

Bug Fixes:

  1. Coming soon tooltip is now removed when hovering on the Auto-retry checkbox.
  2. Missing scroll bar is now restored in My Visp if there are components hidden.
  3. Email template newline format is now displayed correctly in the Email Subscriber window.
  4. A ticket is now added successfully to a subscriber without a contact number.
  5. FSAN number is now displayed in the Fiber service detail summary if ZMS Integration is enabled for the ISP.

UBO 7.6.117 – Feb 16, 2021 9:41 PM PST

Bug Fixes:

  1. Email with refund attachment can now be sent successfully.
  2. Renaming a package no longer causes an error in Saisei sync.
  3. SSID name now has validations that restrict most special characters.
  4. Full-term invoice item should now generate correctly on adding a package.
  5. Positive and negative signs are now displayed correctly in Statement PDF based on the “Display balance due as positive on PDF invoices and Account Manager statements” option.

Visp 8.1.2.4 – Feb 16, 2021 9:36 PM PST

Bug Fixes:

  1. Email with refund attachment can now be sent successfully.
  2. Editing the ticket contact phone number now saves correctly so that it will display correctly in the ticket notification email.
  3. Time detection for transactions is now improved for more accurate subscriber transaction list sorting.
  4. Full-term invoice item should now generate correctly on adding a package.
  5. Positive and negative signs are now displayed correctly in Statement PDF based on the “Display balance due as positive on PDF invoices and Account Manager statements” option.

vPortal 0.51 – Feb 10, 2021 10:03 PM PST

Bug Fixes:

  1. Funky State dropdown on signup should now be fixed.
  2. Sign In area for captive portal no longer overlaps with the packages.
  3. Username value is now updated to lowercase before saving to the subscriber account.

UBO 7.6.116b – Feb 8, 2021 9:42 PM PST

Improvement:

  1. Payment Method is now added to the Billing History Report.
  2. “Package Signup and Past Due Count” report is now available under the Packages and Services report category.
    • The report displays the total count of new packages and subscribers past due for the past 3 months or weeks based on the current date.
    • Records were automatically recorded starting January 27, 2021.
      • For those who want to get accurate records prior to that date, kindly contact Visp Support.

Bug Fixes:

  1. Updating credit card via wifi capture now updates tokens correctly.
  2. Language in PDFs is now displayed more consistently when sent via email triggers or mass emails.

Visp 8.1.2.2 – Feb 8, 2021 9:30 PM PST

Improvement:

  1. Payment Method is now added to the Billing History Report.
  2. “Package Signup and Past Due Count” report is now available under the Packages and Services report category.
    • The report displays the total count of new packages and subscribers past due for the past 3 months or weeks based on the current date.
    • Records were automatically recorded starting January 27, 2021.
      • For those who want to get accurate records prior to that date, kindly contact Visp Support.

Bug Fixes:

  1. Prorate amount is now displaying correctly even after changing the start term.
  2. Adding a new item to the invoice no longer recalculates the reversed invoice item.
  3. Language in PDFs is now displayed more consistently when sent via email triggers or mass emails.
  4. Postal Code is now displaying when viewing the Edit Subscriber dock for UK ISPs.
  5. Login for newly-created ISPs no longer displays an error.
  6. Sub-price items are no longer displayed in the upcoming invoice.

Visp 8.1.2.1 – Feb 2, 2021 5:50 PM PST

Improvement:

  1. Option to integrate check for service availability in vPortal is now added to Portal > Account Manager settings.
  2. Account Type for Minerva services is now included on Minerva service account activation.
  3. “Group Results By” field is now available for Report Builder.
  4. Changelog notification is now integrated to Visp.

Bug FIxes:

  1. Map now stays in the last location area if stayed within 60 seconds before refreshing the page.
  2. Dash (-) option in the State dropdown is now available only if international address is allowed.
  3. Clicking the “Set the subscriber’s Term Start Day to today” option upon adding a package in the invoice now sets the correct term dates.

Visp 8.1.1.7 – Jan 27, 2021 10:51 PM PST

Bug FIxes:

  1. User interface when viewing a ticket listed in the Activity tab is now consistent with the view ticket interface in the Subscriber overview.
  2. Missing “Apply the invoicing suspension to inactive packages that have yet to start billing.” option is now restored in the Package Invoicing settings.
  3. Calculation when saving bandwidth-based billing settings in the database is now corrected.

Visp 8.1.1.6 – Jan 26, 2021 11:26 PM

Improvements:

  1. Pagination now continues to display in the main table when accessing Email Templates dock.
  2. Beta label is now removed from MarketBroadband extension settings.

Bug Fixes:

  1. Packages that are set to exclude from invoicing are no longer displayed in the upcoming invoice.
  2. Rate field is now editable for an item if customization is enabled.
  3. Packages are now displayed without errors using Chrome 88.
  4. Password reset email now always contains a unique token link if the email is sent from the Reset button of the subscriber Password component in Visp.
  5. Recurring label is now only displayed for recurring invoice items in invoice PDFs.
  6. User-defined attachments are now included when sending the “Any subscriber whose payment is posted” trigger template.

UBO 7.6.116 – Jan 26, 2021 10:22 PM PST

Improvements:

  1. If invoice day is on the 1st of the month, the usage charge is now included before sending the “Any recurring invoice has been generated” trigger template.
  2. Beta label is now removed from MarketBroadband extension settings.

Bug Fix:

  1. User-defined attachments are now included when sending the “Any subscriber whose payment is posted” trigger template.

Visp 8.1.1.5 – Jan 25, 2021 3:32 PM PST

Improvements:

  1. Ticket support in vPortal is now available.
  2. Adding subscriber now goes to the Map page.
  3. Minerva IP TV integration updates to address feedback items: search in Minerva server before activating a service, add service to an existing Minerva account and automatically generate a charge, Minerva syncing when updating the account in Visp, and one-click button to update a Minerva customer in Visp with data from the Minerva server.
  4. IP Management, Invoicing, and Items settings are now moved from the Settings page to the Visp menu.

 Bug Fixes:

  1. Settings rights is now applied correctly for the Visp menu.
  2. Clicking on the Map icon for subscriber details now displays the subscriber location correctly in the Map page.
  3. Ticket tabs can now be viewed for tickets with edit restrictions enabled when a signature has been added.
  4. FCC Tech Code of the service in the package is now displaying actual data from the database.

 

Visp 8.1.1.4 – Jan 20, 2021 8:54 PM PST

Bug Fixes:

  1. Default payment amount is now set to the subscriber’s balance.
  2. Subscriber package and services list view is now improved to avoid errors when viewing in different browser size.
  3. Sending an email to a filter now sends to the correct number of subscribers.
  4. 4-digit postal code is now accepted for Philippine ISP.
  5. Correct currency symbol is now displayed for Philippine ISPs.
  6. Package price rate is now saved correctly if amount is greater than 999.
  7. Scroll bar is now available for My Visp Settings if components are hidden.

UBO 7.6.115g – Jan 19, 2021 8:34 PM PST

Bug Fixes:

  1. For multi-ISP users, adding a ticket note now saves to the ticket correctly.
  2. Billing History Report is now improved to load more data.
  3. The usage information of the package is now included in the ISP notification for high-usage alerts.
  4. “Data Left” column has been added to the Usage Report for Internet Service (Date Bound) Report.

Visp 8.1.1.3 – Jan 18, 2021 10:43 PM PST

Bug Fixes:

  1. Next page button is now displayed for the Subscribers page in mobile view.
  2. Invoice items are now correctly generated as indicated in the preview.
  3. Service desk date preferences are now remembered.
  4. Package contains and ISP SIte contains filter condition is now displaying the correct data.
  5. Forget Password header is now replaced with Password Reset.

Visp 8.1.1.2a – Jan 11, 2021 10:06 PM PST

Bug Fixes:

  1. Clicking the Send button after changing the To filter of a mass email template without saving now sends the email template to the newly selected filter.
  2. Report builder queries are now more optimized.
  3. Renaming a package with a future bill start date now updates the package invoice item displayed in the upcoming invoice.
  4. Subscriber Count column in Items table now displays the count of subscribers who have a current subscription of the item.

vPortal 0.46 – Jan 10, 2021 9:09 PM PST

Improvements:

  1. Top-up changes in vPortal is now available
  2. Location title and subtitle options are now available in the signup_packages_by_location shortcode. It can be set to be placed at the top or at the bottom of the page.

Visp 8.1.1.2 – Jan 6, 2021 9:05 PM PST

Bug Fixes:

  1. Prompt to save changes now only displays if there are changes that need to be saved for My Visp settings.
  2. Send button is no longer hidden from the Email dock when the email content is too long or multiple attachments are added.
  3. Flexible option is now restored for tickets after it went missing at the start of 2021.
  4. ISP company is now displayed correctly in the Terms of Service for ticket signature.
  5. Non-vendor-specific attributes are now supported when adding custom RADIUS attributes in the Network Authentication settings of a package.

Visp 8.1.1.1 – Jan 5, 2021 10:40 PM PST

New Features & Improvements:

  1. Support for Variable Quantity in Visp is now available.
  2. Uploading multiple attachments to a subscriber is now available.
  3. Option to show “Recurring” in subscriber-perspective invoice view is now available for custom items in the Items Manager settings.
  4. Top-up settings for vPortal is now available under Packages settings.
  5. Map is now improved with the following features: “what if” (Planning) map mode that enables the user to plan PtP links, KML export format, new filter option and custom filter layers, default system of measurement for distance and height unit, option to lock/unlock the dragging of sites, search revamp, and custom site icons
  6. Searching a subscriber using other subscriber information is now available in the Add Ticket dock.
  7. Dashboard, Ticket Types, Payments settings are now moved from the Settings page to the Visp menu.

Bug Fixes:

  1. ISP can now choose to apply the invoicing suspension on inactive packages rule to inactive packages that have yet to start billing.
  2. Map menu is no longer covered when Visp sidebar is displayed in full.
  3. ‘Cannot read property ‘id’ of null’ error displayed when renaming a package is now fixed.
  4. IP address and Smart Session values are now displayed correctly in the Edit Inventory dock.
  5. Payment Distribution option is now displayed correctly in the Accounting Controls of the Payments setting.
  6. Payment distribution order invoices option is now applied correctly in the Receive Payment invoices list.
  7. Tax can now be setup when adding a custom item to an upcoming invoice.
  8. Letter case is now ignored when validating email addresses entered in the To field of the Email Subscriber dock.

UBO 7.6.115c – Jan 3, 2021 9:13 PM PST

Bug Fixes:

  1. Blank MAC Address-type custom fields will no longer cause issues when loading reports.
  2. Usage data calculation accuracy is now improved for the Usage Report for Internet Service (Date Bound).

Visp 8.0.12.7 – Dec 27, 2020 10:25 PM PST

Bug Fixes:

  1. Settings of a custom dashboard widget with an excessive number of items can now be updated without errors.
  2. Clicking on the matched billing, technical, marketing email in search now displays results in the subscriber table correctly.
  3. Active Subscribers Report snapshot should now be stored and sent successfully.
  4. Components are now displayed correctly when viewing an Internet package with average usage threshold exclusion setting enabled.
  5. Scroll bar in Visp menu is now displayed only if needed.
  6. Dots are now removed in the Sign Out icon.

Visp 8.0.12.6 – Dec 21, 2020 10:36 PM PST

New Features & Improvements:

  1. Name field is now available for all equipment instance.
  2. Map is now improved with the following features: Line of Sight from a Site to a selected point (address) and LoS graphs for qualified APs.
  3. Option to schedule sending of invoices to print house after invoices are generated is now available in the Paper Invoice settings under Invoicing settings.
  4. When a payment is applied, the row now turns green if the payment applied is equal to the Open Balance.

Bug Fixes:

  1. Dark font is now displayed if light color is selected for PDFs.
  2. “Sync term with invoice” option is now displayed for invoices for which the term has already ended when trying to add new item to that invoice.
  3. Serial Number error no longer displays for LTE SIM since it is not one of the fields for LTE SIM.
  4. Renaming a package now updates the upcoming invoice and adds a subscriber history log.
  5. Autopay filter condition is now displayed correctly in Visp.
  6. SSID field validation in Visp is now the same as in UBO.
  7. Subscriber menu now closes when clicking outside the menu.
  8. Email Subscriber dock now closes after sending an email.
  9. Visp PDFs now displays “light gray” form color option correctly.

Visp 8.0.12.5 – Dec 16, 2020 9:40 PM PST

Bug Fixes:

  1. Selecting an address in Add Prospect no longer causes an error.
  2. Sending a custom email to a subscriber now saves to the Subscriber Email folder, instead of the General Templates folder.
  3. Device authentication time now follows the ISP’s timezone.
  4. Equipment Management is now enabled by default for new ISPs.

UBO 7.6.115a – Dec 14, 2020 11:15 PM PST

Bug Fixes:

  1. Quote symbol no longer distorts the exported CSV of reports.
  2. The full-term package charge in the quote is now invoiced correctly when the package charge is generated on the specified bill start date.

Visp 8.0.12.4 – Dec 14, 2020 10:14 PM PST

Bug Fixes:

  1. Access Controller column is now available in the subscriber table and filter conditions.
  2. Field validations in My Visp settings are now improved to allow clicking of the Save button if all entered fields are correctly entered.
  3. Calendar picker in Service Desk now closes when clicking outside the picker.
  4. Application user field in Dashboard settings now displays an error if user widget access is enabled and no user is selected.
  5. Package options settings can now be saved successfully.
  6. Package Options settings spacing is now aligned correctly and a missing field indicator is now added.
  7. Template list now displays when hovering Email Template in the Subscriber menu.
  8. Equipment in sidebar menu is now hidden if “Enable Equipment Management” features option is unchecked.
  9. Updating credit card in Visp no longer adds irrelevant history logs.

UBO 7.6.115 – Dec 9, 2020 9:00 PM PST

Bug Fixes:

  1. UK ISPs should now be able to login to UBO.
  2. If ISP is setup with SmartSession, the disconnect packet attempt is now logged and sent when a subscriber is suspended.
  3. Users with missing usage data are now able to view them in the reports.

Visp 8.0.12.3 – Dec 8, 2020 10:34 PM PST

Bug Fixes:

  1. In the Amount column of the subscriber transactions, credit memo and reversal amount are now displayed with a negative sign similar to payments. Debit memo amount continues to display as a positive amount.
  2. The Rate field in the Invoice view is now improved for easier updating of rate amount.
  3. Credit Memo date is now always editable. Also, the reversal memo date is now always uneditable.
  4. Subscriber Logs filter buttons can no longer be highlighted.

Visp 8.0.12.2 – Dec 7, 2020 10:16 PM PST

Bug Fixes:

  1. Subnet dock is now displayed when clicking on a subnet under the Equipment Access Controller.
  2. Word spacing and line breaks are now corrected in the new user permission settings to avoid displaying broken text.
  3. Accounting controls settings changes are now saved successfully.
  4. Pie graph in custom dashboard widgets is now displayed consistently inside its widget card.
  5. [Automated. Triggered by .] is now added to the history log when an invoice item is added via item automation settings.
  6. Default flexible billing settings are now applied to newly added subscribers.

Visp 8.0.12.1 – Dec 6, 2020 10:04 PM PST

Bug Fixes:

  1. Network and Gateway of an unused subnet can now be updated.
  2. The Site Location and Access Controller fields in the Add Subnet drawer are now automatically pre-populated when opened from the Edit Access Controller drawer.
  3. Unused IP address pool can now be deleted.
  4. Subdvision options and time zone option are now displayed for UK ISPs.
  5. Subscriber tax is now applied to automatically-generated fees if tax setting is set to ‘Use Subscriber Tax Setting’.

Visp 8.0.11.5 – Nov 23, 2020 9:09 PM PST

New Features and Improvements:

  1. Jamaica ISP is now supported in Visp.
  2. A link below the description of the package invoice item has been added, which allows the user to update the subscriber’s Term Start Day to the current day on click.
  3. Email attachments for Invoice and Payments are now displayed similar to UBO.
  4. Check Usage and Check Login options are now available under the subscriber context menu.
  5. If enabled, Usage-based billing values are now editable and saved correctly.
  6. Map is now improved with the following features: user preference are now remembered for location and layer settings, draggable sites, map modes, and AP qualification layer.
  7. Users setting is now moved from the Settings page to the Visp menu.

Visp 8.0.11.4 – Nov 22, 2020 7:05 PM PST

Bug Fixes:

  1. Spacing in mass email templates is now displayed correctly.
  2. Adding a subscriber now creates a subscriber properly both in Visp and API.
  3. If subscriber balance is 0 or below 0, default payment amount is set to 0.00.
  4. Balance forward in Statement PDF is now calculated correctly.

