Budget Internet

Budget Internet Protects Future with visp.net’s ISP Software
Reducing System Administration Overhead Pays Off

Challenge: To eliminate the internal systems administration department.

Solution: Migrate IT responsibilities to visp.net’s wholesale ISP services.

Benefit: Next Generation Virtual ISP solution boosts dependability and profitability.

 Reducing System Administration Overhead Pays Off

It’s tough being a small internet provider – even if the engine is running on all eight cylinders. The weak link at Budget Internet was the internal system administration, which ran smoothly for years until Budget’s Senior System Administrator was offered a job from Microsoft at a salary that was impossible to match. When he politely turned in his two weeks notice, Budget Internet owner, Tony Javoric, found himself scrambling to come up with a long-term solution.


There was no room for error in terms of the huge, never-ending scope of work. A new system administrator would take months to train. What was previously a non-event outage could easily become a catastrophe in the wrong hands. So the 2,500-subscriber ISP migrated its facilities-based operation to visp.net’s next-generation virtual ISP services to eliminate the system administration department altogether.


“We didn’t want the challenges of hiring and training a new system administrator — that ISP business-model is obsolete,” said Javoric, president of Budget Internet. “Visp.net had the best ISP software and wholesale ISP services we’ve seen.”


The Road to visp.net

Started as a Bulletin Board Service in 1989, Budget Internet was one of the first ISPs in Oregon. In addition to providing subscribers with dial-up and DSL line access, Budget Internet provides computer repair services for the local Grants Pass community.


Though the company had abandoned the work of managing its own dial-up ports long ago, before it was a popular cost-cutting strategy for ISPs – they kept in-house the job of administering all other ISP-related servers, including web, mail, spam, radius, and more.


“We had six servers that were all operating 24/7,” said Javoric, who is assisted by five employees. “I wanted to offload that responsibility and save money. Visp.net has the resources and volume to turn our modest back-office services into a world-class operation for less than we were paying our system administration staff.”


Javoric had contemplated such a move before. He worked with visp.net to come up with a detailed plan to minimize subscriber losses during the migration to visp.net’s servers.


“We’re going to operate Budget Internet until the wings fall off,” said Javoric, referring to his ongoing commitment to his loyal customer base. “I needed a solution, and I wanted to make a change in a hurry without sacrificing subscribers.”


The visp.net Migration

Javoric quickly discovered that visp.net’s expansive broadband footprint would be immediately available to his subscriber base through the wholesale ISP’s network. The visp.net network infrastructure runs the gamut from over 60,000 local dialup numbers to one of the nation’s largest wholesale DSL footprints.


Visp.net’s exclusive ISP in-a-box™ virtual ISP software [now called Ultimate Back Office (UBO) Software™] is the proverbial straw that stirs the drink. The turnkey solution gives Budget Internet the tools they need to run a feature-rich, low-overhead service. Javoric gets an easy-to-use, Java-based application through which they can activate, manage, and bill their subscriber accounts.


“Visp.net’s approach and resolution to our company’s dilemma made perfect sense,” Javoric said. “They began with an analysis of our servers, and within a week they came up with a total solution.”


Javoric added that the migration to visp.net has been “great,” and the minor glitches have been handled immediately by visp.net’s technical support staff. The entire migration has taken several months to finish entirely, “but thanks to special migration tools created by visp.net, our customers have not had to make any changes to their computers,” he said. “We’ve had near 100% subscriber retention during the migration — that’s pretty phenomenal.”


Does Javoric have any regrets about outsourcing his system administration department? Not a one.


“If an Internet Provider has fewer than 3,000 subscribers, having an in-house system administrator department is not economically efficient,” he said, adding that the change has more than paid for itself. “Every Internet Provider that’s the size of Budget should consider moving to visp.net to increase back-office redundancy and save money.”