Category : Need Help?

How to Handle Botnet Issues Affecting your MikroTik device

Aug 03, 2018

MikroTik issued an advisory to address a rogue botnet that is using a vulnerability in the RouterOS Winbox service, that was patched in v6.42.1 on April 23, 2018. All RouterOS devices offer free updates. Make sure you update your devices with the “Check for Updates” button. To prevent being affected,

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Unable to Download/Print Invoices/Statements from UBO

Sep 20, 2013

If you are having trouble downloading or printing invoices/statements from UBO and getting this error message: then the problem is in the Internet Explorer because it doesn’t allow saving of encrypted files or temp files on your disk. To fix this problem, make sure that the “Do Not Save Encrypted

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Opening a Trouble Ticket

Feb 13, 2013

Go to > login > type in account username and password > Create New Trouble Ticket. You will be given a form to fill out. This will be your trouble ticket. Fill out this form – make it as accurate as possible so can provide the right help. Give special attention in providing

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Email Settings

May 10, 2012

Primary DNS Server: Obtain DNS server address automatically   Secondary DNS Server: Obtain DNS server address automatically   Replace in examples below with the subscribers email or hosting domain. The part of the email account that follows the @ symbol.   Incoming POP Mail

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Allowed Characters

Oct 28, 2011

Here is a list of allowed characters for the different fields in the Billing and Management software: Continue reading “Allowed Characters” »

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