Visp 8.0.11.3 – Nov 16, 2020 4:34 PM PST

Bug Fixes:

  1. Authorize.net CIM-related error message is now improved to display the message of the error instead of a code message.
  2. Subscriber address and phone number text can now be highlighted in Chrome mobile browser.
  3. Changing the page size number of either subscriber table, equipment table, or service desk table now updates the default page size number of the 3 tables.
  4. Changes in the dashboard widget setting is now saved without displaying the 400 error.
  5. Updating the Inventory Location of equipment now enables the Save button.
  6. Indicator is now displayed in the Subscriber Details tab containing errors.
  7. Tooltip is now displayed when hovering the Transaction ID field to clarify the purpose of the field.
  8. Updating credit card now updates token correctly for those that encountered an error on update.

vPortal 0.42 – Nov 11, 2020 10:11 PM PST

Bug Fixes:

  1. Packages menu is now hidden if Packages, Usage, Upgrade display are not enabled and if scheduled auto action is not enabled for the package.
  2. Phone field incomplete error message now displays only if cursor moves out of the field.

Visp 8.0.11.2 – Nov 10, 2020 9:19 PM PST

Improvements:

  1. When payment amount is unlocked, the payment amount in the Receive Payment is now adjusted based on the checked invoices.
  2. “Taxes” label displayed in the Invoice and in PDFs can now be renamed in Taxes tab of the Invoicing settings.
  3. Option to display the current invoice by default upon viewing the Packages & Invoices tab is now added to the Accounting controls tab of the Payments settings.
  4. Hex color option for PDFs is now available in Forms settings.
  5. Map is now improved with the following features: coverage polygons, different layer options, address searching, and creating a subscriber from a pinned address.
  6. Users can now toggle to only count usage hours with average bandwidth usage that’s equal or greater than the threshold.

Bug Fixes:

  1. Custom flat rate tax of package is now displayed correctly when adding a package to invoice/quote.
  2. Clicking All filter now selected all of the ticket status. In addition, pre-defined Open, Pending, Resolved ticket status are now removed from the Others filter.
  3. ICCID, K, and OPc fields are now displayed for LTE SIM-type equipment in the Inventory window.
  4. Duplicate ICCID validator is now added for equipment.

UBO 7.6.114a – Oct 28, 2020 11:05 PM PST

Bug Fixes:

  1. First session Smartsession usage calculation is now applied to the usage report.
  2. 3-month average usage is now calculated and displayed correctly in the usage report.
  3. Parent-child relationship of the package-items to their packages is now displayed correctly in the invoice PDF.

Visp 8.0.10.9 – Oct 28, 2020 10:29 PM PST

Bug Fixes:

  1. Service buttons under Subscriber Packages dock are now displayed consistently in mobile view.
  2. Company with only a blank space character is now trimmed before displaying in the Subscriber Primary and Billing Contact Summary.
  3. Save and Cancel buttons for subscriber custom fields no longer overlap the field.
  4. Hyphen symbol is now accepted in the Internet service username field.

UBO 7.6.114 – Oct 27, 2020 6:34 PM PST

Improvement:

  1. Allow multiple IP addresses even without MAC Address under Internet Devices behavior is improved to allow entering of MAC Address even without IP.

Bug Fixes:

  1. Invoice item details can now be updated if the previous item in the invoice item list was reversed.
  2. New User Report now displays billing email correctly.

Visp 8.0.10.8 – Oct 26, 2020 10:34 PM PST

Improvements:

  1. Clicking on My Profile now displays a dock menu instead of a specific page.
  2. Equipment Accounting Controls setting is now moved from the Settings page to the Visp menu.

Bug Fixes:

  1. Space gap in equipment header and child dock window is now removed.
  2. Error on adding a package with multiple terms is now fixed.
  3. Clicking on a prorate option in settings now only displays other options if prorate link is not disabled.
  4. Opened editable drawer is now automatically closed if another equipment is selected.

Visp 8.0.10.7 – Oct 25, 2020 9:23 PM PST

Bug Fixes:

  1. Dashboard now displays properly in mobile view instead of an error page.
  2. When resizing the browser, the Subscriber Count dashboard chart no longer goes beyond its widget card.
  3. Error in opening My Visp is now fixed.
  4. Missing default FCC Tech Code when adding services to a package is now restored in Packages Settings.
  5. LTE SIM now has Auth Key, ICCID, K, and OPc fields similar to UBO.
  6. Linked SIM IMSI is now displayed in the LTE CPE of a subscriber.
  7. Email can now be sent to the subscriber regardless if the billing email type check option of the entered email address is unchecked.
  8. Upcoming invoice is now displayed in the Invoice dropdown if an upcoming invoice for the subscriber is available.

Visp 8.0.10.6 – Oct 21, 2020 8:31 PM PST

Bug Fixes:

  1. Updating setup fee item setting of a package no longer renames the package name and package description.
  2. Email templates created in UBO are now displayed as expected in Visp.
  3. Default payment date in Receive Payment now follows the ISP Timezone.
  4. When a mail server error is experienced on posting a payment, the retry attempt of posting payments when connection is lost is now ignored.

UBO 7.6.113 – Oct 20, 2020 8:18 PM PST

Bug Fixes:

  1. Linking an LTE CPE to an Internet device now fills out the MAC Address correctly.
  2. Option to allow multiple IP addresses even without MAC Address under Internet Devices is now available upon request.

Visp 8.0.10.5 – Oct 20, 2020 12:50 AM PST

Improvements:

  1. Unarchive option is now available for archived subscribers in the subscriber menu in the Subscribers table.
  2. Full implementation of the report builder is now available in Visp.
  3. Creating custom Dashboard widgets is now available under Settings.
  4. The Recurring checkbox and the recurring settings for FEE-type items in the invoice is now enabled, unless the FEE-type item has Automation settings enabled.

Visp 8.0.10.4 – Oct 18, 2020 10:50 PM PST

Bug Fixes:

  1. Ticket notes are now sorted in descending order correctly.
  2. All filter for Subscribers dashboard widget now displays subscriber count correctly.
  3. ISP time zone is now applied when displaying payments in the Transactions table.

UBO 7.6.112a – Oct 14, 2020 9:06 PM PST

Bug Fixes:

  1. Updating the tax of a prorate custom item no longer deletes the instance of the recurring item that will be generated in the next invoice.
  2. Uppercase letters in email service are now automatically changed to lowercase letters upon activating in laravel portal.
  3. Uppercase letters in email service are now displayed as lowercase in UBO to avoid any display issue. 

Visp 8.0.10.3 – Oct 14, 2020 8:14 PM PST

Bug Fixes:

  1. Error when activating Minerva service instance caused by localized region restriction is now fixed.
  2. Random sorting of main table which causes some subscribers to disappear is now fixed.
  3. Error message is now displayed when invalid bill method is added to the subscriber.
  4. Viewing a ticket from the Subscriber Summary now displays as a child drawer of the Subscriber dock.
  5. End term date displayed in Package Auto Actions now matches with the subscriber.
  6. Hibernating in Visp no longer sends an email to the ISP indicating the the package was hibernated in vPortal.
  7. Export to CSV for Inventory now extracts all the results in the table instead of just the current page.

vPortal 0.39 – Oct 12, 2020 9:46 PM PST

Improvements:

  1. Credit card table is now simplified in Payment Information page to avoid confusion. In addition, Payment Information page link is now added to the Pay My Bill page.
  2. Fields in the Account Information and Billing Information page can now be disabled individually upon request.

Visp 8.0.10.2 – Oct 6, 2020 10:09 PM PST

Bug Fixes:

  1. Equipment Function field is now removed and no longer available in Visp.
  2. Equipment can now be assigned to either a site or a subscriber when accessed through the Equipment page.
  3. Equipment is now displayed in the Site Equipment tab if it is assigned to a Site and in Assigned CPE tab if it is assigned to a subscriber.
  4. SM-type equipment can now be assigned to subscribers via the Add Equipment in the Subscriber Dock.
  5. Assigned SM-type equipment now displays data without errors when accessed through the Subscriber Equipment dock.
  6. Changing the site location for a site equipment is now displayed correctly in the Site Location column of the Site Equipment tab.
  7. Automatic assigning of tax for newly added subscribers via Visp or signup is no longer case-sensitive for City tax criteria.
  8. Missing Package Description and Package Includes text area are now back in Package Settings.
  9. Saving SKU changes now ignores deleted equipment profiles when checking for duplicates.

UBO 7.6.112 – Oct 4, 2020 8:54 PM PST

Bug Fixes:

  1. When adding multiple packages with the same terms consecutively, the invoice generated will now be added to the same invoice if the option to create separate invoices for each term is unchecked.
  2. Usage calculation is now improved to display more accurate data.
  3. Blank invoice is no longer created when adding of equipment charge is canceled in the Invoice Item Details window.
  4. Missing “Include deleted subscribers” checkbox is now available in Activity Report.

Visp 8.0.10.1 – Oct 4, 2020 8:51 PM PST

Bug Fixes:

  1. Revenue Dashboard now displays without errors for new ISPs.
  2. Payment PDFs of the subscriber are now available as attachment options in Email Subscriber.
  3. Other setting without any sub-settings is now removed from the Settings list.
  4. Inventory Location tab is now renamed to Inventory Locations tab in Equipment Accounting Controls settings.
  5. Add attachment is now removed from the Add Inventory Location.
  6. Saving an equipment profile name now ignores deleted equipment profiles when checking for duplicates.
  7. Inventory table now displays all equipment with page numbers now displayed correctly.
  8. MAC Addresses can now be searched with or without colon symbol in the Inventory tab and Equipment Profile list.

Visp 8.0.9.9 – Sep 27, 2020 12:12 PM PST

Improvements:

  1. Users can now add a scheduled action for late fees and suspensions that will be processed on the specified future date.
  2. IP Addresses table is now available in the IP Pool dock of the IP Management settings.
  3. Users can now edit the Subnets and view the list of IP Pools connected to it in the IP Management settings.
  4. Packages and Portals settings are now moved from the Settings page to the Visp menu.

Visp 8.0.9.8 – Sep 23, 2020 11:25 PM PST

Bug Fixes:

  1. Clicking Delete on a service-connected device now removes the device field values.
  2. Serial No., MAC, IP are now displayed in the Equipment Info summary.
  3. Equipment and Service Desk tables column chooser items are now arranged properly to avoid confusion.
  4. Search results in subscribers now return no results if no match is found.
  5. Search is now improved to display subscribers that match the search values.
  6. App User column is now displayed in the New User Report snapshot.

vPortal 0.37 – Sep 22, 2020 9:59 PM PST

Bug Fixes:

  1. If no merchant account is set up for the ISP, “Error: Credit Card payment error: NO MERCHANT ACCOUNT” error message is now displayed when processing payments through signup.
  2. Usage page in vPortal now displays usage data for Internet service with multiple MAC address.

UBO 7.6.111b – Sep 22, 2020 9:58 PM PST

Bug Fixes:

  1. Usage data is now calculated more accurately to consider multiple sessions per MAC address for reports and for usage triggers.
  2. Customer ID column is now added to the Billing History Report.

Visp 8.0.9.7a – Sep 22, 2020 9:57 PM PST

Bug Fixes:

  1. If a package is set to require payment but is not set to invoice the package on vPortal signup, the non-zero deposit amount entered by a subscriber is now processed using the subscriber’s entered card.

Visp 8.0.9.7 – Sep 21, 2020 11:11 PM PST

Bug Fixes:

  1. Subscriber Services node is now displayed after activating a Minerva IP TV service.
  2. Uploading an image to the Inventory Location now updates the profile image and the Attachments area without the need of closing and re-opening the Edit dock.
  3. The upcoming invoice is now displaying the newly-added package charges after moving a service to the package.
  4. When the status is bulk updated in UBO by changing the Invoice Defaults settings, the status cache will also be updated in Visp.
  5. Determining Past Due in Visp is now consistent with UBO.
  6. Subscriber is now successfully created via API even if email description is not provided.
  7. Saving the QBO credentials in Visp now saves the OAuth Version 2.0 classification correctly.

Visp 8.0.9.6 – Sep 16, 2020 9:50 PM PST

Bug Fixes:

  1. Tickets can now be scheduled on weekends.
  2. Transactions list arrangement in Visp is now similar to the UBO Statements.
  3. Username is now displayed correctly in the Account Summary portion of the invoice PDF.
  4. “Edit Equipment Profile Inventory” is now relabeled to “Edit Inventory”.

Visp 8.0.9.5 – Sep 15, 2020 11:13 PM PST

Bug Fixes:

  1. Setup fee and prorate charges are now added in a separate invoice if the option is enabled.
  2. ‘Equipment Function ID must be a number type’ error is now fixed.
  3. Duplicate serial number is now detected when adding an LTE CPE inventory.
  4. Services of a package can now be accessed and activated in the mobile view of Visp.
  5. Selecting a Network Address in the Add New IP Pool no longer crashes Visp.

Visp 8.0.9.4 – Sep 8, 2020 7:14 PM PST

Improvements:

  1. IP Management page is now available.
    • Users can now open the Subnets tab and view the list of subnets created by the ISP.
    • Users can now open the IP Pools tab and view the IP Pools table, which displays a list of IP pools created by the ISP.
  2. Function field is now available for equipment.
  3. The Subscriber Packages/Services/Equipment Config modal window is now converted to a dock, with the “Packages/Services” and “Equipment” tabs.
  4. Subscriber’s Internet/Hotspot service devices are now displayed through cards.

Visp 8.0.9.3 – Sep 7, 2020 10:10 PM PST

Bug Fixes:

  1. Search results for linked tickets are now updated when resolving and re-opening other tickets.
  2. When switching to another Equipment tab, the entered data in the search bar is now considered when displaying the table results.
  3. The centered image in email templates is now displayed correctly.
  4. MAC Addresses are now removed when deactivating an Internet service if the ISP is not set to keep the service device option.
  5. First MAC address is now displayed consistently when reactivating an Internet service.
  6. “Removing this item will also remove the Package“ is now added to the prompt when deleting a prorate package item in the upcoming invoice.
  7. Balance Due column in the Subscribers table is now sorting correctly.

Visp 8.0.9.2 – Sep 2, 2020 10:37 PM PST

Bug Fixes:

  1. Ticket tabs are now displaying their components correctly.
  2. Bold font style is now applied to the primary user name in the Visp settings User list.
  3. Notification emails are now sent to the specified email address/es on package hibernation and reactivation in vPortal if the setting is enabled.

Visp 8.0.9.1 – Sep 1, 2020 9:52 PM PST

Improvements:

  1. Refund feature is now available in Visp.
  2. Bill of Materials is now added to the Ticket Dock which allows users to define the items to bill the subscriber once the installation is completed.
  3. Application user access restriction for items is now available.

Bug Fixes:

  1. Mass email to all subscribers will now send to all subscribers instead of just the subscribers in the first page.
  2. Deleting setup fee in an upcoming invoice no longer deletes the package.
  3. “Removing this item will also remove the Package“ is now added to the prompt when deleting a full-term package item in the upcoming invoice.
  4. If ISP address is invalid, default coordinates for the Map now use the city, state, zip of the ISP Address.
  5. Revenue dashboard now displays ARPU amounts that match the value in the report.
  6. Late Fee item can now be removed from the invoice in Visp.
  7. Subscriber history log when sending email is now only added once.
  8. Tax Rate % amount in Taxes settings now accepts up to 4 decimal places.

UBO 7.6.110c – Aug 26, 2020 9:17 PM PST

Improvement:

  1. ARPU Report now includes City column and now has options to include recurring and non-recurring custom items. Also, the report is now based on the subscriber’s current invoice, not just the package price.

Bug Fixes:

  1. Usage Report data summary is now displayed consistently with the usage data displayed in vPortal.
  2. Invoicing script is now improved to avoid invoicing non-recurring invoice items that were already generated in previous invoices.

Visp 8.0.8.9 – Aug 24, 2020 10:37 PM PST

Bug Fixes:

  1. Equipment profile form is no longer reset when uploading or deleting an image attachment.
  2. Upcoming invoice now displays correctly for custom quote item.
  3. Add Other Item list of the Invoice area now displays with a maximum number of 50. The other items will display once a match is found upon searching.
  4. Remote mail server password is now masked in Mail Delivery settings.
  5. Prompt to save changes in Settings now displays only if there are unsaved changes.
  6. Newly-added ticket is now scheduled only if a schedule is set.
  7. Ticket schedule conflict is now ignored when resolving or closing a ticket.
  8. Display issue where duplicate tickets are displaying in the service desk table is now fixed.

Visp 8.0.8.7 – Aug 16, 2020 10:37 PM PST

Bug Fixes:

  1. Error when adding another card after a TOKEN-type credit card is now fixed.
  2. Re-assigning a technician of a ticket now updates the existing calendar event, instead of creating a new calendar event.
  3. Deleting a ticket now deletes its corresponding calendar event.
  4. Clicking on a searched subscriber no longer resets the subscriber main table.
  5. Instructions link in Mail Delivery settings now redirects to the correct URL.

UBO 7.6.110a – Aug 16, 2020 10:07 PM PST

Improvement:

  1. Report snapshot dropdown is now available for all reports if there are snapshots available.

Bug Fixes:

  1. Bill start on invoice day for subscriber package is now working as expected.
  2. Invalid search filter created in Visp is now ignored in UBO.

