by Randy De la Cruz | Feb 13, 2019 | Frequently Asked Questions, How To's
To process subscribers’ e-check payments you must first save their account information in the software. If your subscriber wants to pay using another e-check account, you must first remove your their existing e-check information before adding a new one. Steps 1.... by Randy De la Cruz | Feb 12, 2019 | Frequently Asked Questions
Visp Support Policy Regular business hours are from 6:00 a.m. to 6:00 p.m., Pacific Standard Time (from approx. November 7 to March 12), and 7:00 a.m. to 7:00 p.m., Pacific Daylight Time (from approx. March 13 to November 6). The Visp Success and Network... by Randy De la Cruz | Feb 12, 2019 | Frequently Asked Questions
Fixing bugs is easier if you have logs showing where and how the error happened. The VISP software leaves a trail of clues in the Java Console. Developers use this to replicate the error, understand what triggered it, and then find a solution. Where is the Java... by Randy De la Cruz | Feb 12, 2019 | Frequently Asked Questions
Did you or your team members forget the login and password to the VISP software? There are two ways to solve this problem. Request a Password Reset from Another AppUser If there’s an existing AppUser that has elevated permission to edit ISP and Application... by Randy De la Cruz | Feb 12, 2019 | Frequently Asked Questions
One possible reason is that your subscriber’s mail server filtered it as spam. Add VISP IP Addresses to Your Domain’s SPF Records SPF or the Sender Policy Framework helps reduce email fraud and spam by identifying the servers permitted to send email on behalf of your...