Ultimate Back Office Features

Streamline, Take Control and Grow

When trusted staff gain the experience to be savvy business strategists, why not leverage their knowledge to accelerate growth and reduce overhead? There are a limited number of hours in a workday and when you better utilize them, your staff contributes more toward your WISP’s success. Deploy a billing and automation system that streamlines your most expensive resource, “labor” and is built on proven business growth principles to lay the foundation for your future profitability and growth.

Features List


  • Fully Automated Invoicing
  • Customizable billing per subscriber:
    • Choose a fixed date so all accounts are due on the same date;
    • Or, choose flexible dates for individual accounts; and
    • Override the due date at your discretion.
  • Optional paper invoice fee
  • Set payment status flag behavior
  • Support for late payment grace periods
  • Payment reminder scheduler
  • Configure auto-pays by credit card or eCheck
  • Late fee/re-billing fee support
  • Prorated billing support

Filter subscribers by:

  • Account balance status
  • Due, past due, suspended, paid up
  • Bandwidth usage
  • Access time
  • Subscribed package
  • Access site or tower
  • Access point or sector
  • Create your own filter
  • Check out these features in the Video Library or schedule a demo.

Included activation servers:

  • Redundant RADIUS and activation servers
  • Non-payer redirect and captive portal/payment support
  • Integrated “Pay Now” page
  • Customizable package display pages with “Sign-Up Now” support
  • Wi-Fi and hotspot support for MDUs, RV parks and temporary deployments

Customer Self-Management (CSM)

  • Online payment portal tools lets subscribers:
    • Make payments
    • Request package upgrades
    • Update payment and contact information
    • Check usage
    • Change password
    • View invoices and payment history

Service Tickets and Scheduling

  • Create custom ticket templates
  • Google Calendar integration
  • Assign tickets to team members
  • Installer schedule support
  • Automated ticket notification
  • Service ticket reports
  • Ticket filtering by assignee, type of service, status

Get a Wide Range of Management Reports

  • Auto-actions
  • Billing
  • Inventory
  • FCC Form 477
  • Marketing
  • Subscribers
  • Service calls
  • Packages and services

Custom reports are available upon request.

Control staff access with user permissions.

API support for anything you want to connect to.

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Build Your WISP website

  • Choice of template/theme
  • 5 pages of design content
  • Integrated support for TowerCoverage.com
  • Integrated branded Account Manager
  • Integrated online subscriber prequal and signup
  • Branded DNS (portal.yourispdomain.com)
  • Branded vPortal
  • Personalized marketing content that converts visitors to subscribers for an added fee
  • Web administrative hosting and maintenance services are extra
  • Speed-test page delivered to the edge of your network through optimized content delivery network
  • Built on a development server for your review and approval and posted to Visp’s hosting servers
  • Additional development pages are $100 each


WISP Hosted Site

  • Unlimited data and storage*
  • Up to 10 premium (licensed) images
  • Managed Wordpress hosting
  • Update plugins each month
  • Secure Certificate purchased, installed and maintained
  • Automated security scans and alerts (Defender)
  • Supported by Visp’s Success Team with Emergenacy after-hours and weekend support
  • Deployed on CloudFront Content Delivery Network
  • Optimized for speed (Hummingbird)
  • Integrated Wordpress tutorial videos


WISP Site with perpetual design and maintenance

  • Execute and fix monthly security recommendations each month
  • Monthly SEO tune-up and report
  • Free access to over 100 premium Wordpress plugins such as:
    • Live chat (Streamlined business hours support)
    • Support System (Support Ticket System, subscriber FAQ)
    • Appointments+ (Customers can schedule their own appointments)
    • And, many more ...
  • A fresh design on demand
    • Never let your site design get outdated again! When your ISP website is hosted by Visp, your site design is updated to a modern style at your request as often as every 12 months.


Content Authoring

An experienced, digital marketing copywriter will work with you to develop five, original web pages to effectively convey your brand, its unique value and persuade subscribers to upgrade their packages and continue their loyalty to your ISP.

20-hour value streamlined to a 6-hour budget


Three-Page Authoring

Update three pages, such as your primary landing page, “About Us” and one feature or product page.

10-hour value streamline to a 4-hour budget


Custom design work and US-based content writing

Do you prefer to create your own content package? We’re happy to work with you in the way that best suits your business. Here are time estimates to help you get the most from your web development budget.

Info gathering Interview to determine preferences: 30 minutes

Landing page – 1.5 hours

Two back pages – 1.5 hours

Initial draft acceptance process – 30 minutes

Polish: 1 hour and NPS survey

Final polish and acceptance – 30 minutes