Visp Support Policy

Regular business hours are from 6:00 a.m. to 6:00 p.m., Pacific Standard Time (from approx. November 7 to March 12), and 7:00 a.m. to 7:00 p.m., Pacific Daylight Time (from approx. March 13 to November 6).

The Visp Success and Network Administration teams are available to assist you during regular business hours. The contact information for the people that can help you best are in the “Key Contacts” grid below.

After-Hours Support

Unexpected emergencies don’t always happen during regular business hours. There may be times when you want after-hours support. To minimize your downtime, Visp’s Development and QA teams are available to resolve your emergencies from 4:00 p.m. to 12:30 a.m. Pacific Standard Time or 5:00 p.m. to 1:30 a.m. Pacific Daylight Time.

Typical after-hours support services are available to Visp customers at no cost. We do what we can to resolve all your issues. If the problem resides with Visp services, the resolution is free. The only time a charge will be applied is if the problem lies with your network and is unrelated to Visp services. To avoid a charge, be sure to eliminate your infrastructure as being the root cause of the issue and then call Visp.  

To request support services after regular business hours, contact any of your resources in the grid below.