Create Loyal Subscribers with Key Tools and Alliances

We all value great service – it maintains customer relationships so they stick around longer. To a recurring-revenue business, like your ISP, it’s a critical element to your success.

Unhappy customers look for other providers. It’s crucial for you and your team to have the tools to provide quality service.

Loyal Subscribers

Quality of experience (QoE) is what keeps subscribers connected to your network for the long haul. And, when you give them the tools to pay online, they’ll enjoy their internet and pay you for it on time. VISP integrates with valuable platforms and features that automate tasks and give you better control over labor and costs.

Build on your ISP’s success with these quality tools:

“Inside an organization, there are only cost centers. The only profit center is a customer whose check has not bounced.”

Peter F. Drucker

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Network Monitoring

Maintain a stable network, monitor critical hardware, better control bandwidth and improve the subscriber’s experience with these integrated monitoring platforms:

Preseem – An automated network optimization solution that corrects QoE issues to drive satisfactory subscriber experiences.

SaiSei – A platform for deep packet inspection that gives granular control of the subscriber’s connection and allows up to 95% utilization of your bandwidth.

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Payment Solutions

Choose the gateway that best suits your billing operations needs. Currently using another gateway? Contact us today to see how we can support you.

At Visp we believe in the ISP’s success. This is why we have created our Payment Solutions department. Our Payment Solutions team offers a “white-glove concierge” service that ensures you get the best rates and features for your ISP, while doing all the leg work. You’ll work with professionals that understand payment processing. You’ll have experts to collect your payment data so your migration is secure, smooth, and seamless, with no interruption to your subscribers, backed by Visp.net’s onboarding guarantee.

Looking for great rates and better features? The Visp Payment Solutions team can analyze your statements, request quotes, and manage the application process with you from beginning to end. You get better processing rates, more time to focus on your business, and a dedicated team to drive your ISPs success and profitability.Contact our Payment Solutions

Contact our Payment Solutions department today at 650-4-PAYDUP (472-9387) to see how much you can save, or how they can assist your ISP.

PaydUp*

Take ownership of the token to use with over 160+ processors, while controlling that profit margin, with PaydUp’s single international platform solution. PaydUp offers automated AI driven fraud protection, 24/7 support, SMS payments capability, and integration simplicity. And since PaydUp supports so many processors, with access to near every country and currency in the world, there’s a good chance you can use your existing merchant account on PaydUp. Need a merchant account for PaydUp? Let the Visp.net’s Payment Solutions team help.

IPpay*

With years of expertise with ISPs, IPpay works to bring the ISP the most favorable interchange rate possible. IPpay pays close attention to credit card companies’ ever changing conditions for interchange category qualifications. IPpay platform provides simple implementation and seamless integration that allows merchants to benefit without negative impact to cardholders.

I WANT A DEMO

Call +1 541-955-6900 for more information.

*Preferred Processor: The two teams communicate and work together behind the scenes to resolve your payment processing issues without you getting stuck in the middle.

SMS Improves Subscriber Notifications & Response

The average open rate of SMS (texts) is as high as 98%, compared to just 20% of all emails.*
Using SMS communication improves subscriber notifications for network, service and trouble ticket updates. Setting the right expectations is the key to good service. SMS reduces the risk of subscribers missing your important notifications.

Improve communication and accountability with subscribers
Respond to customers from within the ticketing system
Your subscriber’s reply integrates into their ticket

SMS is the most popular communication method today. When you leverage this tool, you deliver a better experience for your customer which will pay off in subscriber lifetime-value.

* Source: Retrieved 9/14/2021,
from: https://www.superoffice.com/blog/email-open-rates/

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Efficiency Integrations

Resources that Lean out operations, save time and increase subscriber retention.

Google Calendar – Schedule installs and service calls for techs, schedule notification with account details are sent right to the technician’s email.

Google Maps – See customer locations as they relate to your network’s coverage.

Market Broadband – Drive more sales from the neighbors of your previous installs.

ServerPlus – 24/7 branded technical support with access to your subscriber data so they operate as an extension of your team.

TowerCoverage – Reduce wasted truck rolls and no-gos with accurate prospect location propagation data.

QuickBooks – QuickBooks and VISP keep your billing and accounting in-synch.

Contact your Success Team for more information at
+1 541-955-6900.

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Email and Hosting

Email is a pain — but sometimes you have to offer it. Pay only for subscribers who want email, there are no servers to maintain or upgrade. Spam and virus filters are included.

Email features:

Access via POP3, IMAP, or the webmail solution.
5GB of storage per email account.
Support for attachments up to 25MB.
Subscriber-customizable spam filtering, including custom block and allow lists, sensitivity settings, and other handling options.
Always-on virus protection.

Call Client Success to find out how to offer email services to your subscribers at +1 541-955-6900.

I want a Demo

1-541-955-6900

success@visp.net