Why Lean Matters to Your WISP

by | Jul 5, 2018

Reducing Waste Unlocks Profit
How Lean Principles Contribute to Your Bottom-Line

One of the on-going issues most business owners have, no matter how successful they are, is how to maximize profit. It’s not uncommon for businesses to throw money at advertising and marketing campaigns without seeing much traction.
Another thing they do is to start cutting costs, but they’re not strategic — they’re literal. Owners cut-back employee hours, quality of the hardware they use, marketing expenses and some even take on more work for themselves to save on labor.
There is a better, more strategic way to reduce costs and unlock profit.

Model after a Master of Efficiency

Lean was first developed and implemented by the Toyota corporation in the 50’s and 60’s. Manufacturing process improvements were implemented to reduce quality issues and time-wasting procedures. Gains produced by Lean included consistent and predictable quality, lower labor cost, faster and more efficient production systems. Since then, Lean has become a widely accepted principle used by businesses of all kinds.
This article discusses the basic principles of Lean and the steps you can take to implement your own Lean processes to reduce waste and gain profit.
Pillars of Lean
Continuous Improvement and Respect for People are the two guiding principles of Lean.
Pillar 1Continuous improvement enhances the process of delivering a quality product or service by identifying opportunities to streamline workflow and reduce waste while adding value to the operation through better efficiencies.
The basic steps of continuous improvement are:

  •         Identify operational waste
  •         Plan for better efficiency
  •         Execute efficiency improvements
  •         Review the results

Each one of these steps is crucial to the cycle, from identifying issues, such as long customer service calls or making multiple trips to activate a new subscriber, then developing a plan to improve the issue, executing the plan and measuring the results.
The beauty of the Lean principle is that it’s a continuous improvement process shared and performed by your entire team. Lean applies to every part of the business, each department, process and person benefits. Every team member can identify areas for improvement: is it an inaccurate inventory system that impacts efficient installs or something else? When your entire company commits to the process of Lean, you’ll remove waste,  increase quality, improve results and realize more profits.
Pillar 2Respect for people occurs at each step of the process – increased efficiency and improved quality reduce cost and drive sales respectively. Lean demonstrates a high level of employee respect by empowering them to make decisions regarding work environment, process and quality. The employee feels a sense of connection, contribution, and purpose to their job and in return, they perform at a much higher level.
Lean leaders provide clear-cut direction that keeps their staff focused on delivering customer value.
Imagine how much better your outcomes would be with streamlined processes where every task done by staff adds value to your customer. With an employee-driven continuous improvement culture based on the principles of Lean your processes and profit continue to optimize day-after-day, year-after-year.

Create a  Lean Culture

Implementing Lean doesn’t require a large outlay of cash. In fact, it cost nothing to start and the benefits to your organization are instant. Once you know what to look for and how to fix it, you and your team will find opportunities to apply lean everywhere. It takes persistence to establish a process of continuous improvement that reduces waste and maintains respectful relationships between subscribers and your staff, but it’s worth it.
This month, your Visp.net success team will share articles that you can use to improve your WISP’s internal operation. You’ll produce greater value for your subscribers and focus your staff on the two Lean Pillars to maximize your operation and protect your profits


ISP Resources at Your Fingertips

Running a WISP isn’t for sissies. In addition to technical, business, marketing and customer service knowledge, there’s a lot of territory that’s sometimes undocumented, so it’s difficult to know which direction to take in order to be successful and support your WISP’s growth. This article provides a handy list of resources to help you know where to turn to get the answers to your questions and make the right decisions.

Know Your Customers to Win Big

Yes, outstanding customer service will pay off in the long-run. The real point is that the payoff comes when you know your customers and focus your service, marketing and retention efforts on subscribers like them because they are a fit to your WISP. These customers are willing to pay your fees and they complain the least, and you don’t have to work as hard to get them on-board or to retain them.

Will My EdgeRouter Integrate with Visp?

Designing a network around a single vendor isn’t possible. And, when you try to get products and software to work well together across a complex network, it’s a challenge. If you’re a fan of Ubiquiti routers, finding a #WISPBillingSystem may be tough – but, will your EdgeRouters integrate with VISP? Find out in this short article.

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