Help

To start importing your site data from Tower Coverage to UBO, kindly open Settings > Extensions > Tower Coverage and follow the steps below:

1. Integrating your Tower Coverage account is required to proceed. This means that you will need to check the Integrate multi-mapping checkbox and fill out your email address and password used to login to your Tower Coverage account.
2. Provide the Acct ID and Acct Key. Login to your Tower Coverage account and go to Account > API.
   
3. Under Advanced API Calls, copy and paste the Acct ID and Acct Key to the provided UBO fields.
   
4. Click Save to save all entered details.
5. Click Pull and wait for the import to finish.
6. Once the import is done, “Pull Complete” message will be displayed.
   

We’re pleased to report support for Stripe credit card and eCheck payment processing in UBO.
To access, open the Settings > Payments > Merchant Account. Then, check the Enable Integrated Merchant Services in Ultimate Back Office and on the Account Manager. checkbox and select the “Stripe” option from the Merchant Account combobox (see screenshot below), then enter your Stripe Secret Key. Once you’ve completed the integration, you’re now ready to add the credit card and eCheck accounts to your subscribers and have them synced directly to your Stripe customer records.

You can get your Stripe Secret Key from your Stripe dashboard. After logging in, go to the API page, and copy the values from the Secret Key field (see screenshot below).

For eCheck accounts, you still need to verify the account before making payments with it.

To proceed with the verification, click the Verify on Stripe link next to the eCheck account. This will open the subscriber’s corresponding record on your Stripe dashboard. In the page, scroll down to the Bank accounts section, and click on the Verify link (see screenshot below).

Once you click on the link, it will open the Microdeposit amounts in cents panel. Enter the two deposit amounts, which you have already acquired from your subscriber, and click on the Verify button. After the verification is confirmed, refresh the subscriber in UBO — it should show Verified in the Billing Options tab then. (You can find more details for ACH on Stripe site’s ACH documentation.)

To enable Oriental Bank for your ISP, go to the Settings window -> Billing tab -> Payments -> Merchant Account panel.

1. Enable Integrated Merchant Services in Ultimate Back Office and on the Account Manager checkbox — check to enable setting up your Oriental Bank merchant account.
2. Use my Merchant Account combobox — select Oriental Bank (Puerto Rico) from the list.
3. Store ID, Store Key, Entity ID, and Location ID fields — enter your Oriental Bank merchant account information into their respective fields.
4. Void the payment checkbox — check if you want to automatically void ACH payments when they are updated with a DECLINED status from Oriental Bank.
5. Send an email notification to field — enter the email address to which the email notification for DECLINED payments will be sent. You can enter multiple email addresses separated by commas.
6. Maximum ACH transaction age combobox — select the maximum number of days that a pending ACH payment will be included in the daily check for status update from Oriental Bank, after which the payment will be considered approved and excluded from the list of ACH payments to check updates for.

If you’re an invoice-based billing ISP, whenever you add a new package to a subscriber, you can choose whether to sync the new package’s term to an existing one or have it start a new term in full.
In the Add Package window -> Package Billing Options -> Term End Date field, choose the term with which the new package will be synced or select “Start a new term” to have the new package start its own term and cycle. Packages with the same term end date will be added together to one invoice on their next invoice generation date.