An earlier article about killer interview questions offer insights into identifying the best team members for your ISP uncovers the driving force to take your organization to a higher level by:
- Rethinking qualifications to hire staff who take more ownership in their tasks; and
- Using interview questions to uncover hidden talents.
Once you have the right team in place, motivate them to contribute to your ISP. Here are ways to get staff to work toward your success goals.
Set Measurable Goals
Get everyone on the same page and point them in the same direction. Whether you measure success in more subscribers, lower cost, customer satisfaction or a combination of the three, tell your people what you must achieve to be successful.
Set measurable key performance measures (KPI) to help staff reach goals. It may be a specific number of new subscribers every quarter or fewer repeat maintenance visits to encourage efficiencies that include the correct diagnosis and repair in a single visit.
There’s More than One Way to Reward Staff
It’s no surprise that it’s not all about the money — but, money is a big factor*. When it comes to ISP employee motivation, take multiple approaches:
Tie rewards to cost savings and revenue growth
You can’t hand out money just because people want it, but you can share the wealth. Find ways to reward smart, hard-working staff who contribute to your ISP success when they:
- Save money through implementing efficient processes;
- Increase revenue with a great idea; and
- Reduce subscriber churn with concierge customer service.
Life support rewards
Work-life balance gets neglected when a business is in a growth phase. An occasional half day off as a way to celebrate reaching a goal gives hard-working staff a breather, so they return to work refreshed with the desire to increase their productivity.
All employees want to feel appreciated. Instead of providing a general, “Good job!”, tell them what it is about their performance that inspired the compliment. Linking the reward to a specific behavior and result to motivate them to work harder.
The right staff with measurable goals and proper employee motivation can drive you to greater success. Visp.net explores business strategies that you can apply to propel your WISP to the greatest heights. Stay tuned.
Thank you to Priscilla du Preez for providing the image for this article, which can be found at Unsplash.com.
*The 2016 Deloitte Millennial Survey – Winning over the next generation of leaders, posted online: https://www2.deloitte.com/content/dam/Deloitte/global/Documents/About-Deloitte/gx-millenial-survey-2016-exec-summary.pdf