Twice every year, US telcos and internet providers must submit to the Federal Communications Commission (FCC) a form with information on their companies' services. This is Form...
Billing and Automation Software Version 6
How to Separate or Combine Subscriber Contact Details
Most subscribers want their mail sent to one primary address where they get their service. However, some subscribers may have a separate billing address. Visp gracefully supports...
Process payment using tokens
In addition to the existing payment methods available (cash, check, etc.), you can also process payment for subscribers using tokens. Getting Started: Allow TOKEN payment method...
Internationalization & Localization
We are glad to be of service all over the world! We are proud to say that we are supporting the following countries: Note: The following screenshots were taken from different...
Manage wired service accounts
Other Connection service refers to non-wireless connection services that work the same way with Wireless service. To add an Other Connection service to a package: Open the ISP...
Help Videos and Help Articles
In parts of the software where help articles and help videos are available, you will be able to notice a help icon in the upper right portion of the software main component. (See...
CSM: Show and Hide Tabs
With just a few clicks, you can take control of the information that gets displayed on your subscriber’s Account Manager page. Open the ISP Configuration window, go to the...
Labor and Other Service
Here’s how you add Labor and Other Services to a Package: Open ISP Configuration > Packages > [Package name] Click the plus sign (+) beside the Labor service or Other...
Rapidly Refund IP Pay credit card transactions directly from UBO
Whether it's a mistake in receiving payments or a discount you forgot to punch in, the Refund feature is your life-saver. Just make sure you set it up in the ISP Configuration...
Upgrading a Package in UBO
To upgrade to a new package, you want to add the new package first, then move all active services to the new package. This ensures there is no interruption of service to the...
Adding Tower Location
Go to the Tower Locations tab and click on the Add Tower button. Fill up the Add Tower Location window to successfully create a tower location. Location (Tower...
Receive Payment by Money Order
Here's how you take a money order payment: Select a subscriber. Go to the statements tab. Go to receive payment. Amount due is automatically posted. You may put a memo. We will...