Category : Managing the Subscriber Profile

Attending to a Subscriber’s Concerns

Jul 07, 2011

When a subscriber reports a technical problem or issue about a service, you can note that down and schedule one of your technicians to fix it. The Ultimate Back Office (UBO) Billing and Management Software™ provides a way for you to create a printable service call report for every issue. A service

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Finding Instructions for a Subscriber

Jul 06, 2011

The software’s instructions are step-by-step guides  on the package services, especially on how to set them up. If you or your subscribers need more information on that, you can view the instructions online. Continue reading “Finding Instructions for a Subscriber” »

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Checking Dialup Numbers for a Subscriber

Jul 06, 2011

All of your subscribers, whether or not they are availing your dialup service, can look for dialup access numbers or points of presence (POPs) in their respective areas. You can check these numbers for each subscriber with any one of these ways: Continue reading “Checking Dialup Numbers for a Subscriber”

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Checking the Spam Filter for a Subscriber

Jul 06, 2011

Your subscribers also have their very own Visp.net Spaminator, an online spam filter to increase their internet protection. With the Spaminator, each subscriber can set his/her protection preferences, in terms of the spam control’s sensitivity and handling, as well as the scanning for viruses and blocking

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Checking the Email for a Subscriber

Jul 06, 2011

If a subscriber is availing your email service, you can check the email that you are hosting for him/ her. This way, you can help your subscribers figure out solutions when they have problems regarding their emails. Continue reading “Checking the Email for a Subscriber” »

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