Yes, outstanding customer service will pay off in the long-run. The real point is that the payoff comes when you know your customers and focus your service, marketing and retention efforts on subscribers like them because they are a fit to your WISP. These customers are willing to pay your fees and they complain the least, and you don’t have to work as hard to get them on-board or to retain them.
cnHeat Locate predicts wireless coverage within one meter of accuracy, identifying the best wireless install locations in longitude, latitude and height for new customers. It uses information from radar systems which maps the tops of trees, buildings and anything else in between your customer and the Access Point.
Designing a network around a single vendor isn’t possible. And, when you try to get products and software to work well together across a complex network, it’s a challenge. If you’re a fan of Ubiquiti routers, finding a #WISPBillingSystem may be tough – but, will your EdgeRouters integrate with VISP? Find out in this short article.
The foundation of a WISP’s promise to its subscribers is effective communication. Unfortunately, nature can play havoc on well-designed networks. This primer will help those who are new to WISP operations to plan and implement MAC protocols with outdoor environments in mind to keep data flowing and subscribers happy.
When it comes to business ownership, the question is often how much time and money to invest in a growing business. Often, the best way to maximize profits and success is to manage growth and find products and services to create efficiencies that minimize labor and overhead. Read on to discover how the partners at Oso Internet Solutions created the ideal situation to maintain profitability without undermining their ROI.
Business growth isn’t an easy task. It’s difficult. And, the faster and further you go, the harder it becomes to maintain. A case study by Preseem demonstrates the power of two WISP vendors in creating the perfect environment to establish a sustainable growth rate that makes most businesses envious. Read on.
Managed routers check many enterprise growth boxes – from improving ARPU to reducing technician stress to boosting subscriber satisfaction. Learn how adding this service improves your operations.
Use a black hole router to protect your WISP from DoS service interruptions By Jeremy Davis, WISP Engineer and Consultant at Visp.net Sporadic degradation of your network? ...
Can you retain customers despite this subscription business menace? There are only three ways a WISP or any business can grow -- activate new subscribers, retain customers and...
Keep operations & revenue on-track with a business continuity plan The first half of 2020 has been rough. Any other year, you might expect to deal with “minor” disruptions,...
Let’s face it, it takes a lot to run a WISP. A lot of work, grit, determination and a lot of money. Savvy WISP owners and managers know how to cut expenses without cutting the quality of the service they’re delivering to their subscribers. Triad Wireless was able to defer the expense of a backhaul just by adding a billing system. Read their motivating story.
Can prepaid billing help you outlast economic downturns? You feel it, don't you? Life shifted in March 2020. In homes across the country, professionals and parents scrambled to...