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Ultimate Back Office Documentation

Learn About UBO Software

Billing and Automation Software

Ultimate Back Office Billing and Automation

Articles

How to Import your Site data from Tower Coverage to UBO

To start importing your site data from Tower Coverage to UBO, kindly open Settings > Extensions > Tower Coverage and follow the steps below: Integrating your Tower Coverage account is required to proceed. This means that you will need to check the Integrate...

Add and Delete a Package and its Services

In UBO, you can actually add a package and set up services, pricing and other details for each package that your subscribers can subscribe to. Setting up packages has never been this easy. In the ISP Settings > Billing > Packages, you will be able to access the...

Upgrade or Move to a New Package

There are three steps to upgrading or moving to another package in VISP: First, you must add the new package to the subscriber's account. Next, move all active services to the new package. Lastly,...

Add or Delete a Package

Have you already configured the settings and pricing for your Packages? If not, watch this video.  The video and instructions below are for adding or deleting packages in the subscriber's account.  Adding...

Deleting a Subscriber

Note that deleting a subscriber means removing all active services and then moving the subscriber's account to the Deleted category. If you configured the software to automatically delete a subscriber, we...

Changing Your Subscriber’s Billing Cycle

From the Billing Options tab (lower section), you may change the billing cycle of a subscriber to monthly, quarterly, semi-annual, or annual. Remember to click on the Save button after you make your...

Printing Subscriber Invoices, Receipts, or Statements

You may print invoices, statements, or receipts individually or by batch.   Printing Individually In VISP, open the invoice by going to the Statements tab of your selected subscriber. Next, click on View...

Adding and Removing Recurring Items on an Invoice

Note: The guide below contains instructions for both the VISP Desktop and Web App.  The article focuses on recurring invoice items. If you're simply looking to add or edit items on an invoice, read this article. [su_spoiler title="VISP Desktop App, 7.x" open="yes"...

Create a Custom Invoice

Note: The guide below contains instructions for both the VISP Desktop and Web App.  In the VISP Desktop App, to manually create invoices other than the ones generated by the system, hover on the Add button in the Statements tab. Select Invoice from the list that...

How to Install the Ultimate Back Office Desktop App

While 32 bit systems are still supported by Java Webstart, only 64-bit systems are supported by the Ultimate Back Office desktop app. For Windows (64-bit) users: Download and double-click on the installer to start. On your first install, your Windows Defender might...

How to enable ReadyNet integration

ReadyNet provides a tool that uses the TR-069 standard to allow you to manage TR-069 devices.  This is a huge improvement to the subscriber’s experience and lowers the ISP’s overhead. Visp supports quick access to these devices right from your Visp Equipment Manager....

Saisei Integration in UBO

Setting up Saisei Integration Go to the Settings window -> Extensions -> Traffic Management panel, check the Enable Saisei Integration option, and enter your Saisei account credentials. After that, you can click on the Test button to run a connection test using...

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