Visp 8.0.8.6 – Aug 12, 2020 6:51 PM PST

Bug Fixes:

  1. Unchecking all dashboard rights now hides the Dashboard navigation for the user.
  2. Tickets are now scheduled more accurately based on the ISP’s timezone and the selected date and time.
  3. Linking a ticket now adds a history log to the ticket, instead of adding to the ISP logs.
  4. Posting a TOKEN payment no longer displays the expiry date fields.
  5. Cash is now set as the default payment method for newly added subscribers in Visp.
  6. Complete list of equipment connected to the Site is now displayed in the Site Location dock.
  7. Equipment list should now be synced in both Visp and UBO.
  8. Package sub-items are now displayed in the upcoming invoice.

Visp 8.0.8.5 – Aug 10, 2020 11:09 PM PST

Bug Fixes:

  1. Users can now remove all sub-items for legacy packages.
  2. TOKEN-type credit cards are no longer re-tokenized since they are already in token form.
  3. Assigning a ticket to a subscriber now adds a ticket history log.
  4. Auto-generated username is now logged correctly in the subscriber history upon adding a new subscriber.

UBO 7.6.110 – Aug 10, 2020 10:39 PM PST

Bug Fixes:

  1. Quantity for 911 fee is now updated correctly when clicking Update quantity in the Invoice Details window.
  2. Enabling additional custom fields changes in settings now consistently displays the fields in the Primary Account tab, without the need to restart UBO.
  3. Report list is now reloaded when selecting an ISP in Report Center.
  4. Reports menu list is now reloaded when selecting an ISP in the main table.

Visp 8.0.8.4 – Aug 9, 2020 10:43 PM PST

Bug Fixes:

  1. Timezone is now applied correctly to the Last Modified Date & Time which is displayed in the Subscriber Ticket Summary.
  2. Credit card IPPay token is now only re-tokenized if the card number is updated.
  3. Posting a payment in My Visp now reloads the displayed Visp Statement to the current month and year.
  4. A possible cause for the “bad request” error when scheduling a ticket is now fixed.
  5. Invoice Total and Total Balance Due are now updated when adding or removing items in the invoice.
  6. Adding a custom item in the invoice now displays a consistent date range on both the invoice item preview and the saved invoice item.
  7. Funky instances of duplicate notes or inconsistent subscriber details for docked subscribers are now fixed.
  8. Updating ticket details of a scheduled ticket in VISP now includes updating the content of its corresponding calendar entry.
  9. Clicking on a ticket with no subscriber associated now displays the Select Subscriber option consistently.
  10. IP Address is now updated with the latest IP address of the authenticated device when clicking the Refresh button in the Internet service.
  11. A custom item with a quantity greater than 1 can now be added into the invoice without errors
  12. Package column is now sorted correctly.
  13. Work Phone and Cell Phone are now displayed correctly in the Edit Subscriber popup.

Visp 8.0.8.2 – Aug 4, 2020 10:44 PM PST

Improvement:

  1. Two new linked ticket types: Merge To and Merge Into By.
    • “Merge To” means to merge the currently viewed ticket to the selected linked ticket.
    • “Merge Into By” means to merge the selected linked ticket to the currently viewed ticket.
  2. When a ticket is merged to another ticket, all its content, attachments, tasks, etc. will be added to the other ticket and the merged ticket will be closed.
  3. Email notifications will now be set to the reporter when resolving or closing a ticket.
  4. Email notifications will now be sent to the linked tickets reporter if the main ticket is resolved or closed.

Bug Fixes:

  1. Since users can now select the default payment method of the subscriber in the Payment Options tab, the radio button in the Payment Method dropdown under Receive Payment is now removed.
  2. For Firefox users, ticket schedule time can now be updated.
  3. When scheduling a ticket to a technician without a calendar, the technician calendar is now automatically created instead of displaying an error.
  4. Deleting a ticket type now works without errors.
  5. Adding a ticket note now only adds a history log to the ticket logs, and not to the ISP logs.
  6. All custom items are now loaded when clicking on Other Item button in Invoice view.
  7. Term start date for a package is now displaying as selected by the user.
  8. Expiration date for TOKEN-type credit cards is now excluded from the Post Payment button restrictions.
  9. If the user right is checked, the missing “Overview – Subscribers Count” dashboard component is now displayed.
  10. The missing option to select a subscriber in the ticket is now available if the ticket is not linked to any subscriber.

Java UBO 7.6.109a – Aug 2, 2020 9:09 PM PST & 10:27 PM PST

Bug Fixes:

  1. Subscriber usage now displays usage from RADIUS and SmartSession in the reports and usage billing correctly.
  2. Equipment profile is now considered when adding a new equipment.
  3. Updating the custom price setting of a package now updates the custom pricing of its item.
  4. Report column preferences are now displayed properly.

Web UBO 8.0.8.1 – Aug 2, 2020 9:22 PM PST

Improvement:

  1. Inventory Location Management, Equipment Profiles, and Stock Level indicator are now available for managing equipment.

Bug Fixes:

  1. Export to CSV now extracts all the results in the table instead of just the current page.
  2. State alignment and required fields label in My Visp Settings are now fixed.
  3. Time display in Time Zone settings now displays correctly based on the selected time zone.
  4. Loading of tickets is now faster and now loads the next pages of the tickets.
  5. Newly added filter in Java UBO now displays in Web UBO.
  6. Enable online signup for the following service packages option in Portal settings can now be updated without errors.
  7. Updating the custom price setting of a package now updates the custom pricing of its item.
  8. The default “Failed” status for a ticket is now displayed with correct spelling.

Web UBO 8.0.7.9 – July 28, 2020 9:31 PM PST

Bug Fixes:

  1. Funky Save and Restore buttons behavior is now fixed when saving changes in My Visp Payments settings.
  2. Exporting ISP Statement to CSV now displays the correct month range in the CSV.
  3. When clicking on an existing invoice containing only charges with no item instances, the invoice charges of the selected invoice now displays correctly instead of the upcoming invoice charges.
  4. “TypeError: Invalid attempt to spread non-iterable instance” is now fixed.

Web UBO 8.0.7.8 – Jul 26, 2020 11:53 PM PST

Improvements:

  1. Linked Tickets feature is now updated to have its own tab and now has more link ticket type options.
  2. My Visp settings are now moved from the Settings page to the Web UBO menu.

Bug Fixes:

  1. The quantity field for a custom item is now editable when adding a new custom item in the invoice.
  2. Voided invoice is now ignored when ‘Add to invoice’ is selected upon adding a package.
  3. Stripe secret key character limit is now increased to 255.

Java UBO 7.6.109 – Jul 26, 2020 10:04 PM PST

Improvements:

  1. Stand-alone Domain Hosting report and Check Online Users report are now integrated into UBO. In addition, user login is now available for Domain Hosting report if no credentials found in the link.
  2. View Hosted Domains and Check Online Users are now updated to include their corresponding stand-alone reports. Also, Support Site Access user right is now removed.

Bug Fix:

  1. In UBO-QBO Synced Transaction Report, selecting one of the checkbox options will now display the data correctly in the report.

Web UBO 8.0.7.6 – July 20, 2020 6:45 PM PST

Improvement:

  1. Percent rate items can now be added to a subscriber’s invoice.

Bug Fixes:

  1. After updating a mass email template, clicking on Email Template now displays the updated template content in the Email Subscriber window.
  2. Auto-suspend days after invoice generation days option is now saved correctly in Settings.

Web UBO 8.0.7.5 – July 19, 2020 6:40 PM PST

Improvement:

  1. Report Builder initial version is now available with the following features: loading and running pre-defined custom reports and displaying them in the custom report table, multi-select functionality, and bulk assign tickets.

Bug Fixes:

  1. Deleting a ticket now removes the deleted ticket in the Service Desk Kanban and List.
  2. Tickets can now be added for subscribers with unicode characters in their details.
  3. Adding of duplicate history log when scheduling a ticket is now fixed.
  4. Extra spaces are now restricted for the password field for Google Account and MarketBroadband credentials.
  5. Option to click Yes is now clickable when selecting “Delete the invoice item and the package” when removing a package charge.

Java UBO 7.6.108b – Jul 15, 2020 5:48 PM PST

Improvements:

  1. Primary Address, City, and Zip of the subscribers are now added as new columns in the Active Subscriber Report.
  2. Billing History Summary Report now includes: monthly breakdowns, option to select either Invoice Date or Trans Date (date when invoice item was added) as the date basis on how charges will be displayed and calculated, option to include custom charges, and option to select either Site or City to group the summary total.

Web UBO 8.0.7.4 – July 12, 2020 10:35 PM PST

Bug Fixes:

  1. Undefined login error when logging in using different users is now fixed.
  2. When hovering on the disabled Save button for the Payment Options, the reason why the changes cannot be saved will be displayed.
  3. Payment date is now editable in the Recieve Payment only for unchecked Process Payment Now.
  4. Subscriber status now displays the correct status consistently.
  5. Default email templates are now displayed properly in Web UBO.

Web UBO 8.0.7.3 – July 8, 2020 8:39 PM PST

Bug Fixes:

  1. The payment date of a newly posted payment is now displayed consistently with the date displayed upon posting the payment.
  2. EFT and PayPal options are now moved from Credit Card type to payment method since both options are not Credit Card types. Both options will be displayed only if the they are enabled in the Merchant Account settings.
  3. The character limit for IMSI field is now increased from 15 to 20 characters.

Java UBO 7.6.108 – July 7, 2020 10:48 PM PST

Bug Fixes:

  1. Default Throttle After value is now populated correctly after activating or moving an Internet Hotspot service in the subscriber Packages tab.
  2. The character limit for IMSI field is now increased from 15 to 20 characters.
  3. OAuth 0.1 option is now removed from QuickBooks Online extensions settings since it has already been deprecated.

Web UBO 8.0.7.2 – July 7, 2020 12:45 AM PST

Bug Fixes:

  1. Funky behavior in Packages & Invoices when deleting the last item in the upcoming invoice is now fixed.
  2. Additional cards can now be added if the initial card has TOKEN credit card type.
  3. QBO sync button is now hidden for upcoming invoice.
  4. Updating credit card for ISPs with Authorize.net merchant now saves successfully without displaying the “Duplicate customer payment profile ID exists” error.
  5. Invoice item display is now implemented in the Modern Portal and vPortal.

Java UBO 7.6.107d – July 5, 2020 6:23 PM PST

Bug Fixes:

  1. New User Report now correctly filters subscribers with an 8-digit eCheck routing number as part of the subscribers with complete data.
    • Auto Action script for deleting incomplete inactive subscriber now ignores subscribers with 8-digit eCheck routing number.
  2. Speed limits when moving Internet Hotspot service are now reset to follow the default speed limits of the new package.
  3. App user name instead of username is now displayed in the ISP history logs.

Web UBO 8.0.7.1 – July 5, 2020 6:23 PM PST

Improvement:

  1. Auto-retry Credit Card payment setting has been added in the subscriber’s newly added Payment Options panel to toggle on or off the automated retry of unsuccessful credit card auto-pay transactions and configuring when and how many times this happens for that subscriber.
  2. The item’s configured additional information that will be displayed as part of the invoice item’s description in the invoice has been implemented in the subscriber’s Account Manager/vPortal invoice view.

Bug Fixes:

  1. Service Profile funky user interface behaviors are now fixed.
  2. Payment Date is now editable for non-Credit Card and non-eCheck payments in Web UBO.
  3. Upcoming invoice is now displayed without the need to refresh when adding a package with future Bill Start Date.
  4. Changing the Localized Region for Minerva IP TV service profile settings will now update the Service Package list options.
  5. History logs are now added when making changes in the Online Signup settings.
  6. Updating service profiles now adds only one ISP history log with a type of SERVICE, instead of adding 2 duplicate history logs.
  7. Static lat and lng in Maps now display the coordinates of the ISP’s office instead of a random location.
  8. Timezone display is now applied only to payments/memos/reversals/refunds in the Transactions list.
  9. Invoicing now bills grouped multiple service instances correctly based on their status.
  10. Duplicate Email option is now removed from the Subscriber menu in the main table.

Web UBO 8.0.6.9 – June 28, 2020 7:17 PM PST

Bug Fixes:

  1. Default speed limits values are now displayed correctly under the subscriber Internet service speed limits.
  2. Custom and Package filters in Maps are now displaying subscribers correctly based on the filter conditions.
  3. Pagination and filters are now applied to ISP Logs.
  4. Template attachment is now included in the sent email when selecting a template with saved attachment under the Email Template option of the subscribers 3-dot menu.
  5. Disabled fields/options/dropdowns in Package Options settings are no longer validated when saving changes.

vPortal 0.28 – Jun 28, 2020 4:18 PM PST

Bug Fixes:

  1. Landing page in vPortal should now redirect correctly for URLs with or without http/https.
  2. Modem Sticker image is no longer required on signup.
  3. Registration Code added as a parameter (&refid=) in the vPortal URL now adds the value to the uneditable Registration Code field and saved in Custom Field 4 upon successful signup.

Web UBO 8.0.6.8 – Jun 23, 2020 9:40 PM PST

Improvement:

  1. When a user deletes a SERVICE instance and the ISP is set to automatically reverse charges, a reversal is now generated and automatically applied to the corresponding invoice/invoice item of the service.

Bug Fixes:

  1. Adding a custom item to an existing or upcoming invoice now adds to the invoice instead of creating a new invoice.
  2. “Cannot read property ‘item’ of undefined” error when moving service is now fixed.

 

Web UBO 8.0.6.7 – Jun 21, 2020 10:33 PM PST

Bug Fixes:

  1. Email option is now available for payment receipts.
  2. Ticket can now be added if Ticket Scheduling integration is disabled.
  3. Shown/Hidden on PDFs behavior is now consistent.
  4. Send to printhouse notification is now hidden if invoices were already sent to printhouse.
  5. Adding a service or package to a subscriber now displays the package in the Subscriber Packages & Services list.
  6. Deleting an invoice is now working as expected.
  7. Adding and scheduling a ticket in Java UBO now displays in the Web UBO calendar.
  8. Add New Item in Packages & Invoice view now displays the correct fields to allow adding a new item.
  9. History log is now added when an invoice item is added to an upcoming invoice.

Java UBO 7.6.107a & 7.6.107b – Jun 17, 2020 9:40 PM PST & Jun 21, 2020 4:45 PM PST

Improvements:

  1. UBO to QBO Synced Transactions Report is now available in the Report Center, under Others category.
  2. Accounts Receivable Aging Report now displays correct formatting for all amount columns.
  3. The Invoice Item Group Reports and the Undistributed Payments Report now display correct formatting for all amount columns.

Bug Fix:

  1. Laravel portal should now display correctly for ISPs without vPortal.

Web UBO 8.0.6.6 – Jun 17, 2020 4:57 PM PST

Improvement:

  1. Integrated Minerva IP TV service type for provisioning is now available in Web UBO.
  2. New service types are now implemented with a new approach and more centralized data storage.

Bug Fixes:

  1. Asset Tag is now displayed or hidden based on the Show Asset Tag option in Equipment Accounting Control settings.
  2. Logo is now uploaded without destroying its image dimensions in Forms Settings.
  3. History logs when updating the Auto-pay option for Portals are now added correctly.
  4. If the Primary Contact tab and Billing Contact tab are separated, the “Hidden on Invoices/Statements” option is now displayed only for the Billing Contact Tab.
  5. Clicking on the Account Manager option in the subscriber menu now displays the subscriber portal in a new tab.
  6. Manage dropdown in equipment now displays ssh, telnet, and winbox options.
  7. Arrow indicator is now added to the Payment Method dropdown.
  8. “Update default payment method” tooltip is now displayed when hovering on the radio button of the payment method.
  9. Previous months’ data for Visp Statements are now displayed correctly.
  10. MAC Address is no longer deleted in the Devices node when updating the speed limits of the internet service.
  11. Term dates error when invoicing a package is now fixed.

Java UBO 7.6.107 – Jun 16, 2020 10:25 PM PST

Improvements:

  1. Package Description is now displayed for prorate invoice items in the invoice PDF if the setting is enabled.
    • In addition, the package description is only displayed once in the invoice PDF for invoice items connected to the same package.
  2. If the Modern portal is being accessed and ISP already has a vPortal activated, subscribers of the ISP accessing the Laravel portal will now be redirected to the vPortal.

Bug Fixes:

  1. Invoicing for multiple packages is now consistent with the “create separate invoice line items for multiple instances of the same package.” option in Package Invoicing settings.
  2. | symbol is now supported in the password field.
  3. Assigned CPE Report now displays Count correctly if the table is filtered.
  4. App User column in Notes and History tab now displays an indicator that a ticket came from ServerPlus Issue Tracker.

Web UBO 8.0.6.5 – June 15, 2020 6:55 PM PST

Bug Fixes:

  1. Option to hide Pay My Bill in Account Manager is now available in Portal Settings.
  2. Invoice Date for Upcoming invoice should now be displayed correctly for bill start date on future invoices.
  3. NULL in ISP Address is now removed from PDFs.
  4. Subscriber username and password are no longer automatically filled out by LastPass.
  5. “Updating device speeds failed. AP did not respond.” error is now displayed when updating speeds of a device that returned no response or failed response.
  6. Deactivating an email service or alias service will now removed its instance in the database.

