In addition to the existing payment methods available (cash, check, etc.), you can also process payment for subscribers using tokens. Getting Started: Allow TOKEN payment method...
Powerful Management Tasks
Upgrading a Package in UBO
To upgrade to a new package, you want to add the new package first, then move all active services to the new package. This ensures there is no interruption of service to the...
Suspending a Package
To suspend a subscriber's package, first, select the subscriber from the Main table you would like to suspend. Go to their Packages tab. On the Subscribed packages panel, you...
Updating Speed Limits
As a WISP, you can set speed limits for each of your wireless packages to limit your subscribers internet speed per package. Open ISP Configuration. Click Packages. Click on the...
Reset Software Preferences for UBO
When there is a change in the workstation you are using such as changing from two monitors to one monitors, you might need to reset software settings to fix several issues you...
Deleting a Subscriber
Note that deleting a subscriber means cutting his/her entire account from the software, so he/she will not be able to access any of your services at all. We advise that you...
Deleting Subscriber’s Package
Like package suspension, package deletion applies to entire packages provided to a subscriber. Thus, deleting a package from a subscriber's account means deleting all the...
Deactivating a Service
Service deactivation applies to individual services, so deactivating one service does not affect another. Start by selecting the subscriber in the main table, then going to...
Mass Email
With the Mass Email Manager, send emails of invoices, payments and many more to your subscribers easily. You can also be able to schedule sending of mass emails. Open Mass Email...
ISP Settings: Paper Invoice Fee
Some of your subscribers may want to have printed invoices. Paper Invoice Fee feature in the ISP Settings allows you to set a default value and setting when Paper Invoice is...
ISP Configuration: Merchant Account
Credit Card and eCheck are payment methods available for your subscribers. To process these kinds of payments using the software, you will need to set up your merchant account....
Opening the ISP Configuration
Go to File > ISP Configuration Or click the ISP Configuration icon on the Toolbar. This will open the ISP Configuration window as shown in the image below.