1-541-955-6900 success@visp.net

UBO 8 Beta : Invoicing behavior on Package Suspension and Unsuspension

by | Nov 23, 2016

UBO 8 Beta : Invoicing behavior on Package Suspension and Unsuspension

New!  Automatically Reverse charges when packages are Suspended

 

Some ISPs prefer that their subscribers pay only for days they receive services and not for suspended days. If that’s you, you can now automatically reverse invoice charges when you Suspend a package.
This feature is in Settings -> Billing -> Package Invoicing panel. If enabled, charges for future days automatically reverse when packages are Suspended.
New prorate options when you unsuspend a package

 

New flexibility now allows you to Prorate package invoices when packages are unsuspended.  Settings window -> Billing -> Prorate Options, now supports the following two new options:

  • Add prorate to full term: An invoice is generated immediately upon unsuspension. A prorated amount is included up to the beginning of the next Term, along with the subscriber’s next full Term amount due.
    • For example, if a suspended subscriber has a term from the 1st to the 30th for a $50 package, and they’re unsuspended on the 15th, a prorated amount of $25 for 15 days is included along with $50 for the next full month.
  • Include Prorate as part of the term for terms longer than one month: If you offer quarterly, semi-annual and annual terms, you may want to include the prorated month as part of those terms.
    • For example, if a suspended subscriber has a quarterly term that begins on the 1st for a $150 quarterly package for three months of service, and they’re unsuspended on the 15th, a prorated amount of $25 for 15 days is included along with the next two months.
    • The total invoice is $125 with this option selected or $175 if the option is not selected (in this example).

These features are available in the beta version of Ultimate Back Office Version 8, which you may download here.

[gs-fb-comments]

Authentication and Provisioning

The system is redundant, scalable and automates control of subscribers’ access, speeds and usage.

Automated Suspension and Reactivation

Train your subscribers to pay on time and make payments easy to get back online.

Activation Servers Fuel Growth

Speed up on-boarding for point-to-point or point to multi-point connections and Wi-Fi at RV parks, campgrounds or marinas.

“It does what I need and more, the support is top notch.“

~Tristan Livingston (NTX Fiberwave)

“Congratulations on having such fine staffing quality on your front lines.“

~Ned Schuman (Founder, Olympus)

“Amazing how quick you guys get things done!“

~Renaldo Coakley (Coakster Wireless)

“Always works, always getting improved. Thanks VISP Team!“

~Louis Uttaro (Oso Internet)

Related Articles

Is Passive Churn Crushing Your Profitability?

Is Passive Churn Crushing Your Profitability?

Can you retain customers despite this subscription business menace?    There are only three ways a WISP or any business can grow -- activate new subscribers, retain customers and get them to spend more each month. Sure, adding new subscribers builds your customer...

A Sales Incentive Plan to Retain and Motivate ISP Salespeople

A Sales Incentive Plan to Retain and Motivate ISP Salespeople

ISP salespeople are essential to keep a steady stream of new subscribers coming into your organization. But, hiring and keeping good professionals requires more than just a base salary and vacation. Discover how well-structured sales incentive plans can help you to attract the best and brightest.

One Habit Ignites Continuous WISP Success

One Habit Ignites Continuous WISP Success

Your success is up to you — the focus, action and habits that you apply to your goals determine how far you’ll climb. But, is there a magic formula that can transport you further into the stratosphere? Yes. Elite business leaders have a trait in common — they are...

?