Upgrade or Move to a New Package

There are three steps to upgrading or moving to another package in VISP: First, you must add the new package to the subscriber’s account. Next, move all active services to the new package. Lastly, deactivate and delete the old service.  Moving Active Services An...

Add or Delete a Package

Have you already configured the settings and pricing for your Packages? If not, watch this video.  The video and instructions below are for adding or deleting packages in the subscriber’s account.  Adding Packages to a Subscriber Account First, select the subscriber...

Deleting a Subscriber

Note that deleting a subscriber means removing all active services and then moving the subscriber’s account to the Deleted category. If you configured the software to automatically delete a subscriber, we recommend adding a ‘grace period’ before doing so.  Click on...

Adding a Subscriber

Opening the ‘Add New Subscriber’ Window On the menu bar, go to File and then click on New Subscriber Another way to add subscribers in the software is to click on the New Subscriber icon on the toolbar. Or you may also press Ctrl + N on your keyboard to open the Add...

Changing Your Subscriber’s Billing Cycle

From the Billing Options tab (lower section), you may change the billing cycle of a subscriber to monthly, quarterly, semi-annual, or annual. Remember to click on the Save button after you make your changes.  A pop-up window will open giving you four options. The...