WISPs that Hire Smart Gain Greater Insight with Killer Interview Questions
If you think back to your last job interview, you prepared by considering what questions you’d be asked. Skills and experience would be part of the discussion and you may have thought about common job scenarios and the strategies that you could apply for the best outcome.
Was there a time during the interview that were you caught off guard by questions that didn’t apply to the job? Did your interviewer lean in and pay more attention to your answers to these questions? He or she was interested in getting a true reaction and response instead of a rehearsed answer.
Here are some of the things unexpected interview questions tell you about your candidate:
- Actual thinking process
- Ability to learn
- Ability to be agile and flexible
- Level of creativity
- Cultural fit
- Ownership level
As a WISP owner-operator, it’s important to discover as much as you can during the interview process because you require someone who wants to own their responsibilities and grow with your organization. (Did you miss our last article about why job ownership in your staff is important? Catch up now.)
Here are interview questions that can help you discover more about your promising job candidates:
- What would you do in the event of a zombie apocalypse?
- Tell me something that is true and that almost no one agrees with you on.
- A hammer and nail costs $1.10 and the hammer costs $1.00 more than the nail. What is the cost of the nail? (ANSWER: 5-cents)
Ability to Learn
- Tell me about a failure.
- Give me an example of a time when you solved an analytically difficult problem.
Agility and flexibility
- What didn’t you have a chance to put on your resume?
- Can you describe a time when you almost gave up, how you felt about that and what you did instead of giving up?
- How would you describe yourself in one word?
- On a scale of one to 10, how weird are you?
- What’s your superpower or spirit animal?
- What motivates you to get out of bed in the morning?
- If I were to ask people who know you to describe you, what three things would I hear the most?
- What was the last Halloween costume that you wore?
- How old were you when you had your first paying job?
Candidate’s ability to own their job
- Tell me about one of your most difficult challenges and what you did to solve it.
- Can you tell me the story of your prior success, challenges and major responsibilities?
- If we’re sitting here a year from now and celebrating 12-months of success, what did we achieve together?
Make your next hire a success by ensuring that they are able to expand with your business and take ownership of their responsibilities. And, when you’re ready to choose a billing and automation system that can scale with you, choose the one that knows about business and positions your WISP for true success.
Thank you to Raw Pixel of Unsplash.com for providing the photo for this article.
Running a WISP isn’t for sissies. In addition to technical, business, marketing and customer service knowledge, there’s a lot of territory that’s sometimes undocumented, so it’s difficult to know which direction to take in order to be successful and support your WISP’s growth. This article provides a handy list of resources to help you know where to turn to get the answers to your questions and make the right decisions.
Yes, outstanding customer service will pay off in the long-run. The real point is that the payoff comes when you know your customers and focus your service, marketing and retention efforts on subscribers like them because they are a fit to your WISP. These customers are willing to pay your fees and they complain the least, and you don’t have to work as hard to get them on-board or to retain them.
cnHeat Locate predicts wireless coverage within one meter of accuracy, identifying the best wireless install locations in longitude, latitude and height for new customers. It uses information from radar systems which maps the tops of trees, buildings and anything else in between your customer and the Access Point.
Designing a network around a single vendor isn’t possible. And, when you try to get products and software to work well together across a complex network, it’s a challenge. If you’re a fan of Ubiquiti routers, finding a #WISPBillingSystem may be tough – but, will your EdgeRouters integrate with VISP? Find out in this short article.