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Primary DNS Server:
Obtain DNS server address automatically
 
Secondary DNS Server:
Obtain DNS server address automatically
 
Replace domain.com in examples below with the subscribers email or hosting domain. The part of the email account that follows the @ symbol.
 
Incoming POP Mail Server:
mail.domain.com | Port 110 | SSL is not required
Account Name: username@domain.com
 
Incoming IMAP Mail Server:
imap.domain.com | Port 143 | SSL is not required or Port 993 | TLS is not required
Account Name: username@domain.com
 
Outgoing SMTP Mail Server:
smtp.yourdomain.com | Port 25, 2500 or 587 | SSL is not required
Server Requires Authentication
Account Name: your_address@domain.com
 
By default all new servers support TLS encryption for both incoming and outgoing; however, the default settings of “mail.domain.com” will always throw an error stating the certificate does not match. The certificate is always sNssl.userservices.net. So either the subscriber can a) accept the certificate even tho there’s an error, or b) change the incoming/outgoing hostnames to sNssl.userservices.net or hNssl.userservices.net for hosting servers. Where N = the number of the server, so if the domain is hosted on server 7, the hostname would be s7ssl.userservices.net. If the domain is hosted on hosting 11, the hostname would be h11ssl.userservices.net.

Here is a list of allowed characters for the different fields in the Billing and Management software: [Read more…] about Allowed Characters

There is a known issue with the admin control panel interface truncating the password and leaving out special characters, such as the # sign, when you copy and paste the password.
The same issue also occurs with passwords ending in special characters when trying to access the domain control panel by allowing the browser to autofill the login information when accessing it from the list of available domains on the support site.
Other special characters that should be avoided at the end of passwords include the ? and & characters.