Powerful Management Tasks

Process payment using tokens

July 8, 2015 by Mary Barry

In addition to the existing payment methods available (cash, check, etc.), you can also process payment for subscribers using tokens.

Getting Started: Allow TOKEN payment method

Open the ISP Configuration window, go to the Subscriber Portals → Online Signup panel, and then the Payment Options section.
Click the Token option to allow token as payment method.
Click the Save button to save changes.

Once the Token option has been checked, the TOKEN will be displayed as an option in the Card combobox in the Billing Options tab.

If you wish to add multiple tokens to an account, you can click on the + button to display the multiple credit card/token panel. From within the panel, you can click on the + button to add an empty row where you can enter the information of the additional token for the subscriber.

Configuring Captive Portal in the ISP Configuration

July 7, 2015 by Mary Barry

You can generate the html files, which you can then upload to your Mikrotik router. You may use point to or use the html files to customize your Captive Portal in the Ultimate Back Office software.

Open the ISP Config window and go to the Captive Portal panel. The Welcome Name (which is editable), Sign-up Page Link (which is not editable), and Account Manager Link (also not editable) fields are already pre-populated, so you only have to fill out the Additional Message field (optional).
If you want to use your own logo and background image for the Captive Portal page, you can click on the “Use new image” option and browse for the desired images from your local storage.

Once you are done selecting the image files, click on the Generate button to generate the html files. Your system’s Open file window will be displayed so you can select the directory where the files will be saved. After selecting a directory, click on the Open button. A “Success!” prompt will be displayed once the files have been generated.
isp config - subscriber portal - captive portal - preview enabled
After generating the files, the Preview Captive Portal button will be enabled. Clicking on the button will show you a preview of what your Captive Portal will look like once the generated files are uploaded to your Mikrotik router.

TowerCoverage: An Accurate Tool for FCC Reporting

December 10, 2014 by Mary Barry

Section 5.3 of the FCC’s 477 reporting requirements is for all blocks where you *can* provide coverage, not just the blocks where you have subscribers. Be sure your report in Section 5.3 is accurate to help prevent large telcos from securing government funding to roll competing services in areas you already have coverage.
Ultimate Back Office reports the blocks where you have subscribers and does not yet have a means to show your entire coverage area and the blocks covered by your network. Exporting this detail is a function of a coverage mapping system.
So in order to accurately represent your coverage for Section 5.3 of the Form 477, we recommend consulting with a coverage mapping provider, such as TowerCoverage.com who can build the report for you. Building the report is a complex and still somewhat manual process, so there a modest fee of $250 per report. TowerCoverage.com also integrates with UBO to enhance it’s mapping power. Simply enter your account details in the ISP Config > STEM Settings.

Note: Extended submission for FCC report is until December 11, 2014.

Authorize VISP to Access TSM Google Calendar

November 25, 2014 by Mary Barry

Google now has an authorization process that would restrict the UBO to continue accessing the Google Calendar of the accounts that you provided in the STEM Settings.
In order to continue connecting your Google Calendar with UBO, you would need to allow access for UBO visp.net to access the calendar. This is just a one-time authorization and does not require you to do it again.
Here are the steps to follow:

When scheduling a ticket or syncing tickets, a popup would appear:
After clicking OK, your default browser will open the Google authorization page.
- If there is no existing Google account logged-in, the Google sign-in page will be displayed and will redirect to the auth page after signing in.
- If there is an existing Google account logged-in, the authorization page will default to using that account. Check the account logged-in in the upper right corner of the page.
  - If the existing Google account logged-in is not your calendar account in the UBO, you would need to click on the arrow beside the email and click Add Account.
  - The Google sign-in page will be displayed and will redirect to the auth page after signing in.
In the Google Authorization page, click Accept button to allow UBO visp.net to access the Google Calendar of the email account indicated in the upper-right corner.
You will be notified that you have successfully authorized UBO visp.net to access your calendar.
You can now go back to the software and continue the task you were doing, whether it was syncing tickets or saving and scheduling a ticket.

TROUBLESHOOT TIPS:

You can actually verify if you have authorized UBO to access your calendar. Here are a few steps to follow:
1. In your Google page, click on the Google image in the upper-right, and select Account.
2. Click on the Security tab. In the Account permissions category, click View All in the Apps and websites field.
3. You can now see UBO visp.net permitted to access your Google Calendar.
4. If you need to Revoke Access UBO visp.net in your current Google Account and change your STEM calendar Google Account, kindly inform Visp.net Client Success Team to further assist you since you already have a saved authorization code saved in our database that cannot be overwritten automatically for security reasons.

Upgrading a Package in UBO

August 12, 2014 by Mary Barry

To upgrade to a new package, you want to add the new package first, then move all active services to the new package. This ensures there is no interruption of service to the subscriber.

To upgrade a package first select a subscriber.
Go to the packages tab.
You will see the subscriber’s current package.
We will go ahead and add a package by clicking the add button.
It takes us to the add package window.
Select the package they want to upgrade to.
No need to activate an email account since they already have one.
You can send a welcome letter
You can have the billing start date now or we can have it later, picking the date as needed. Invoicing now or not.
Hit OK.
Now this is the most important part. As you can see on the subscribed packages panel, the old package is still showing active and the new package is grayed out
We are going to go into the old package. Right-click on the old package and it says move. We want to move the wireless service from the old package to the new one. (Do the same with all the active services.)
Click yes in the prompt to confirm. Then hit OK on the prompt informing that it has been moved.
The service information has been moved. Now you can see that the new package is now active. And the old one is grayed out.

We can now go to the old package and delete it. And that’s how you upgrade the package.

Updating the Billing Start Date

August 1, 2014 by Mary Barry

Updating the Billing Start Date

You can only change the Billing Start Date a month before the billing date has started.

Go to Packages tab and select the package you would like to update.
Then choose your new billing start date.

Click Save to apply your changes.

For more details on how to Set the Package Billing, click here.

Powerful Management Tasks

Process payment using tokens

TowerCoverage: An Accurate Tool for FCC Reporting

Authorize VISP to Access TSM Google Calendar

Upgrading a Package in UBO

Updating the Billing Start Date

Updating the Billing Start Date

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