Web UBO 8.0.6.4 – Jun 8, 2020 8:45 PM PST

Bug Fixes:

  1. Filter field sorting is now arranged similarly to Java UBO.
  2. Changing billing cycle and selecting apply to next scheduled invoice option now displays the Upcoming invoice for existing packages correctly.
  3. Updating pricing for Legacy package via Items Manager now updates the package price.
  4. Online Signup Auto-pay option in Web UBO is now consistent with Java UBO.
  5. Refund days option is now increased up to 90 days, same with Java UBO.
  6. VPN Speed Limits tab is now hidden in Package Settings since VPN speed limits are already displayed under Speed Limits tab.
  7. Spacing in Other Website for My Visp Contact settings is now displayed correctly.
  8. Error on viewing invoice is now fixed.
  9. Spelling and line borders in Auto Actions Settings are now displayed correctly.

Web UBO 8.0.6.3 – Jun 4, 2020 3:58 AM PST

Bug Fixes:

  1. Clicking on the Check radio button in the Payments area now successfully updates the default payment method of the subscriber to Check.
  2. Term dates are now saved in the Item Description for prorate and full-term charges generated through adding legacy packages to subscribers.
  3. Adding a package and clicking Invoice Now will now add one instance of the package.

Java UBO 7.6.106 – Jun 3, 2020 9:04 PM PST

Improvements:

  1. Usage charges will now be added to the current open invoice for the current month. If none available, usage charges will automatically be added to a new invoice.
  2. Optimization changes for subscriber history items loading posted to live

Bug Fix:

  1. Extra spaces are now removed from the Account Number field in the ISP Payment window to avoid the invalid Account Number error.

Web UBO 8.0.6.2 – Jun 3, 2020 4:46 PM PST

Bug Fixes:

  1. Ticket Types UI now displays in Settings even if ticket types have no templates.
  2. Full-term charges that are generated upon signing up in vPortal are now based on the ISP’s billing settings and are now consistent with the displayed charges on vPortal signup.

vPortal 0.25 – Jun 2, 2020 5:59 PM PST

Improvements:

  1. Option to request subscribers to upload sim image and modem image attachment on vPortal signup is now available under Package Options.
    • Enabling these options will allow subscribers who are signing up in vPortal to upload images for their sim and modem.

Bug Fixes:

  1. “Email address unavailable” text is now displayed in vPortal Forget Password for subscribers with space saved as email address.
  2. Spaces and dashes in credit card numbers are now removed upon vPortal signup to avoid errors in subscriber signup.

Web UBO 8.0.6.1 – Jun 2, 2020 6:19 PM PST

Bug Fixes:

  1. Text for “Continue changing equipment type from ISP equipment to customer equipment” prompt is now updated.
  2. Clicking No in Continue changing equipment type prompt now resets the equipment form fields back to its original value.
  3. Billing Cycle and Status filter values can now be updated correctly.
  4. X button for Item Automation settings is now aligned with the dropdown options correctly.
  5. Restore/Cancel buttons in settings are now displayed consistently with other parts of Web UBO.
  6. Payment Distribution checkbox settings alignment is now corrected.

Java UBO 7.6.105 – Jun 2, 2020 5:30 PM PST

Improvements:

  1. Account Balance line is now removed from the Summary portion in the Payment Receipt and Memo PDFs.
  2. Credit cards with Token type are now excluded when checking for the “Any subscribers whose credit card has expired” trigger.

Bug Fixes:

  1. In the Subscriber Equipment tab, equipment fields are now displayed for parent Sim Card equipment labels.
  2. Apply UBB checkbox is now displayed as unchecked if value is 0.00 in DB.
  3. The Totals column in the Billing History Report can now be sorted correctly.

May 25, 2020 10:23 PM PST – Version 7.6.104

Improvement:

  1. Subscribers with ACTIVE Independent Email service is now available in UBO.
  2. Passwords with special characters are now displayed correctly in the Email merge fields.

Bug Fixes:

  1. Edit own Notes/Tickets/Attachments user right is now applied correctly for Notes in Notes & History tab.

May 17, 2020 8:59 PM PST – Version 7.6.103

Bug Fixes:

  1. Filters updated or created in Web UBO are now displayed correctly in Java UBO.
  2. Filter operators in Web UBO are now compatible with Java UBO and crons.
  3. Invoice Message validator is no longer triggered unless changes are made.

May 10, 2020 9:53 PM PST – Version 7.6.102

Improvements:

  1. After clearing the search field, the highlighted row is now displayed in the table without the need to scroll down or go to another tab.
  2. Average Revenue Per User Report now considers if the package of the subscriber has a custom pricing setup.

May 3, 2020 10:37 PM PST – Version 7.6.101

Improvement:

  1. Late Fee sub-conditions checkboxes are now independent of the default late fee condition, similar to paper invoice fee settings.

Bug Fixes:

  1. Auto-reset speed limits auto action is now available when speed limits for the Internet service have been modified.
  2. Highlighting focus in MAC is now disabled for Make, Model, Description to avoid the funky typing reset behavior.
  3. Typing detection in the IP Address field is now improved to avoid the funky cursor behavior.
  4. If “Merchant Processing Optional” user right is unchecked, “Process Payment Now” checkbox now continues to be checked and disabled even after posting a payment that unsuspends a subscriber.

New updates as of May 5, 2020 10:51 PM PST:

  1. Company Name is now the name displayed as the sender name when sending emails from UBO only if it matches the email addresses provided in the My Visp settings.
  2. Include inactive/prospect subscribers checkbox is now available in the Customer Mailing List report.

Apr 26, 2020 9:18 PM PST – Version 7.6.100

Improvements:

  1. View Credit Card Reports user right is now checked when accessing the Customer Cards Without Tokens reports.
  2. Clicking Report Center will now open one instance of the window.
  3. Date Chooser is now displayed for reports under the FCC category in the Reports Center. By default, the report date is set to the current month.

Apr 19, 2020 10:53 PM PST – Version 7.6.99

Improvements:

  1. “Any subscriber whose internet hotspot service will end in 10 days” trigger is now available in UBO.
  2. Edit Package right now includes Package Pricing and Package Auto Actions in the Subscriber Packages tab.
  3. Users can now choose “Account No” and “Parent Account No” for the TV service account.
    • If “Parent Account No” is selected, the user can choose an existing TV service account Account No as the parent and the duplicate Account No restriction will be ignored.
  4. The “Disable limits on this service.” option is now available in the Usage-based Billing under the Internet service of the Subscriber Packages tab.
    • If checked, the subscriber Internet service’s Usage limits will be set to “unlimited”.
    • This option is automatically checked when the Internet service is activated and the package has default bypass settings checked in the Usage-based Billing under Packages of the Settings window.
  5. The package auto action option, “Auto-Reset → Usage Limits”, is now available under Package Auto Actions of the Subscriber Packages tab.
    • If set, the Usage Limit settings of the subscriber Internet service with customized Usage Limit settings will reset to follow the package default settings after the days specified in the auto action.
    • The Auto-Reset Speed Usage Limit setting is now automatically added when the Internet service is activated and the package has default bypass settings set.

Bug Fixes:

  1. Invoice items transitioned from quote items now follow the rate updated in the quote.
  2. Invoice Day, Invoice Due Day, Term Start Day, and Auto-pay Day filter conditions now have a consistent “Last Day” filter value option.
  3. Aging ranges in Accounts Receivable Aging Report now follows days count instead of the end of month count.

Apr 14, 2020 10:35 PM PST – Version 7.6.98

Improvements:

  1. Error prompt is now updated to display a timeout reason if the server was down upon adding an attachment.
  2. Terms of Use option is now displayed in the Online Signup Settings for ISPs who are using vPortal.

Apr 6, 2020 6:28 PM PST – Version 7.6.97

Bug Fixes:

  1. Adding a ticket to a newly added subscriber will now create the ticket to that subscriber.
  2. “Terms: (unchecked)” is now displayed in the history log if the Generate Term is unchecked upon adding the package.
  3. Usage trigger and usage report now consider if a device was either deleted or moved.

Mar 29, 2020 10:46 PM PST – Version 7.6.96

Bug Fixes:

  1. When adding a new subscriber, entered payment details are no longer saved if the payment method is not selected.
  2. Updating Equipment Tab will no longer remove the saved credit card and eCheck data in the billing options tab.
  3. By default, Maximum Contractual Downstream Bandwidth (Business/Government) and Maximum Contractual Upstream Bandwidth (Business/Government) are now displayed when loading the FCC Broadband Deployment report with an end date before July 1, 2019.

New updates as of Mar 31, 2020 8:29 PM PST:

  1. Users can now add credit card token to subscribers without the “Unable to update. No records returned!” error.
  2. Fixed Broadband Subscription by Block report should now display values as expected.

Mar 25, 2020 6:06 PM PST – Version 7.6.95

Bug Fixes:

  1. Sync to existing term is now restored when adding another instance of a package to non-monthly subscribers.
  2. Exception is now fixed when adding a new subscriber using a multi-ISP app user.
  3. Usage from login attempts of the account is no longer included in the Usage Reports.
  4. The current IP Address of the user is now displayed in the IP access error message.

Mar 17, 2020 10:30 PM PST – Version 7.6.94

Improvement:

  1. Optimization code fixes applied to Cash Flow Report and Payments Received Report.

Bugs:

  1. Token URL is now regenerated for Router equipment to avoid errors in accessing the Manage Router page. Also, prompt is now displayed if there are errors generating the token URL instead of displaying the Windows Explorer.
  2. Display tax in 2 decimal places option is now saved in the Report Snapshot setting.

Mar 9, 2020 9:44 PM PST – Version 7.6.93

Improvements:

  1. Customer ID is now displayed in payment and memo PDFs.
  2. By default, the Send email checkbox is now unchecked in the Add Package window. For those who wish to have it checked by default, you may contact VISP to assist you.
  3. IP Address column is now available in the Subscriber MAC Addresses Report.
  4. Display Tax in 2 decimal places option is now added to the Billing History Report.

Bug Fixes:

  1. Recurring custom line items are now prorated correctly.
  2. Fully paying a partially paid invoice will now close the invoice for ISPs with a checked “Automatically close invoices when it is Paid Up” option.
  3. Billing email is now maxed out to 75 characters in the portal view of the invoice/payments.
  4. Invoice logo in portal now follows 100px max-height and auto-width or 300px max-width and auto-height.

Mar 2, 2020 8:50 PM PST – Version 7.6.92

Improvements:

  1. Triggers to send an email when a package is unsuspended and when a package is reactivated are now available.
  2. UBO now supports Jamaica country code.
  3. Send Email option in Add Package window is now checked by default upon adding a subscriber’s first package.

Bug Fixes:

  1. When the first instance of the recurring custom invoice item is deleted/voided, the recurring date of the voided item is followed.
  2. Tax generated when creating the setup fee quote item is now consistent with the behavior when creating the setup fee invoice item.

Feb 18, 2020 9:04 PM PST – Version 7.6.91

Bug Fixes:

  1. When sending a mass email template, prompt now displays the correct number of checked subscribers who will receive the email.
  2. Changes in text formatting through Mass Email editor buttons will now enable Save and Save As buttons.
  3. Merge Fields list in Mass Email now displays custom fields of the selected ISP instead of all ISPs.

New updates as of Feb 26, 2020 9:52 PM PST:

Improvements:

  1. Cash Flow Report now includes Custom Fields 1 to 4 columns.
  2. In FCC Broadband Deployment Report, Maximum Contractual Downstream Bandwidth (Business/Government) and Maximum Contractual Upstream Bandwidth (Business/Government) columns are now hidden, by default. Also, filename on export is now shortened.

Bug Fixes:

  1. Exclude subscribers that had a zero balance in the last X days(s) behavior for adding late fee now considers the subscriber’s balance within the last X days instead of only on the Xth day.
  2. Quote should now display without errors for items with single quote symbol (‘).

Feb 12, 2020 8:13 PM PST – Version 7.6.90

Improvements:

  1. “Auto Suspend x Days after invoice generation, if past due” now supports up to 120 days.
  2. Selected recurring prorate option is now displayed in the subscriber history.
  3. UBO-QBO Balance Summary report, under Others Category, is now available to all ISPs with QBO integration enabled.

Bug Fix:

  1. Generating invoice terms now ignores any voided invoice.

Feb 3, 2020 8:22 PM PST – Version 7.6.89

Improvement:

  1. The “Include First Name and Last Name” option is now applied to the PDF versions of the Statements, Debit Memos, Credit Memos, and Payments.

Bug Fixes:

  1. Subscribers with complete data but with “conflict” and “incomplete” terms in their custom fields have been excluded from the “Only Alerts” filter. The list now only shows red subscribers.
  2. Status changes should now work as expected if 0 days is selected for changing status to Due.
  3. Usage report for subscribers of ISPs on Smartsession should now be added to the invoice if the usage report in the invoice is enabled.

New updates as of Feb 5, 2020 9:22 PM PST:

  1. Additional optimization is applied to the auto action script.
  2. City column is now available in the sub-details of the Sales Tax Liability Report.
  3. Authenticated Devices column is now displayed in the Internet and Internet Hotspot Service MAC Address Report if the “only display services with multiple devices authenticating the same username” option is checked.

Jan 29, 2020 9:06 PM PST – Version 7.6.88

Improvements:

  1. Custom Field now has a new “Text Paragraph” type where users can enter longer text like paragraphs into the custom fields.
  2. Internet and Internet Hotspot Service MAC Address Report now has “Only display services with multiple devices authenticating using same username” option.
  3. “Auto Suspend x Days after invoice generation, if past due” now supports up to 100 days.
  4. Email Reminder is now renamed to Email Template in the Subscriber menu. Also, templates created in the Email Subscriber window will no longer be saved if it matches an existing template with the same subject.

Bug Fixes:

  1. Auto-login in Google Calendar should now work as expected.
  2. Negative percent rates are now displayed correctly.
  3. Sending of usage-triggered templates now matches with the usage of the subscriber as displayed in the usage report.
  4. Saisei error is now skipped when moving services from one package to another.
  5. When adding a new subscriber, clicking a subscriber in the main table is temporarily disabled until the subscriber is successfully added.

Jan 20, 2020 8:45 PM PST – Version 7.6.87

Improvements:

  1. When subscriber auto action is selected to not overwrite package auto actions, a subscriber history log is now added.
  2. Selection in the changes prompt for custom billing in Settings is now saved in the ISP history logs.
  3. Auto-suspend details when adding a custom recurring item is now displayed in the subscriber history log.
  4. Package password update portion in the Update Password page is now hidden If Packages is unchecked from the Account Manager settings in UBO.

Bug Fixes:

  1. Invoice Item Group Report Report 2 now displays quantity sub-details correctly.
  2. Custom package name is now used for setup fee and prorate invoice charges generated through UBO.

Jan 6, 2020 9:03 PM PST – Version 7.6.86

Improvements:

  1. Add Packages, Edit Packages, and Delete Packages user rights are now separated from the Edit Subscribers user right and can now be modified individually.
  2. Package Upgrade request/modification/cancellation email sent to the ISP now displays “Account Manager ” as the From detail.
  3. If an ISP is already using vPortal as the default subscriber portal, unrelated Portal nodes are now hidden in the Settings.
  4. History log is now added when a new tax is created in the Settings window.
  5. Ticket ID is now searchable in the Notes & History tab.
  6. Late Fee is now set to None for new subscribers if default late fee is unchecked. Also, if the user clicked “Apply” and the “By default” checkbox is unchecked, the late fee setting for the selected subscribers will be updated to “None”.

Bug Fixes:

  1. The minimum width for Site Equipment panel in Equipment Manager is now adjusted to prevent components from hiding.
  2. FCC 477 column headers are now excluded when exporting to CSV to avoid errors during upload.
  3. FCC 477 column names have been updated to match with the FCC standards. Also. max download values should now display correctly.

Dec 15, 2019 9:09 PM PST – Version 7.6.85

Improvements:

  1. Subscribers with ACTIVE Dish Network service Report now displays balance total and can now be filtered by subscriber status.

Bug Fixes:

  1. Fresnel chart for subscribers with no equipment should now display in the Mapping page.
  2. History log when updating Site Location for Site Equipment is now displayed correctly.
  3. Google Calendar in 64-bit Java UBO app should now auto-login without a captcha by default.

Dec 10, 2019 9:25 PM PST – Version 7.6.84

Improvements:

  1. Active Custom Fields Report is now available in UBO. The report will display all activated custom fields in UBO and have an option to group totals by the selected custom field.
  2. Email Subscriber user right is now separated from the Produce Mass Email user right.

Bug Fixes:

  1. Ticket and Schedule Manager back-end code is now cleaned up.
  2. If subscriber location id is blank, the Account Manager Upgrade list is now filtered using package location ID if both the “Use subscriber’s location ID to filter the upgrade package list” and the “use the location ID of the currently subscribed package to filter upgrade the package list.” is checked.

 

Dec 9, 2019 8:26 PM PST – Version 7.6.83

Improvements:

  1. Currency is now displayed in the excess charge per Gigabyte/Megabyte option in Usage-based billing settings.
  2. Custom Package Name is now displayed in the prorate charges generated when unsuspending a package.
  3. Combined user rights are now broken down into different user rights. In addition, new “Delete Notes/Tickets/Attachments” user right is now added to UBO.
  4. Email Subscriber is now linked to Produce Mass Email user right.

