We are glad to be of service all over the world!
We are proud to say that we are supporting the following countries:
Note: The following screenshots were taken from different sections of the software
USA (Add New Subscriber window):
Canada (Subscriber tab):
Philippines (Subscriber tab):
Spain (Add New Subscriber window):
Africa (Statements tab):
Australia (Add New Subscriber window):
Mexico (Statements tab):
If your country is not listed above, kindly inform us so we can include your country in our next build.
Getting to Know the Software
Date Last Modified
Now there is a “Last Modified” column in the Notes & History tab, showing you the date and time a ticket or a note has last been edited.
Equipment Tab
The Equipment tab stores your subscribers assigned CPE information. You will see the users CPE radio in the Equipment List as well as Assign and Unassign Equipment as needed.
- To assign equipment to a subscriber’s account, click the Assign button, this brings up your list of unassigned CPEs from the equipment manager .
- Use the search box to find the MAC address of the radio desired
- ..or you can manually select from the list if there is no specific equipment selected for the subscriber yet,
- then click the Assign CPE button to add it to the subscribers account.
- Details of the subscribers assigned CPE radio are stored under the Equipment field. (You can assign the same IP to the same equipment by simply using a unique port.)
- To the right is the physical location of the equipment. This location defaults to the subscribers primary address yet can be changed to another location if necessary.
- Once you’ve confirmed the users equipment location is correct, click on the map icon to load a point to point map of the subscribers location to the closest tower.
Updating the Billing Start Date
Updating the Billing Start Date
You can only change the Billing Start Date a month before the billing date has started.
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Go to Packages tab and select the package you would like to update.
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Then choose your new billing start date.
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Click Save to apply your changes.
For more details on how to Set the Package Billing, click here.
Primary Account Tab
- The Primary Account tab stores the subscriber’s primary Username and Password. These are the credentials they use to log into the Account Manager online.
- Additionally, it also has information such as their Operating system and Previous ISP.
- The Setup Date and Paid Thru date are automatically updated by the UBO software, therefore these fields are gray.
- We also have the Custom Fields panel available here. These fields are used to store any extra subscriber data the software does not have columns for.
- The labels of these fields can be modified in the ISP Configuration, which can be opened by clicking the pencil icon.
- Aside from the 4 default Custom Fields, there are 16 others that can be activated in your ISP Configuration and be displayed in the subscriber’s primary account tab.
Main Parts of the Software
Once you open and log in to the software, you will see the main screen and its main areas. [Read more…] about Main Parts of the Software
