1-541-955-6900

success@visp.net

Login

Account Manager : Hibernate your package

by | Jan 25, 2017

Authentication and Provisioning

The system is redundant, scalable and automates control of subscribers’ access, speeds and usage.

Automated Suspension and Reactivation

Train your subscribers to pay on time and make payments easy to get back online.

Activation Servers Fuel Growth

Speed up on-boarding for point-to-point or point to multi-point connections and Wi-Fi at RV parks, campgrounds or marinas.

Hibernate your package on the Account Manager
There are two ways with which you can hibernate your package through the Account Manager.
1. Hibernate and Reactivate package manually

After logging in to the Account Manager, click on the Manage My Packages link in the menu. This will display an expanded version of the menu, with the following options displayed in the screenshot below.

  1. Subscribed Packages link – click this link to go to your My Packages page, and select the package you want to hibernate or reactivate.
  2. Schedule Auto Action link – click this link to go to the Perform Auto Action on My Packages page, and set-up scheduled auto-hibernation and auto-reactivation for your packages.


In the My Packages page, select the package you want to hibernate from the Package: dropdown and wait for the package to load. If hibernation for the package is available and allowed on the Account Manager, you can click on the Hibernate button to hibernate the package.

To reactivate a hibernated package, go to your My Packages page and select the hibernated package from the Package: dropdown, and wait for the package to load. If reactivation for the package is available and allowed on the Account Manager, you can click on the Reactivate Package button to activate package from hibernated status.
2. Schedule Auto-Hibernate and Auto-Reactivation for your package

From the Manage My Packages menu, click on the Schedule Auto Action link to open the Perform Auto Action on My Packages page. In the page, click on the Add new auto action button to start setting up a scheduled hibernation or reactivation. (See screenshot below.)

  1. Package: dropdown – select the package for which you want to set-up a scheduled auto action.
  2. Hibernate this Package checkbox – check this option if you want to set-up a scheduled auto-hibernation for the package.
  3. Auto-hibernate options:
    • at the end of its term option – select this option if you want the package to be automatically hibernated on the day following your paid-through date.
      • NOTE: This is a moving date — if the invoice for your next term has already been generated, your paid-through date will advance to the end date of that term.
    • on specific date option – select this option if you want the package to be automatically hibernated on the date your specified.
  4. Reactivate on checkbox and date chooser – check this option if you want to set-up a scheduled auto-reactivation for the package. Once the option is checked, the date chooser will be enabled so you can choose the date for the auto-reactivation.

Make sure to save your changes.
Once the scheduled auto actions are set, the settings will be displayed as illustrated in the screenshot below.

  1. Edit button – click on the button to switch to edit mode and modify the settings for the saved scheduled auto actions.
  2. Delete button – click on the button to remove scheduled auto actions saved for the package.
  3. Add auto action button – click on the button to set-up scheduled auto actions for another package.

 

Featured Articles

“It does what I need and more, the support is top notch.“

~Tristan Livingston (NTX Fiberwave)

“Congratulations on having such fine staffing quality on your front lines.“

~Ned Schuman (Founder, Olympus)

“Amazing how quick you guys get things done!“

~Renaldo Coakley (Coakster Wireless)

“Always works, always getting improved. Thanks VISP Team!“

~Louis Uttaro (Oso Internet)

Related Articles

5 Top Reasons to Attend WISPAmerica – Your Industry Event 

5 Top Reasons to Attend WISPAmerica – Your Industry Event 

The ISP’s industry event of the season is the perfect place to be this March. Discover the top 5 reasons you should attend WISPAmerica 2022 and join your colleagues, industry experts and icons to celebrate our industry and plot a future that’s beneficial to all of us.

ISP Marketing Strategy: The 5 Tactics to Measure Success

ISP Marketing Strategy: The 5 Tactics to Measure Success

To succeed, marketing campaigns must deliver. Knowing how to measure ISP marketing strategy success is essential to know if the investment is worth it. Read on to discover how to include tracking measures and metrics to ensure your current and future campaigns pay off.

A Sales Incentive Plan to Retain and Motivate ISP Salespeople

A Sales Incentive Plan to Retain and Motivate ISP Salespeople

ISP salespeople are essential to keep a steady stream of new subscribers coming into your organization. But, hiring and keeping good professionals requires more than just a base salary and vacation. Discover how well-structured sales incentive plans can help you to attract the best and brightest.

?