Sections of the Service Desk

Service Tickets You can create a new ticket by opening a subscriber profile and clicking on the plus sign in the Tickets category. You can also create a ticket and assign it to a subscriber by clicking on the plus sign in the upper right corner of the window. Select...

Clearing Your Web Browser Cache

Are you seeing a blank white space when opening the VISP Web App? Are you getting timeouts or errors when loading specific pages in the application? Clearing your cache may fix this. Here are the steps: For Chrome, Opera, Firefox and Internet Explorer Click Ctrl +...

QuickBooks Online Integration

Follow the steps below to set up and configure your QuickBooks Online for integration with the VISP Desktop or Web App. 1. Sign-in or Create a Quickbooks Online Account Go to QuickBooks Online (https://quickbooks.intuit.com/online/) to register or sign-in. 2. Intuit...

Supported Merchant Processors

Merchant Accounts   You need a merchant account in order to process credit card, echeck, or EFT payments through the VISP software. The following merchant accounts are supported by the system. Merchant Processor Details Website Contact / Signup IPPay Accepts credit...

Your VISP Client Success Team

You can get a hold of your VISP Client Success team by calling 541-955-6900, or by sending an email to success@visp.net. Your Client Success team is available from 6AM to 6PM Pacific Standard time, from Mondays-to-Fridays. Support is limited during the...

Using Glip

The VISP Development and Client Success teams use Glip to communicate and collaborate internally or with teams different ISPs and with partner vendors. How to join the VISP Glip channel? Membership is by invitation only. If you’re using VISP for billing or a current...