Bug Fixes:

  1. Hibernated package will now take precedence than suspended package status in determining the status of the subscriber.
  2. Country code is now passed to IPPay for Saint Kitts and Nevis ISPs.

Dec 2, 2019 9:24 PM PST – Version 7.6.82

Improvement:

  1. History log is now added when updating Auto Action in Settings. Also, adding of history log when updating auto actions in the lower tabs is now improved.

Bug Fixes:

  1. Tax exempt option of the subscriber is now applied when adding custom invoice items.
  2. Login time display for “Online now” in the Usage Statistics Report is now updated if the latest disconnect time is later than the login time.
  3. The Amount label in the ISP Payment window will now display a red mediator when the amount is equal to 0.00.

Nov 24, 2019 9:12 PM PST – Version 7.6.81

Bug Fixes:

  1. UBO now restricts saving blank condition filters, usually happens when a user removes the last filter condition. Also, mass mail script will now be restricted from sending email templates with broken filter conditions to subscribers.
  2. Credit card encoding for ISPs with Oriental Bank merchant is now updated to avoid issues when adding or updating credit card data.
  3. Zip Code/Postal Code formatting when sending to merchants is now improved to avoid invalid errors.

New updates as of Nov 26, 2019 9:25 PM PST:

  1. Subscribers with ACTIVE Dish Network service Report now displays subscribers uniquely and displays Account Number, Set Top Box, and Package Setup Date columns as sub-details of the subscriber.
  2. Packages that an Account is Subscribed to Report now displays the Current Balance of the susbcriber.

Nov 19, 2019 8:10 PM PST – Version 7.6.79

Improvements:

  1. Statement message area in PDF is now adjusted to avoid adding an extra page.
  2. Packages that an Account is Subscribed to Report now has Subscriber Count and Package Count totals summary.
  3. Customer ID, Status, Balance columns are now added to Subscribers with ACTIVE Dish Network service Report.

Bug Fixes:

  1. UBO cache is now cleared when encountering errors in loading the main table on login.
  2. Statement Period used in Email Subscriber window is now based on the user preference instead of the default statement period.
  3. Copy from Subscriber Primary Contact now works even if all of the billing contact fields are blank.

Nov 11, 2019 8:56 PM PST – Version 7.6.78

Bug Fixes:

  1. Filters in mapping are now improved so that only the subscribers that match the selected filter conditions will be displayed.
  2. Visp payment status is now reloaded even if the app user does not restart UBO.
  3. Choose Columns now displays fields that were previously missing.

Nov 6, 2019 8:57 PM PST – Version 7.6.77

Improvements:

  1. Active Subscribers Report now includes Active Packages column which displays the active packages of the subscriber at that certain period.
  2. For Quickbooks Online in the Settings window, disclaimer text is now added and “Beta” label is now removed.
  3. Asterisk is now displayed when the label is turned to red for incomplete errors to assist app users with color vision deficiency.

Bug Fixes:

  1. If “includes notes on print” is the only update in a ticket, the ticket notification email will not be sent.
  2. When adding new packages, the term end date is now synced to existing prorate or package items instead of custom recurring items.

Oct 22, 2019 11:00 PM PST – Version 7.6.76

Improvements:

  1. The API key used for mapping is now updated.
  2. Character limit is now increased to 100 for equipment Make, Model, and Description fields.

New updates as of Oct 28, 2019 10:20 PM PST:

  1. Active Subscribers Report is now available in UBO. It displays subscribers who have active services, within a given date range.
  2. Assigned CPE Report now contains AP and SSID columns.
  3. If an ISP does not have Google Calendar integration enabled, Ticket and Schedule Reports will automatically adjust the date checked from the scheduled start date of a ticket to the added date of the ticket.

Oct 15, 2019 9:27 PM PST – Version 7.6.75

Bug Fixes:

  1. Printing a ticket with a deleted ticket type should now display PDF without errors. Also, a reminder is now displayed when deleting a ticket type to inform that a ticket type is still being used by several tickets.
  2. Extra digits for equipment location coordinates are now trimmed to remove the system sound played when clicking on a subscriber in the UBO main table.
  3. When exporting FCC data to CSV, column headers are now removed. Also, values for Residential column in FCC Deployment Report now display correct data.

Sep 24, 2019 9:25 PM PST – Version 7.6.74

Improvements:

  1. Additional custom fields columns are now available for display in the main table.
  2. Last selected Separate Billing Contact option in the Add New Subscriber window is now remembered.

Bug Fixes:

  1. Welcome Letter is now sent successfully after selecting the option on adding a package if there exists a duplicate template name.
  2. Package invoice item term dates are now calculated correctly when adding a new package to a non-monthly subscriber with multiple terms billed and “Include prorate as part of term for terms longer than one month” as the selected prorate option.
  3. Recurring custom invoice item should now display only one instance when a new invoice is generated for a package recently unsuspended.
  4. History log with error response is now added when there is an error upon adding or updating a credit card using the Account Manager.

New updates as of Oct 1, 2019 10:06 PM PST:

Improvements:

  1. Ticket notification email now displays an improved email subject and the changes that were made to the ticket in the email content.
  2. IP Address, Static IP, Description columns are now added to the Internet and Internet Hotspot MAC Address Report.

Bug Fixes:

  1. Billing a suspended/inactive package prompt now includes checking of the ISP’s prorate setting when displaying the bill options.
  2. Recurring line items are now added correctly when unsuspending a package.
  3. Credit card Payment Express field values are now updated correctly when the user directly updates the existing card.
  4. Additional checker is now added to the UBO back-end which will verify if a newly added device is over the maximum limit of MACs allowed to connect.
  5. Zip validations in Account Manager now matches the validations in UBO.

Sep 18, 2019 9:26 PM PST – Version 7.6.73

Improvement:

  1. Subnet Mask, Gateway, and Port fields are now available for Fiber Circuit service.

Bug Fixes:

  1. When the Zabbix Monitoring is not responding, clicking on the main table will now work as expected.
  2. Checking “Create separate invoices for each term” option when adding a package with a backdated invoice date should now work as expected.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Sep 10, 2019 10:01 PM PST – Version 7.6.72

Improvement:

  1. EC$ currency is now displayed in UBO (except for Visp Payments Settings) for ISPs from Saint Kitts and Nevis.

Bug Fix:

  1. Visp notification emails are now sent without errors if ISP has remote mail server setup.

Sep 9, 2019 9:56 PM PST – Version 7.6.71

Features and Improvements:

  1. UBO and subscriber portals now support Saint Kitts & Nevis ISPs.
  2. Package name now allows / ( ) $ symbols.
  3. Package Information report now displays the Package Type column.

Bug Fixes:

  1. Report Snapshot for the 1st day of the month with a date range of last day of the previous month should now send without errors
  2. Tech ID 50 is now displayed correctly in FCC 477 – Fixed Broadband Subscription report.

Sep 2, 2019 10:20 PM PST – Version 7.6.70

Improvements:

  1. Credit card is now renamed to Card or Credit/Debit Card in Account Manager.
  2. Tax breakdown label is now removed in the Invoice view and invoice PDF.
  3. Tax amount in the tax breakdown is now displayed in 2 decimal places.

Aug 28, 2019 10:07 PM PST – Version 7.6.69

Bug Fixes:

  1. Phone numbers are now displayed when a subscriber is typing in the Signup page, accessed through Chrome mobile app.
  2. Merged Statement PDF for queued statements now displays statement of subscribers correctly.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. $0.00 excess charge for Usage-based billing is now accepted.
  2. When the option to show subscriber usage in invoice is unchecked and the excess charge is set to $0.00, excess usage invoices will not be generated.

Aug 18, 2019 9:22 PM PST – Version 7.6.68

Bug Fixes:

  1. Option to apply the future invoices prompt will now only display if the recurring invoice item of the item being updated is not deleted.
  2. Custom package name is now used when displaying the invoice item in the invoice PDFs.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Aug 12, 2019 7:39 AM PST – Version 7.6.67

New Features:

  1. Option to classify a package type as residential or business is now added to the Package Settings.
  2. FCC 477 reports are now updated to use the package type classification of the package when generating the report.
  3. In addition, both FCC 477 reports now have Tech_50 (Fiber) and Tech_70 (Wireless) options.
    • When uploading the CSV export of the reports, make sure to check the appropriate option to avoid errors in uploading.

Bug Fix:

  1. New set of identified code exceptions encountered when using UBO are now fixed.

New updates as of Aug 13, 2019 7:03 PM PST:

  1. Mass Email code script is optimized to speed up sending of mass emails to subscribers.
  2. Tax exemption setting for Wireless usage is now considered when applying a tax setting to the invoice item.
  3. New Feature: Account Manager Login History (Date Bound) Report is now available under Notes and History report category in UBO. It contains a list of all successful and failed login attempts of subscribers in the Account Manager.

New updates as of Aug 14, 2019 9:30 PM PST:

  1. Package with ‘ symbol can now be deleted.
  2. FCC 477 report now displays the list of packages without internet and fiber speed limits without breaking the report. However, ISP needs to set the speed limits of those listed to include them in the report.
  3. Missing confirmation email is now sent to the From email when the mass email template is sent successfully to the subscribers. Also, missing username of the app user who sent the mass email is now displayed in the subscriber history log.

Aug 5, 2019 9:23 PM PST – Version 7.6.66

Bug Fixes:

  1. Google verification for a technician email address is now updated to use OAuth 2.0.
  2. Last 10 login attempts based on username search found in the Login report is now optimized to load data faster.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. “Source” field on Primary Contact now suggests existing Source values while typing.
  2. Failed account manager login attempts are now added to the subscriber history log if the username entered matches that of the subscriber.
  3. Predefined ticket types can now be deleted in the Settings window.

Jul 24, 2019 10:37 PM PST – Version 7.6.65

Bug Fixes:

  1. Option to show and hide text in the login password field is now available in Account Manager.
  2. Custom field columns in the main table now follows alphanumeric sorting.
  3. Ticket and Schedule Manager now displays only one instance, instead of multiple instances which caused the TSM to crash.
  4. “Yes, bill now with prorate.” option is now hidden when reactivating a hotspot service.

New updates as of Jul 30, 2019 9:46 PM PST:

  1. When transitioning a non-recurring custom quote item to an invoice item, the item is now added to the invoice with the same invoice date as the start date of the quote item if “Add to the current open invoice” option is selected.
  2. If the username entered in the Forget Password field matches the username of the subscriber, all of the subscriber’s saved email addresses that have at least one checked email type will now receive the reset password email.
  3. Changes in support site are now saved successfully if no errors are found.

Jul 23, 2019 8:52 PM PST – Version 7.6.64

Bug Fixes:

  1. Update Recurring Item prompt now deletes the recurring item if “Apply to this invoice and future invoices” option is selected. Also, deleting a paper invoice fee or a past due protection fee will now continue deleting without displaying the Update Recurring Item prompt.
  2. Deleting a subscriber with Hostopia status of “Domain is queued for deletion” will now be deleted in UBO successfully.

New Features and Minor Improvements:

  1. Option to include service term dates on PDF invoices and on the Account Manager is now added to UBO Settings, under Accounting Controls of Billing tab.
  2. Oriental Back payment processing timeout is now increased to 5 seconds.
  3. Activating an LTE SIM service will now sync the customer name and address to Breezeview server (Telrad). Also, deactivating the service will remove the customer data in Telrad.

Jul 15, 2019 9:57 PM PST – Version 7.6.63

Bug Fixes:

  1. Option to create a separate invoice for prorate and setup fee is now considered when transitioning a quote to an invoice.
  2. Sending and attaching a file with space as the first character of the filename are now trimmed to prevent errors.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvement:

  1. Spanish invoice labels are now available for Panama ISPs.

New updates as of Jul 16, 2019 9:41 PM PST:

  1. In the Usage page of the Account Manager, “Bandwidth Usage” is now renamed to “Usage Data” and is now displayed above the Hourly Usage chart.
  2. Usage data and hourly usage charts in Account Manager should now be consistent with the Subscriber Usage Report.

Jul 10, 2019 9:12 PM PST – Version 7.6.62

Bug Fixes:

  1. Ticket and Schedule Manager will now load tickets based on the checked filters.Checking or unchecking a ticket status filter will now reload the TSM with the ticket details of the checked filters.
  2. Ticket type templates with messed up span tags will now be displayed correctly after saving.
  3. Unsuspending a package with a future bill start date will now generate invoice items only if the package is already invoiced.
  4. New set of identified code exceptions encountered when using UBO are now fixed.

Jul 8, 2019 9:53 PM PST – Version 7.6.61

Bug Fixes:

  1. Updating a package service from Internet to Internet Hotspot service now update pricing data correctly.
  2. Invalid and expired credit card in ISP Auto-pay settings is now validated only when ISP has Credit Card as the default payment method selected.
  3. Daily usage graph in Account Manager is now based on the start date of the usage.
  4. Subscriber Summary Report will now display as expected.
  5. For package-based ISPs, debit memos are now considered when calculating for the payment amount to be processed on auto-pay.
  6. Minimum window size for Add/Edit Tax window is now adjusted to display all items.

Jul 1, 2019 9:27 PM PST – Version 7.6.60

Bug Fixes:

  1. Term dates of quote items are now generated correctly when term end date is synced to existing invoice items..
  2. UBO now takes authority for equipment data with Zabbix integration.
  3. Null hibernation dates now display as “At the end of term” option.
  4. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. Build number is now added to the UBO title bar.
  2. Spaces and text alignment are now adjusted for Package List w/ Info (All Info) ticket merge field value.
  3. Signup and Account Manager can now support Panama ISPs.

Jun 24, 2019 9:47 PM PST – Version 7.6.58

Bug Fixes:

  1. For subscribers with both an email address and SMS address as the To recipient, attachments can now be viewed when accessing the email address.
  2. Tax Criterion breakdown now separates the criterion by name and percent rate in the Tax Criterion summary of the Sales Tax Liability Report.
  3. Adding/updating/deleting a ticket will now refresh the ticket and not the whole ticket table.

New Feature and Minor Improvements:

  1. VPN service has been added and users can now add them to packages and activate instances in subscriber accounts.
  2. CPE status in main table and equipment manager should now update real-time.
  3. Adding a new ticket through TSM should now reload the list of tickets in the Print Ticket Summary sub menu under Subscriber Reports.
  4. Font size is now consistent for data displayed for the “Package List w/ Info (All Info)” ticket merge field.

Jun 18, 2019 9:47 PM PST – Version 7.6.57

Bug Fixes:

  1. Closing an invoice when the total invoice amount is fully paid now works as expected if option to “close invoices when it is Paid Up” is checked.
  2. Routing number field validation in Payment Reminders is now consistent with the same field in Billing Options Tab.

Jun 17, 2019 9:52 PM PST – Version 7.6.56

Bug Fixes:

  1. Optimization changes are now added to main table and TSM. Also, selected subscriber in the main table should now display details in the lower tabs consistently.
  2. Oriental Bank record for existing cards are now replaced when the card is updated in UBO instead of adding a new record in Oriental Bank.
  3. In the Packages tab, Hibernate button displayed in the popup menu now displays disabled with the reason displayed in the tooltip if the button is intended to be disabled.
  4. New set of identified code exceptions encountered when using UBO are now fixed.

Jun 04, 2019 9:25 PM PST – Version 7.6.55

Bug Fixes:

  1. Adding an item with same name of an inactive item will now reactivate the inactive item and save the new details of the item.
  2. Sorting phone number columns in main table is now working as expected.

Minor Improvement:

  1. History logs are now added when adding, updating, or deleting presign-up locations in ISP Settings.

New updates as of Jun 10, 2019 9:57 PM PST:

  1. “Automatically send this report” checkbox can only be unchecked while the Report Snapshot menu is hidden.
  2. FCC Fixed Broadband Subscription will now display for ISPs with special characters in the subscriber data.

Jun 03, 2019 9:45 PM PST – Version 7.6.54

Bug Fixes:

  1. Sync button in the Statements tab has been updated so that the payment distributions in QBO (outside the sync feature) are overwritten and UBO and QBO have consistent distribution data. However, it only works if the Automatically apply credits, Automatically invoice unbilled activity, and Automatically apply bill payments settings have been disabled in QBO.
  2. Adding an item with same name of an inactive item will now reactivate the inactive item.
  3. Attachments are now removed from the email when it is sent as an SMS.
  4. For the Account Manager mobile view, the navigation bar now displays without covering the content of the page. Also, the navigation bar will now auto-close for netscape browser user agents.

Minor Improvement:

  1. Payment email sent to ISPs when a subscriber pays online will now display username as the email subject, instead of a username and domain displayed as an email address. Domain and subscriber email address is now added to the email content.

New Feature:

  1. Report snapshot is now available. Users can now set a a predefined schedule to receive a snapshot of the report they want.

May 21, 2019 9:39 PM PST – Version 7.6.53

Bug Fixes:

  1. QBO Customer ID duplicate error is now fixed.
  2. Remembering Process Payment Now options are now working as expected in the Receive Payment window.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

May 13, 2019 9:54 PM PST – Version 7.6.52

Bug Fixes:

  1. Payment Reminders in Settings are now consistent with the stored settings in Visp Limited and Visp US.
  2. Auto-pay settings in Payment Reminders are now saved correctly if an ISP is both under Visp Limited and Visp US.
  3. Static IP update history log has been corrected to reflect the correct action.

