Account Manager / CSM

Manage wired service accounts

July 8, 2015 by VISP.net

Other Connection service refers to non-wireless connection services that work the same way with Wireless service.
To add an Other Connection service to a package:

Open the ISP Configuration window.
Select a package from the list in the Packages node (or add a new one).
Select the Other Connection service from the Available Services list.
Click the Save button to save changes.

As the Other Connection service works similarly with a Wireless service, to some extent, they share common user interface components in the Packages tab.

On the Account Manager, the Other Connection service is also viewed the same way a Wireless service is viewed.

Display/Hide IP Address in the Account Manager

July 7, 2015 by VISP.net

In the ISP Config > Packages > Wireless Settings, you can choose to disable or enable the “Show subscriber’s own IP Address in the Account Manager”.

If the checkbox is checked, the IP address of the subscriber will be displayed in the ISP Configuration > Packages tab > Wireless service in the Account Manager. If unchecked, the IP address of the subscriber will not be displayed.

CSM: Show and Hide Tabs

July 7, 2015 by VISP.net

With just a few clicks, you can take control of the information that gets displayed on your subscriber’s Account Manager page.
Open the ISP Configuration window, go to the Subscriber Portals → Account Manager panel, and the Tab Options section. Check or uncheck an option to display or hide it on the Account Manager page.
isp config - subscriber portals - account manager - all checked
The Subscriber Tab option is disabled for editing. However, if you wish to disable the fields in this tab for editing, you can click on the Read Only option below the Subscriber Tab option.

Just like the Subscriber tab, you can also choose to disable editing of information displayed in the Packages tab by clicking on the Read Only option below the Packages Tab option.
isp config - subscriber portals - account manager - packages tab - read only
Images below illustrate the differences with the user interface when the Packages Tab, the Statements Tab, and the Usage Tab options are unchecked.

Updating Credit Card on CSM

December 17, 2013 by VISP.net Leave a Comment

Have you ever encountered subscribers not knowing how to update their credit cards in the CSM? Here are steps that you can inform your subscribers to assist them when they want to update their credit card data.
[Read more…] about Updating Credit Card on CSM

Login to Account Manager

February 15, 2013 by VISP.net Leave a Comment

Go to your ISP portal site.
Look for the Account Mgmt link. This is usually located on top section of the navigation menu. Now, click on the link to open the Account Management Login page.

(Note:You must have an account to log in )

To access this page, you must provide the correct username and password. In case you forgot your password, just click on the “Can’t login? Click here to recover your password” link. Then, follow the steps required to recover your login.
Or go to Subscriber > Subscriber Tools > Account Manager.

Click the Account Manager icon on the Toolbar;

Or you can use the keyboard shortcut (press Alt+A).

Allow Subscribers to Upgrade Wireless Packages

February 15, 2013 by VISP.net Leave a Comment

To Allow Subscribers Wireless Package Upgrades

Go to ISP Configuration > Packages > Wireless Packages.
Check the “Allow package upgrades” then click on save

For Subscribers, in the Account Manager

After you have successfully logged in to Account Manager login page, go to Usage tab then click on the Request Upgrade link.

This will open the “Request an Upgrade/Modification for my Package” window. Notice that on the left pane, it displays your current package. While on the right pane, it has a list of upgradeable wireless packages. To see the detailed description of the packages, just click on the name of the package and it will display the details.

After choosing a package, click on the Request This Package option. A prompt will appear asking for confirmation if you would like to request for a package upgrade.

Click on the Send Request button. This action will send an email notification to your ISP informing them about your request. All you have to do is to wait for confirmation from your ISP.

Account Manager / CSM

Manage wired service accounts

Display/Hide IP Address in the Account Manager

CSM: Show and Hide Tabs

Updating Credit Card on CSM

Login to Account Manager

Allow Subscribers to Upgrade Wireless Packages

To Allow Subscribers Wireless Package Upgrades

Build Your WISP website

WISP Hosted Site

WISP Site with perpetual design and maintenance

Content Authoring

20-hour value streamlined to a 6-hour budget

Three-Page Authoring

10-hour value streamline to a 4-hour budget

Custom design work and US-based content writing