American Express, the industry expert on consumer attitudes toward customer service, reported two especially startling statistics in its 2011 Global Customer Service Barometer:
Subscribers who can rely on getting the service they want become long-term customers with significant lifetime value to your business. They’ll pay more for that service, too.
Visp.net has partnered with one of the nation’s leading U.S.-based 24-hour subscriber call centers to help you quickly offer 24-hour call center support to your subscribers and take the load off you and your staff:
Give your subscribers the benefit of live 24-hour technical support from real people trained to help them get up and running fast. This is a service offered by one of visp.net’s partners. It integrates with UBO and is available at an additional cost.