Opening a Trouble Ticket

Go to visp.net > login > type in account username and password > Create New Trouble Ticket. You will be given a form to fill out. This will be your trouble ticket. Fill out this form – make it as accurate as possible so Visp.net can provide the right help. Give...

Email Settings

Primary DNS Server: Obtain DNS server address automatically   Secondary DNS Server: Obtain DNS server address automatically   Replace domain.com in examples below with the subscribers email or hosting domain. The part of the email account that follows the @ symbol.  ...

Allowed Characters

Here is a list of allowed characters for the different fields in the Billing and Management software: Subscriber/Billing Info tab Company – alphanumeric characters – the following special characters: !@#&*+?[]’,./ First Name – alphanumeric characters only Middle...

Domain Admin Login Issue

There is a known issue with the admin control panel interface truncating the password and leaving out special characters, such as the # sign, when you copy and paste the password. The same issue also occurs with passwords ending in special characters when trying to...