Ultimate Back Office Documentation

Learn About UBO Software

UBO Documentation / Transactional and Management Tasks / Fixing Broken UBO Icon: Clear the Java Cache

Fixing Broken UBO Icon: Clear the Java Cache

Sometimes, the UBO icon (or its shortcut) gets broken on our desktop and we can’t fix it by just uninstalling and reinstalling the software.  The root cause of this is that the Java cache still holds the UBO icon even if UBO (or its shortcut) has already been removed from the desktop. To fix this issue, the Java cache must be cleared to delete the stored icons. Here’s how to do it:
1. Open Control Panel.
2. Look for Java or search for it in the Control Panel. (Hint: for WinVista, switch to Classic View; for Win7, switch View to Small icons)

Fixing Broken UBO Icon - Visp Documentation

3. In the Java Control Panel > General tab, click Settings.

Fixing Broken UBO Icon - Visp Documentation

4. In the Temporary Files Settings window, with these settings, click the Delete Files button.

Fixing Broken UBO Icon - Visp Documentation

5. In the Delete Files and Applications window, with these settings, click OK. Then click all the OK’s in the subsequent windows.

Fixing Broken UBO Icon - Visp Documentation

?