Being successful in business includes attracting and capturing new subscribers. For a busy ISP, it can be challenging to deploy tactics that keep you top of mind for prospects – but, it doesn’t have to be costly or time-consuming. Discover 5 no-cost ways that ISPs can use to gain new business.
Running a WISP isn’t for sissies. In addition to technical, business, marketing and customer service knowledge, there’s a lot of territory that’s sometimes undocumented, so it’s difficult to know which direction to take in order to be successful and support your WISP’s growth. This article provides a handy list of resources to help you know where to turn to get the answers to your questions and make the right decisions.
Yes, outstanding customer service will pay off in the long-run. The real point is that the payoff comes when you know your customers and focus your service, marketing and retention efforts on subscribers like them because they are a fit to your WISP. These customers are willing to pay your fees and they complain the least, and you don’t have to work as hard to get them on-board or to retain them.
cnHeat Locate predicts wireless coverage within one meter of accuracy, identifying the best wireless install locations in longitude, latitude and height for new customers. It uses information from radar systems which maps the tops of trees, buildings and anything else in between your customer and the Access Point.
Designing a network around a single vendor isn’t possible. And, when you try to get products and software to work well together across a complex network, it’s a challenge. If you’re a fan of Ubiquiti routers, finding a #WISPBillingSystem may be tough – but, will your EdgeRouters integrate with VISP? Find out in this short article.
The foundation of a WISP’s promise to its subscribers is effective communication. Unfortunately, nature can play havoc on well-designed networks. This primer will help those who are new to WISP operations to plan and implement MAC protocols with outdoor environments in mind to keep data flowing and subscribers happy.