Support = A depressing process of working with upset customers.
Success = An Inspiring process of helping a client’s business win.
It’s about where the reps put their energy — most support staff focus on just resolving the issue you called about so they can get you off the phone. Typical support teams can make you feel unimportant, an inconvenience or just plain stupid. Or worse, you discover that you didn’t get the right resolution and that rep’s suggestion causes even more problems.
When you contact Client Success at Visp.net, you’ll experience a dedicated, team approach to resolving your issue. They work with you to uncover your ultimate objective then support your business success with sound recommendations. In fact, you’ll find the Client Success Team so responsive and connected to your WISP success that you’ll swear they’re in your back room and on your payroll.
Your Success team will…
Todd Grannis, CEO and Visp.net founder got an early start in technology. He co-founded Chatlink, a software that became the world’s largest Bulletin Board Service (BBS) chat network before the internet opened to the public.
As the internet took off, Grannis innovated new technology to help his BBS customers and computer stores become the first internet service providers. His automation software allowed them to become virtual ISPs, this inspired the name “Visp” which means Virtual ISP. Wireless ISPs use this same automation technology to streamline their billing and better control their operations for rapid growth.
CEO Todd Grannis hosts a weekly group video call with WISP operators called the “CEO Roundtable.” The Visp.net team leverages feedback from these meetings to build features and improve designs.
“The CEO Roundtable gives WISP operators influence over the system they use every day. They review everything from the designs to the final product,” Grannis explained. “Roundtables have become a community where WISP operators air their biggest issues with colleagues who have often faced and solved the same challenges.”
Working on your business is as important as working in your business.
List of Fastest-Growing Private Companies in the U.S.
Oregon’s 100 Fastest Growing Private Companies Four-time Recipient
Workforce Development Award SOREDI.org
Innovative Southern Oregon
Small Business Growth Award
Southern Oregon Workforce Development Award
Lb 800. Gorilla Award
SBDC Business of the Year
BR&E Oregon Dreamer Award
Nominated for BR&E Business Champion Awardard
Nominated for BR&E Against All Odds Award
An experienced, digital marketing copywriter will work with you to develop five, original web pages to effectively convey your brand, its unique value and persuade subscribers to upgrade their packages and continue their loyalty to your ISP.
Update three pages, such as your primary landing page, “About Us” and one feature or product page.
Do you prefer to create your own content package? We’re happy to work with you in the way that best suits your business. Here are time estimates to help you get the most from your web development budget.
Info gathering Interview to determine preferences: 30 minutes
Landing page – 1.5 hours
Two back pages – 1.5 hours
Initial draft acceptance process – 30 minutes
Polish: 1 hour and NPS survey
Final polish and acceptance – 30 minutes