Monthly Archives: August 2018

Aug 29, 2018 9:35 PM PST – Version 7.5

Posted Aug 30, 2018

Tax Payable column in Sales Tax Liability Accrual Report now displays correct amount. Item name in the subscriber’s invoice is now used in Invoiced Item Group report 1 and 2. Subscribers with ACTIVE Wireless service report now displays the complete list of Mac Address and IP Address for each subscriber.

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Do Your Subscribers Want the Kid-Glove Treatment?

Posted Aug 29, 2018
Customers' Voie

You Can Be Successful Without Spending Much Time or Money on Customer Service Decisions, decisions…price, quality or service — which two? The right choice isn’t always obvious. When it comes to positioning your services to meet your subscribers’ wants, you may think they appreciate the great

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Aug 28, 2018 9:54 PM PST – Version 7.5

Posted Aug 29, 2018

Partially-refunded payments are now distributed correctly when a new invoice is generated. Bill Company merge field is now available for both Mass Email and Ticket templates. When using Package List w/ Info (All Info) merge field, Fiber Circuit service is now displayed. Also, type field of activated

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Great Customer Service and Low Price

Posted Aug 23, 2018

Low price can attract new subscribers, but to keep them you need consistent broadband quality and service. You’ve seen the ads that tout rock-bottom prices. They’re peppered with the familiar, bright red explosions that say prices cannot get any lower. The newsprint page is jammed with products so

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Aug 21, 2018 10:00 PM PST – Version 7.5

Posted Aug 22, 2018

Blank values are now saved for fields in the Forms setting. Last Modified date is now updated when clicking Open/Resolve button in TSM. Space at the beginning of the Address is now trimmed when setting the Address value of the Google Calendar ticket entry. For ISPs with Oriental Bank as the merchant,

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