Billing
Add New Employees to VISP
Bundled Charges – Packages and Items
Process Payments to Visp
Packages
Create and Configure Packages
Account Manager and Signup Portal
Add a Package to a Prospect or Subscriber
Service Desk
Add or Edit Ticket Types
Sections of the Service Desk: List, Calendar, Kanban
Ticket Types
Your ISP Business
Setup your network and authenticate your subscribers as well as tower equipment via RADIUS.
Billing
Add New Employees to VISP
To View, Search, and Manage Current Users Go to the Menu Click on Users To search for a specific user, type the name, username, or IP address in the search field. You can filter to see All Users or switch between Active and Inactive users. You can set the user as…
Bundled Charges – Packages and Items
1. Click the nine-dot menu in the upper right corner to open the Visp Admin Page 2. Click on Billing. 3. Select Items 4. To create a new custom item that will be bundled or included in a package, follow these steps: Click on Add New Item Enter a unique item code From…
Process Payments to Visp
This feature or section lets Application Users pay their Visp bill and save their cards or bank accounts for one-time or recurring payments. You can also view your items and balance due in the account information. 1. Click the nine-dot menu in the upper right corner…
Packages
Create and Configure Packages
Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.
Account Manager and Signup Portal
1. Click the nine-dot menu in the upper right corner to open the Visp Admin Page. 2. Click on CRM 3. Select Portals How to Access the Online Signup Form? 4. Click on Online Signup 5. Here’s the default link to view the Online Signup Form. Linked on this step is a…
Add a Package to a Prospect or Subscriber
1. Click on Subscribers 2. Search for the subscriber or select from the list. 3. Click on the plus icon in the Packages/Services section. 4. Using the pop-up list of Packages/Services, select a package. 5. Click on Add and Configure How to Set the Bill Start Date and…
Service Desk
Add or Edit Ticket Types
To add or edit the Ticket Types or templates added in VISP Go to the menu. Click on CRM tab. Go to Ticket Types Select a Ticket Type or Click on Add to create a new one. Add a label in the Ticket Type field. Setting up Your Ticket Type Add a summary. Once the CRM…
Sections of the Service Desk: List, Calendar, Kanban
Open the Service Desk 1. Click on Service Desk How to Sort and Organize Your Tickets? 2. Select List 3. Click on All Technicians. 4. Use the dropdown to select the technician and view that technician’s ticket list. 5. Use the status buttons to sort tickets based on…
Ticket Types
For UBO or desktop (Java) version, refer to this link. Creating templates for common types of service calls can streamline the time it takes to create and resolve tickets for your subscribers. Here’s how to add a new Ticket Type: Go to Main Menu > CRM > Ticket Types….