Lean Wisdom: Implement Lean into Your WISP
Keep fat where it belongs — in your profit!
Waste reduction is an inescapable part of Lean. Last week’s blog described how to implement a continuous improvement process into your workflow. It makes sense from the efficiency and cost-savings perspectives, but it could seem complicated when you’re on the outside looking in.
To get the benefits from Lean, you evaluate your processes but it isn’t as complicated or time-consuming as you think. Read on to discover the simple steps and get started.
Identify inefficiencies – If it’s unclear where the biggest time wasters are in your process, ask your staff and make a list of these areas.
Double-check – Walk someone who doesn’t know the process through it and write down their thoughts.
Engage your peers – Ask the co-workers who are downstream and upstream from you to evaluate the process.
Write it down – When you first document processes, you detect gaps and inefficiencies. Establish procedures to stop employees from introducing waste through extra steps.
Ask coworkers to evaluate – Your written steps should be reviewed by your downstream and upstream team, as well as any of your staff who are touched by the process.
Your WISP will become more efficient, but you will also become more cohesive as a collaborative team. Get even greater benefits and align yourself with vendors that embrace Lean concepts.
Lean the company and fatten the profits!
Being successful in business includes attracting and capturing new subscribers. For a busy ISP, it can be challenging to deploy tactics that keep you top of mind for prospects – but, it doesn’t have to be costly or time-consuming. Discover 5 no-cost ways that ISPs can use to gain new business.
Running a WISP isn’t for sissies. In addition to technical, business, marketing and customer service knowledge, there’s a lot of territory that’s sometimes undocumented, so it’s difficult to know which direction to take in order to be successful and support your WISP’s growth. This article provides a handy list of resources to help you know where to turn to get the answers to your questions and make the right decisions.
Yes, outstanding customer service will pay off in the long-run. The real point is that the payoff comes when you know your customers and focus your service, marketing and retention efforts on subscribers like them because they are a fit to your WISP. These customers are willing to pay your fees and they complain the least, and you don’t have to work as hard to get them on-board or to retain them.
cnHeat Locate predicts wireless coverage within one meter of accuracy, identifying the best wireless install locations in longitude, latitude and height for new customers. It uses information from radar systems which maps the tops of trees, buildings and anything else in between your customer and the Access Point.