1-541-955-6900

success@visp.net

Login

Drive Team and ISP Success

by | Nov 28, 2018

Authentication and Provisioning

The system is redundant, scalable and automates control of subscribers’ access, speeds and usage.

Automated Suspension and Reactivation

Train your subscribers to pay on time and make payments easy to get back online.

Activation Servers Fuel Growth

Speed up on-boarding for point-to-point or point to multi-point connections and Wi-Fi at RV parks, campgrounds or marinas.

Reach WISP success by setting goals and motivating employees to achieve them.

An earlier article about killer interview questions offer insights into identifying the best team members for your ISP uncovers the driving force to take your organization to a higher level by:

  • Rethinking qualifications to hire staff who take more ownership in their tasks; and
  • Using interview questions to uncover hidden talents.

Once you have the right team in place, motivate them to contribute to your ISP. Here are ways to get staff to work toward your success goals.

Set Measurable Goals

Get everyone on the same page and point them in the same direction. Whether you measure success in more subscribers, lower cost, customer satisfaction or a combination of the three, tell your people what you must achieve to be successful.

Set measurable key performance measures (KPI) to help staff reach goals. It may be a specific number of new subscribers every quarter or fewer repeat maintenance visits to encourage efficiencies that include the correct diagnosis and repair in a single visit.

There’s More than One Way to Reward Staff

It’s no surprise that it’s not all about the money — but, money is a big factor*. When it comes to ISP employee motivation, take multiple approaches:

Tie rewards to cost savings and revenue growth

You can’t hand out money just because people want it, but you can share the wealth.  Find ways to reward smart, hard-working staff who contribute to your ISP success when they:

  • Save money through implementing efficient processes;
  • Increase revenue with a great idea; and
  • Reduce subscriber churn with concierge customer service.

Life support rewards

Work-life balance gets neglected when a business is in a growth phase. An occasional half day off as a way to celebrate reaching a goal gives hard-working staff a breather, so they return to work refreshed with the desire to increase their productivity.

Acknowledge them

All employees want to feel appreciated. Instead of providing a general, “Good job!”, tell them what it is about their performance that inspired the compliment. Linking the reward to a specific behavior and result to motivate them to work harder.

The right staff with measurable goals and proper employee motivation can drive you to greater success. Visp.net explores business strategies that you can apply to propel your WISP to the greatest heights. Stay tuned.

Thank you to Priscilla du Preez for providing the image for this article, which can be found at Unsplash.com.
*The 2016 Deloitte Millennial Survey – Winning over the next generation of leaders, posted online: https://www2.deloitte.com/content/dam/Deloitte/global/Documents/About-Deloitte/gx-millenial-survey-2016-exec-summary.pdf

Featured Articles

“It does what I need and more, the support is top notch.“

~Tristan Livingston (NTX Fiberwave)

“Congratulations on having such fine staffing quality on your front lines.“

~Ned Schuman (Founder, Olympus)

“Amazing how quick you guys get things done!“

~Renaldo Coakley (Coakster Wireless)

“Always works, always getting improved. Thanks VISP Team!“

~Louis Uttaro (Oso Internet)

Related Articles

5 Top Reasons to Attend WISPAmerica – Your Industry Event 

5 Top Reasons to Attend WISPAmerica – Your Industry Event 

The ISP’s industry event of the season is the perfect place to be this March. Discover the top 5 reasons you should attend WISPAmerica 2022 and join your colleagues, industry experts and icons to celebrate our industry and plot a future that’s beneficial to all of us.

ISP Marketing Strategy: The 5 Tactics to Measure Success

ISP Marketing Strategy: The 5 Tactics to Measure Success

To succeed, marketing campaigns must deliver. Knowing how to measure ISP marketing strategy success is essential to know if the investment is worth it. Read on to discover how to include tracking measures and metrics to ensure your current and future campaigns pay off.

A Sales Incentive Plan to Retain and Motivate ISP Salespeople

A Sales Incentive Plan to Retain and Motivate ISP Salespeople

ISP salespeople are essential to keep a steady stream of new subscribers coming into your organization. But, hiring and keeping good professionals requires more than just a base salary and vacation. Discover how well-structured sales incentive plans can help you to attract the best and brightest.

?