New updates as of May 19, 2019 10:35 PM PST:

  1. Blank Contact Us Phone number and Email address will now hide the contact message in the Forget Password of the Account Manager.
  2. Access Controller filter condition is now checked correctly when sending scheduled mass emails.
  3. Payment distribution will only proceed if the invoice belongs to the customer of the payment posted.

May 13, 2019 9:54 PM PST

Bug Fixes:

  1. Payment Reminders in Settings are now consistent with the stored settings in Visp Limited and Visp US.
  2. Auto-pay settings in Payment Reminders are now saved correctly if an ISP is both under Visp Limited and Visp US.
  3. Static IP update history log has been corrected to reflect the correct action.

New updates as of May 19, 2019 10:35 PM PST:

  1. Blank Contact Us Phone number and Email address will now hide the contact message in the Forget Password of the Account Manager.
  2. Access Controller filter condition is now checked correctly when sending scheduled mass emails.
  3. Payment distribution will only proceed if the invoice belongs to the customer of the payment posted.

Mar 10, 2019 9:39 PM PST

Mar 10, 2019 9:39 PM PST

Bug Fixes:

  1. eCheck refund functionality is now available in UBO for ISPs using Authorize.net merchant.
  2. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. FSAN column is now available in the Subscribers with ACTIVE Fiber Circuit service report.

May 08, 2019 10:37 PM PST – Version 7.6.51

Bug Fixes:

  1. Masking of eCheck account number now matches the number of characters for the eCheck account number. Also, Pay Now account number limit is now removed.
  2. Credit Card details can now be updated in the Payment Reminders of the Settings window.

May 08, 2019 10:37 PM PST

May 08, 2019 10:37 PM PST

Bug Fixes:

  1. Masking of eCheck account number now matches the number of characters for the eCheck account number. Also, Pay Now account number limit is now removed.
  2. Credit Card details can now be updated in the Payment Reminders of the Settings window.

May 07, 2019 10:10 PM PST – Version 7.6.50

Bug Fixes:

  1. eCheck account number in Settings is now masked after saving. Also, routing number and account number in Settings are now validated as expected.
  2. Usage reports now display data correctly for ISPs with devices in and not in SmartSession.
  3. In the Account Manager, Submit button is now automatically clickable when typing or pasting in the Username field of the Forget Password popup. [Posted on May 6, 2019 11:06 PM PST]

New Feature:

  1. Telrad integration is now available in UBO.

May 07, 2019 10:10 PM PST

May 07, 2019 10:10 PM PST

Bug Fixes:

  1. eCheck account number in Settings is now masked after saving. Also, routing number and account number in Settings are now validated as expected.
  2. Usage reports now display data correctly for ISPs with devices in and not in SmartSession.
  3. In the Account Manager, Submit button is now automatically clickable when typing or pasting in the Username field of the Forget Password popup. [Posted on May 6, 2019 11:06 PM PST]

New Feature:

  1. Telrad integration is now available in UBO.

Apr 29, 2019 9:50 PM PST – Version 7.6.49

New Feature:

  1. Subscriber Service Speed Limits Report is now available under Packages and Services reports category.

Minor Improvements:

  1. A history log is now added when updating additional custom fields and default access IPs in the Settings window.
  2. Pedestal # field in the Fiber Circuit service now accepts at most 10 alphanumeric characters and leading 0s.

Apr 29, 2019 9:50 PM PST

Apr 29, 2019 9:50 PM PST

New Feature:

  1. Subscriber Service Speed Limits Report is now available under Packages and Services reports category.

Minor Improvements:

  1. A history log is now added when updating additional custom fields and default access IPs in the Settings window.
  2. Pedestal # field in the Fiber Circuit service now accepts at most 10 alphanumeric characters and leading 0s.

Apr 22, 2019 9:29 PM PST

Apr 22, 2019 9:29 PM PST

Bug Fixes:

  1. Package details can now be updated for packages with a parentheses character in the package name.
    • Since parentheses are still restricted characters for the package name, users will not be able to update a package name if the updated name still has parentheses characters.
  2. Start time in PST will now be displayed in the confirmation email history log.
  3. Request Upgrade emails are now sent to the ISP’s billing email as expected for requests from subscribers with multiple email addresses.
  4. Invoice Item Group Report 2 (Date Bound) Quantity list now displays the subscriber list correctly.
  5. New set of identified code exceptions encountered when using UBO are now fixed.

 

Minor Improvements:

  1. An ISP history log is now added when updating the mass email template name.
  2. ISP billing main phone is now displayed in the tooltip when trying to update a credit card token in Account Manager.
    • If there is no saved billing main phone, the ISP’s primary main phone will be used.
  3. Services in the Packages tab are now sorted correctly based on the service label, where active services are sorted first.

New updates as of Apr 23, 2019 9:00 PM PST:

  1. Saving credit card or eCheck data for subscribers will now work as expected.
  2. The Customer ID column is now added to the subscriber list when clicking on the item quantity in the Invoice Item Group Report.

Apr 22, 2019 9:29 PM PST – Version 7.6.48

Bug Fixes:

  1. Package details can now be updated for packages with a parentheses character in the package name.
    • Since parentheses are still restricted characters for the package name, users will not be able to update a package name if the updated name still has parentheses characters.
  2. Start time in PST will now be displayed in the confirmation email history log.
  3. Request Upgrade emails are now sent to the ISP’s billing email as expected for requests from subscribers with multiple email addresses.
  4. Invoice Item Group Report 2 (Date Bound) Quantity list now displays the subscriber list correctly.
  5. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. An ISP history log is now added when updating the mass email template name.
  2. ISP billing main phone is now displayed in the tooltip when trying to update a credit card token in Account Manager.
    • If there is no saved billing main phone, the ISP’s primary main phone will be used.
  3. Services in the Packages tab are now sorted correctly based on the service label, where active services are sorted first.

New updates as of Apr 23, 2019 9:00 PM PST:

  1. Saving credit card or eCheck data for subscribers will now work as expected.
  2. The Customer ID column is now added to the subscriber list when clicking on the item quantity in the Invoice Item Group Report.

Apr 10, 2019 9:40 PM PST

Apr 10, 2019 9:40 PM PST

Bug Fixes:

  1. Receiving multiple TR069 managed router type equipment should now continue as expected without crashing UBO.
  2. Print in My Visp Statement now displays the Statement PDF without errors.
  3. For 32-bit Java users, PDFs are now automatically displayed in the default browser if default PDF viewer is not Adobe or Foxit.

Minor Improvements:

  1. Critical and Optional updates are now identified when displaying the Update button in UBO.
    • If a new update is critical, the Update button will automatically replace the Enter button. Otherwise, the Update button will simply display beside the Enter button.
  2. Stored username list in the Login window can now be viewed when clicking on the Username field or pressing down arrow in the keyboard.

Apr 10, 2019 9:40 PM PST – Version 7.6.47

Bug Fixes:

  1. Receiving multiple TR069 managed router type equipment should now continue as expected without crashing UBO.
  2. Print in My Visp Statement now displays the Statement PDF without errors.
  3. For 32-bit Java users, PDFs are now automatically displayed in the default browser if default PDF viewer is not Adobe or Foxit.

Minor Improvements:

  1. Critical and Optional updates are now identified when displaying the Update button in UBO.
    • If a new update is critical, the Update button will automatically replace the Enter button. Otherwise, the Update button will simply display beside the Enter button.
  2. Stored username list in the Login window can now be viewed when clicking on the Username field or pressing down arrow in the keyboard.

Apr 09, 2019 10:45 PM PST – Version 7.6.46

Bug Fixes:

  1. Growth Report Total Summary now displays total amounts correctly in its respective column.
  2. Email Reminder pop-up list menu now closes when the Email Reminder menu item is no longer displayed.
  3. Privacy Policy link can now be edited in the Portals Settings window.
  4. Print House request is now added to the queue after adding funds in the Print window.
  5. Server limit for uploading attachments is now increased up to 16mb.
  6. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. Usage Report for Internet Service report now identifies the First Name and Last Name columns correctly.
  2. Package details can now be updated for packages with a $ character in the package name.
    • Since $ is still a restricted character for the package name, users will not be able to update a package name if the updated name still has a $ character.

Apr 09, 2019 10:45 PM PST

Apr 09, 2019 10:45 PM PST

Bug Fixes:

  1. Receiving multiple TR069 managed router type equipment should now continue as expected without crashing UBO.
  2. Print in My Visp Statement now displays the Statement PDF without errors.
  3. For 32-bit Java users, PDFs are now automatically displayed in the default browser if default PDF viewer is not Adobe or Foxit.

Minor Improvements:

  1. Critical and Optional updates are now identified when displaying the Update button in UBO.
    • If a new update is critical, the Update button will automatically replace the Enter button. Otherwise, the Update button will simply display beside the Enter button.
  2. Stored username list in the Login window can now be viewed when clicking on the Username field or pressing down arrow in the keyboard.

New updates as of Apr 23, 2019 9:00 PM PST:

  1. Saving credit card or eCheck data for subscribers will now work as expected.
  2. The Customer ID column is now added to the subscriber list when clicking on the item quantity in the Invoice Item Group Report.

Apr 02, 2019 9:48 PM PST – Version 7.6.45

Bug Fixes:

  1. Reactivating a package from RADIUS will now generate invoice items correctly.
  2. Checking for subscriber tax condition matches in Online Signup now ignores extra spaces and letter cases for more accurate identification. Also, tax matches are now prioritized before the default tax when a subscriber is signing up.

Minor Improvements:

  1. Update and Enter buttons are now separated in the Login window for Windows and Linux users. (NOTE: Users need to install this update to see the changes on the next UBO update.)
  2. Enter is now the default button in the Login window instead of Update if a new update is available.

Apr 01, 2019 10:35 PM PST – Version 7.6.44

Bug Fix:

  1. RADIUS authentication for subscribers now continues even if the package of the subscriber does not have a location ID.

Minor Improvements:

  1. “Require username and password to reactivate this package.” option is now checked by default when allowing hibernation for the package.
  2. If the ticket count of the subscriber reaches more than 20, tickets will be sorted by status to shorten the ticket list found in the Print Ticket Summary right-click menu.
  3. For MAC users, Update and Enter buttons are now separated in the Login window. (NOTE: Users need to install this update to see the changes on the next UBO update.)

Apr 02, 2019 9:48 PM PST

Apr 02, 2019 9:48 PM PST

Bug Fixes:

  1. Reactivating a package from RADIUS will now generate invoice items correctly.
  2. Checking for subscriber tax condition matches in Online Signup now ignores extra spaces and letter cases for more accurate identification. Also, tax matches are now prioritized before the default tax when a subscriber is signing up.

 

Minor Improvements:

  1. Update and Enter buttons are now separated in the Login window for Windows and Linux users. (NOTE: Users need to install this update to see the changes on the next UBO update.)
  2. Enter is now the default button in the Login window instead of Update if a new update is available.

Apr 01, 2019 10:35 PM PST

Apr 01, 2019 10:35 PM PST

Bug Fixes:

  1. RADIUS authentication for subscribers now continues even if the package of the subscriber does not have a location ID.

 

Minor Improvements:

  1. “Require username and password to reactivate this package.” option is now checked by default when allowing hibernation for the package.
  2. If the ticket count of the subscriber reaches more than 20, tickets will be sorted by status to shorten the ticket list found in the Print Ticket Summary right-click menu.
  3. For MAC users, Update and Enter buttons are now separated in the Login window. (NOTE: Users need to install this update to see the changes on the next UBO update.)

Mar 24, 2019 9:46 PM PST & Mar 27, 2019 9:16 PM PST

Mar 24, 2019 9:46 PM PST & Mar 27, 2019 9:16 PM PST

Bug Fixes:

  1. Logins for Internet service packages with multiple location IDs (and location-based logins enabled) should now work as expected.
  2. Spaces in zip code are now trimmed before checking for incomplete data of UBO subscribers.
  3. By default, Forget Password email in Account Manager is sent to the checked billing email of the subscriber.
    • If no billing email is checked or available, the technical email of the subscriber will receive the Forget Password email.
    • If no billing email or technical email is checked or available, the marketing email of the subscriber will receive the email.
  4. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. New User Report and Packages that an Account is Subscribed to report now includes the primary address details of the subscriber.

Mar 18, 2019 9:27 PM PST – Version 7.6.42

Bug Fixes:

  1. Updating default package pricing now only updates pricing of packages using the default pricing.
    • Also, updating a package name will now only update the package name and item description.
  2. Subscriber Usage report now includes the complete usage of the subscriber on the 1st of the month.
    • Previous 3 Months of the Subscriber Usage report now displays consistently with the total usage of the month indicated.
  3. Account Manager now passes payment amount over one thousand correctly for Paypal payment processing.
  4. New set of identified code exceptions encountered when using UBO are now fixed.
  5. Adding of a new credit card to a subscriber now works as expected for ISPs with Oriental Bank merchant account.
    • Also, removing the last card of a subscriber in UBO now removes its corresponding Oriental Bank merchant account.

Minor Improvement:

  1. Assigned AP (Comma Separated) and Assigned AP (Bulleted List) are now available as new merge fields both in Ticket Types and Mass Email which will display the AP Make, Description, and IP connected to the CPE assigned.

Mar 18, 2019 9:27 PM PST

Mar 18, 2019 9:27 PM PST

Bug Fixes:

  1. Updating default package pricing now only updates pricing of packages using the default pricing.
    • Also, updating a package name will now only update the package name and item description.
  2. Subscriber Usage report now includes the complete usage of the subscriber on the 1st of the month.
    • Previous 3 Months of the Subscriber Usage report now displays consistently with the total usage of the month indicated.
  3. Account Manager now passes payment amount over one thousand correctly for Paypal payment processing.
  4. New set of identified code exceptions encountered when using UBO are now fixed.
  5. Adding of a new credit card to a subscriber now works as expected for ISPs with Oriental Bank merchant account.
    • Also, removing the last card of a subscriber in UBO now removes its corresponding Oriental Bank merchant account.

 

Minor Improvements:

  1. Assigned AP (Comma Separated) and Assigned AP (Bulleted List) are now available as new merge fields both in Ticket Types and Mass Email which will display the AP Make, Description, and IP connected to the CPE assigned.

Mar 10, 2019 9:39 PM PST – Version 7.6.41

Bug Fixes:

  1. eCheck refund functionality is now available in UBO for ISPs using Authorize.net merchant.
  2. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvement:

  1. FSAN column is now available in the Subscribers with ACTIVE Fiber Circuit service report.

Mar 04, 2019 8:30 PM PST – Version 7.6.40

New Feature:

  1. FCC 477 for Fiber and VoIP is now available under the FCC category in the Report Center.

Bug Fixes:

  1. The Print window now displays the current invoices that were generated on the last day of the month.
  2. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. Customer ID/Acct ID is now displayed in the Account Summary header for invoices and quotes.
  2. A tooltip is now displayed when hovering on the Quote label if a quote is already transitioned.

Mar 04, 2019 8:30 PM PST

New Feature:

  1. FCC 477 for Fiber and VoIP is now available under the FCC category in the Report Center.

Bug Fixes:

  1. The Print window now displays the current invoices that were generated on the last day of the month.
  2. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. Customer ID/Acct ID is now displayed in the Account Summary header for invoices and quotes.
  2. A tooltip is now displayed when hovering on the Quote label if a quote is already transitioned.

Feb 27, 2019 9:08 PM PST – Version 7.6.39

Bug Fixes:

  1. FCC 477 Reports are now available in the Reports menu bar. Also, clicking on Fixed Broadband Subscription by Block report in the Reports menu now opens the correct link for the report.
  2. Default filename for downloaded Merged PDF invoices is now corrected without quotes (“).
  3. Delete Item button is now clickable for app users with enabled Delete Payments & Credit/Debit Memos permission.

Minor Improvement:

  1. Send Email in Add Package window is now unchecked by default.

Feb 27, 2019 9:08 PM PST

Bug Fixes:

  1. FCC 477 Reports are now available in the Reports menu bar. Also, clicking on Fixed Broadband Subscription by Block report in the Reports menu now opens the correct link for the report.
  2. Default filename for downloaded Merged PDF invoices is now corrected without quotes (“).
  3. Delete Item button is now clickable for app users with enabled Delete Payments & Credit/Debit Memos permission.

