Peter F. Drucker
Getting paid is what this is all about. Without automation, manual collection is labor-intensive and expensive. Who wants to pay a support person to leave voicemails about missed payments?
Your subscribers make payments on time when your billing platform is in sync to their internet access. For those who are suspended, make it easy for them to post a payment and get back online without tying up your expensive staff with phone calls.
You will always have a human element to billing, but there are many tasks that can be automated. Ultimate Back Office (UBO) streamlines billing and customer management with:
It’s easy to view and navigate your data with UBO, it takes just a few clicks to get to subscriber history, connection status, the amount due, assigned assets, contact and much more.
You’ll find the system is intuitive for fast accurate customer service. Your team can get to a resolve fast and keep your subscribers happy, so they stay your customer for a long time.
Data freeloaders SUCK! But that’s what you end up with when systems aren’t connected to your subscribers’ payment status. With automatic payment enforcement, the payment status of each account is tied to subscribers’ access permissions.
When a payment is missed, that customer has a graceful experience that takes them to a payment screen. Once the payment process is complete and the account is up-to-date, the subscriber is presented with an option to continue to the internet.
Automated payment enforcement through RADIUS supports Hot Spot, PPPOE and DHCP.
“87% of subscription-based business owners say that automating features that are focused on managing predictable payment failures would have a meaningful impact on reducing involuntary churn.” (Forrester Research)
How does that work? Reducing churn and achieving high retention requires staff to be focused on your subscribers, and the automation in UBO gives you that time.
There’s a 92% retention among companies with a well-crafted customer service approach. (Aberdeen Group)
If you take that time to create a well-crafted customer service strategy, how much more success would your business experience?
UBO makes it easy. Schedule your private demo today.
The UBO platform is so intuitive that there’s no need to invest a lot of time and effort into training. You have an instant overview of due, past-due and paid-up accounts.
There are many design elements that UBO deploys to reduce your learning curve. In fact, it’s so easy to learn the system that there is no charge for training and it’s available any time.
Schedule a private demo and see for yourself.
Make the right decisions about your company’s growth with an accurate overview of key performance indicators (KPIs). The built-in report center gives you access to information that’s essential to effective decision making:
Keep your finger on the pulse of your company’s health. Sign up for a free demo, today.
Everyone expects online access to their accounts — your bank, utilities and Smartphone accounts are available from the web. Why not give subscribers the same tools?
Customer Self Management Portal allows subscribers view and update contact information, see current charges and billing history. With easy access to their usage information and the ability to make payments, you’ll fit perfectly into your subscribers’ lives. And, best of all, the CSM is professionally designed and branded to your company so YOU look good.
Keep your access locations organized; manage your Tower Sites, apartment buildings and multi-dwelling units. (MDUs) You’ll know what equipment you have at each location, the cost to build that site, number of subscribers that connect, total revenue and most important your margins.
When you deploy a CPE to a subscriber, tag that asset to their account. HyperRADIUS authenticates from the MAC of the CPE, so you’ll always have an easy way to confirm what asset you install at each customer’s location.
See inventory control in action. Schedule a demo today or call 541.955.6900
Mac Operating Systems
Windows 7 or higher
Most variants of Linux – though functionality may be limited in non-Windows OS environments
An experienced, digital marketing copywriter will work with you to develop five, original web pages to effectively convey your brand, its unique value and persuade subscribers to upgrade their packages and continue their loyalty to your ISP.
Update three pages, such as your primary landing page, “About Us” and one feature or product page.
Do you prefer to create your own content package? We’re happy to work with you in the way that best suits your business. Here are time estimates to help you get the most from your web development budget.
Info gathering Interview to determine preferences: 30 minutes
Landing page – 1.5 hours
Two back pages – 1.5 hours
Initial draft acceptance process – 30 minutes
Polish: 1 hour and NPS survey
Final polish and acceptance – 30 minutes