Committed to Your WISP Business

Client Success Team

Why Success instead of Support?

Support = A depressing process of working with upset customers.
Success = An Inspiring process of helping a client’s business win.

It’s about where the reps put their energy — most support staff focus on just resolving the issue you called about so they can get you off the phone. Typical support teams can make you feel unimportant, an inconvenience or just plain stupid. Or worse, you discover that you didn’t get the right resolution and that rep’s suggestion causes even more problems.

When you contact Client Success at Visp.net, you’ll experience a dedicated, team approach to resolving your issue. They work with you to uncover your ultimate objective then support your business success with sound recommendations. In fact, you’ll find the Client Success Team so responsive and connected to your WISP success that you’ll swear they’re in your back room and on your payroll.

Commitment Fuels Success

When you activate with Visp.net, your success is priority one.

Your Success team will…

  • Collect, massage and clean your data
  • Import customer records
  • Inspect and correct import inaccuracy
  • Train your billing and support teams
  • Facilitate your new hire training
  • Optimize UBO as your business grows
  • Respond fast to reported issues
  • Be available on live chat
  • Create a private text channel with accountability tools
  • Provide easy access to upper management and CEO
  • Host weekly WISP-Driven development discussions
  • Develop and release new features for your WISP operation

History

Todd Grannis, CEO and Visp.net founder got an early start in technology. He  co-founded Chatlink, a software that became the world’s largest Bulletin Board Service (BBS) chat network before the internet opened to the public.

As the internet took off, Grannis innovated new technology to help his BBS customers and computer stores become the first internet service providers. His automation software allowed them to become virtual ISPs, this inspired the name “Visp” which means Virtual ISP. Wireless ISPs use this same automation technology to streamline their billing and better control their operations for rapid growth.

WISP-Driven Development

CEO Todd Grannis hosts a weekly group video call with WISP operators called the “CEO Roundtable.” The Visp.net team leverages feedback from these meetings to build features and improve designs.

“The CEO Roundtable gives WISP operators influence over the system they use every day. They review everything from the designs to the final product,” Grannis explained. “Roundtables have become a community where WISP operators air their biggest issues with colleagues who have often faced and solved the same challenges.”

Working on your business is as important as working in your business.

Company Recognition

  • Inc. 500/5000

    List of Fastest-Growing Private Companies in the U.S.

    Two-time Recipient

  • Oregon’s 100 Fastest Growing Private Companies Four-time Recipient

  • Workforce Development Award SOREDI.org

  • Innovative Southern Oregon

  • Small Business Growth Award

  • Southern Oregon Workforce Development Award

  • Lb 800. Gorilla Award

  • SBDC Business of the Year

Personal Awards

BR&E Oregon Dreamer Award

Nominated for BR&E Business Champion Awardard

Nominated for BR&E Against All Odds Award

PRICING

Build Your WISP website

  • Choice of template/theme
  • 5 pages of design content
  • Integrated support for TowerCoverage.com
  • Integrated branded Account Manager
  • Integrated online subscriber prequal and signup
  • Branded DNS (portal.yourispdomain.com)
  • Branded vPortal
  • Personalized marketing content that converts visitors to subscribers for an added fee
  • Web administrative hosting and maintenance services are extra
  • Speed-test page delivered to the edge of your network through optimized content delivery network
  • Built on a development server for your review and approval and posted to Visp’s hosting servers
  • Additional development pages are $100 each

$1950month

WISP Hosted Site

  • Unlimited data and storage*
  • Up to 10 premium (licensed) images
  • Managed Wordpress hosting
  • Update plugins each month
  • Secure Certificate purchased, installed and maintained
  • Automated security scans and alerts (Defender)
  • Supported by Visp’s Success Team with Emergenacy after-hours and weekend support
  • Deployed on CloudFront Content Delivery Network
  • Optimized for speed (Hummingbird)
  • Integrated Wordpress tutorial videos

$20month

WISP Site with perpetual design and maintenance

  • Execute and fix monthly security recommendations each month
  • Monthly SEO tune-up and report
  • Free access to over 100 premium Wordpress plugins such as:
    • Live chat (Streamlined business hours support)
    • Support System (Support Ticket System, subscriber FAQ)
    • Appointments+ (Customers can schedule their own appointments)
    • And, many more ...
  • A fresh design on demand
    • Never let your site design get outdated again! When your ISP website is hosted by Visp, your site design is updated to a modern style at your request as often as every 12 months.

$99month

Content Authoring

An experienced, digital marketing copywriter will work with you to develop five, original web pages to effectively convey your brand, its unique value and persuade subscribers to upgrade their packages and continue their loyalty to your ISP.


20-hour value streamlined to a 6-hour budget

$500month

Three-Page Authoring

Update three pages, such as your primary landing page, “About Us” and one feature or product page.


10-hour value streamline to a 4-hour budget

$350month

Custom design work and US-based content writing

Do you prefer to create your own content package? We’re happy to work with you in the way that best suits your business. Here are time estimates to help you get the most from your web development budget.


Info gathering Interview to determine preferences: 30 minutes

Landing page – 1.5 hours

Two back pages – 1.5 hours

Initial draft acceptance process – 30 minutes

Polish: 1 hour and NPS survey

Final polish and acceptance – 30 minutes


 

$65hour