Minor Improvements:

  1. Send Email in Add Package window is now unchecked by default.

Feb 26, 2019 8:12 PM PST – Version 7.6.38

Bug Fixes:

  1. When changing the subscriber’s tax setting, “Apply automatically after Save” option now automatically applies the selected tax to the invoice items with “Use Subscriber Tax Settings” as the tax option of their corresponding package or fee.
  2. Pre-auth device logging issue is now fixed.
    • If the MAC address remains unassociated with any active internet service at the time the pre-auth device billing script runs, the MAC is included in the count once.
    • If the MAC address is detected as associated with an active internet service at the time the pre-auth device billing script runs, the MAC is not included in the count.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvement:

  1. Backhaul equipment is now available in the AP dropdown of the Equipment Tab.

Feb 26, 2019 8:12 PM PST

Feb 26, 2019 8:12 PM PST

Bug Fixes:

  1. When changing the subscriber’s tax setting, “Apply automatically after Save” option now automatically applies the selected tax to the invoice items with “Use Subscriber Tax Settings” as the tax option of their corresponding package or fee.
  2. Pre-auth device logging issue is now fixed.
    • If the MAC address remains unassociated with any active internet service at the time the pre-auth device billing script runs, the MAC is included in the count once.
    • If the MAC address is detected as associated with an active internet service at the time the pre-auth device billing script runs, the MAC is not included in the count.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. Backhaul equipment is now available in the AP dropdown of the Equipment Tab.

Feb 20, 2019 9:18 PM PST – Version 7.6.37

Bug Fixes:

  1. Total amount for an invoice is now displayed consistently in the Invoice window and in the Invoice Item Details window for invoice items of packages with a 0.00 rate and with a custom flat rate tax.
  2. Usage data is now consistent in the Previous 3 Months Summary and Statistics for the Month Summary of the Subscriber Usage Report.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Feb 19, 2019 8:44 PM PST – Version 7.6.36

Bug Fixes:

  1. Option to update the invoice item rate is now available when changing the term end date of the invoice item.
  2. AutoBilling report sent to the ISP’s billing email address is now working as expected.
  3. Subscriber Usage Report now displays correct Start Date and End Date.

Minor Improvements:

  1. ISP Site Margin income label is now updated to “Income from Subscriber Invoices ()”.
  2. Service Call Report is now updated with a more modern look.

Feb 11, 2019 9:50 PM PST & Feb 13, 2019 9:57 PM PST – Version 7.6.35

Bug Fix:

  1. Saving changes in settings with subnodes now works as expected.
  2. When a hotspot service expires, if the ISP’s setting for what status to set for post hotspot deactivation is set to SUSPEND plus they are set to keep internet hotspot service information on deactivation and the hotspot service has multiple MAC registered in the account, the multiple MACs are retained.
  3. When a hotspot service expires, if the ISP’s setting for what status to set for post hotspot deactivation is set to SUSPEND but they are set to remove internet hotspot service information on deactivation and the hotspot service has multiple MAC registered in the account, the multiple MACs are removed as well.
  4. Adding of payment method update history log is now skipped when errors are returned after updating the payment method of a subscriber.
  5. Technician changes in Google Calendar are now synced more accurately to UBO tickets.

Feb 11, 2019 8:21 PM PST – Version 7.6.34

New Feature:

  1. Mail Delivery settings panel has been added in the Settings window. ISP can now choose between ISP Mail Server or their own remote mail server for sending emails through UBO.
    • If the ISP uses its own remote mail server, they’re required to enter valid email server credentials for UBO to successfully send them.

Bug Fixes:

  1. Billing Days in the Add New Subscriber window are now populated correctly based on the selected day options and based on the Invoice Default settings in the Settings window.
  2. Usage Report for Internet Service now displays usage data summary for subscribers with internet service.
  3. Prepaid Support Event Report now displays data for consumed prepaid support event service.
  4. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. For multi-ISP app users, ISP Domain dropdown is now displayed in the available UBO reports.
  2. Default Site Height, found in the Site Location tab of the Equipment Manager, is now considered as the additional elevation for the Site in the Mapping page if there is no AGL saved for any Site Equipment assigned to the Site.

Feb 05, 2019 8:41 PM PST – Version 7.6.32

Bug Fixes:

  1. Internet service speed limits are now updated when moving active internet service accounts.
  2. Billing Day setting assignment functions have been updated so they are calculated correctly based on the subscriber’s sign-up date.
  3. Invoicing script has been updated so that it correctly shows the terms in the online signup page. In addition, the term end date for the new package is now correct based on the term count set by the user, superseding the synced date indicated in the Term End Date field.
  4. For multi-ISP app users, the ISP domain in the Report Center is now updated based on the selected value of the ISP domain in UBO.
  5. New set of identified code exceptions encountered when using UBO are now fixed.

Jan 30, 2019 10:20 PM PST – Version 7.6.31

Bug Fixes:

  1. UBO is now adjusted to completely display its components. If UBO being used has a width that will not accommodate all components in the display, a scroll bar is already available to view the hidden components.
  2. Reactivating a hotspot package now adds the reactivation amount to the balance to the subscriber before processing unpaid balance to their saved credit card.
  3. Suspending or unsuspending a package of a subscriber that does not exist in the ISP of the current subscriber will now suspend or unsuspend as expected.
  4. Payment posted trigger now sends the email template to the stored email addresses of the subscriber whose payment is posted and whose email type matches the selected email types of the trigger.
  5. The deleted attachment history log is now displayed simply as a history log.

Jan 30, 2019 12:53 PM PST – Version 7.6.30

Minor Improvements:

  1. When using a Mac, Statements Tab should now continue to display completely when UBO is resized. If UBO is too small, a scroll bar is already available to view the hidden components.
  2. QBO sync button is now hidden if QBO is disabled in UBO.
  3. Save and Restore button behaviors are now consistent when making changes to the Saisei Traffic Management node of the Settings window.

Jan 28, 2019 8:37 PM PST – Version 7.6.29

Bug Fixes:

  1. QBO sync now happens in the back-end using GraphQL instead of in the Java client. Also, QBO sync button has been added to the Statements tab, Invoice window, Receive Payment window, and Credit/Debit memo window.
  2. Invoicing script has been updated to fix the skipped term dates issue on billing a package.

Minor Improvements:

  1. All instance of Tower label and Tower Equipment label is now updated to Site label and Site Equipment label respectively.
  2. Any instance of Access Point label under Wireless Devices is now updated to Access Controller label.
  3. Declined credit card payment triggered template is now ignored when reason for decline is caused by a database connection error.

Jan 27, 2019 8:22 PM PST – Version 7.6.28

New Feature:

  1. Sign-up Day option has been added to the Term Start Day field. If Term Start Day option selected is “Sign-up Day”, Invoice Day field net options become “net -X”.

Bug Fixes:

  1. IPPay Password field is now masked in Merchant Account of Settings window.
  2. Package pricing displayed when using the “Package List w/ Info (All Info)” merge field is now based on the subscriber’s billing cycle.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Jan 21, 2019 8:34 PM PST & Jan 23, 2019 8:44 PM PST – Version 7.6.27

Bug Fixes:

  1. Authentication function has been updated with a MAC checker to catch and update erroneous MACs during authentication.
  2. Email types (billing/technical/marketing) are now considered for “Any subscribers whose payment is posted” trigger.
  3. Statements Tab should now continue to display completely when UBO is resized. If UBO is too small, a scroll bar is already available to view the hidden components.
  4. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. Username now has a dropdown icon when it has stored login credentials. Also, double-clicking on a username in the Manage Stored Users window now loads the login credentials in the Login window.
  2. Status checkboxes are now added to the Tickets and Schedule Report (Unscheduled) report.
  3. “Allow editing of Auth MAC and IP Address for suspended subscribers” option is now considered in Account Manager.

Jan 15, 2019 8:19 PM PST & Jan 16, 2019 6:27 PM PST- Version 7.6.26

New Feature:

  1. UBO Login autocomplete feature is now available. To store new user login credentials, simply check “Remember my password”.

Bug Fixes:

  1. New set of identified code exceptions encountered when using UBO are now fixed.
  2. Auto-pay script has been updated so that payment is automatically processed for each subscriber after his balance due is calculated instead of waiting for the calculation for all subscribers to be completed.
  3. Asset Tag column is now added to the ISP Site Equipment report.

Jan 14, 2019 8:27 PM PST – Version 7.6.25

Bug Fixes:

  1. Invoicing script has been updated so that the legacy grouped package invoice items transition correctly during billing.
  2. Multiple term dates are now displayed as expected when adding a package.
  3. Option to allow editing an IP Address field of a dynamic Internet service IP Address has been added to Package Settings.
  4. Package IP Address column in the main table is now updated when updating IP in Devices node of Packages tab.
  5. New set of identified code exceptions encountered when using UBO are now fixed.
  6. Usage Report for Internet Service, Service IP Address Report, and Accounts Receivable Report now loads data correctly for multi-ISP app users by simply selecting an ISP in the report.

Minor Improvements:

  1. Auto-pay Day is now editable in the Add New Subscriber window and Lower Tabs even if Auto-pay is not enabled for subscribers with billing option set to Flexible.
  2. Report Name, date range, and ISP domain is now displayed in the default filename when exporting a report to CSV.

Jan 08, 2019 9:34 PM PST – Version 7.6.24

New Feature:

  1. New option “Auto-update MAC address for single-device Internet services during username-password authentication.” has been added.
    • If checked, when single MAC internet users log in or authenticate using their service username and password and with a different MAC, their MAC record in UBO is updated with the MAC used during authentication.
    • If the MAC used was recorded in another account, that account’s MAC will be emptied.

Bug Fix:

  1. Paypal payment connection error message is now displayed in Account Manager, instead of displaying a blank page.

Jan 07, 2019 8:50 PM PST – Version 7.6.23

Bug Fixes:

  1. Credit Card details can now be saved without errors for Oriental Bank merchant.
  2. Colon symbol ( : ) is now allowed in the subscriber email fields.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Jan 06, 2019 9:07 PM PST – Version 7.6.22

Bug Fixes:

  1. Invoicing script has been updated so that it calculates the amount correctly when partially billing a non-monthly package.
  2. SotalCloud service feature has been updated so that the password changes are synced correctly to the SotalCloud record.
  3. For new ISPs, billing email entered in the setup is now saved to the demo subscriber created.
  4. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvement:

  1. Invoice Close Option change logging has been updated to properly reflect the changes and make them readable to the ISP.

ISP Learning: How One Habit Ignites On-going Success

Your success is up to you — the focus, action and habits that you apply to your goals determine how far you’ll climb. But, is there a magic formula that can transport you further into the stratosphere? Yes.

Elite business leaders have a trait in common — they are lifetime learners. Charlie Munger, Warren Buffet’s long-time business partner and fellow rich guy said, “Go to bed smarter than when you woke up.”

Your initial reaction may be, “Impossible!” After all, you run an ISP and “full throttle” is your normal speed. Keep in mind that no one can know everything and if you don’t learn new skills you can’t reach greater heights.

How do you keep up with all the areas of your operation while gaining more information so you can grow? Here are three simple ways to fit ISP learning into your day so you can ignite and maintain massive success:

ISP Learning – Podcasts

Travel time can become learning time if you listen to educational tapes and podcasts as you drive. Today, there are many podcasts to choose from that examine business management and other helpful topics like discipline and ISP operations:

Tim Ferris — One of the most popular experts, Ferris’ discussions span a wide range of businesses and topics.

Jocko Willink and JockoPodcast.com – Willink is a retired Navy Seal officer who teaches the arts of discipline and leadership.

Brothers WISP — Your source for all information related to building and managing an internet service provider.

Read Association Newsletters and Alerts

WISPA represents the fixed wireless internet business and is your voice to the FCC on regulatory issues. They follow, respond and update ISPs on regulatory rules, initiatives and industry news.

As a member, you’ll receive regular newsletters that provide the information today’s ISP leaders want to keep up with, including industry changes and compliance. It won’t take long to scan headlines and read the articles that are relevant to you and your ISP.

If you’re not at a point in your business to become a member, you can still conduct ISP learning by reading updates on the association’s website at WISPA.org.

Keep Up with ISP Industry Blogs

Who says education has to take hours at a time? Blog posts take a few minutes to read and provide relevant information that supports a growing WISP. The ISP Success Blog tackles technology and business topics specific to the industry and most of the articles take 10 minutes or less to read.

Justin Wilson is a long-time ISP consultant who regularly posts about equipment and resources that are helpful to the ISP and WISP industry. He regularly participates in panels at WISPA events and has appeared on Brother’s WISP. Check out his blog at j2sw.com.

Now, isn’t your success worth at least 10 minutes a day? Schedule the time – at the beginning of the day, at lunch or before bed for ISP learning so you can add to your arsenal of knowledge and elevate your ISP into the stratosphere.

Thank you Austin Distel for providing the photo for this article. Austin’s work can be found at Unsplash.com.

Feb 11, 2019 8:21 PM PST

New Feature:

  1. Mail Delivery settings panel has been added in the Settings window. ISP can now choose between ISP Mail Server or their own remote mail server for sending emails through UBO.
    • If the ISP uses its own remote mail server, they’re required to enter valid email server credentials for UBO to successfully send them.

Bug Fixes:

  1. Billing Days in the Add New Subscriber window are now populated correctly based on the selected day options and based on the Invoice Default settings in the Settings window.
  2. Usage Report for Internet Service now displays usage data summary for subscribers with internet service.
  3. Prepaid Support Event Report now displays data for consumed prepaid support event service.
  4. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. For multi-ISP app users, ISP Domain dropdown is now displayed in the available UBO reports.
  2. Default Site Height, found in the Site Location tab of the Equipment Manager, is now considered as the additional elevation for the Site in the Mapping page if there is no AGL saved for any Site Equipment assigned to the Site.
 

Feb 19, 2019 8:44 PM PST

Bug Fixes:

  1. Option to update the invoice item rate is now available when changing the term end date of the invoice item.
  2. AutoBilling report sent to the ISP’s billing email address is now working as expected.
  3. Subscriber Usage Report now displays correct Start Date and End Date.

Minor Improvements:

  1. ISP Site Margin income label is now updated to “Income from Subscriber Invoices ()”.
  2. Service Call Report is now updated with a more modern look.

Jan 06, 2019 9:07 PM PST

Bug Fixes:

  1. Invoicing script has been updated so that it calculates the amount correctly when partially billing a non-monthly package.
  2. SotalCloud service feature has been updated so that the password changes are synced correctly to the SotalCloud record.
  3. For new ISPs, billing email entered in the setup is now saved to the demo subscriber created.
  4. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvement:

  1. Invoice Close Option change logging has been updated to properly reflect the changes and make them readable to the ISP.
 

Jan 07, 2019 8:50 PM PST

Bug Fixes:

  1. Credit Card details can now be saved without errors for Oriental Bank merchant.
  2. Colon symbol ( : ) is now allowed in the subscriber email fields.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Jan 08, 2019 9:34 PM PST

Jan 08, 2019 9:34 PM PST

New Feature:

  1. New option “Auto-update MAC address for single-device Internet services during username-password authentication.” has been added.
    • If checked, when single MAC internet users log in or authenticate using their service username and password and with a different MAC, their MAC record in UBO is updated with the MAC used during authentication.
    • If the MAC used was recorded in another account, that account’s MAC will be emptied.

Bug Fix:

  1. Paypal payment connection error message is now displayed in Account Manager, instead of displaying a blank page.

Jan 14, 2019 8:27 PM PST

Bug Fixes:

  1. Invoicing script has been updated so that the legacy grouped package invoice items transition correctly during billing.
  2. Multiple term dates are now displayed as expected when adding a package.
  3. Option to allow editing an IP Address field of a dynamic Internet service IP Address has been added to Package Settings.
  4. Package IP Address column in the main table is now updated when updating IP in Devices node of Packages tab.
  5. New set of identified code exceptions encountered when using UBO are now fixed.
  6. Usage Report for Internet Service, Service IP Address Report, and Accounts Receivable Report now loads data correctly for multi-ISP app users by simply selecting an ISP in the report.

Minor Improvements:

  1. Auto-pay Day is now editable in the Add New Subscriber window and Lower Tabs even if Auto-pay is not enabled for subscribers with billing option set to Flexible.
  2. Report Name, date range, and ISP domain is now displayed in the default filename when exporting a report to CSV.
 

Jan 15, 2019 8:19 PM PST & Jan 16, 2019 6:27 PM PST

New Feature:

  1. UBO Login autocomplete feature is now available. To store new user login credentials, simply check “Remember my password”.

Bug Fixes:

  1. New set of identified code exceptions encountered when using UBO are now fixed.
  2. Auto-pay script has been updated so that payment is automatically processed for each subscriber after his balance due is calculated instead of waiting for the calculation for all subscribers to be completed.
  3. Asset Tag column is now added to the ISP Site Equipment report.

Jan 21, 2019 8:34 PM PST & Jan 23, 2019 8:44 PM PST

Bug Fixes:

  1. Authentication function has been updated with a MAC checker to catch and update erroneous MACs during authentication.
  2. Email types (billing/technical/marketing) are now considered for “Any subscribers whose payment is posted” trigger.
  3. Statements Tab should now continue to display completely when UBO is resized. If UBO is too small, a scroll bar is already available to view the hidden components.
  4. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. Username now has a dropdown icon when it has stored login credentials. Also, double-clicking on a username in the Manage Stored Users window now loads the login credentials in the Login window.
  2. Status checkboxes are now added to the Tickets and Schedule Report (Unscheduled) report.
  3. “Allow editing of Auth MAC and IP Address for suspended subscribers” option is now considered in Account Manager.
 

