Why subscriber is not receiving your emailed invoice?

Authentication and Provisioning

The system is redundant, scalable and automates control of subscribers’ access, speeds and usage.

Automated Suspension and Reactivation

Train your subscribers to pay on time and make payments easy to get back online.

Activation Servers Fuel Growth

Speed up on-boarding for point-to-point or point to multi-point connections and Wi-Fi at RV parks, campgrounds or marinas.

One possible reason is that your subscriber’s mail server filtered it as spam.

Add VISP IP Addresses to Your Domain’s SPF Records

  • SPF or the Sender Policy Framework helps reduce email fraud and spam by identifying the servers permitted to send email on behalf of your domain. Nowadays, emails disguised as coming from you but originating outside your email server, are treated as malicious or illicit. When sending invoices through the Mass Email tool in VISP, the messages originate from the VISP mail servers instead of yours. It is recommended to include the following information in your domain SPF record, so your messages don’t get filtered or locked.include:spf.visp.net

Let us know via email success@visp.net if you want assistance making the changes above.

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