Know Your Customers to Win Big

Know Your Customers to Win Big

Yes, outstanding customer service will pay off in the long-run. The real point is that the payoff comes when you know your customers and focus your service, marketing and retention efforts on subscribers like them because they are a fit to your WISP. These customers are willing to pay your fees and they complain the least, and you don’t have to work as hard to get them on-board or to retain them.

Manage Growth and Achieve your Definition of WISP Success

Manage Growth and Achieve your Definition of WISP Success

When it comes to business ownership, the question is often how much time and money to invest in a growing business. Often, the best way to maximize profits and success is to manage growth and find products and services to create efficiencies that minimize labor and overhead. Read on to discover how the partners at Oso Internet Solutions created the ideal situation to maintain profitability without undermining their ROI.

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