Jan 28, 2019 8:37 PM PST

Bug Fixes:

  1. QBO sync now happens in the back-end using GraphQL instead of in the Java client. Also, QBO sync button has been added to the Statements tab, Invoice window, Receive Payment window, and Credit/Debit memo window.
  2. Invoicing script has been updated to fix the skipped term dates issue on billing a package.

Minor Improvements:

  1. All instance of Tower label and Tower Equipment label is now updated to Site label and Site Equipment label respectively.
  2. Any instance of Access Point label under Wireless Devices is now updated to Access Controller label.
  3. Declined credit card payment triggered template is now ignored when reason for decline is caused by a database connection error.
 

Jan 30, 2019 12:53 PM PST

Minor Improvements:

  1. When using a Mac, Statements Tab should now continue to display completely when UBO is resized. If UBO is too small, a scroll bar is already available to view the hidden components.
  2. QBO sync button is now hidden if QBO is disabled in UBO.
  3. Save and Restore button behaviors are now consistent when making changes to the Saisei Traffic Management node of the Settings window.

Jan 30, 2019 10:20 PM PST

Bug Fixes:

  1. UBO is now adjusted to completely display its components. If UBO being used has a width that will not accommodate all components in the display, a scroll bar is already available to view the hidden components.
  2. Reactivating a hotspot package now adds the reactivation amount to the balance to the subscriber before processing unpaid balance to their saved credit card.
  3. Suspending or unsuspending a package of a subscriber that does not exist in the ISP of the current subscriber will now suspend or unsuspend as expected.
  4. Payment posted trigger now sends the email template to the stored email addresses of the subscriber whose payment is posted and whose email type matches the selected email types of the trigger.
  5. The deleted attachment history log is now displayed simply as a history log.

Feb 05, 2019 8:41 PM PST

Feb 05, 2019 8:41 PM PST

Bug Fixes:

  1. Internet service speed limits are now updated when moving active internet service accounts.
  2. Billing Day setting assignment functions have been updated so they are calculated correctly based on the subscriber’s sign-up date.
  3. Invoicing script has been updated so that it correctly shows the terms in the online signup page. In addition, the term end date for the new package is now correct based on the term count set by the user, superseding the synced date indicated in the Term End Date field.
  4. For multi-ISP app users, the ISP domain in the Report Center is now updated based on the selected value of the ISP domain in UBO.
  5. New set of identified code exceptions encountered when using UBO are now fixed.

Feb 06, 2019 4:44 PM PST

Feb 06, 2019 4:44 PM PST

Bug Fixes:

  1. Subscribed packages are now displayed in the Packages tab after selecting another subscriber.
  2. New set of identified code exceptions encountered when using UBO are now fixed.

Feb 11, 2019 9:50 PM PST & Feb 13, 2019 9:57 PM PST

Feb 11, 2019 9:50 PM PST & Feb 13, 2019 9:57 PM PST

Bug Fixes:

  1. Saving changes in settings with subnodes now works as expected.
  2. When a hotspot service expires, if the ISP’s setting for what status to set for post hotspot deactivation is set to SUSPEND plus they are set to keep internet hotspot service information on deactivation and the hotspot service has multiple MAC registered in the account, the multiple MACs are retained.
  3. When a hotspot service expires, if the ISP’s setting for what status to set for post hotspot deactivation is set to SUSPEND but they are set to remove internet hotspot service information on deactivation and the hotspot service has multiple MAC registered in the account, the multiple MACs are removed as well.
  4. Adding of payment method update history log is now skipped when errors are returned after updating the payment method of a subscriber.
  5. Technician changes in Google Calendar are now synced more accurately to UBO tickets.

Feb 20, 2019 9:18 PM PST

Feb 20, 2019 9:18 PM PST

Bug Fixes:

  1. Option to update the invoice item rate is now available when changing the term end date of the invoice item.
  2. AutoBilling report sent to the ISP’s billing email address is now working as expected.
  3. Subscriber Usage Report now displays correct Start Date and End Date.

Minor Improvements:

  1. ISP Site Margin income label is now updated to “Income from Subscriber Invoices ()”.
  2. Service Call Report is now updated with a more modern look.

Feb 20, 2019 9:18 PM PST

Bug Fixes:

  1. Total amount for an invoice is now displayed consistently in the Invoice window and in the Invoice Item Details window for invoice items of packages with a 0.00 rate and with a custom flat rate tax.
  2. Usage data is now consistent in the Previous 3 Months Summary and Statistics for the Month Summary of the Subscriber Usage Report.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Jan 27, 2019 8:22 PM PST

New Feature:

  1. Sign-up Day option has been added to the Term Start Day field. If Term Start Day option selected is “Sign-up Day”, Invoice Day field net options become “net -X”.

Bug Fixes:

  1. IPPay Password field is now masked in Merchant Account of Settings window.
  2. Package pricing displayed when using the “Package List w/ Info (All Info)” merge field is now based on the subscriber’s billing cycle.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Jan 02, 2019 8:44 PM PST

Bug Fixes:

  1. Subscriber package price update function has been updated so that the system correctly updates the price of the subscriber’s package and whether it’s a custom price or not.
  2. Summary for Payments Received Report now shows exclusive data for each ISP. Also in the same report, Grand Total calculation now shows correct value when “Summarize at the top” is checked.
  3. Usage values in the Usage Report for Service (Date Bound) report are now displayed correctly.
  4. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvement:

Multiple emails are now allowed as the ISP’s billing email in the Settings window.

 

Jan 02, 2019 8:44 PM PST – Version 7.6.21

Bug Fixes:

  1. Subscriber package price update function has been updated so that the system correctly updates the price of the subscriber’s package and whether it’s a custom price or not.
  2. Summary for Payments Received Report now shows exclusive data for each ISP. Also in the same report, Grand Total calculation now shows correct value when “Summarize at the top” is checked.
  3. Usage values in the Usage Report for Service (Date Bound) report are now displayed correctly.
  4. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvement:

Multiple emails are now allowed as the ISP’s billing email in the Settings window.

Dec 18, 2018 8:10 PM PST

New Features:

  1. Assigning and unassigning SotalCloud groups or packages to a SotalCloud service is now added to UBO.
  2. Static checkbox has been added to the internet service device config.

Bug Fixes:

  1. Subscriber history log now reloads after updating IP Address for wireless devices.
  2. Label for Wireless Service Device Description is now corrected.
  3. New set of identified code exceptions encountered when using UBO are now fixed.
 

Dec 18, 2018 8:10 PM PST – Version 7.6.20

New Features:

  1. Assigning and unassigning SotalCloud groups or packages to a SotalCloud service is now added to UBO.
  2. Static checkbox has been added to the internet service device config.

Bug Fixes:

  1. Subscriber history log now reloads after updating IP Address for wireless devices.
  2. Label for Wireless Service Device Description is now corrected.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Dec 12, 2018 9:14 PM PST

New Updates:

  1. Static checkbox has been removed from the internet service device config.

Bug Fixes:

  1. When posting a credit memo, a subscriber is no longer unsuspended even if balance covers the total balance due.
  2. New set of identified code exceptions encountered when using UBO are now fixed.
 

Dec 12, 2018 9:14 PM PST – Version 7.6.19

New Updates:

  1. Static checkbox has been removed from the internet service device config.

Bug Fixes:

  1. When posting a credit memo, a subscriber is no longer unsuspended even if balance covers the total balance due.
  2. New set of identified code exceptions encountered when using UBO are now fixed.

Dec 11, 2018 10:37 PM PST

New Features:

  1. Static checkbox has been added to the internet service device config.

Bug Fixes:

  1. Phone Number validation in Signup now matches the validation in UBO.
  2. In Subscriber Usage Report, Usage Time and Average Daily Usage Time are now calculated correctly.
  3. Emails Sent to Subscribers in UBO Report now loads correctly for This Month date range.
  4. New set of identified code exceptions encountered when using UBO are now fixed.

Dec 11, 2018 10:37 PM PST – Version 7.6.18

New Features:

  1. Static checkbox has been added to the internet service device config.

Bug Fixes:

  1. Phone Number validation in Signup now matches the validation in UBO.
  2. In Subscriber Usage Report, Usage Time and Average Daily Usage Time are now calculated correctly.
  3. Emails Sent to Subscribers in UBO Report now loads correctly for This Month date range.
  4. New set of identified code exceptions encountered when using UBO are now fixed.

Dec 9, 2018 9:22 PM PST – Version 7.6.17

Bug Fixes:

  1. New set of identified code exceptions encountered when using UBO are now fixed.
  2. Edit and Delete buttons for Internet Service are now hidden for active subscribers in the Account Manager if Read Only is checked for MAC Address or Packages Tab.

Dec 5, 2018 9:00 PM PST – Version 7.6.16

Bug Fixes:

  1. Print House Charges are now displayed correctly in the Print window.
  2. Status script is now updated so that the subscriber turns Past Due if their paid-thru date has passed and the ISP is non-flexible, subscriber-based. and the Past Due setting is “at the end of term”.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. Reports are now improved and updated with fixed column headers when scrolling and report pagination.
    1. Before exporting data to CSV or printing the report, remember to click show All entries to retrieve all report data if the report contains page numbers at the bottom-right of the report table.
  2. Loading of Usage Statistics Report is now cleaned up and optimized.

Nov 27, 2018 9:43 PM PST

New Features:

  1. Toggle to allow RADIUS authentication for hibernated accounts has been added to the Package Hibernatation settings.
  2. RADIUS now logs the subscriber’s NAS IP in a new table that can be easily queried by UBO for the main table. Also, the ISP can now filter the main table by Devices AP data.

Bug Fixes:

  1. Loading of Usage Statistics Report is now optimized.

Nov 27, 2018 9:43 PM PST – Version 7.6.14

New Features:

  1. Toggle to allow RADIUS authentication for hibernated accounts has been added to the Package Hibernatation settings.
  2. RADIUS now logs the subscriber’s NAS IP in a new table that can be easily queried by UBO for the main table. Also, the ISP can now filter the main table by Devices AP data.

Bug Fixes:

  1. Loading of Usage Statistics Report is now optimized.

Nov 26, 2018 9:10 PM PST

Bug Fixes:

  1. Credit card type now remains unchanged when updating only the credit card expiration in Account Manager.
  2. Invoicing has been updated so the package invoice items are added to the correct invoice.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Nov 26, 2018 9:10 PM PST – Version 7.6.13

Bug Fixes:

  1. Credit card type now remains unchanged when updating only the credit card expiration in Account Manager.
  2. Invoicing has been updated so the package invoice items are added to the correct invoice.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Nov 25, 2018 8:56 PM PST

Bug Fixes:

  1. Deleting a subscriber with a subscribed package now works as expected.
  2. Mass Email preview now works as expected.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. QBO sync for credit memo amount distribution has been added to UBO.
  2. Batch loading is now applied to Service IP Address Report which will allow loading a lot of records.
  3. Multiple equipment values are now displayed consistently in the main table.
  4. Default up and down scroll for menu items is now added to the Email Reminder submenu.
  5. CC is now added to the history logs when email templates are sent to the subscriber.
 

Nov 25, 2018 8:56 PM PST – Version 7.6.12

Bug Fixes:

  1. Deleting a subscriber with a subscribed package now works as expected.
  2. Mass Email preview now works as expected.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. QBO sync for credit memo amount distribution has been added to UBO.
  2. Batch loading is now applied to Service IP Address Report which will allow loading a lot of records.
  3. Multiple equipment values are now displayed consistently in the main table.
  4. Default up and down scroll for menu items is now added to the Email Reminder submenu.
  5. CC is now added to the history logs when email templates are sent to the subscriber.

Nov 20, 2018 8:51 PM PST

Bug Fixes:

  1. Pressing Delete key in keyboard now does nothing to the main table instead of updating the search field with a space character.
  2. History range drop-down similar to the subscriber history is now added to the ISP History logs. By default, it is set to the “Last 30 days” option.
  3. Printhouse charge is now added correctly once the invoices are sent to InfoSend.
  4. Deleting a package with no service instance in the database now removes the package successfully.
  5. New set of identified code exceptions encountered when using UBO are now fixed.
 

Nov 20, 2018 8:51 PM PST – Version 7.6.11

Bug Fixes:

  1. Pressing Delete key in keyboard now does nothing to the main table instead of updating the search field with a space character.
  2. History range drop-down similar to the subscriber history is now added to the ISP History logs. By default, it is set to the “Last 30 days” option.
  3. Printhouse charge is now added correctly once the invoices are sent to InfoSend.
  4. Deleting a package with no service instance in the database now removes the package successfully.
  5. New set of identified code exceptions encountered when using UBO are now fixed.

Nov 19, 2018 8:26 PM PST

Bug Fixes:

  1. Custom fields merge fields now works as expected.
  2. If an email template is sent to an SMS email, “If you are having trouble” message is now removed from the email message content.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Nov 19, 2018 8:26 PM PST – Version 7.6.10

Bug Fixes:

  1. Custom fields merge fields now works as expected.
  2. If an email template is sent to an SMS email, “If you are having trouble” message is now removed from the email message content.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Nov 14, 2018 8:57 PM PST – Version 7.6.9

Bug Fixes:

  1. If setting is enabled in Account Manager, subscribers can now set an auto-reactivation schedule for a hibernated package without requiring an auto-hibernation schedule.
  2. New set of identified code exceptions encountered when using UBO are now fixed.

Nov 13, 2018 9:43 PM PST

Bug Fixes:

  1. Negative rate is disabled for package invoice items.
  2. New set of identified code exceptions encountered when using UBO are now fixed.
  3. Add New Package window now automatically closes when no subscriber is selected and no data is displayed in the lower tabs.
  4. Subscriber name in Credit Memo is now updated to blank if no subscriber is selected.

Nov 13, 2018 9:43 PM PST – Version 7.6.8

Bug Fixes:

  1. Negative rate is disabled for package invoice items.
  2. New set of identified code exceptions encountered when using UBO are now fixed.
  3. Add New Package window now automatically closes when no subscriber is selected and no data is displayed in the lower tabs.
  4. Subscriber name in Credit Memo is now updated to blank if no subscriber is selected.

Nov 12, 2018 9:36 PM PST

Bug Fixes:

  1. If a subscriber has encountered a loading issue in Account Manager while posting payment, duplicate payment check is now increased from 5 minutes to 15 minutes to avoid duplicate posting of payments.
  2. The Check My Statement page in the Account Manager now displays the balance correctly for ISPs based on the balance due display settings.
  3. The Term End Date field has been added back in the Add Package window for sub-based ISPs. Also, the bill for new packages now syncs correctly with an existing term for sub-based ISP subscribers that are billed non-monthly.
  4. In Google Calendar tab of TSM, Google Calendar list now displays correctly without overlapping each other.
  5. Location ID in Primary Account Tab now does not trigger an editable state when the subscriber has a comma-separated Location ID.
  6. New set of identified code exceptions encountered when using UBO are now fixed.

Nov 12, 2018 9:36 PM PST – Version 7.6.7

Bug Fixes:

  1. If a subscriber has encountered a loading issue in Account Manager while posting payment, duplicate payment check is now increased from 5 minutes to 15 minutes to avoid duplicate posting of payments.
  2. The Check My Statement page in the Account Manager now displays the balance correctly for ISPs based on the balance due display settings.
  3. The Term End Date field has been added back in the Add Package window for sub-based ISPs. Also, the bill for new packages now syncs correctly with an existing term for sub-based ISP subscribers that are billed non-monthly.
  4. In Google Calendar tab of TSM, Google Calendar list now displays correctly without overlapping each other.
  5. Location ID in Primary Account Tab now does not trigger an editable state when the subscriber has a comma-separated Location ID.
  6. New set of identified code exceptions encountered when using UBO are now fixed.

Nov 7, 2018 9:01 PM PST – Version 7.6.6

Bug Fixes:

  1. Populating customer list in UBO main table is now optimized.
  2. App users with IP restrictions are now be able to add attachments to subscribers.
  3. UBO now displays an error prompt and prevents the user from saving the CC/eCheck account if the Oriental Bank server returned an error.
  4. After adding a new subscriber, the new subscriber will be automatically selected in the UBO main table.
  5. Unsent email templates generated from scheduled/automated mass emails (caused by a downtime) will now be sent automatically within a span of 5 hours.
  6. The auto-action cron scripts have been updated so that Auto-Delete auto-action now behaves as expected in relation to the “un-assign equipment on subscriber deletion” setting.
  7. New set of identified code exceptions encountered when using UBO are now fixed.

Nov 7, 2018 9:01 PM PST

Bug Fixes:

  1. Populating customer list in UBO main table is now optimized.
  2. App users with IP restrictions are now be able to add attachments to subscribers.
  3. UBO now displays an error prompt and prevents the user from saving the CC/eCheck account if the Oriental Bank server returned an error.
  4. After adding a new subscriber, the new subscriber will be automatically selected in the UBO main table.
  5. Unsent email templates generated from scheduled/automated mass emails (caused by a downtime) will now be sent automatically within a span of 5 hours.
  6. The auto-action cron scripts have been updated so that Auto-Delete auto-action now behaves as expected in relation to the “un-assign equipment on subscriber deletion” setting.
  7. New set of identified code exceptions encountered when using UBO are now fixed.